Text Request: Text Messaging Service for Small Business
Hospitality Case Studies and Success Stories with Text Request
CASE STUDY The Moxy Chattanooga Downtown
Text Request helped The Moxy Chattanooga Downtown quickly launch a curbside delivery service during the COVID-19 pandemic. The hotel and bar needed to shift focus to food and beverage with no plannin...g time. Using mass texting and scheduled messages, they communicated the new service fast. Customers texted orders and received curbside delivery, keeping everyone safe. Text Request made setup easy and helped maintain customer contact during a tough time.
Text Request enabled Moxy Chattanooga to rapidly promote their new curbside delivery service amid the COVID-19 pandemic, enhancing customer communication.
Text Request enabled Moxy Chattanooga to rapidly promote their new curbside delivery service amid the COVID-19 pandemic, enhancing customer communication.
Text Request helped USA Insulation of Charlotte organize customer communication. Before, the team used personal cell phones for texting, which was messy. With Text Request, they text-enabled their ma...in business number. This made it easy for customers to reach out and for staff to manage conversations. The team now schedules more jobs and sees higher customer satisfaction. Customers like texting for quick questions and sending photos. The mobile app keeps work and personal messages separate.
Financial Services Case Studies and Success Stories with Text Request
CASE STUDY Credilife
Credilife needed a texting platform that integrated with HubSpot for their credit and financial wellness counseling services. They chose Text Request because it allowed users to respond to texts and ...update records in HubSpot. Credilife automated weekly reminder texts and added an SMS Chat widget to their website. This improved customer service by consolidating communication and making it easier for clients to respond to texts.
Text Request made Credilife's business number textable and integrated with HubSpot. Credilife needed a texting platform that kept contact records updated in HubSpot for their credit and financial wel...lness counseling. They automated weekly reminder texts and used SMS Chat to connect with clients. Text Request allowed all team members to respond to texts and update records. Credilife now provides better customer service, as clients prefer texting over calls or emails.
Text Request helped Fretworks! Music Center switch from phone calls to texting for customer communication. The team used group and individual texts to update customers about lessons and instrument pi...ckups. All instructors and staff could use the platform at no extra cost. Follow-up texts after sales calls led to more sales. The store saved time and improved customer service by cutting out voicemails and extra calls.
Events Services Case Studies and Success Stories with Text Request
CASE STUDY Magnolia Dreams
Magnolia Dreams, a custom wedding decor and signage business, faced challenges with emails getting lost in spam. They implemented Text Request's SMS Chat widget on their website to improve communicat...ion with Millennial and Gen Z brides. This integration, along with Zapier, allowed them to send automatic coupons and follow up with potential customers. As a result, they saw a 50% increase in website sales.
Consumer Services Case Studies and Success Stories with Text Request
CASE STUDY Maid Brigade
Maid Brigade Northern Nevada improved customer communication and reduced phone call volume using Text Request, leading to better appointment scheduling and hiring processes.
Text Request helped Mosquito Joe improve customer communication. Before, most customers missed technician notifications sent by email. With Text Request, Mosquito Joe managed all customer texts from ...a desktop. Staff could oversee and coach conversations in real time. Within one year, their customer service score (NPS) jumped from 59 to 94. More customers left positive reviews and praised the texting experience.
Maid Brigade Northern Nevada improved customer communication and reduced phone call volume using Text Request, leading to better appointment scheduling and hiring processes.
NeighborImpact needed a reliable way to send weather reports to their team. They used Text Request to share updates internally and with clients. The software helped them communicate effectively with ...their staff and clients, especially during emergencies. All departments now use Text Request for various purposes, like updating client information and advertising workshops. The tool increased response times and made communication smoother for everyone involved.
Text Request helped NeighborImpact send internal updates and reach clients faster. The nonprofit needed a way to alert staff about inclement weather and share updates with teams in the field. With Te...xt Request, all departments now use mass texting to communicate with clients and staff. The food bank uses it for mobile pantry updates, while other teams send workshop invites and collect documents. Staff save time, response rates are higher, and clients access services more easily.
NeighborImpact used Text Request to improve internal communication and client outreach, effectively sending weather updates and organizing conversations across their nonprofit.
NeighborImpact used Text Request to improve internal communication and client outreach, effectively sending weather updates and organizing conversations across their nonprofit.
Hospital & Health Care Case Studies and Success Stories with Text Request
CASE STUDY Elevate Behavior Services
Elevate Behavior Services needed a HIPAA compliant SMS platform to communicate with parents of children with autism. They chose Text Request for its reputation and customer service. The platform allo...ws them to send daily updates, session achievements, and photos to parents, building trust. The autoresponder feature provides timely responses after hours. As a result, they have more happy parents, reduced wait times, and improved record-keeping with safe, HIPAA compliant messaging.
Text Request helped Elevate Behavior Services, an outpatient behavioral health clinic, solve their need for a HIPAA compliant SMS platform. They use Text Request to text parents daily, send session u...pdates, and share photos to build trust. The autoresponder feature gives parents timely replies after hours. The platform makes it easy to save and print messages for records. As a result, they can safely text protected health information, have happier parents, and reduced wait times.
Ziebart uses Text Request to improve communication with customers. They send text reminders for appointments and maintenance. This helps reduce phone calls and offers convenience. Franchisees find th...e system easy to use and love the integration. Customers appreciate instant notifications and reminders.
Transportation/Trucking/Railroad Case Studies and Success Stories with Text Request
CASE STUDY Two Men and a Truck
Two Men and a Truck improved customer response times and lead generation using Text Request, resulting in faster, more efficient communication with clients.
Two Men and a Truck improved customer response times and lead generation using Text Request, resulting in faster, more efficient communication with clients.
Design Case Studies and Success Stories with Text Request
CASE STUDY FASTSIGNS Uniontown
Text Request helps FASTSIGNS Uniontown get faster responses from customers. The team wanted to speed up project approvals and reduce phone calls. They use text messaging to send proofs and updates, m...aking it easier for customers to reply quickly. 90% of the time, they get immediate feedback and finish jobs in 10 to 15 minutes. Repeat customers now start new projects by texting, and sales have increased through this channel.
Text Request helps Next Level Fitness Solutions support YogaSix franchise locations with business texting. The Templates feature lets them set up over 40 pre-made text templates for each new location.... This saves time and keeps branding consistent. Text Request registers business texting numbers and manages opt-ins and opt-outs for compliance. The two-way texting and Groups feature make it easy to organize contacts and boost close rates. YogaSix locations set up with Text Request have the highest close rates among vendors.
Education Case Studies and Success Stories with Text Request
CASE STUDY Mathnasium
Mathnasium added SMS Chat to 13 locations, resulting in increased leads. The new platform simplified appointment follow-ups and customer win-back campaigns.
Text Request helped Sylvan Learning Lewes improve team communication for K-12 tutoring and test prep. The center quickly uploaded all contacts in five minutes. Tutors now handle last-minute changes a...nd rescheduling by text, using a shared dashboard. The Payments feature lets them send payment links by text. The onboarding process was fast and easy, with strong support from Text Request reps. The team finds the platform seamless and flexible for daily operations.
Mathnasium added SMS Chat to 13 locations, resulting in increased leads. The new platform simplified appointment follow-ups and customer win-back campaigns.
Real Estate Case Studies and Success Stories with Text Request
CASE STUDY Ohio Property Group, LLC
Ohio Property Group used Text Request for lead generation and customer service, resulting in increased client communication and trust through SMS chat and mass texting.
Ohio Property Group used Text Request for lead generation and customer service, resulting in increased client communication and trust through SMS chat and mass texting.
Insurance Case Studies and Success Stories with Text Request
CASE STUDY Gino Ward Farmers Insurance Agency
Gino Ward Farmers Insurance Agency faced challenges in reaching clients, often requiring 10 to 12 contact attempts. They used Text Request to streamline communications, using text templates and autom...ated messages for client interactions. This approach helped them manage day-to-day conversations, onboard new leads, and win back previous clients. As a result, they saw improved response rates, streamlined workflows, and increased client retention.
Healthcare National Marketing improved communication and grew from 30 to 175 employees in six years using Text Request, serving over 90,000 members efficiently.
Healthcare National Marketing improved communication and grew from 30 to 175 employees in six years using Text Request, serving over 90,000 members efficiently.
Text Request helps Gino Ward Farmers Insurance Agency reach clients faster. The agency uses text templates for renewals, onboarding, and win-back campaigns. They get 10 to 12 new leads a day through ...texting. Text Request improves response rates compared to calls and emails. The platform streamlines workflows and boosts client retention. Built-in reports make it easy to track engagement and request online reviews.
Agency MVP needed a business texting partner to manage 10DLC registration for their insurance agents. They partnered with Text Request because many agents were already using it, and its open SMS API ...allowed easy integration. The integration helps agents follow up with leads, ensuring no opportunities are missed. As a result, Agency MVP clients close 57% more deals using Text Request's SMS tools.
Text Request helps Agency MVP automate SMS campaigns for insurance agents. Agency MVP needed a partner to handle 10DLC registration and make texting easier for agents. The integration with Text Reque...st lets agents send automated texts to leads, follow up, and manage renewals. Agents can also automate onboarding and request Google reviews. Agency MVP clients close 57% more deals using Text Request's SMS tools. The support from Text Request helps agents switch from Twilio and keep scaling their business.
Text Request helped FASTSIGNS Newark improve customer service by enabling MMS messaging. Customers wanted to receive proofs by text instead of calls or emails. The team now sends and receives project... proofs and edits quickly using Text Request. This solution removed downtime waiting for customer approvals. Turnaround time is faster and customers are happier with the new communication method.
Pharmaceuticals Case Studies and Success Stories with Text Request
CASE STUDY Bay Pharmacy
Bay Pharmacy needed a HIPAA-compliant SMS platform after their previous service, Zipwhip, shut down. They chose Text Request for its unlimited user accounts and cost-effectiveness. The platform allow...s their four pharmacies to text prescription updates and billing questions. They also use Keywords for events like flu vaccinations. Text Request is cheaper and more user-friendly than their previous service, and it supports compliant texting of protected health information.
CASE STUDY The University of Tennessee at Chattanooga Athletics
Text Request helped The University of Tennessee at Chattanooga Athletics improve fan engagement and event marketing. The team used SMS marketing features like mass texting, keywords, and contact tags... to reach fans directly on their phones. During the 2024 Southern Scuffle wrestling tournament, 126 fans opted in using a keyword, giving the team valuable contact info. Now, they have almost 500 highly engaged SMS subscribers. The platform makes it easy to segment and target students, donors, and fans for different events.
CASE STUDY The University of Tennessee at Chattanooga Athletics
The University of Tennessee at Chattanooga Athletics faced challenges with email marketing as fewer emails were being opened and more ended up in spam. They wanted to engage fans through texting, a c...hannel where fans are more active. They used Text Request to engage fans during events like the Southern Scuffle wrestling tournament, collecting contact info through keywords. This approach led to 126 new SMS subscribers. Now, they have almost 500 engaged SMS subscribers, allowing them to reach a broader audience and organize contacts efficiently for targeted communication.
Other Industry Case Studies and Success Stories with Text Request
CASE STUDY Fretworks! Music Center
Fretworks! Music Center wanted to reduce the number of voicemails they left for customers. They found Text Request at a tradeshow and decided to use it to cut down on phone calls. Texting became thei...r primary communication method, allowing them to send group and individual texts easily. This change led to an increase in sales and improved customer service. They also won a local contest after sending a text to students asking for votes.
FASTSIGNS Uniontown wanted quicker responses from customers to improve their production line. They chose Text Request to send text messages instead of emails, speeding up communication. This approach... helped them get responses 90% of the time within 10 to 15 minutes. As a result, they reduced unnecessary phone calls and even started receiving new sales inquiries via text from repeat customers.
Text Request’s SMS Chat widget helped Magnolia Dreams, a custom wedding decor and signage business, reach Millennial and Gen Z brides who prefer texting. Magnolia Dreams wanted to avoid emails gettin...g lost in spam and speed up customer interactions. They used Text Request’s SMS Chat and Zapier integration to send coupons and follow up with leads. After adding the widget, Magnolia Dreams saw a 50% increase in website sales. The SMS Chat also made it easy to organize customer details and target follow-ups.
