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Manufacturing Case Studies and Customer Success Stories with TeamViewer
Würth
- Manufacturing
- Very Large
Künzelsau, Germany
TeamViewer IoT helped Würth automate remote access to its ORSY® SYSTEM-REGAL SENSOR shelves. Würth faced challenges with manual inventory tracking... and needed to reduce on-site technician visits. With TeamViewer and Dell IoT Edge Gateway, Würth now manages shelf systems online and solves issues remotely. This led to 100% product availability, instant remote support, and lower field service costs.
VOSS Fluid used TeamViewer and TeamViewer Assist AR to support remote access and troubleshooting for machines and PCs across six international sites. The company faced... high price pressure and needed to provide technical support even during travel restrictions. With TeamViewer, they quickly diagnosed and fixed issues remotely. The solution gave them a clear overview of all connected computers, improving efficiency and competitiveness in the machinery sector.
TeamViewer Frontline helped Volvo Group boost picking quality by 25% in their Sydney Distribution Center. Workers used smart glasses for... real-time guidance, reducing errors and speeding up order fulfillment. The solution replaced manual processes, making training faster and workflows smoother. Volvo can now scale this device-agnostic technology across its global logistics network. Employees feel more confident and satisfied with the new system.
TeamViewer Frontline Assist helped TecnoGen, a global generator manufacturer, improve remote customer support. TecnoGen used AR-powered remote assistance to guide... technicians at customer sites. The solution reduced machine downtime and improved customer satisfaction. It also cut travel costs and helped overcome language barriers. TecnoGen's QRA kit enabled fast, expert support anywhere in the world.
TechnoAlpin used TeamViewer to support over 100,000 snow machines worldwide. The company replaced phone and on-site support with remote access... and troubleshooting. TeamViewer enabled fast, secure connections for service teams, even in remote mountain areas. TechnoAlpin reduced recovery time to 25 minutes and cut maintenance time by 50%. They also saved money by avoiding travel costs for support.
TeamViewer helps teamtechnik Group reduce machine downtime for its global customers. The company uses TeamViewer Tensor and Frontline for remote... support, augmented reality troubleshooting, and internal IT maintenance. This digital approach cuts travel costs and speeds up repairs. Experts can diagnose and fix issues remotely, making aftersales service faster and more reliable. Internal teams also use TeamViewer for system tests and device management, improving efficiency and security.
S-Klima used TeamViewer to improve remote support for their customers. Before, phone support led to misunderstandings and wasted time. With... TeamViewer, S-Klima can access device PCs directly and see the system on site. This makes it easier to find and fix problems fast. The AR feature works with a smartphone camera, so more customers use the app. S-Klima now solves issues quicker and communicates better with customers.
MPW Industrial Water Services
- Manufacturing
- Medium
Hebron, USA
TeamViewer helped MPW Industrial Water Services save thousands of hours of labor. MPW needed a way to access and control... remote water filtration systems across the US and Canada. Many field employees were not tech savvy, so ease of use was key. With TeamViewer, engineers and managers could log in remotely and monitor equipment performance. Employees learned the software quickly, saving 45 minutes per training session. TeamViewer made remote access simple and secure for MPW.
Mondi used TeamViewer's augmented reality solution to improve machine maintenance. Before, technicians struggled with complex repairs and long downtimes. With... TeamViewer and smartglasses, experts guide staff remotely using live video. This lets technicians work hands-free and follow instructions in real time. Mondi now has more professional processes and fewer errors in maintenance.
TeamViewer helped Mitsubishi Electric improve remote support for manufacturing clients. The company used augmented reality to solve machine problems and... maintain production lines. Phone and email support was slow and travel was restricted by COVID-19. With TeamViewer, the support team automated processes and increased accuracy. The solution made customer interactions easier and more efficient.
TeamViewer Frontline helped Marposs cut support times and boost efficiency for partners and customers. Marposs used augmented reality to deliver... remote technical support and share 3D models, machine instructions, and configurations. The solution reduced travel, logistics, and CO2 emissions. Marposs improved resource management and achieved cost savings. The company saw a positive impact on ROI and support availability.
TeamViewer helps Leitner Ropeways support technicians with AR-based remote assistance. The solution gives real-time video and graphical guidance for ropeway... repairs. Leitner experts can help on-site staff anywhere, anytime. This reduces field technician costs and speeds up troubleshooting. Maintenance is now faster and works across languages. Leitner keeps ropeways running with less downtime.
Kemper used TeamViewer's Remote Assistance to support customers with welding fume extraction systems. When on-site visits were not possible, they... shipped smart glasses with remote support to guide customer staff. This reduced downtime and cut travel costs. Employees could solve problems faster and felt more satisfied. Kemper improved service efficiency and kept customer operations running smoothly.
TeamViewer helped Kelch support over 10,000 measuring and setting tools worldwide. Kelch replaced slow phone support and costly technician visits... with remote access and predictive maintenance. The service team now monitors machine data in real time and can warn customers before failures happen. This led to an 80% reduction in recovery time for typical support cases. Downtime is minimized, giving Kelch customers more reliable planning.
TeamViewer Assist AR helps Hurco cut machine downtime and reduce travel costs. Hurco uses AR remote support to guide customers... and technicians in real time. Experts can see what users see and give step-by-step help with 3D marks and notes. This makes fixing problems and doing maintenance much faster. Hurco now solves issues quickly and saves money on site visits.
TeamViewer Frontline helped GlobalFoundries save 25% time in warehouse picking after just one month. The solution uses smart glasses and... augmented reality to guide workers, replacing paper-based processes. Inventory accuracy improved by one third, and picking errors dropped to nearly zero. The company eliminated 100,000 sheets of paper per year, supporting both cost savings and sustainability. Staff reported better ergonomics and easier daily work.
TeamViewer and TeamViewer IoT help cleanLASER support over 1,500 systems worldwide. cleanLASER uses remote access to quickly solve customer issues,... even for embedded systems. In 85% of cases, problems are fixed within minutes. The solution paid for itself in less than six months. Customers get fast, real-time help anywhere in the world.
Cimbali Group used TeamViewer Tensor to support its global network of coffee machines. The company faced high travel costs and... long downtimes due to on-site troubleshooting. With TeamViewer, technicians now access machines remotely, solving many issues without travel. This cut travel costs by 15% and boosted technician efficiency by 20%. Machine downtime dropped, improving customer satisfaction and ROI.
TeamViewer Assist AR and Microsoft HoloLens help Berner Group cut IT support travel time by up to 70%. The company uses... remote support and augmented reality to maintain IT systems across 23 countries. Staff can now solve IT problems quickly, no matter their technical skill. This reduces downtime costs and boosts customer satisfaction. Berner Group focuses more on digital innovation and less on travel.
TeamViewer's AR-based remote assistance helped BOBST solve 80% of electrical issues remotely. BOBST used TeamViewer to connect technical support, field... technicians, and customers worldwide. The solution reduced machine downtime and travel costs for technicians. Features like instant voice transcription and AR annotations improved communication. Customer satisfaction and sustainability increased, while support processes became more efficient.
Benzinger used TeamViewer with the IBH Link IoT gateway to enable remote maintenance for older machines. The company faced challenges... with legacy systems that were not always connected to the internet, making remote support slow and complex. By installing the gateway with preloaded TeamViewer software, Benzinger can now offer secure, on-demand remote access for machine servicing. This solution improves customer satisfaction by providing faster support and higher machine availability. Security is ensured through encrypted channels and hardware-based access control.
TeamViewer Frontline Inspect helped Airbus Helicopters move to paperless inspections. Workers used RealWear smart glasses for hands-free, AR-based maintenance and... assembly checks. The solution let them take high-resolution photos, document steps, and upload images directly. SAP integration and voice commands made the process faster and safer. This improved work quality and efficiency for helicopter gearbox inspections.
AGCO Fendt used TeamViewer Frontline Pick to improve its paint shop process. Workers scan parts and orders with smart glasses... and wearable devices. This stops color mix-ups and wrong part counts. The solution links to FendtView and the MES system. AGCO Fendt saw 90% less rework and zero paint errors. Process quality is now much higher.
TeamViewer IoT and Dell IOT Edge Gateway 3001 helped Würth automate its shelving system. Würth used remote access to manage... inventory and solve technical issues without on-site visits. This led to 100% product availability for customers. The solution cut costs by reducing field work. Technicians now provide immediate remote support for any problems.
TeamViewer Frontline helped Volvo Group boost warehouse picking quality by 25%. Workers used smart glasses for real-time task guidance, speeding... up workflows and cutting training time. The AR-based solution reduced errors and improved order fulfillment speed. Volvo can deploy the system globally, supporting logistics across its dealer network. Employees felt more confident and satisfied with the new process.
TeamViewer helped Trimble improve support for its precision agriculture users. Trimble wanted to reduce support time and let users connect... to devices anywhere. With TeamViewer, users get real-time remote support without travel. They can access Trimble devices from any farm location. This makes it easier to get information and make decisions. Users saw a big boost in efficiency.
TeamViewer Frontline helped Toyota Germany cut field service visits by 20%. Mechanics use smart glasses to connect with remote experts... for real-time support. This reduces travel time for specialists and speeds up repairs. Customers get their vehicles back faster. Toyota also sees higher customer satisfaction and lower costs.
Wensauer Com-Systeme
- Information Technology And Services
- Small
Grafenau, Germany
TeamViewer helped Wensauer Com-Systeme deliver fast, remote IT support. Before TeamViewer, the company relied on time-consuming on-site visits and complex... VPN setups. With TeamViewer, support staff can now solve problems from anywhere, even from a mobile device. This increased flexibility for employees and allowed the company to expand its customer base. Both staff and customers quickly accepted the new solution.
Unospay
- Information Technology And Services
- Medium
Seoul, South Korea
TeamViewer helped Unospay cut on-site repairs to just 4% of all support cases. Unospay now solves most technical issues for... its self-service terminals remotely. This saves 51,800 hours of travel time each year and over one million euros in costs. TeamViewer Tensor is installed on more than 3,000 devices, enabling secure, real-time support. Staff are happier and Unospay delivers faster, higher-quality service.
Ricoh
- Information Technology And Services
- Very Large
Tokyo, Japan
TeamViewer AR helped Ricoh deliver faster customer service for printers and copiers. Ricoh faced a shortage of skilled service engineers... as experienced staff retired. TeamViewer's augmented reality solution let field engineers share live video with experts in the office. This enabled real-time, precise instructions and improved service quality. Ricoh found TeamViewer AR easy to implement and use for remote support.
Radius Payment Solutions
- Information Technology And Services
- Large
Crewe, UK
TeamViewer Tensor helped Radius Payment Solutions scale its IT support globally. The company handles over 50,000 support tickets per year... and needed secure, remote support for its 2,500 employees. TeamViewer Tensor provided features like single sign-on, audit trails, and seamless integration with Radius’s ticketing system. The IT team now manages over 1,000 support requests weekly, ensuring secure and efficient support for staff and customers worldwide. Radius relies on TeamViewer as a critical part of its IT ecosystem.
MG-IT-Service
- Information Technology And Services
- Small
Germany
TeamViewer Remote Management helped MG-IT-Service, a managed service provider, cut patch routines from hours to minutes. The company switched from... an unreliable tool to TeamViewer for asset management and device monitoring. Support agents now resolve client issues faster using a central dashboard. Patch management is automated, reducing manual work and improving endpoint security. MG-IT-Service manages around 200 endpoints and monitors critical systems with real-time alerts.
LobbyFox
- Information Technology And Services
- Small
Bowling Green, USA
TeamViewer Tensor helps LobbyFox support its digital check-in systems for manufacturing clients across North America. With only 20 employees, LobbyFox... uses remote access to update, maintain, and repair kiosks without sending technicians onsite. This saves up to $2,500 per incident compared to contractor visits. Customers get faster service and fewer disruptions. LobbyFox boosts satisfaction and scales support with TeamViewer.
Ganske Enkelt
- Information Technology And Services
- Small
Oslo, Norway
TeamViewer helped Ganske Enkelt support 10,000 users with a small team. The company used TeamViewer to interact directly with customers... and solve problems fast. This improved customer satisfaction and increased their NPS score. TeamViewer enabled stronger links between support and sales teams. Ganske Enkelt has relied on TeamViewer for over a decade.
C&P Capeletti & Perl
- Information Technology And Services
- Small
Germany
TeamViewer helped C&P Capeletti & Perl deliver fast, secure remote IT support to hundreds of clients, including tax advisors and law firms. Before TeamViewer, C&P... used multiple tools, causing delays and inconsistent service. With TeamViewer, 20 support staff can run remote sessions at the same time. The platform supports PCs and mobile devices, and is easy for both staff and clients to use. C&P also uses TeamViewer for remote training, improving customer satisfaction and support speed.
Back IT Up
- Information Technology And Services
- Small
Norway
TeamViewer helped Back IT Up deliver remote IT support across Norway. The small support team used TeamViewer to cut travel... costs and reduce troubleshooting time. Remote access let them fix issues quickly for clients in law, hospitality, and manufacturing. The team spent less time on-site and more on business development. TeamViewer enabled fast, efficient support without lowering customer satisfaction.
Aveniq
- Information Technology And Services
- Medium
Switzerland
TeamViewer Tensor helped Aveniq, a Swiss managed services provider, unify its customer support tools. Before, Aveniq's IT team used several... remote support solutions that slowed workflows and did not meet security needs. With TeamViewer Tensor, Aveniq now manages all remote support from one platform. The solution improved access control, security, and reporting. Aveniq's support team works faster and only rarely needs to visit customers in person. This change increased efficiency and employee satisfaction.
ATEA
- Information Technology And Services
- Large
Oslo, Norway
TeamViewer helps ATEA run 200,000 remote support sessions each year. ATEA uses TeamViewer across 84 offices in seven countries. The... tool lets support teams solve customer issues fast. TeamViewer is used for about 20% of all support calls. ATEA has trusted TeamViewer for over a decade.
Yammm
- Information Technology And Services
- Small
Houston, USA
TeamViewer AI helped Yammm, a Houston-based managed services provider, boost IT support efficiency by 25%. The company automated post-session documentation,... saving 5 to 10 minutes per client interaction. This improved audit readiness and made onboarding easier for new team members. Clients now get consistent, high-quality support from any team member. Yammm also found new ways to automate workflows and improve security monitoring.
Wensauer Com-Systeme
- Information Technology And Services
- Small
Grafenau, Germany
TeamViewer helped Wensauer Com-Systeme deliver fast IT support to customers. Before TeamViewer, on-site visits were slow and costly. With TeamViewer,... support staff can fix problems remotely in minutes. Employees gained more flexibility and could help clients from anywhere, even outside work hours. The company expanded its customer base and improved service acceptance among staff and clients.
Unospay
- Information Technology And Services
- Medium
Seoul, South Korea
TeamViewer helped Unospay cut on-site technician visits for kiosk repairs to just 4%. Unospay used TeamViewer’s remote connectivity to solve... most software issues remotely. This saved 51,800 business trip hours and over 1 million Euro in travel costs each year. The solution enabled real-time monitoring, fast troubleshooting, and secure device management. Unospay improved customer satisfaction and grew its business with TeamViewer.
Food & Beverages Case Studies and Customer Success Stories with TeamViewer
Wendy’s
- Food & Beverages
- Very Large
Dublin, USA
TeamViewer Frontline helped Wendy’s improve food safety and supplier oversight during the COVID-19 pandemic. The Wendy’s QA team used AR... livestreaming to monitor suppliers and approve distribution centers remotely. This solution replaced in-person product evaluations and walkthroughs. Wendy’s saw better safety and quality for their products. The technology also supported employee training and corrective actions.
TeamViewer helped NSF address staff shortages and high turnover in the food industry. NSF used TeamViewer's technology to improve food... safety and quality, even with new staff. The solution helped balance quality and cost savings for managers. Companies in the food sector saw more consistency, efficiency, and growth with this approach.
TeamViewer helped Coca-Cola HBC cut production line downtime by up to 50%. The company used remote support and Frontline Inspect... for digital training and plant maintenance. Training time for employees became 30% faster with intuitive AR instructions. Plant changeover processes are now 20% quicker. Quality assurance improved with seamless documentation and automatic reports. Smart glasses gave staff more flexibility and free hands during inspections.
TeamViewer Frontline helped Coca-Cola HBC boost picking accuracy to 99. 99% in just two months. The company replaced paper lists...and RF scanners with AR-powered smart glasses for warehouse picking. This change cut error rates, improved customer satisfaction, and reduced return costs. Coca-Cola HBC also saw a 10% productivity increase and lower hardware expenses. Over 1,000 pickers now use the solution across 17 countries, making vision picking their new standard.
TeamViewer Tensor helped Bühler support its global plants and customers. Bühler faced issues with unreliable remote support, poor usability, and... lack of session documentation. With TeamViewer Tensor, Bühler managed 1,000 support experts from its Swiss HQ. The solution enabled secure, centrally managed remote access. Bühler reduced customer downtimes, cut travel costs, and achieved ISO 27001 certification.
TeamViewer helped BrauKon cut travel costs by up to 50% with remote support for brewery equipment. BrauKon used TeamViewer Assist... AR to solve 85% of support requests remotely. The company set up a virtual control room to start up entire brewing systems from afar. Customers now get 24-hour support and full planning security. Remote commissioning took just one week, beating the planned schedule.
TeamViewer Tensor helped Andros support 5,500 employees in ten countries. Andros needed a single IT support solution for all its... offices and production sites. The company replaced multiple remote support tools with TeamViewer Tensor. The IT team can now manage devices remotely, install updates, and resolve issues faster. Security improved with single sign-on and end-to-end encryption. The solution is easy to use and works for both local and remote staff.
TeamViewer’s pick-by-vision solution helped Vandemoortele process 200,000 boxes per month. The company replaced manual, paper-based picking with smart glasses and... cloud-based software. This reduced picking errors to near zero and cut onboarding time from 10 days to half a shift. The solution improved ergonomics and integrated with SAP. Vandemoortele expanded the system to deep-freeze warehouses, using voice control and visual aids for many SKUs.
TeamViewer Frontline Assist helped Uniting, a major Australian aged care provider, cut hospital referrals by 62%. Smart glasses with remote... AR and thermal imaging let nurses assess patients instantly, even in remote areas. The solution reduced clinical nurse travel by 100% and cut response times by 75%. Uniting improved care quality, saved money, and scaled the technology across its operations. Federal grants supported further rollout, setting a new standard for telehealth in aged care.
Specsavers used TeamViewer Tensor to provide secure remote support for 2,300 stores worldwide. The IT team needed a fast, reliable,... and compliant solution to connect support staff to any store at any time. TeamViewer enabled remote access to computers and in-store devices, improving first call resolution rates with augmented reality. Staff efficiency increased, security improved, and compliance became easier. TeamViewer helped Specsavers deliver seamless support at scale.
TeamViewer Tensor helped Pihlajalinna Oyj boost IT support productivity. The healthcare provider needed secure, reliable, and GDPR-compliant remote support for... its clinics and hospitals. TeamViewer's conditional access features gave them better control over user permissions and device access. This improved security and compliance. IT staff resolved more tickets daily, reducing costs and supporting better patient care.
NHS NW London CCG
- Hospital & Health Care
- Large
London, UK
NHS NW London CCG used TeamViewer Tensor to manage IT for 350 clinics and 8 groups. The helpdesk team of... 15 supported many sites with limited budget. TeamViewer Tensor let them access and control servers remotely. This improved IT security and kept patient data safe. They saved up to 80% time on IT tasks and met strict NHS compliance rules.
Health Point Neurodiagnostics
- Hospital & Health Care
- Small
USA
TeamViewer Remote helped Health Point Neurodiagnostics double its in-home brain scans from 100 to over 200 patients per month. The company used... TeamViewer to remotely monitor and troubleshoot EEG devices, reducing failed tests and cutting costs. Technicians fixed issues instantly without sending staff on-site. TeamViewer’s HIPAA-compliant solution ensured audit readiness and supported business growth. Health Point Neurodiagnostics now serves more patients and plans to expand internationally.
TeamViewer’s remote connectivity solution helped Fustech deliver telemedicine services to hospitals. Fustech needed stable, high-quality remote support for medical procedures... over 5G networks. TeamViewer enabled doctors to perform remote focused ultrasound surgery smoothly and securely. The solution improved efficiency and access to medical treatment. Fustech chose TeamViewer for its bandwidth efficiency and stability after testing several providers.
TeamViewer Frontline Assist helped Uniting, a leading Australian aged care provider, solve a shortage of skilled clinical staff. By using remote... AR support and smart glasses, Uniting improved care for elderly patients, especially in rural areas. The solution cut hospital admission rates by 62% and reduced medical response times by 75%. Uniting saved about $180,000 per year and improved service quality. The technology set a new standard for remote healthcare in Australia.
Medical Devices Case Studies and Customer Success Stories with TeamViewer
Regensight
- Medical Devices
- Small
Rome, Italy
TeamViewer helped Regensight deliver remote support for their theranostic eye surgery platform. Regensight needed a secure way to update software... and troubleshoot devices in clinics worldwide. TeamViewer enabled fast, secure connections for maintenance and data transfer. This improved aftersales support and met strict healthcare security standards. Regensight now responds quickly to customer needs, no matter the location.
Konica Minolta used TeamViewer to provide remote support for medical imaging diagnostic equipment. The company wanted to limit the number... of field service engineers while keeping customer satisfaction high. TeamViewer helped them offer 24/7 support and reduce the need for on-site visits. Their remote resolution rate is now very high. Customers are happy with the fast problem-solving and reliable service.
TeamViewer Assist AR helped Dürr Dental speed up global technical support. Dürr Dental faced challenges with complex dental equipment and... needed faster, more precise remote help. With TeamViewer Assist AR, experts could guide customers in real time using visual instructions. This reduced response times and improved customer experience. Dürr Dental now delivers quicker, more personal support worldwide.
TeamViewer helps Demant, a global hearing healthcare group, support over 16,000 employees and many retail stores. Demant needed a remote... support tool that could scale across all business units and meet strict medical compliance. TeamViewer’s remote support solution is now deeply integrated into Demant’s IT systems. The platform enables fast issue resolution for both employees and customers. Demant values TeamViewer for its efficiency and simplicity in daily operations.
TeamViewer helps twinMac, a Turkey-based CNC milling machine maker for dental clinics, support customers worldwide. The company integrated TeamViewer into... its machines for fast, remote troubleshooting. This lets twinMac resolve about 80 support tickets per month, keeping dental practices running smoothly. TeamViewer enables twinMac to expand globally without growing its support team. Dentists and patients benefit from less downtime and better service.
Automotive Case Studies and Customer Success Stories with TeamViewer
Toyota Deutschland
- Automotive
- Large
Cologne, Germany
TeamViewer Frontline helped Toyota Deutschland cut field service visits by 20%. Mechanics use smart glasses to connect with remote experts... for real-time support. This reduces travel time and speeds up repairs. Customers get their cars back faster. Toyota reports higher customer satisfaction and quicker problem resolution.
SaarGummi Neo GmbH used TeamViewer Assist AR to improve production times and process innovation. Before, experts traveled to each site,... which took time and cost money. With TeamViewer's augmented reality remote support, they now roll out innovations faster and keep processes up to date. This digital solution helps SaarGummi meet growing market demands and supports their Industry 4.0 goals.
Mercedes-AMG PETRONAS F1 Team
- Automotive
- Large
Brackley, UK
TeamViewer Tensor gives the Mercedes-AMG PETRONAS F1 Team instant, reliable access to live data during F1 races. Engineers use TeamViewer... to share strategy, weather, and competitor insights with drivers in real time. The solution replaced less reliable software, ensuring 100% uptime for critical data feeds. Fast, secure remote access helps the team make split-second decisions in the garage. TeamViewer’s partnership supports ongoing innovation for the team’s race operations.
Mercedes-AMG PETRONAS F1 Team
- Automotive
- Large
Brackley, UK
TeamViewer helped the Mercedes-AMG PETRONAS F1 Team provide remote IT support across all operations. The team used TeamViewer to connect... trackside staff with engineers in the UK during race weekends. This remote access solution enabled fast response and efficient collaboration. TeamViewer became the main support platform for the team. The partnership improved speed and efficiency for the F1 team.
Hymer uses TeamViewer Frontline to improve product development. The solution integrates with Siemens Teamcenter. This lets Hymer visualize vehicles and... parts for workers who are not at desks. Augmented reality helps make complex data easy to use. Hymer streamlines work for its industrial teams.
Computer Software Case Studies and Customer Success Stories with TeamViewer
Koppermann Computersysteme GmbH
- Computer Software
- Small
Germany
TeamViewer helped Koppermann Computersysteme GmbH improve customer satisfaction and reduce downtime. Koppermann used TeamViewer for remote support, collaboration, and training.... The company supports 1,200 global customers in the fashion industry. TeamViewer enabled faster problem resolution and better service quality. Koppermann now offers remote training and works more closely with clients. This led to shorter delivery times and higher service standards.
TeamViewer Remote was integrated into CLOMO MDM by iCubed Systems to improve remote device management for over 8,000 enterprise customers. The solution enabled... IT staff to access, control, and troubleshoot devices remotely, reducing the need for on-site visits. This led to an 83% reduction in problem resolution time for help desk operations. The integration also cut support and transportation costs. Customer satisfaction and business growth increased as a result of these improvements.
Hamburger Software GmbH & Co. KG
- Computer Software
- Medium
Hamburg, Germany
TeamViewer helps Hamburger Software GmbH & Co. KG deliver fast, reliable remote support for their ERP software customers. The 30-person... support team uses TeamViewer to solve problems quickly and keep business-critical processes running. TeamViewer is integrated into their software, website, and ticketing system for seamless help. The solution also enables online demos and training, reducing travel costs. Customers can add TeamViewer support as a service, boosting revenue for Hamburger Software.
TeamViewer helped Armenian Software handle more customer service requests without losing quality. The company switched to TeamViewer's remote support in... 2010. Many customers already used TeamViewer, making the change easy. Armenian Software calls this their best investment in the last decade. TeamViewer is now a key part of their customer support and helps keep both customers and staff happy.
The Salvation Army Australia
- Non Profit Organization Management
- Large
Melbourne, Australia
TeamViewer Tensor helped The Salvation Army Australia process IT tickets 20% faster. The organization unified its IT systems for 10,000... staff across 200 branches. TeamViewer Tensor enabled secure, remote support with simple SSO integration and fast deployment. The solution required minimal business disruption and improved technology performance. The Salvation Army saved time and costs while supporting its employees.
AbilityNet
- Non Profit Organization Management
- Small
London, UK
TeamViewer helped AbilityNet support disabled and elderly people in the UK during Covid-19. Volunteers used TeamViewer to provide remote IT... help, fix computer problems, and assist with email and software. The solution let AbilityNet continue helping people even when home visits were not possible. Users felt less isolated and more confident using technology. TeamViewer enabled fast, remote support across the country.
The Salvation Army Australia
- Non Profit Organization Management
- Very Large
Australia
TeamViewer Tensor helped The Salvation Army Australia cut ticket resolution time by 20%. The organization needed a remote support tool... for 10,000 employees in 200 offices. TeamViewer Tensor required no complex integrations and was easy to deploy. The solution provided secure, scalable remote access and support. The Salvation Army now supports its workforce faster and saves costs.
TTS (MacGregor)
- Transportation/Trucking/Railroad
- Medium
Norway
TTS (MacGregor) used TeamViewer Assist AR to support shipboard repairs. The company needed to fix defective cranes quickly to avoid... high costs. TeamViewer Assist AR let experts guide mechanics remotely using augmented reality. This solution reduced travel expenses and saved time. No special hardware was needed, just a smartphone camera.
DHL Supply Chain
- Transportation/Trucking/Railroad
- Very Large
Bonn, Germany
TeamViewer Frontline Pick helped DHL Supply Chain boost productivity by 15% and cut error rates to 0. 1%. DHL used...smart glasses with AR-based vision picking for hands-free order fulfillment. The solution reduced onboarding time by 50–70% and improved employee satisfaction. Integration with DHL’s warehouse management system enabled real-time data access and scalable rollouts. The user-friendly interface made training faster and easier for new staff.
Schenker Deutschland AG
- Transportation/Trucking/Railroad
- Very Large
Essen, Germany
TeamViewer Frontline Pick helped Schenker Deutschland AG improve accuracy and speed in logistics. The company needed a hands-free picking solution... for just-in-time and just-in-sequence deliveries. They replaced their old pick-by-voice system with TeamViewer’s AR-based vision picking. The new system uses wearable devices and integrates with SAP for real-time data. This reduced errors and improved process reliability for automotive supply chains.
TeamViewer Tensor helped Sharp keep business processes running during the COVID-19 lockdown. Sharp faced issues with VPN-based IT support, causing... long work stoppages for remote staff. TeamViewer enabled fast, secure remote access without VPN, letting 99% of service desk requests be resolved quickly. The rollout took just 8 weeks. Sharp now manages all remote connections centrally, improving security and support speed.
Philips used TeamViewer to give clients remote access to digital signage worldwide. They integrated TeamViewer Host into every screen, allowing... clients to control devices from anywhere. This solution made it easy to change content and settings on demand. Philips saw cost savings, faster access, and high performance. Clients no longer need to travel for maintenance, saving time and money.
TeamViewer helped Hisense deliver remote after-sales support for commercial displays in Europe. Hisense used TeamViewer to cut maintenance cycles from... days to hours or minutes. This remote solution reduced travel costs and downtime for displays in high-traffic locations like airports and stadiums. Hisense improved customer satisfaction and saved costs by managing maintenance remotely. The company also reduced CO2 emissions by limiting technician travel.
Construction Case Studies and Customer Success Stories with TeamViewer
Liebherr-Werk Nenzing GmbH
- Construction
- Medium
Nenzing, Austria
TeamViewer's Frontline Inspect and smart glasses help Liebherr machine operators see key sensor data in their field of view. Before, operators had... to look down at the control system, risking distraction from the load and environment. Now, sensor data like angle, load, and wind force appears directly on smart glasses. The solution uses MQTT and supports Glass EE and RealWear HMT-1 models. Liebherr manages workflows and devices with Frontline Command Center, improving safety and efficiency.
TeamViewer DEX helps Carollo Engineers monitor and fix technical issues for a remote workforce. The platform gives real-time data, making... it easier to spot and solve problems fast. Carollo uses TeamViewer DEX to connect data from different sources, including SCCM and Power BI. This integration saves time and helps the IT team act quickly. Automations for frequent software vulnerabilities save countless hours. Carollo also cuts costs by removing unsupported products and freeing up licenses.
Consumer Services Case Studies and Customer Success Stories with TeamViewer
Transparent BPO
- Consumer Services
- Large
Rockville, USA
TeamViewer integrated with Microsoft Teams helped Transparent BPO support over 3,000 hybrid employees across three regions. Before, IT support was... slow and required screenshots and phone calls. Now, IT staff resolve 25-50 tickets per day each, with over 500 monthly users starting TeamViewer sessions in Teams. The company reports a 70%-80% time saving per support case. This remote access solution increased productivity and reduced travel costs for on-site service.
TeamViewer’s integration with Microsoft Teams helped Transparent BPO support over 3,000 employees across multiple countries. The company faced slow, inefficient... IT troubleshooting for its distributed workforce. With TeamViewer, IT staff now resolve 25-50 tickets per day and support 500+ monthly active users directly in Teams. This led to a 70%-80% reduction in time spent per support incident. Transparent BPO increased productivity and cut travel costs for onsite service.
Retail Case Studies and Customer Success Stories with TeamViewer
Lucky Bike
- Retail
- Medium
Bielefeld, Germany
TeamViewer helped Lucky Bike manage and monitor 1,400 devices across 40+ stores in Germany. The IT team used TeamViewer for... remote access, asset management, and device monitoring. Patch management cut software rollout time from weeks to hours. Automated workflows and alerts improved efficiency and saved time. Lucky Bike achieved fast ROI and supported rapid business growth with TeamViewer.
TeamViewer Tensor helped Ernsting’s family support 12,000 employees and 1,920 stores. The company rolled out iPads for staff to reorder... goods using a custom app. With more remote devices, IT support became a challenge. TeamViewer Tensor enabled fast remote help for both PCs and iPads. Single sign-on made user management easier. The solution improved service for customers and strengthened relationships.
Education Case Studies and Customer Success Stories with TeamViewer
Edith Cowan University
- Education
- Large
Perth, Australia
TeamViewer Tensor helped Edith Cowan University support over 31,000 students and 3,700 staff across three campuses and remote locations. The IT team... used TeamViewer Tensor for secure, real-time remote support and device management. Integration with Microsoft Azure AD and Intune enabled safe access and authentication for all devices. The solution improved productivity and satisfaction for both staff and students. Multi-factor authentication and cloud-based management ensured high security and compliance.
TeamViewer Tensor helped Thompson Rivers University support 28,000 students and 500 faculty across British Columbia. The IT team used TeamViewer... to provide fast, secure remote access and support, reducing the need for on-site visits. This saved time and money for the university. TeamViewer also supported TRU’s sustainability goals by cutting travel and helped enable a new hybrid work model. The solution made IT support easier during busy periods like midterms and finals.
Sports Case Studies and Customer Success Stories with TeamViewer
Manchester United
- Sports
- Large
Manchester, UK
Manchester United used TeamViewer Tensor to control the Old Trafford stadium's irrigation system remotely. Before, staff had to travel to... the site to activate sprinklers, which took time and effort. Now, the grounds team can manage watering from any location using a laptop or iPad. This change saves time and money. The solution also improves accuracy and streamlines daily operations.
Manchester United used TeamViewer to improve digital services for fans. The club needed better online support as more fans bought... tickets and managed accounts online. TeamViewer helped guide fans through digital ticketing and self-service options. The software made it easy for staff to understand fan requests and optimize support. Manchester United now offers a smoother online experience for fans and can adjust resources for busy times.
Financial Services Case Studies and Customer Success Stories with TeamViewer
Cielo
- Financial Services
- Large
Barueri, Brazil
Cielo used TeamViewer Tensor to manage and support over 4,200 devices remotely. The company needed secure, centralized control for a... high volume of daily payment transactions. TeamViewer Tensor enabled remote access, device inventory, and strong security with SSO and Azure Active Directory integration. A team of 50 IT experts supports all employees, boosting productivity and customer satisfaction. Cielo now prevents unauthorized access and ensures safe remote sessions.
Entertainment Case Studies and Customer Success Stories with TeamViewer
RTL Studios
- Entertainment
- Large
Cologne, Germany
TeamViewer Tensor helped RTL Studios cut post-production time by 20%. The company faced challenges with shorter production cycles, remote work,... and large data volumes. TeamViewer enabled editors to access editing computers in Cologne from anywhere. This allowed editors and writers to work remotely and securely. RTL Studios now completes film projects faster and with more flexibility.
Banking Case Studies and Customer Success Stories with TeamViewer
Erste Bank Oesterreich
- Banking
- Very Large
Vienna, Austria
TeamViewer helped Erste Bank Oesterreich improve remote financial consulting. The bank replaced its old remote support platform with TeamViewer for... easier, browser-based video consultations. Customers can now get advice online, by phone, or through the banking app, without visiting a branch. TeamViewer’s co-browsing and chatbot features made support faster and more personal. The bank reduced average handle time by 35% per service case. Service quality and customer satisfaction increased across all channels.
VOSS Fluid GmbH
- Mechanical Or Industrial Engineering
- Medium
Wipperfürth, Germany
TeamViewer and TeamViewer Assist AR help VOSS Fluid reduce downtime at its German manufacturing site. The company uses remote access... and augmented reality to support machines and computers at six global locations. This solution lets engineers quickly diagnose and fix issues, even during travel restrictions. VOSS Fluid gains a competitive edge in mechanical engineering with fast, reliable technical support.
Research Case Studies and Customer Success Stories with TeamViewer
CNES
- Research
- Large
Paris, France
TeamViewer enabled CNES to control medical equipment remotely on the International Space Station. The solution improved image quality and allowed... instant probe response. Medical staff could make precise diagnoses from Earth. They identified major changes in astronauts' blood vessels after six months in microgravity. TeamViewer made remote medical research in space easier and more effective.
Telecommunications Case Studies and Customer Success Stories with TeamViewer
Doro
- Telecommunications
- Medium
Malmö, Sweden
TeamViewer helped Doro cut support resolution time by 40%. Doro pre-installed TeamViewer on their smartphones to let technicians and family... remotely set up and adjust devices for seniors. This made technology easier for older users and reduced support call volume. Now, 80% of support calls are resolved at first contact. Customers are happier with faster, more effective support.
Restaurants Case Studies and Customer Success Stories with TeamViewer
Wendy's
- Restaurants
- Very Large
Dublin, USA
Wendy's used TeamViewer Frontline to improve food safety and supplier oversight. The COVID-19 pandemic disrupted in-person supplier processes. Wendy's QA... team needed a flexible AR solution for remote inspections and compliance. TeamViewer and NSF delivered a live video and training platform. This helped Wendy's monitor suppliers and ensure product quality. The solution provided real-time guidance and recorded deviations.
Oberursel Fire Brigade
- Government Administration
- Small
Oberursel, Germany
TeamViewer Remote helps Oberursel Fire Brigade keep their IT systems ready 24/7. The brigade faced time-consuming manual IT monitoring and... updates. With TeamViewer, all devices are monitored and updated automatically from a central location. The IT manager now gets instant alerts and can fix problems fast. This saves several hours each month and ensures no IT delays during emergencies.
Consumer Goods Case Studies and Customer Success Stories with TeamViewer
Navajo Incorporated
- Consumer Goods
- Medium
Denver, USA
Navajo Incorporated used TeamViewer Frontline to improve warehouse processes. Before, paper orders and handheld scanners slowed work and hurt staff... morale. High staff turnover and onboarding caused lost productivity. TeamViewer Frontline with smartglasses gave workers hands-free info and voice controls. This made training faster and warehouse work smoother. Remote support also cut downtime for device repairs.
Other Industry Case Studies and Success Stories with TeamViewer
Trimble
- Construction And Agriculture
- Large
Westminster, USA
TeamViewer helped Trimble improve support for users of its TMX 2050 display in precision agriculture. Trimble users can now connect... to technicians instantly for real-time help, reducing travel time. TeamViewer also lets users access their devices remotely from anywhere on the farm. This makes it easier to get information and make decisions. The result is bigger efficiency gains for Trimble customers.
TeamViewer helps Arche MC2 solve 90% of client software issues remotely. The company supports over 8,000 healthcare organizations across France.... With TeamViewer, response times dropped by 80% compared to on-site visits. More than 90% of interventions are now handled remotely, saving costs and reducing travel. TeamViewer ensures compliance with ISO 27001 and HDS standards, supporting secure, fast, and user-friendly remote support.
Hymer uses TeamViewer Frontline integrated with Siemens Teamcenter to visualize vehicles and parts, enhancing usability for non-desk employees. This adoption highlights... TeamViewer's role in improving remote visualization and training in the automotive sector.
Hamburger Software GmbH & Co. KG uses TeamViewer to provide remote support and training for its ERP software, enhancing customer...service and operational efficiency. TeamViewer's integration into HS's software and systems allows for seamless assistance, contributing to turnover through maintenance contracts and reducing travel costs with online demos.
Handwerkskammer Unterfranken has implemented TeamViewer's Frontline platform to integrate augmented reality into their vocational training programs. This technology enhances learning... motivation and allows self-directed learning, freeing up teaching resources. The Schweinfurt Training Center plans to expand this approach to other educational institutions in Germany.
Aveniq, a Swiss MSP, adopted TeamViewer Tensor to streamline its remote support services. The platform's centralized management and security features... improved workflow efficiency and employee satisfaction. TeamViewer Tensor's device-independent solution enhanced Aveniq's support processes, aligning with its digital transformation goals.
SRF Limited, a large chemicals corporation, adopted TeamViewer's AR-based Frontline solution to enhance remote support and maintenance across its plants. This implementation reduced... machine downtime by up to 50%, increased productivity by 30%, and improved customer and employee satisfaction. The solution enabled remote troubleshooting via smart glasses, facilitating quick issue resolution and significant travel cost savings.
BrauKon, a supplier of turnkey brewing systems, uses TeamViewer's remote support to enhance its service delivery. By implementing a virtual... control station, BrauKon can commission entire breweries remotely, reducing travel costs by up to 50% and achieving an 85% first-time fix rate. This digitalization ensures uninterrupted production cycles and 100% planning reliability for BrauKon's customers.
TecnoGen, a leader in generator production, has enhanced its remote assistance service using TeamViewer's Frontline Assist. This solution, integrated into... TecnoGen's QRA (Quick Remote Assistance) kit, allows real-time guided support for technicians, reducing downtime and improving customer satisfaction. The use of smart glasses and AR capabilities further enhances the service, minimizing travel and costs.
Mercedes-AMG PETRONAS Formula One Team
- Motorsport
- Very Large
TeamViewer success story: The Mercedes-AMG PETRONAS Formula One Team
Brackley, UK
Mercedes-AMG PETRONAS Formula One Team uses TeamViewer Tensor to enhance simulator operations, enabling remote management and real-time data access. This adoption improves... efficiency and contributes to the team's on-track performance.
NSF, a leader in food safety and quality, is using TeamViewer's technology to address labor shortages and enhance operational efficiency. This collaboration helps... NSF maintain high standards and improve customer experience while managing costs.
NEC Networks & System Integration Corporation
- Technology
- Large
TeamViewer Customer Success Story: NEC Networks & System Integration Corporation
Tokyo, Japan
NEC Networks & System Integration Corporation implemented TeamViewer for remote servicing of autonomous robots, achieving an 80% reduction in initial man-hours within six months. This deployment reduced... urgent call-outs, cut costs, and improved support quality. TeamViewer's compatibility with Android and Linux enabled efficient remote problem-solving and integration work, enhancing NEC Networks' maintenance operations.
SaarGummi Neo GmbH, a subsidiary of SaarGummi Group, adopted TeamViewer Assist AR to enhance its digitalization strategy. The augmented reality-based... remote support solution helps in rolling out innovations efficiently across global plants, reducing travel costs and time for experts. This adoption supports SaarGummi's Industry 4.0 efforts and innovation capacity.
TeamViewer Customer Success Story: United Robotics Group
United Robotics Group leverages TeamViewer's remote connectivity and augmented reality solutions to enhance its aftersales service. This integration enables immediate... troubleshooting and remote training, increasing robot uptime and customer satisfaction while reducing travel costs. The solution supports URG's sustainability goals and addresses skilled labor shortages.
Framas, a leading supplier in the sports shoe industry, uses TeamViewer's solutions to enhance its digital transformation strategy. By adopting TeamViewer... Tensor, Framas enables secure remote access to production machines and efficient global IT device management. This adoption reduces downtime, improves IT service quality, and supports sustainability goals by minimizing travel needs.
GlobalFoundries, a leading semiconductor manufacturer, improved its warehouse picking process by adopting TeamViewer's Frontline platform with augmented reality smart glasses. This solution enhanced... efficiency by 25% and increased inventory accuracy by one-third, while eliminating 100,000 sheets of paper annually. The implementation met high standards for worker rights and data protection, receiving positive feedback from staff.
TeamViewer Customer Success Story: United Robotics Group
United Robotics Group leverages TeamViewer's remote connectivity and augmented reality solutions to enhance its aftersales service for robotics. This integration allows... for immediate troubleshooting and remote training, reducing downtime and travel costs while increasing customer satisfaction and expertise. The solution supports URG's sustainability and financial goals by maintaining service quality amid labor shortages and travel restrictions.
Framas, a leading supplier in the sports shoe industry, uses TeamViewer's solutions to enhance its digital transformation strategy. TeamViewer Tensor enables... remote access to production machines, reducing downtime and travel costs, while integrating with MS Intune for efficient IT device management. This adoption supports framas' sustainability goals and IT security needs.
GlobalFoundries, a leading semiconductor manufacturer, implemented TeamViewer's Frontline platform with AR-based vision picking to enhance warehouse efficiency. This solution improved... picking speed by 25% and increased inventory accuracy by one third, while eliminating 100,000 sheets of paper annually. The adoption of smart glasses has also improved ergonomics and employee satisfaction.
EQS-News: TeamViewer Q2 2026: DEX turnaround and TeamViewer ONE ...
TeamViewer reported Q2 2026 results, highlighting a turnaround in its DEX business and rapid adoption of the TeamViewer ONE platform. The company reaffirmed... its full-year guidance, supported by a strategic partnership with ServiceNow to integrate TeamViewer's DEX and Remote Connectivity solutions with ServiceNow's AI Platform. This partnership aims to enhance autonomous IT operations and expand TeamViewer's reach in the enterprise market.
C&P Capeletti & Perl, an IT service provider, has adopted TeamViewer's remote access software to enhance its IT support and training services. The solution allows... C&P to efficiently manage remote sessions, improving service delivery to its clients, including tax consultants and law firms. TeamViewer's platform supports multiple devices and offers features like screen sharing and video calls, optimizing C&P's support processes.
Mitsubishi Electric
- Electrical And Electronic Manufacturing
- Very Large
TeamViewer Customer Success story: Mitsubishi Electric
Tokyo, Japan
Mitsubishi Electric's Polish Branch adopted TeamViewer's remote support solution to enhance its customer support operations. The solution, featuring augmented reality... capabilities, helps address machine issues efficiently and maintain production lines, especially during travel restrictions.
Rems-Murr-Kliniken, a public hospital association in Germany, has adopted TeamViewer Tensor to enhance its IT infrastructure. The solution supports the... hospitals' digital transformation efforts, enabling efficient remote IT support and contributing to their goal of becoming a paperless hospital. TeamViewer's integration with their Unified Endpoint Management system ensures secure and streamlined operations across 2,000 devices.
Wensauer Com-Systeme, a communication technology provider, successfully implemented TeamViewer's remote support solution to enhance customer service and employee flexibility. The software enabled... quick problem resolution and expanded their customer base beyond local regions. TeamViewer's ease of use and reliability have made it a core component of Wensauer's service offerings, especially during the COVID-19 pandemic.
Coca-Cola HBC has successfully expanded its use of TeamViewer's augmented reality solutions, including Frontline Pick and Frontline Inspect, to enhance logistics, remote support, and digital training. This deployment has... led to significant operational improvements, such as a 50% reduction in downtime, 30% faster employee training, and 20% time savings during production changeovers.
Drr Dental enhances its technical support using TeamViewer Assist AR, enabling real-time, remote visual assistance for complex dental equipment issues. This solution improves... customer experience by offering faster, more accurate service and optimizing resource deployment, increasing operational productivity and competitiveness.
TeamViewer ONE now powers Mercedes-AMG PETRONAS F1 team for AI ...
TeamViewer ONE is now being used by the Mercedes-AMG PETRONAS Formula 1 team to enhance their AI capabilities, showcasing the software's application in high-performance environments.
Koppermann, a software provider for the fashion industry, has enhanced customer satisfaction and efficiency by using TeamViewer for remote support. This collaboration allows... Koppermann to provide fast, secure, and efficient support, meeting service level agreements and exceeding customer expectations. TeamViewer's reliability and ease of use have improved collaboration and training, resulting in shorter delivery times and higher service quality.
Ricoh has successfully implemented TeamViewer's remote access solutions to enhance its training processes for production printers, significantly reducing travel costs and improving training efficiency. The company is... also exploring TeamViewer's augmented reality features for remote hardware support, aiming to provide seamless customer service.
Mercedes-AMG PETRONAS F1 Team Adopts TeamViewer ONE for Endpoint Management
Mercedes-AMG PETRONAS F1 Team has adopted TeamViewer ONE for Autonomous Endpoint Management, transitioning from TeamViewer Tensor. This upgrade enhances IT... operations with AI-driven real-time visibility and issue detection, crucial for seamless data flow during races. The platform's closed-loop learning system autonomously resolves IT issues, improving performance and productivity.
Mercedes-AMG PETRONAS F1 Team Upgrades to TeamViewer ONE for Autonomous Endpoint Management
Mercedes-AMG PETRONAS F1 Team has upgraded from TeamViewer Tensor to TeamViewer ONE for Autonomous Endpoint Management. This move enhances their... IT operations across factory, office, and trackside environments, leveraging AI for real-time issue detection and resolution. The upgrade aims to reduce downtime and improve data management, crucial for the team's performance in Formula 1.
Mercedes-AMG PETRONAS F1 Team nutzt TeamViewer ONE fr Autonomous ...
The Mercedes-AMG PETRONAS F1 Team has transitioned from TeamViewer Tensor to TeamViewer ONE, enhancing their autonomous IT operations across various environments, including racetracks. This upgrade provides... real-time management and AI-driven problem-solving capabilities, crucial for minimizing disruptions during races. TeamViewer ONE's advanced features, such as Autonomous Endpoint Management, are designed to handle demanding IT environments, ensuring reliability and performance.
Mercedes-AMG PETRONAS F1 Team has upgraded to TeamViewer ONE for autonomous endpoint management, enhancing their digital capabilities ahead of the Formula 1 Miami Grand Prix.
How the Mercedes-AMG PETRONAS F1 Team uses TeamViewer Frontline
The Mercedes-AMG PETRONAS F1 Team uses TeamViewer Frontline's augmented reality technology to enhance precision and efficiency in their Test and Development operations. The AR solution... overlays live instructions on a tablet, allowing the team to assemble test rigs more accurately and swiftly. This technology aids in faster development and testing of car parts, directly impacting race performance.
Mondi, a global packaging leader, has adopted TeamViewer's remote support solution in collaboration with AYES. This implementation uses smart glasses... for real-time video calls, enabling technicians to connect with remote experts efficiently. The solution enhances maintenance procedures, reducing downtime and improving operational consistency.
Berner Group has adopted TeamViewer Assist AR to enhance its IT maintenance and troubleshooting capabilities. By integrating Microsoft HoloLens and... TeamViewer's remote support solution, Berner Group's IT professionals can provide real-time assistance remotely, reducing downtime costs and travel time by up to 70%. This digital transformation step improves customer satisfaction and optimizes resource use.
BFW Mnchen uses TeamViewer Frontline to enhance digital training, improving efficiency and personalization. This is part of their digital transformation efforts.
Krones has deployed TeamViewer Assist AR to enhance technical support efficiency for its global operations. This augmented reality solution is... now integral to the daily tasks of 200 support staff, offering improved service continuity and ROI.
BrauKon leverages TeamViewer's remote support to enhance its brewing systems' commissioning and maintenance. This digital approach reduces travel costs by... 50% and resolves 85% of support requests remotely, ensuring uninterrupted customer service and planning reliability.
Andros, a global company specializing in fruit and dairy processing, has adopted TeamViewer Tensor to enhance its IT support across ten countries. The solution enables... faster incident resolution and remote management of 5,500 employee devices, improving productivity and security. Key features like Single-Sign On and end-to-end encryption were crucial in Andros' decision to choose TeamViewer.
S-Klima enhances its after-sales service by using TeamViewer for efficient support. This adoption allows for faster fault diagnosis and better... communication through direct device access and shared system views. The AR functionality of TeamViewer, accessible via smartphone, significantly boosts customer engagement.
Marposs, a leader in inspection tools, uses TeamViewer's AR platform, Frontline, to enhance global technical support. This deployment reduces resolution... time, costs, and CO2 emissions while improving support efficiency. Marposs benefits from real-time information sharing, secure access, and advanced reporting. The solution is implemented across five sites and ten distributors, showcasing TeamViewer's comprehensive, integrated system.
TeamViewer surpasses one million AI sessions in major adoption
TeamViewer has achieved a significant milestone with over one million AI-powered remote support sessions completed, highlighting strong customer adoption and the platform's AI capabilities. This achievement underscores... TeamViewer's leadership in Autonomous Endpoint Management (AEM) and reflects its ability to enhance IT operations through AI-driven automation, improving productivity and reducing digital friction for its 600,000 customers globally.
TeamViewer customer success story: Mercedes-AMG PETRONAS F1 Team
Mercedes-AMG PETRONAS F1 Team leverages TeamViewer's remote connectivity to enhance operations and support its race team. The partnership, established in... 2021, enables efficient remote IT support and connectivity between trackside and UK-based teams, crucial for digital transformation and innovation.
TeamViewer showcases its impact across various industries through customer success stories. Companies like DHL, Coca Cola HBC, and Mercedes-AMG PETRONAS... F1 Team leverage TeamViewer's remote control software to enhance efficiency, reduce costs, and streamline operations. These case studies highlight TeamViewer's role in optimizing logistics, improving IT support, and enabling remote operations, demonstrating its versatility and effectiveness in diverse applications.
Transparent BPO, a business process outsourcer, has successfully integrated TeamViewer with Microsoft Teams to enhance remote IT support. This integration allows... Transparent BPO to efficiently manage IT support for over 3,000 employees across multiple locations, significantly reducing time spent on support incidents by 70-80%. The solution has improved productivity and reduced costs associated with onsite service calls.
GlobalFoundries improved warehouse efficiency by implementing TeamViewer's Frontline platform with smart glasses and augmented reality. This solution reduced picking time... by 25% and increased inventory accuracy by 33%, while eliminating 100,000 sheets of paper annually. The implementation enhanced ergonomics and worker satisfaction.
