Real-World Case Studies and Customer Success Stories with Text Request

Text Request helps Ronald McDonald House Charities of Greater Chattanooga connect with over 1,600 volunteers. The team uses group messaging... to schedule shifts and fill empty slots quickly. Volunteers usually respond within 90 seconds. The CEO can send mass texts to thank volunteers, making them feel valued. Fast communication keeps everyone informed and engaged.
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Text Request helped NeighborImpact send fast internal updates and reach clients using SMS. The nonprofit used mass texting, link sharing,... and templates to organize communication across departments. Their food bank relied on mass texts to update clients about the mobile pantry. Other teams used the platform for workshops, surveys, and application updates. Staff saved time, improved response rates, and made services easier to access for clients.
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Text Request helped Chattanooga Area Food Bank connect with donors and volunteers using mass texting and link tracking. The team raised... $58,510 in one day during Giving Tuesday and $113,298 at the Share Your Christmas event. Text Request made it easy to import contacts and send updates. Donors liked getting real-time fundraising progress. The platform improved engagement and made fundraising more efficient.
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Text Request helps Housing Channel reach more clients through SMS appointment scheduling. The non-profit uses texting to remind clients about... classes and schedule meetings. This approach works better than email or phone calls. Text Request lets Housing Channel engage more people and further its mission. The tool modernizes their communication and supports community outreach.
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Text Request helped Just Between Friends Chattanooga manage event communications. The team used mass texting to send reminders and last-minute... updates to over 700 consignors. This replaced time-consuming phone calls and made it easier to reach everyone fast. The owner found it more efficient and affordable than calls. Managing hundreds of contacts became simple and quick with desktop texting.
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Text Request helps La Paz Chattanooga reach their Latinx and Hispanic clients who can't use email or phone at work. The Group feature... lets them organize contacts and send targeted updates about programs and services. Clients feel more comfortable texting, making communication easier and faster. The software supports appointment scheduling and engagement for nonprofit needs. Text Request ensures important messages always reach their audience.
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NeighborImpact used Text Request to send fast internal updates and mass text alerts. The nonprofit needed a way to reach... staff and clients during inclement weather and emergencies. Text Request enabled all departments to send mass texts, share links, and organize conversations. Staff saved time by not waiting for email replies. Clients accessed services more easily, and communication became smoother for everyone.
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Text Request helped Mosquito Joe Lake Murray boost their customer service score (NPS) from 59 to 94 in one year. The company needed... a better way to notify customers about pest control visits, as 80% of emails went unopened. With Text Request, staff managed multiple conversations at once and improved communication. Customers praised the ability to text directly, leading to more positive reviews. The platform made it easy to keep customers happy and engaged.
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Text Request helped STOR-N-LOCK increase customer reviews by 58%. The company used text templates to send review links to customers... at 22 locations. Managers sent messages while customers were in the store. The average number of Google reviews per store rose from 39 to 170. The process became simple and efficient for both staff and customers.
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US Water Culligan Group switched from Zipwhip to Text Request for SMS service reminders. They moved data for 15 locations... in under two weeks. Text Request made it easy to upload contacts, create groups, and send mass texts. The team now sends all service reminders by text, reducing missed appointments. Customers respond faster and value the convenience of texting over calls.
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Text Request helped Mr. Handyman of N Monmouth and E Middlesex Counties speed up their estimate process. Customers now text... photos of repairs, saving time and money. Technicians no longer drive out for simple estimates. The team attaches photos to work orders for better service. Texting made the process faster and more efficient for both staff and customers.
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Text Request helped Bin There Dump That of Central New Jersey gather 30 new reviews in six weeks. The team used... SMS for every step of their scheduling process, making it faster and easier. Text Request eliminated the need for phone calls and reduced customer hold times. The service increased repeat customers by improving customer service and making communication simple. The company used Text Request templates and the Chrome Extension to streamline operations.
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Text Request helped Joseph Giannone Plumbing, Heating & Air Conditioning generate $17,000 in one month through SMS marketing. The company used... mass texting to re-engage past customers and boost recurring business. Seasonal text reminders led to high response rates and $7,900 in revenue from one campaign. Customers prefer texting over calls or emails, making communication faster and easier. Text Request improved ROI and customer engagement for this home services provider.
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Text Request helped Maid Brigade, Northern Nevada, reduce overwhelming phone calls and improve client communication. The cleaning franchise used mass... messaging, templates, and the mobile app for appointment scheduling, hiring, and lead generation. Texting clients led to faster responses and easier management of messages. The owner saw results within weeks and recommends Text Request to other franchise owners. The platform saved time and simplified operations for the growing business.
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Text Request helped The Rogers Agency stop cold calling and physical mail. They now reach 200 new leads each month... with mass texting. Clients send documents by text, making quotes much faster. The mobile app and Chrome extension keep work and life separate. One new policy from a mass text pays for the service. Communication with clients is easier and faster.
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Text Request helped Rock Creek Insurance connect with clients instantly through texting. The team used Text Request to track conversations,... resolve client questions, and stay compliant. They also used mass texting and templates to gather information quickly from multiple clients. Text referrals made it easy for current clients to recommend Rock Creek Insurance to friends and family. Since using Text Request, customer referrals and quote requests have grown significantly.
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Text Request helped Brown’s Insurance Agency, Inc. offer compliant texting for clients. The agency needed a way to save and... document text conversations easily. Text Request provided automatic message saving, time stamping, and allowed texting from their existing business number. The setup was fast and affordable, with no contracts or setup fees. Clients now respond quickly to reminders and document requests, improving customer service and engagement.
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Text Request helped Healthcare National Marketing connect with over 90,000 members. The company used mass texting for sales, customer service,... and collections. New enrollments now come in daily via text. Mass texting made it easy to reach thousands at once. The company grew from 30 to 175 employees while using Text Request.
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Text Request helps Gino Ward Farmers Insurance Agency reach clients faster. The agency uses text templates for renewals and onboarding.... They take in 10 to 12 new leads daily through texting. Text Request improves response rates compared to calls and emails. The platform streamlines workflows and boosts client retention. Built-in reports help track engagement and request online reviews.
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Agency MVP used Text Request to automate SMS campaigns for insurance agents. Their integration helps agents follow up with leads... quickly, send reminders, and onboard new customers. Agents can now text leads as soon as they come in, increasing the chance of closing deals. Agency MVP clients close 57% more deals using Text Request's SMS tools. The platform also supports 10DLC registration and custom workflows for re-engagement and reviews.
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Text Request helps FASTSIGNS Newark send proofs to customers quickly using MMS messaging. Clients wanted to get proofs by text... instead of calls or emails. The team now sends and receives edits fast, all in one place. Turnaround time is much faster, with no downtime waiting for approvals. Customers love not having to make phone calls or check emails.
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Text Request helped Team Blue NC reach most of their 4,000 target voters up to six times before Election Day. The campaign used... peer to peer texting to activate base and undecided voters. Volunteers sent three text campaigns each week, freeing up time for other outreach. Team Blue NC won over 46% of the vote in a three-way race. The team credits Text Request for boosting voter engagement and campaign efficiency.
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Text Request helped R&A Marketing boost client engagement with SMS Chat. The agency installed SMS Chat widgets on client websites,... making it easy for visitors to start conversations. During the COVID-19 pandemic, texting volume rose by over 1000% for their clients. Some clients saw a 62% increase in response rates compared to email forms. Over half of incoming texts were product and pricing inquiries.
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Text Request helped Loud Rumor boost website response rates by 2600% using SMS chat. The marketing agency used Text Request... for lead generation and mass texting. Requests to join their Facebook lead nurture tool rose by 304% when sent via text. Loud Rumor values Text Request's customer service and fast support. The platform improved contact rates and enabled texting promotions for virtual training courses.
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Text Request helps Brand J, a marketing agency, boost franchise development close rates. The agency uses business texting to engage... prospects and build trust. Their average close rate through text is 3%, compared to the industry average of 0.5%. This is six times higher than typical results. Text Request makes it easier for Brand J to sell more franchise locations and support their clients' growth.
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Text Request helps FASTSIGNS Uniontown get faster customer responses. The team uses business texting to send sign proofs, cutting out... slow email and phone calls. 90% of the time, they get replies within 10 to 15 minutes. Repeat customers now start new projects by texting. The solution bridges generational gaps and speeds up project completion.
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Text Request helped Visiting Angels of Newburyport speed up response rates and hiring. The team switched from Zipwhip to Text... Request for mass texting and MMS. They now reach caregivers and families faster with text messages. Templates make hiring and onboarding easier. Picture messaging helps caregivers and families connect. Texting saves hours each day compared to phone calls.
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Text Request helps Ooltewah Veterinary Hospital handle all appointment confirmations by text. Pet owners send pictures and videos of their... pets for faster care. Staff use templates and merge fields to personalize messages. The solution keeps phone lines open and is easy to use. MMS lets clients share updates without calling. The hospital recommends Text Request for its affordability and features.
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Text Request helped PetVet365 switch from Zipwhip to a new texting platform fast. 25% to 30% of clients now pay... over text, making checkouts easier for pet owners. Texting lets PetVet365 offer after-hours telehealth and send surgery updates with photos. The Payments feature syncs with multiple banking accounts for smooth operations. Customer reviews have gone up since using Text Request for direct communication.
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Text Request helped DialCare cut patient wait times by over 35%. The telemedicine platform used mass texting and templates to... connect patients and clinicians faster. Clinician and patient responsiveness increased by 17%. Patient satisfaction rose by 15%. The team saves 15 hours each month with Text Request. Text messaging is now essential for DialCare's on-demand healthcare services.
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Text Request helped Elevate Behavior Services safely text protected health information. The clinic needed a HIPAA compliant SMS platform to... communicate with parents and staff. They use Text Request to send daily updates, session achievements, and discharge forms. The autoresponder feature ensures parents get timely replies after hours. The platform makes it easy to save and print messages for record keeping. Parents are happier, wait times are down, and staff have more time.
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Text Request helped Sylvan Learning Lewes quickly upload all contacts and streamline team communication. Tutors now handle last-minute changes and... rescheduling by text, using a shared dashboard. The onboarding process was fast, with support available at every step. Payment links are sent via SMS, making collections easier. The team finds the platform flexible and easy to use.
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Text Request helped Mathnasium migrate from Zipwhip, keeping the same phone numbers for all 13 locations. The switch was seamless,... with all contacts and numbers transferred in 48 hours. Mathnasium uses SMS Chat, templates, and review features for scheduling, lead generation, and customer win-back campaigns. They saw almost 100% open rates for texts, compared to 40% for email, and are on track to quadruple their online reviews by year-end. More leads now come in through SMS Chat on their websites.
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Text Request helps Tutu School Raleigh & Cary connect with parents using text messaging. Staff use templates for reminders, registration,... and updates. Parents get all the information they need in one message, which speeds up registration. The studio sends weather updates, maps, and livestream links to families. Texting builds a stronger community and makes communication easy for everyone.
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Text Request helped Sylvan Learning New Hampshire & Massachusetts switch from Zipwhip with no downtime. The team used Text Request... to manage payments, schedule sessions, and communicate with parents. Templates and keywords made it easy to respond quickly and consistently. Staff and parents liked the secure payment links and fast replies. The Payments feature saved time and reduced follow-ups for the team.
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Text Request helped the University of Tennessee at Chattanooga Athletics boost fan engagement. The marketing team used SMS to reach... fans who ignored emails and missed TV ads. During the Southern Scuffle wrestling tournament, 126 fans opted in by texting a keyword. Now, the athletics department has almost 500 engaged SMS subscribers. They use tags to target students and donors differently, making follow-ups and ticket sales easier.
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Text Request helped USA Insulation of Charlotte organize customer communication. Before, staff used personal phones for texting, which was messy.... With Text Request, they text from their main business number. They use it to schedule, confirm, and follow up on appointments. Customers respond more often by text. The number of jobs scheduled increased. Customer satisfaction improved.
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Text Request helps Dallas Plumbing Company connect with thousands of customers and technicians. The company needed to move away from... phone calls as customers preferred texting. They use Text Request for appointment scheduling, lead generation, and technician updates. The SMS Chat widget brings in new leads from their website. The platform helps them run smoother and keep up with more people.
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Text Request helps Houston Window Experts give customers a 5-star experience. They use SMS Chat to schedule appointments, generate leads,... and answer questions in real time. The team wanted a personal touch, not chatbots or call centers. Since using Text Request, they capture more leads and provide better customer service. They can now make appointments without phone calls.
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Text Request helped Next Level Fitness Solutions support YogaSix franchise locations after their previous SMS platform, Zipwhip, shut down. The Templates feature... allowed fast setup of over 40 branded text templates for each new location. Two-way texting and easy opt-in management made communication personal and compliant. YogaSix locations using Text Request achieved the highest close rates among vendors. Sales teams saved time and improved deal closure with Text Request's business texting tools.
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StudioPOP uses Text Request to keep fitness class slots filled fast. The owner sends mass text reminders every week, and... class bookings start within 30 minutes. Templates help save time on weekly messages. Texting helps StudioPOP stay connected with members and build strong relationships. The switch from email to texting made communication more personal and engaging.
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Text Request helped A Caring Pregnancy Center (ACPC) boost appointment show rates from 16% to nearly 60%. ACPC used Text... Request for appointment scheduling, medical follow-ups, and donor outreach. Clients preferred texting over phone calls, making communication easier during stressful times. The platform's autoresponses and SMS chat improved client engagement and support. Staff found the dashboard simple and effective for managing conversations.
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Text Request helped Makers Compounding Pharmacy move all contacts and data from Zipwhip. The pharmacy needed a new SMS platform... after Zipwhip shut down. Text Request made the migration fast and easy. The team now uses SMS chat, mass texting, and templates. Call volume for Covid-19 tests dropped. Review requests are more efficient. Each staff member has their own profile and signature. The patient experience improved and the brand reputation grew.
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Text Request helped Bay Pharmacy switch to a HIPAA compliant SMS platform. Their old service, Zipwhip, was shutting down and... was not compliant. With Text Request, every team member got their own account at no extra cost. The pharmacy now texts patients about prescriptions and uses keywords for flu shot campaigns. Text Request is cheaper than their previous provider and easy to use.
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Bay Pharmacy needed a HIPAA-compliant SMS platform after their previous service, Zipwhip, shut down. They chose Text Request for its... unlimited user accounts and cost-effectiveness. The platform allows their four pharmacies to text prescription updates and billing questions. They also use Keywords for events like flu vaccinations. Text Request is cheaper and more user-friendly than their previous service, and it supports compliant texting of protected health information.
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