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Medallia Experience Cloud vs Thematic: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Medallia Experience Cloud medium Failure Risk for Thematic low
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Comparison Summary

This comparison report of Medallia Experience Cloud vs. Thematic is based on a specific set of business needs and context. The comparison uses 4063 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and Thematic

Medallia Experience Cloud, Thematic, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

Thematic focuses on Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.

"One of the beauties of having all the feedback in one source, is really you can put that feedback into the hands of people who can action it. " - Aisling Hassell

"It's so much easier having the platform! Knowing where the pain points are and knowing where we’re receiving kudos from people is huge. " - Ajantha Suriyanarayanan

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than Thematic for

Software Failure Risk

  • medium

logo Thematic

Focus area

Thematic is better than Medallia Experience Cloud for

Software Failure Risk

  • low

About

SaaS platform to reveal customer insights, and make them actionable

Feedback Analysis Platform to Unlock the value of product

Age

2001

Financials

SERIES F

SEED

Business Need

Total Processes
(we found evidences for)

50

37

Total Goals
(we found evidences for)

13

11

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (296)

Read Reviews (207)

measuring net promoter score

Read Reviews (76)

Read Reviews (90)

measuring customer satisfaction

Read Reviews (37)

Read Reviews (9)

engagement management

Read Reviews (130)

Read Reviews (24)

engaging and following up

Read Reviews (90)

Read Reviews (16)

customer case management

Read Reviews (72)

Read Reviews (0)

rating and review management

Read Reviews (54)

Read Reviews (11)

helpdesk management

Read Reviews (32)

Read Reviews (23)

sales call management

Read Reviews (23)

Read Reviews (0)

call recording

Read Reviews (14)

Read Reviews (0)

call analytics

Read Reviews (8)

Read Reviews (0)

sales review & feedback

Read Reviews (21)

Read Reviews (7)

communication management

Read Reviews (20)

Read Reviews (1)

sending & publishing communications

Read Reviews (8)

Read Reviews (1)

social media management

Read Reviews (18)

Read Reviews (12)

social media analytics

Read Reviews (11)

Read Reviews (12)

engaging on social media

Read Reviews (4)

Read Reviews (0)

lifetime value management

Read Reviews (9)

Read Reviews (2)

reputation management

Read Reviews (4)

Read Reviews (0)

performance management

Read Reviews (4)

Read Reviews (0)

workflow management

Read Reviews (4)

Read Reviews (6)

relationship management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (4)

lead qualification

Read Reviews (1)

Read Reviews (2)

lead qualification: technographic

Read Reviews (1)

Read Reviews (2)

loyalty management

Read Reviews (1)

Read Reviews (3)

knowledge management

Read Reviews (1)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting