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Compare AskNicely vs Delighted platform

Failure Risk Guidance Security Report ?

Failure Risk for AskNicely low Failure Risk for Delighted platform medium
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Comparison Summary

This comparison report of AskNicely vs. Delighted platform is based on a specific set of business needs and context. The comparison uses 9327 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing AskNicely and Delighted platform

AskNicely, Delighted platform, GetFeedback, InMoment, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

AskNicely covers Collecting Feedback, Engaging Conversational Surveys, Rating And Review Management with Mobile, Automated Workflows, etc.

Delighted platform focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

"It's been a wonderful asset to our business, especially since reopening after we had closed due to pandemic. Getting feedback from our community is so important right now because we want to ensure we're doing everything in our power to keep people s...afe while they're in our studios " - Annika Peick

"We would really be lagging on the candidate experience and feedback on our product without Delighted. Delighted is a place where our users can share open and honest feedback easily, which is super important to us. " - Shayla Foley

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo AskNicely

Focus area

AskNicely is better than Delighted platform for

Software Failure Risk

  • low

logo Delighted platform

Focus area

Delighted platform is better than AskNicely for

Software Failure Risk

  • medium

About

Customer Feedback tool to win on customer experience

Customer feedback tool to gather actionable feedback from your customers

Age

2014

Financials

SERIES B

SEED

Business Need

Total Processes
(we found evidences for)

75

53

Total Goals
(we found evidences for)

16

13

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (1205)

Read Reviews (581)

measuring net promoter score

Read Reviews (713)

Read Reviews (243)

measuring customer satisfaction

Read Reviews (92)

Read Reviews (66)

engagement management

Read Reviews (226)

Read Reviews (75)

engaging and following up

Read Reviews (166)

Read Reviews (63)

engaging with scheduling & cadence

Read Reviews (9)

Read Reviews (5)

workflow management

Read Reviews (84)

Read Reviews (9)

rating and review management

Read Reviews (84)

Read Reviews (14)

helpdesk management

Read Reviews (49)

Read Reviews (32)

communication management

Read Reviews (47)

Read Reviews (26)

sending & publishing communications

Read Reviews (45)

Read Reviews (26)

social media management

Read Reviews (45)

Read Reviews (23)

social media analytics

Read Reviews (42)

Read Reviews (20)

training & onboarding

Read Reviews (41)

Read Reviews (8)

contact list management

Read Reviews (25)

Read Reviews (14)

competitive intelligence

Read Reviews (17)

Read Reviews (11)

sales document management

Read Reviews (10)

Read Reviews (8)

proposal & quote management

Read Reviews (5)

Read Reviews (2)

contract management

Read Reviews (4)

Read Reviews (1)

campaign management

Read Reviews (9)

Read Reviews (5)

campaign analytics

Read Reviews (4)

Read Reviews (0)

sales review & feedback

Read Reviews (8)

Read Reviews (4)

lifetime value management

Read Reviews (7)

Read Reviews (6)

loyalty management

Read Reviews (7)

Read Reviews (4)

customise loyalty program

Read Reviews (3)

Read Reviews (3)

identify target customers

Read Reviews (2)

Read Reviews (1)

products & pricelist management

Read Reviews (6)

Read Reviews (3)

customer case management

Read Reviews (5)

Read Reviews (1)

sales call management

Read Reviews (4)

Read Reviews (0)

meeting management

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (3)

Read Reviews (1)

generation of new leads

Read Reviews (2)

Read Reviews (1)

motivation management

Read Reviews (2)

Read Reviews (0)

community building

Read Reviews (2)

Read Reviews (0)

segmentation and targeting

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (7)

reputation management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (3)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

referral management

Read Reviews (0)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • Launch new products

  • See 13 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • website

  • mobile

  • chat

  • text SMS

  • Slack

  • social media

  • mobile app

  • phone calls

  • review sites

  • Glassdoor

  • offline

  • Whatsapp

  • on premises

  • point of sale

  • print media

  • Amazon

  • display advertisement

  • See 16 more

  • promotions

  • e-mail

  • website

  • mobile

  • chat

  • text SMS

  • Slack

  • social media

  • mobile app

  • phone calls

  • review sites

  • Glassdoor

  • offline

  • Whatsapp

  • on premises

  • point of sale

  • print media

  • Amazon

  • display advertisement

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting