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Compare InMoment vs Delighted platform

Comparison Summary

This comparison report of InMoment vs. Delighted platform is based on a specific set of business needs and context. The comparison uses 5843 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing InMoment and Delighted platform

InMoment, Delighted platform, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

InMoment was founded in 2002. It covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.

Delighted platform focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo InMoment

Focus area

Software Failure Risk

  • low

logo Delighted platform

Focus area

Delighted platform is better than InMoment for

Software Failure Risk

  • medium

About

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Customer feedback tool to gather actionable feedback from your customers

Age

2002

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

70

53

Total Goals
(we found evidences for)

15

13

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


helpdesk management


social media management

social media analytics

engaging on social media

scheduling post to social media


contact list management


competitive intelligence


customer case management


loyalty management

customise loyalty program

identify target customers


lifetime value management


training & onboarding


rating and review management


campaign management



sales review & feedback


lead qualification

lead qualification: technographic



products & pricelist management




workflow management


generation of new leads


relationship management


communication management

sending & publishing communications




sales document management

proposal & quote management


conference call management




segmentation and targeting


category management



touchpoint management


referral management


content management


knowledge management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Increase customer life time value

  • Launch new products

  • Improve efficiency

  • Improve internal communications

  • Improve stakeholder relations

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • See 12 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • website

  • mobile

  • chat

  • text SMS

  • Slack

  • social media

  • mobile app

  • phone calls

  • review sites

  • Glassdoor

  • offline

  • Whatsapp

  • on premises

  • point of sale

  • print media

  • Amazon

  • display advertisement

  • See 16 more
  • promotions

  • e-mail

  • website

  • mobile

  • chat

  • text SMS

  • Slack

  • social media

  • mobile app

  • phone calls

  • review sites

  • Glassdoor

  • offline

  • Whatsapp

  • on premises

  • point of sale

  • print media

  • Amazon

  • display advertisement

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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Business Setting