Real-World Case Studies and Customer Success Stories with Text Request

Text Request helped Bin There Dump That of Central New Jersey gather 30 new reviews in six weeks. The team used SMS for every step of their scheduling process, making it faster and easier. Text Reque...st eliminated the need for phone calls and reduced customer hold times. The service increased repeat customers by improving customer service and making communication simple. The company used Text Request templates and the Chrome Extension to streamline operations.
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Text Request helped Joseph Giannone Plumbing, Heating & Air Conditioning generate $17,000 in one month using SMS marketing. The company used mass texting to re-engage past customers and boost recurri...ng business. Seasonal text reminders led to high response rates and $7,900 in revenue from one campaign. Customers prefer texting over calls or emails, making communication faster and easier. Text Request improved ROI and customer engagement for this home services provider.
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Text Request helped Maid Brigade, Northern Nevada, reduce phone call overload and improve client communication. The cleaning franchise used mass messaging, templates, and the mobile app for appointme...nt scheduling, hiring, and lead generation. After just a couple of weeks, they saw faster responses and easier management of messages. Texting clients became more effective than calls or emails. The platform saved time and made business growth easier for the owner.
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Text Request helped Mr. Handyman of N Monmouth and E Middlesex Counties save time and costs. The team used MMS messaging to let customers text photos of repairs, speeding up estimates. Technicians no... longer drive out for simple jobs. This improved appointment scheduling and customer service. The business now completes more projects in one visit.
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Text Request helped STOR-N-LOCK increase customer reviews by 58%. The company used mass texting, templates, and review link sharing across 22 locations. Managers sent review requests while customers ...were in-store, making the process fast and easy. The average reviews per store grew from 39 to 170. More people now find STOR-N-LOCK through Google Maps and Direction Request.
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Text Request helped Tangerine Salon book 2,000 appointments each week by using SMS chat and texting. The salon grew from one to five locations and from 12 to 130 employees. Clients now feel the servi...ce is more personal and no longer complain about being put on hold. Text Request made appointment scheduling faster and improved customer experience. The SMS chat widget on the website is popular with clients.
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Text Request helped US Water Culligan Group move all Zipwhip data for 15 locations in under two weeks. The team switched to Text Request after testing five SMS platforms. They now use mass texting an...d reminders to reach customers faster. Text Request makes it easy to upload contacts and send group messages. The new system improves customer response and adds value to their water services. Text Request is now a key tool for customer service and growth.
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NeighborImpact needed a reliable way to send weather reports to their team. They used Text Request to share updates internally and with clients. The software helped them communicate effectively with ...their staff and clients, especially during emergencies. All departments now use Text Request for various purposes, like updating client information and advertising workshops. The tool increased response times and made communication smoother for everyone involved.
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Text Request helped Chattanooga Area Food Bank raise $58,510 in one day and $113,298 during a holiday event. The nonprofit used mass texting, link tracking, and peer-to-peer messaging to connect with... donors and volunteers. Text Request made it easy to import contacts and send targeted fundraising messages. Donors liked getting real-time updates and found it simple to donate through text links. The team saw better engagement and more efficient fundraising with Text Request.
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Text Request helps Housing Channel reach more clients through SMS appointment scheduling. The non-profit uses texting to remind clients about classes and schedule meetings. This approach works better... than email or phone calls. Text Request lets Housing Channel engage more people and further its mission. The tool modernizes their communication and supports community outreach.
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Text Request helped Just Between Friends Chattanooga manage event communications. The team used mass texting to send reminders and last-minute updates to over 700 consignors. This replaced time-consu...ming phone calls and made it easier to reach everyone fast. The owner found it more efficient and affordable than calls. Managing hundreds of contacts became simple and quick with desktop texting.
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Text Request helps La Paz Chattanooga reach their Latinx and Hispanic clients who lack email and can't take calls at work. The Group feature lets them organize contacts and send targeted updates abou...t programs and services. Clients feel more comfortable texting, making communication easier and faster. The software supports appointment scheduling, engagement, and mass texting for nonprofits. La Paz Chattanooga stays connected with their community using business texting.
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Gino Ward Farmers Insurance Agency faced challenges in reaching clients, often requiring 10 to 12 contact attempts. They used Text Request to streamline communications, using text templates and autom...ated messages for client interactions. This approach helped them manage day-to-day conversations, onboard new leads, and win back previous clients. As a result, they saw improved response rates, streamlined workflows, and increased client retention.
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Agency MVP needed a business texting partner to manage 10DLC registration for their insurance agents. They partnered with Text Request because many agents were already using it, and its open SMS API ...allowed easy integration. The integration helps agents follow up with leads, ensuring no opportunities are missed. As a result, Agency MVP clients close 57% more deals using Text Request's SMS tools.
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Text Request helped Brown’s Insurance Agency, Inc. offer compliant texting for clients. The agency needed a way to save and document text conversations easily. Text Request provided automatic message... saving, time stamping, and allowed texting from their existing business number. The setup was fast and affordable, with no contracts or setup fees. Clients now respond quickly to reminders and document requests, improving customer service and engagement.
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Text Request helped Healthcare National Marketing connect with over 90,000 members. The company used mass texting for sales, customer service, and collections. New enrollments now come in daily via t...ext. Mass texting made it easy to reach thousands at once. The company grew from 30 to 175 employees in six years. Text Request always delivered strong ROI.
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Text Request helps Rock Creek Insurance connect with clients instantly. The team needed a better way to offer personal, convenient service and track conversations. With Text Request, they use mass te...xting and templates to answer questions and collect information fast. Customer referrals and quote requests have grown a lot since using the platform. Clients respond to texts in minutes, not days.
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Elevate Behavior Services needed a HIPAA compliant SMS platform to communicate with parents of children with autism. They chose Text Request for its reputation and customer service. The platform allo...ws them to send daily updates, session achievements, and photos to parents, building trust. The autoresponder feature provides timely responses after hours. As a result, they have more happy parents, reduced wait times, and improved record-keeping with safe, HIPAA compliant messaging.
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Text Request helped DialCare cut patient wait times by over 35%. The telemedicine platform used mass texting and templates to connect patients and clinicians faster. Clinician and patient responsiven...ess increased by 17%. Patient satisfaction rose by 15%. The team saves 15 hours each month with Text Request. Text messaging is now essential for DialCare's on-demand healthcare services.
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Text Request helps Ooltewah Veterinary Hospital handle all appointment confirmations by text. Pet owners send pictures and videos of their pets using MMS. Staff use templates and merge fields for per...sonalized messages. The solution keeps phone lines open and improves customer service. Features like autoresponder and text-enabled landline make communication easy. The hospital finds Text Request affordable and simple to use.
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Text Request helped PetVet365 switch from Zipwhip for client texting. The Payments feature lets 25% to 30% of clients pay by text, making checkouts faster. Text messaging supports after-hours telehea...lth and surgery updates with photos. The switch was seamless, with banking accounts synced for multiple locations. Reviews increased because clients get review links by text, improving customer experience.
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Text Request helps Brand J, a marketing agency, boost franchise development close rates. The agency uses business texting to engage prospects and build trust. Their average close rate through text is... 3%, compared to the industry average of 0.5%. This is six times higher than typical results. Text Request makes it easier for Brand J to sell more franchise locations and support their clients' growth.
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Text Request helped Loud Rumor boost their website response rate by 2600% using SMS chat. The marketing agency used Text Request for lead generation and automated texting. Requests to join their Face...book lead nurture tool rose by 304% when sent via text instead of email. Loud Rumor praised Text Request's customer service and fast support. The platform made it easy to send mass texts and improved contact rates for promotions.
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Text Request helped R&A Marketing boost client response rates by 62% using SMS Chat. The agency used the SMS Chat widget to drive more conversations and conversions from client websites. During the C...OVID-19 pandemic, texting volume increased by over 1000% for their clients. 53% of texts received were product and pricing inquiries. Text Request made it easy for R&A Marketing to manage professional business texting and improve lead generation.
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Text Request helped Team Blue NC reach over 4,000 voters with peer to peer texting. The campaign sent three text campaigns each week for four weeks before Election Day. Volunteers used Text Request t...o contact most voters four to six times. The candidate won more than 46% of the vote in a three-way race. Text Request improved volunteer morale and campaign efficiency.
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Bay Pharmacy needed a HIPAA-compliant SMS platform after their previous service, Zipwhip, shut down. They chose Text Request for its unlimited user accounts and cost-effectiveness. The platform allow...s their four pharmacies to text prescription updates and billing questions. They also use Keywords for events like flu vaccinations. Text Request is cheaper and more user-friendly than their previous service, and it supports compliant texting of protected health information.
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Text Request helped Bay Pharmacy switch to a HIPAA compliant SMS platform. Their old service, Zipwhip, was shutting down and was not compliant. With Text Request, every team member got their own acco...unt at no extra cost. The pharmacy now texts patients about prescriptions and uses keywords for flu shot campaigns. Text Request is cheaper than their previous provider and easy to use.
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Text Request helped Makers Compounding Pharmacy move all contacts and data from Zipwhip. The pharmacy needed a new SMS platform after Zipwhip shut down. Text Request made the migration fast and easy.... The team now uses SMS chat, mass texting, and templates. Call volume for Covid-19 tests dropped. Review requests are more efficient. Each staff member has their own profile and signature. The patient experience improved and the brand reputation grew.
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Text Request helps Dallas Plumbing Company connect with thousands of customers and technicians. The company needed to move away from phone calls as customers preferred texting. They use Text Request ...for appointment scheduling, lead generation, and technician updates. The SMS Chat widget brings in new leads from their website. The platform helps them run smoother and keep up with more people.
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Text Request helps Houston Window Experts give customers a 5-star experience. They use SMS Chat to schedule appointments, generate leads, and answer questions in real time. The team wanted a personal... touch, not chatbots or call centers. Since using Text Request, they capture more leads and provide better customer service. They can now make appointments without phone calls.
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Text Request helps Allied Eye improve appointment scheduling and patient communication. Before, staff spent hours calling 30 patients a day, often playing phone tag. Now, they use mass texting to sen...d reminders and fill last-minute openings. This saves time and makes patients happier. Texting is private, fast, and preferred by patients. Staff can focus on other tasks instead of making calls.
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Text Request helped Avance Plastic Surgery Institute improve patient experience by offering secure, HIPAA-compliant texting. Patients now schedule appointments, send photos, and make payments through... text. The clinic saw higher response rates and less reliance on traditional answering systems. Patients feel more secure and connected to their medical team. Text Request's features and support outperformed other text service options.
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Text Request helps Bendell Law Firm reach clients fast with SMS Chat. The firm needed a simple texting solution to improve lead generation and client communication. Text Request's mobile app and webs...ite chat made it easy for clients to contact the firm. The lawyer and clients now get more work done by texting instead of emailing or calling. Texting is especially useful for urgent litigation needs.
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Text Request helped The Bankruptcy Firm migrate all message history from Zipwhip with zero downtime. The firm needed a reliable texting solution for client communication and compliance. Text Request ...enabled seamless data transfer, robust Zapier integration, and improved search features. Automations now send case updates and personalize texts, streamlining client interactions. The switch was stress-free, and clients did not notice any disruption.
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Text Request helped Dowell Federal Credit Union speed up loan processing and boost response rates. The small team used mass texting and group messaging to reach members quickly. Members responded to ...texts much faster than to emails or calls. The team managed more conversations at once and met compliance needs. Follow-ups and collections improved, especially during the COVID-19 pandemic.
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Text Request helped University of Toledo Federal Credit Union replace Zipwhip quickly. The Migration Tool moved all data in one day. The credit union now saves more money with flexible plans. Respons...e rates are 70% higher using text messaging. The mobile app and message templates make customer service faster and easier.
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Text Request's API connects with B-LineXpress's booking platform, Limo Anywhere, to automate scheduling updates and improve customer service. B-LineXpress needed a new business texting provider after... their previous one shut down. The API enables instant two-way texting with clients and drivers, pre-trip confirmations, and real-time status updates. Fast communication leads to more repeat bookings and referrals. The dashboard is easy to use and helps the team deliver top notch customer service.
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Text Request helps Two Men and a Truck Chattanooga respond to customer estimate requests faster. Phone follow-ups were hard when customers were busy. With Text Request, staff send quick texts to chec...k availability and share discounts. The platform is easy to use and makes the estimate review process simple. This leads to faster customer service and better sales follow-up.
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Text Request helped A Caring Pregnancy Center raise their appointment show rate from 16% to nearly 60%. Clients wanted to text during times of crisis, so ACPC used Text Request for appointment schedu...ling, medical follow-ups, and donor outreach. The platform's autoresponses and SMS chat made communication easier for clients and staff. Text Request's dashboard let staff track client help and schedule reminders. ACPC found the platform professional and personable for healthcare texting.
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Text Request helps StudioPOP, a Tulsa-based cycle studio, keep members engaged and connected. The owner needed a fast, energetic way to communicate, as email felt impersonal. Using mass texting and t...emplates, class slots fill up within 30 minutes of sending reminders. Text Request saves time and keeps members in the zone, making communication quick and effective.
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Text Request helped Sylvan Learning New Hampshire & Massachusetts switch from Zipwhip with no downtime. The team used Text Request for payments, scheduling, and messaging. Templates and keywords made... communication faster and more consistent. The Payments feature saved staff time and made it easy for parents to pay. Staff and families found the new system simple and effective.
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Text Request helps Tutu School Raleigh & Cary connect with families using scheduled messaging and mass texting. Staff use templates for welcome texts, trial class bookings, and follow-ups. Texting gi...ves parents all the info they need in one message, cutting down registration time. The studio sends updates, reminders, and livestream links to parents. This direct communication builds a strong community for families and staff.
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The University of Tennessee at Chattanooga Athletics faced challenges with email marketing as fewer emails were being opened and more ended up in spam. They wanted to engage fans through texting, a c...hannel where fans are more active. They used Text Request to engage fans during events like the Southern Scuffle wrestling tournament, collecting contact info through keywords. This approach led to 126 new SMS subscribers. Now, they have almost 500 engaged SMS subscribers, allowing them to reach a broader audience and organize contacts efficiently for targeted communication.
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Text Request helped Chattanooga Lookouts boost ticket sales by $5,479.78 in 2023. The team used SMS marketing to reach fans who ignored emails. They created targeted groups for promotions and events.... Scheduled mass texting improved hiring and fan engagement. Analytics showed which messages worked best. Gen Z fans responded well to text messages.
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Credilife needed a texting platform that integrated with HubSpot for their credit and financial wellness counseling services. They chose Text Request because it allowed users to respond to texts and ...update records in HubSpot. Credilife automated weekly reminder texts and added an SMS Chat widget to their website. This improved customer service by consolidating communication and making it easier for clients to respond to texts.
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Text Request helped WGN Radio transfer their existing text line from Zipwhip in one night. The platform made it easy for over 20 radio show hosts to engage listeners with two-way texting. WGN Radio r...eceives about 300 texts per show, boosting listener loyalty and community engagement. Hosts can quickly search past messages and keep listener data safe. Removing users is now simple, improving security over their previous system.
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Magnolia Dreams, a custom wedding decor and signage business, faced challenges with emails getting lost in spam. They implemented Text Request's SMS Chat widget on their website to improve communicat...ion with Millennial and Gen Z brides. This integration, along with Zapier, allowed them to send automatic coupons and follow up with potential customers. As a result, they saw a 50% increase in website sales.
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Text Request helps Work With Your Handz send over 500 texts daily to job candidates. The recruiting firm needed a more affordable texting solution than RingCentral. With Text Request, they save money... and time while keeping candidates engaged in the hiring process. Features like mass texts, contact tags, and analytics make communication easy. The software is simple to set up and supports ongoing candidate conversations.
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Text Request helped Broadlume integrate RM Text Alerts for their flooring software. This solved missed appointments by letting clients send 15,000 messages a day. Clients now use texts for sales, cus...tomer service, and appointment reminders. The integration led to 100,000 extra sales for Broadlume's clients. Text Request's API and responsive support made adoption easy and valuable.
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Ziebart, a legacy brand in the automotive industry, needed to improve communication with customers. They implemented Text Request to offer appointment reminders and confirmations via text. The integr...ation with their point-of-sales system was seamless, and franchisees found it easy to adopt. Customers appreciated the convenience of instant notifications, and franchisees reported positive feedback. The solution helped Ziebart reduce phone calls and focus more on customer service.
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Text Request helped Ohio Property Group, LLC boost new revenue by $7,000 to $8,000 in the first 30 days. The real estate team needed a way to build trust and connect with clients who were not calling... or emailing. They chose Text Request’s SMS Chat for its human touch and user-friendly design. The tool improved lead generation and customer service, making communication easy and familiar. Clients now use it for questions, and the team sees more referrals and repeat business.
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Text Request helps COATS Staffing Software improve how staffing clients reach job candidates. Before, clients used Outlook for SMS, but replies were hard to manage. The new Text Request integration l...ets clients mass text candidates, manage replies in one dashboard, and use features like templates and attachments. 90% of texts are read within 30 minutes. Clients find texting faster and easier than calls or emails. Most clients never go back to old methods after using Text Request.
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Text Request helped Johnstone Supply improve customer service and order management. Reps now handle 100 to 150 texts a week, using MMS and reporting features. Customers send orders and photos by text..., making the process faster and easier. The platform keeps message records and supports multiple lines. Customer satisfaction increased, and feedback is very positive.
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Fretworks! Music Center wanted to reduce the number of voicemails they left for customers. They found Text Request at a tradeshow and decided to use it to cut down on phone calls. Texting became thei...r primary communication method, allowing them to send group and individual texts easily. This change led to an increase in sales and improved customer service. They also won a local contest after sending a text to students asking for votes.
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FASTSIGNS Uniontown wanted quicker responses from customers to improve their production line. They chose Text Request to send text messages instead of emails, speeding up communication. This approach... helped them get responses 90% of the time within 10 to 15 minutes. As a result, they reduced unnecessary phone calls and even started receiving new sales inquiries via text from repeat customers.
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Text Request helped ABM Photography fix a lead follow-up bottleneck. Before, leads ignored phone calls after filling out email forms. With Text Request, prospects started replying to texts during the... workday. The team uses the Chrome extension, mobile app, and desktop app to reach leads fast. Now, ABM Photography attracts more leads and connects with clients more easily.
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Text Request helps Manpower of Palm Beach and the Treasure Coast reach nearly 1,000 job candidates quickly. Phone calls were intrusive and slow, so they switched to mass texting. Candidates can respo...nd when they want, making the process easier. Text Request lets staff send messages from a business number, speeding up hiring. The software feels like texting from a phone, but works on desktop too.
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