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Compare AskNicely vs InMoment

Comparison Summary

This comparison report of AskNicely vs. InMoment is based on a specific set of business needs and context. The comparison uses 8994 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing AskNicely and InMoment

AskNicely, InMoment, GetFeedback, Delighted platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

AskNicely covers Collecting Feedback, Engaging Conversational Surveys, Rating And Review Management with Mobile, Automated Workflows, etc.

InMoment focuses on Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.

"Very good ease of use. Great for large amounts of customer feedback. " - Albert Balkartat

"The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus. " - Chris Neeson

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo AskNicely

Focus area

AskNicely is better than InMoment for

Software Failure Risk

  • low

logo InMoment

Focus area

InMoment is better than AskNicely for

Software Failure Risk

  • low

About

Customer Feedback tool to win on customer experience

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Age

2014

2002

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

75

70

Total Goals
(we found evidences for)

16

15

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


workflow management


rating and review management


helpdesk management


communication management

sending & publishing communications


social media management

social media analytics

engaging on social media

scheduling post to social media


training & onboarding


contact list management



competitive intelligence


sales document management

proposal & quote management

contract management


campaign management

campaign analytics


sales review & feedback



lifetime value management



loyalty management

customise loyalty program

identify target customers



products & pricelist management


customer case management



sales call management

meeting management




conversion management


generation of new leads


motivation management


community building



segmentation and targeting


content management


reputation management


promotion management


relationship management





lead qualification: technographic


lead qualification

lead qualification: technographic


conference call management


category management


touchpoint management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • Launch new products

  • See 13 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Increase customer life time value

  • Launch new products

  • Improve efficiency

  • Improve internal communications

  • Improve stakeholder relations

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • See 12 more

Top Channels

Channels Used

  • promotions

  • social media

  • phone calls

  • e-mail

  • chat

  • website

  • Slack

  • offline

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • review sites

  • trade shows

  • video

  • on premises

  • games

  • omnichannel

  • events

  • movies

  • Yelp

  • Twitter

  • Snapchat

  • Instagram

  • coupons

  • See 24 more
  • promotions

  • social media

  • phone calls

  • e-mail

  • chat

  • website

  • Slack

  • offline

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • review sites

  • trade shows

  • video

  • on premises

  • games

  • omnichannel

  • events

  • movies

  • Yelp

  • Twitter

  • Snapchat

  • Instagram

  • coupons

  • See 24 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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low

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Business Setting