Real-World Case Studies and Customer Success Stories with TeamViewer Remote

TeamViewer IoT and Dell IOT Edge Gateway 3001 helped Würth automate its ordering system. Würth faced manual processes and needed... remote access for technical support. The new solution enabled web-based configuration and remote maintenance. Technicians now solve problems remotely, reducing field work. Würth achieved 100% product availability and significant cost savings.
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TeamViewer Frontline helped Navajo improve warehouse efficiency. Workers used smart eyeglasses for hands-free, voice-controlled operations. This made picking and maintenance... tasks faster. Training time for new staff went down. The solution also reduced downtime and costs for technical support. Navajo saw better morale and productivity in their warehouse.
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TeamViewer Tensor helps framas solve 99% of IT support tickets remotely. framas, a global supplier to the sports shoe industry,... faced challenges with supply chains, skills shortages, and IT security. The company needed secure, efficient remote access to production machines and employee devices. TeamViewer Tensor enabled technicians to access machine terminals and support IT devices worldwide. This reduced travel, cut downtime, and improved customer satisfaction.
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TeamViewer helped Mitsubishi Electric B. V. Polish Branch improve remote support for manufacturing customers. The team faced challenges with complex...technical issues and travel restrictions during COVID-19. TeamViewer's augmented reality features made support more efficient and accurate. The solution allowed the company to digitize and automate support processes. The engineering team can now maintain production lines better and respond to problems faster.
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TeamViewer helped Mitsubishi Electric improve remote support for manufacturing customers. The engineering team faced challenges with complex technical issues and... travel restrictions. TeamViewer's augmented reality features made support more efficient and accurate. The solution enabled better automation and digitization of support processes. Mitsubishi Electric chose TeamViewer for its intuitive and secure platform.
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TeamViewer Frontline helps Kemper GmbH cut costs and boost employee satisfaction. Kemper makes welding fume extraction units for the metal... processing industry. When their systems fail, work stops and costs go up. With TeamViewer's augmented reality solution, Kemper reduces downtime and keeps employees happy. The platform supports remote troubleshooting and better work-life balance.
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TeamViewer Frontline helped Volvo Group improve warehouse efficiency with vision picking using smart glasses. The solution gave real-time task guidance... and advanced scanning, reducing errors. Volvo saw a 25% boost in picking quality and faster order fulfillment. Training times dropped and worker satisfaction increased. The device-agnostic system supports global rollout and fits into Volvo’s logistics network.
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TeamViewer helps OSG cut machine maintenance costs. OSG uses TeamViewer for remote access and support at its German production site.... Experts can now fix errors and update software without traveling. Maintenance and repair work is two hours faster on average. Routine maintenance now takes just 30 minutes. OSG improved machine uptime and productivity with TeamViewer.
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TeamViewer Frontline helped Airbus Helicopters Inc. move to paperless inspection. Workers used AR-based inspection and maintenance tools. This let them... see work steps and part images hands-free. The new process made documentation easier and faster. It improved safety and efficiency in helicopter maintenance.
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TeamViewer IoT helped Würth automate its shelving system for assembly and fastening materials. Würth faced challenges with manual ordering and... needed to travel to customer sites for technical issues. With TeamViewer IoT and Dell IOT Edge Gateway 3001, Würth now manages shelves remotely and configures systems online. Technicians solve problems quickly with remote access. Würth achieved 100% product availability, immediate remote support, and significant cost savings by reducing field work.
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TeamViewer Tensor helps framas solve 99% of IT support tickets remotely. framas, a global supplier to the sports shoe industry,... faced challenges with supply chains, skills shortages, and IT security. With TeamViewer, technicians access production machines and employee devices from anywhere. This remote access avoids travel, reduces downtime, and keeps production running. The IT team uses TeamViewer Tensor with MS Intune to manage devices worldwide and deliver fast support.
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TeamViewer Tensor and Frontline help teamtechnik Group deliver fast remote support and aftersales service. The company uses TeamViewer for diagnosing... and fixing machine issues without on-site visits. Experts connect remotely to troubleshoot, saving time and costs. Augmented reality with Frontline Assist lets experts see what technicians see and guide repairs. This reduces machine downtime and improves customer satisfaction. TeamViewer also supports internal IT and system testing processes.
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TeamViewer Assist AR and Microsoft HoloLens help Berner Group maintain IT systems across 23 countries. The company faced high travel... costs and downtime when IT staff had to visit sites for support. With TeamViewer Assist AR, IT experts now provide remote help using mixed reality glasses. Employees on site get real-time instructions, reducing downtime and costs. Travel time for IT support dropped by up to 70%. Faster troubleshooting leads to higher customer satisfaction.
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TeamViewer Remote Support helps Kelch manage 10,000 measuring and setting tools worldwide. Kelch needed to prevent instrument failures and reduce... downtime. Traditional phone support and on-site visits were slow and costly. With TeamViewer, Kelch now uses remote access, troubleshooting, and alarm features. This modern system improves reliability and planning for their customers.
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TeamViewer DEX helps Carollo Engineers monitor and fix IT issues for a large, remote workforce. The platform gives real-time data,... so the IT team can spot problems early and act fast. TeamViewer DEX connects with SCCM and Power BI, making data easy to use and saving time on reports. Automations for vulnerable apps save countless hours. Carollo sees cost savings by not upgrading well-performing machines and freeing up user licenses.
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TeamViewer software helps Benzinger maintain legacy machines remotely. Benzinger makes high-precision turning and milling machines for industrial use. They needed... a way to support and service machines without sending technicians on-site. TeamViewer and IBH Link IoT let Benzinger access machines from anywhere. This remote access improves customer service and keeps machines running smoothly.
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TeamViewer helps Kelch support 10,000 measuring and setting tools worldwide. Kelch needed to prevent instrument failures and reduce costly, time-consuming... support visits. With TeamViewer, Kelch can monitor machine data remotely and use predictive maintenance to warn customers before problems happen. This led to more than 80 percent reduction in recovery time for support cases. Kelch now minimizes downtime and gives customers more reliability in planning.
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TeamViewer Frontline helped Navajo improve warehouse efficiency. Workers used smart eyeglasses for hands-free, voice-controlled operations. This made picking and maintenance... tasks faster. Training time for new staff went down. The solution also reduced downtime and the need for outside experts. Navajo saw better productivity and lower costs.
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TeamViewer helped NEC Networks & System Integration Corporation service autonomous robots in Japan. The support team used TeamViewer for remote... access and support. This reduced urgent call-outs and cut man-hours by about 80% in six months. Costs went down, support quality improved, and productivity increased. NEC Networks plans to expand TeamViewer use to manage more types of robots.
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TeamViewer Tensor helped Aveniq unify remote support after a merger. The company replaced multiple outdated tools with one secure, device-independent... platform. TeamViewer Tensor enabled centralized access control, encrypted data, and detailed reporting. Aveniq improved workflow, increased efficiency, and boosted employee satisfaction. IT experts now solve support issues faster and rarely need to visit on site.
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TeamViewer helped Howe Tech, a small IT service provider in Jackson, California, expand its services. Howe Tech used TeamViewer’s remote... monitoring and security tools to handle more support tickets, growing from 9 to 40 per week without hiring more staff. The solution improved security with proactive threat detection and automated fixes. Howe Tech now serves over 100 clients, including 30 businesses, marking an 80% year-over-year increase. TeamViewer reduced admin work and let Howe Tech focus on solving client problems.
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TeamViewer Tensor helped Intellian Systems manage 30,000 digital signage devices across South Korea. The company needed to reduce downtime and... improve remote support for real-time content delivery. With TeamViewer Tensor, over 90% of software maintenance is now handled remotely. This cut travel costs, lowered CO2 emissions, and improved service speed. Secure file transfers and collaboration features increased client trust and problem resolution efficiency.
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TeamViewer Remote with RMM and MDR helped Howe Tech boost service capacity by 344%, growing from 9 to 40 support tickets per week. The IT service... provider used TeamViewer to deliver remote support, asset management, and proactive security for clients in rural California. Howe Tech reduced admin overhead and improved threat detection, leading to an 80% year-over-year client growth. The platform enabled Howe Tech to serve over 100 clients, including 30 businesses, without adding staff.
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TeamViewer AI helped Yammm, a managed IT services provider, automate post-session documentation. This saved 5 to 10 minutes per client... interaction and boosted IT support efficiency by 25%. The AI-generated summaries improved audit readiness and built a knowledge base for all team members. Yammm now delivers consistent, high-quality support and saves 25 to 50 hours a month on manual documentation. The solution also revealed new ways to automate workflows and enhance security monitoring.
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TeamViewer AI helped Yammm, a managed services provider, automate post-session documentation. This saved 5 to 10 minutes per IT support... interaction. Yammm achieved a 25% increase in IT support efficiency. The AI summaries improved audit readiness and built a knowledge base for the whole team. Clients now get consistent, high-quality support from Yammm.
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TeamViewer integration with Microsoft Teams helped Transparent BPO support over 3,000 employees across multiple countries. The company faced challenges managing... IT for a distributed workforce. TeamViewer made remote troubleshooting fast and easy. IT staff now resolve 25-50 tickets per day each, with 500+ monthly active users using TeamViewer in Teams. Transparent BPO saved time, increased productivity, and reduced travel costs for onsite support.
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TeamViewer helped NEC Networks & System Integration Corporation service autonomous robots in Japan. The support team used TeamViewer to identify... and fix robot issues remotely. This cut man-hours by about 80% in six months. The number of urgent call-outs dropped, costs went down, and support quality improved. NEC Networks plans to use TeamViewer for more robot types and expand its use in the future.
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TeamViewer helps Koppermann Computersysteme GmbH deliver fast remote support to its 1,200 fashion industry customers. Koppermann uses TeamViewer for remote... support, collaboration, and training. The solution's ease of use and reliable performance increase customer satisfaction and efficiency. Staff can work closely with customers and develop solutions faster. Koppermann meets and exceeds service level agreements with TeamViewer.
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TeamViewer Remote helped Health Point Neurodiagnostics monitor EEG devices for patients at home. The company used TeamViewer to fix device... issues remotely, cutting costs and saving time. HPN doubled the number of patients served from 100 to over 200 per month. TeamViewer ensured HIPAA compliance and made audits easy. The solution improved service quality and let HPN support more patients without sending technicians onsite.
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TeamViewer Tensor helped Specsavers provide secure remote support to 2,300 stores worldwide. Specsavers needed a fast, reliable, and compliant remote... access platform for its global IT team. TeamViewer Tensor offered conditional access, strong security, and support for in-store devices and medical equipment. The solution improved staff efficiency, made compliance easier, and scaled across all ten markets. TeamViewer’s augmented reality features boosted first call resolution rates.
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TeamViewer helps MEDIFOX DAN deliver fast remote support to healthcare customers. MEDIFOX DAN uses TeamViewer to solve device issues for... outpatient care services. This ensures devices are always ready for use. Their customers can focus on patient care instead of IT problems. TeamViewer supports digital transformation in the healthcare sector.
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TeamViewer helps Demant support employees and customers worldwide. Demant needed a remote support tool that works at scale and meets... strict medical compliance. TeamViewer's remote support solution is now part of Demant’s IT infrastructure. It enables fast issue resolution and supports many business units. Demant values TeamViewer for its efficiency and simplicity.
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TeamViewer Tensor helped Pihlajalinna Oyj improve IT support in healthcare. The company needed strong security, reliability, and GDPR compliance for... remote support. TeamViewer Tensor gave them conditional access to control connections and protect patient data. This solution increased productivity for IT staff. Pihlajalinna Oyj now has better control and security for remote support in healthcare.
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TeamViewer helps Arche MC2 solve 90% of client software issues remotely. Arche MC2 develops custom apps for the medico-social sector.... They use TeamViewer for secure, fast remote support. Support response times dropped by 80% compared to on-site visits. Medico-social institutions in France now get quick IT help, letting staff focus on care.
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TeamViewer Tensor helped Pihlajalinna Oyj improve IT support in healthcare. The company needed secure, reliable, and GDPR-compliant remote access for... its staff. TeamViewer Tensor provided conditional access controls to protect sensitive patient data. The solution increased productivity for IT support staff. Staff could fix issues faster and keep healthcare operations running smoothly.
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TeamViewer Remote helps MEDIFOX DAN solve up to 550 IT tickets per day. MEDIFOX DAN integrates TeamViewer into its software... for seamless in-app support. Caregivers get instant help without extra installation. Support staff guide users directly on their devices. This boosts productivity and speeds up problem resolution. Customer satisfaction and training efficiency both improve.
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TeamViewer Tensor helped NHS NW London CCG manage IT for 350 general practices with a small service desk team. The NHS needed... secure, compliant remote access to keep electronic medical records available and protect sensitive data. TeamViewer Tensor enabled instant server access, central device management, and fast response to cybersecurity incidents. The solution saved up to 80% of time and improved security for the organization.
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TeamViewer helps MEDIFOX DAN provide fast in-app support for healthcare professionals. MEDIFOX DAN faces challenges from staff shortages and digital... change in care. They use TeamViewer to solve up to 550 IT tickets per day. This keeps care operations running smoothly across Germany. TeamViewer is integrated into MEDIFOX DAN's software, making support easy for non-technical users. This lets care staff focus on patient care, not IT problems.
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TeamViewer helps twinMac support dental CNC milling machines worldwide. twinMac needed a stable remote access tool to keep machines running... and help dentists avoid downtime. They chose TeamViewer for its reliable connections and easy integration. With TeamViewer, twinMac can solve about 80 support tickets each month. This keeps dental practices working smoothly and patients happy.
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TeamViewer helps Arche MC2 solve 90% of client software issues remotely. Arche MC2 uses TeamViewer for secure, fast technical support... in the healthcare sector. The company reduced support response times by 80% compared to on-site visits. Over 90% of interventions are now handled remotely, saving costs and time. TeamViewer meets strict healthcare data security standards, supporting more than 8,000 clients across France.
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TeamViewer helps twinMac support dental CNC machines worldwide. twinMac needed reliable remote access to keep machines running for dentists. TeamViewer... gave stable connections and let twinMac scale support globally. Now, twinMac resolves about 80 support tickets each month. Dentists see more uptime and better patient satisfaction.
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TeamViewer helps Regensight deliver remote access and support for its theranostic platform. Regensight needed secure, fast remote maintenance and software... updates for eye surgery devices worldwide. TeamViewer lets technicians connect to customer devices, solve problems quickly, and transfer data securely. The solution meets strict healthcare industry standards and boosts global aftersales support.
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TeamViewer Tensor helps EssilorLuxottica manage 11,000+ demo boxes in stores worldwide. The IT team in Milan can monitor, troubleshoot, and... update devices in real time. This reduces downtime and keeps retail operations running smoothly. Centralized management supports the rollout of Nuance Audio smart eyewear. The solution enables global expansion without adding IT complexity. EssilorLuxottica relies on TeamViewer for scalable, reliable remote support.
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TeamViewer helps MediTouch train clinicians and update rehabilitation technology remotely. MediTouch uses TeamViewer to reach clinicians anywhere, even during the... pandemic. The solution supports technical and business needs and keeps devices updated worldwide. TeamViewer is easy to install and meets data regulations like GDPR and HIPAA. MediTouch has relied on TeamViewer for over a decade for remote access and support.
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TeamViewer helps Demant support employees and customers worldwide. Demant needed a remote support tool that works at a global scale... and meets strict medical compliance. TeamViewer's remote support technology is now part of Demant’s IT infrastructure. The solution is efficient and simple, helping Demant keep high customer satisfaction. TeamViewer has been a trusted partner for over ten years.
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TeamViewer Remote Support helped Armenian Software handle more customer support requests as their business grew. They chose TeamViewer in 2010... for its strong reputation and because many customers already used it. The solution let their support team work faster and keep customers happy. Armenian Software says TeamViewer is one of their best investments in the last decade.
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TeamViewer Remote Support helped Armenian Software manage a growing customer base without losing service quality. The company chose TeamViewer in... 2010 for its strong reputation and easy customer access. TeamViewer enabled faster support, better communication, and higher satisfaction for both customers and employees. Armenian Software calls TeamViewer one of its best financial investments over the past decade.
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TeamViewer helps United Robotics Group deliver advanced aftersales support for service robotics. URG uses TeamViewer’s remote connectivity and augmented reality... tools to support clients in life sciences and other sectors. Clients can use smart glasses for 'You See What I See' support calls and authorize secure remote access for fast troubleshooting. This solution increases robot uptime, boosts customer satisfaction, and reduces travel costs. It also helps address skilled labor shortages and supports remote training.
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TeamViewer Tensor helps LobbyFox manage and support digital check-in kiosks for clients across North America. LobbyFox faced high costs and... time demands for on-site maintenance and remote troubleshooting. With TeamViewer Tensor, their technical team can fix issues remotely in just 20 minutes, saving up to $2,500 per incident. This solution removes maintenance burdens from customers and boosts satisfaction. LobbyFox now delivers fast, cost-effective support without hiring more technicians.
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TeamViewer Tensor helped Intellian Systems manage 30,000 devices across South Korea. The company used remote access, support, and management to... solve problems fast. Over 90% of software maintenance now happens remotely. This cut downtime, boosted service speed, and lowered travel costs and CO2 emissions. TeamViewer's collaborative tools improved support for digital signage and ad marketing.
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TeamViewer helped Ganske Enkelt support 10,000 users with a small team. Their customers work in finance, trading, and manufacturing, with... complex sales and unique CRM systems. TeamViewer enabled fast, remote support for a wide range of CRM issues. This improved efficiency and customer satisfaction for Ganske Enkelt's support operations.
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TeamViewer helps cleanLASER provide remote support for over 1500 installations worldwide. cleanLASER, a high-tech company, uses TeamViewer for remote access... to ensure their laser cleaning systems work reliably. Their customers are global and need fast help if there is a problem. TeamViewer lets cleanLASER support these systems quickly and securely. This improves uptime and customer satisfaction.
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TeamViewer Tensor helps Bühler support its global food production plants. Bühler uses digital support processes to keep food production running... for two billion people. The company relies on remote support to help its customers and plants. TeamViewer enables fast, secure help for Bühler's worldwide operations. This ensures food shelves stay stocked and production lines keep moving.
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TeamViewer helped BrauKon, a supplier of turnkey brewing systems, cut high travel costs for remote support. BrauKon used TeamViewer to... maintain production facilities abroad. The solution made maintenance easier and more organized. Even during the pandemic, BrauKon met customer contracts and supply agreements without interruption. TeamViewer enabled reliable remote IT support for the food and beverage industry.
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TeamViewer helped NSF address labor shortages and high turnover in the food industry. NSF used TeamViewer's augmented reality technology to... improve food safety and quality, even with new staff. The solution helped balance customer experience with cost savings. NSF combined its industry expertise with TeamViewer to drive efficiency and profitable growth.
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TeamViewer Frontline helped Krones AG improve maintenance and communication using augmented reality. Krones wanted faster, easier access to technical support... for customers and staff. They needed to reduce plant downtime and boost support efficiency. TeamViewer's AR solution made support more direct and effective. This led to better uptime and smoother operations in the food and beverage industry.
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TeamViewer helps NSF address labor shortages and high turnover in the food industry. NSF uses TeamViewer's augmented reality technology to... improve food safety and quality. The solution supports staff training and ensures consistent customer experience. NSF combines its industry expertise with TeamViewer to drive efficiency and profitable growth.
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TeamViewer Frontline helped Wendy’s improve food safety and supplier oversight. The COVID-19 pandemic made in-person supplier checks hard. Wendy’s used... TeamViewer Frontline for livestreaming, employee training, and corrective actions. The solution let them monitor suppliers and approve distribution centers remotely. Wendy’s improved product safety and quality with this technology.
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TeamViewer Tensor helps ChyronHego manage remote access for sports broadcasting. ChyronHego uses TeamViewer Tensor’s groups and role-based access controls for... complex client projects. The solution gives secure, flexible, and reliable access to remote infrastructure. ChyronHego supports live broadcasts for news, weather, and sports with over 250 employees worldwide. TeamViewer Tensor improves operational efficiency and security for ChyronHego’s global team.
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TeamViewer Tensor helps Tele2 cut IT service desk resolution times. Tele2 uses TeamViewer Tensor to centralize global operations and boost... productivity. The solution enables fast, reliable remote support for both consumers and businesses. Tele2 reports higher efficiency, better customer satisfaction, and improved troubleshooting across devices. TeamViewer Tensor is key to Tele2's competitive advantage in telecommunications.
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TeamViewer Tensor helped China Unicom Shanghai Branch solve remote access and data security challenges. Staff needed secure access to company... data from outside the office. TeamViewer Tensor provided encrypted, reliable remote connectivity. Employees could work remotely 24/7 and respond to customer issues faster. The solution improved work efficiency and service levels for both customers and staff.
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TeamViewer Tensor helped RTL Studios speed up post-production. The company needed a way to handle shorter production cycles and remote... work with large data files. TeamViewer gave editors secure remote access to editing computers from anywhere. This let editors and writers work together without being on site. RTL Studios saved up to 20% time in the post-production process.
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TeamViewer Tensor helps Tele2 improve IT service desk operations. Tele2 needed fast trouble management and easy troubleshooting for many devices.... TeamViewer Tensor centralized their global support and made service faster. The solution increased efficiency and productivity. Customer satisfaction improved. Tele2 credits TeamViewer for making this possible.
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TeamViewer helped Doro cut support resolution time by 40%. Doro needed to support seniors using their mobile phones and managed... about 12,000 support calls each month. TeamViewer enabled remote support and made technology more accessible for seniors. The solution improved customer support services and helped Doro handle high call volumes efficiently.
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TeamViewer Tensor helped Thompson Rivers University support nearly 28,000 students and 500 faculty across British Columbia. The university faced challenges... providing secure, real-time IT support to both on-campus and remote students. TeamViewer Tensor enabled a small IT team to deliver fast remote access and support, reducing reliance on slower channels like phone and email. This saved time and money, supported TRU’s hybrid work plans, and helped meet sustainability goals by reducing campus travel.
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TeamViewer Frontline helps Berufsförderungswerk (BFW) München digitalize training. The AR solution makes training more efficient and personalized. BFW München is... in the middle of a digital transformation. The tool supports both staff and participants in their training programs. The focus is on improving education with augmented reality technology.
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TeamViewer Tensor helped Thompson Rivers University support 28,000 students and 500 faculty across British Columbia. The IT team used remote... access and support to solve issues fast, saving time and money. TeamViewer enabled a small IT staff to help both on-campus and remote learners. The university reduced travel and supported its hybrid work model, helping meet sustainability goals. TeamViewer made it easy for non-IT staff to connect and work from home.
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TeamViewer Frontline helps Berufsförderungswerk (BFW) München digitalize training. The AR solution makes training more efficient and personalized. BFW München faces... challenges with digital transformation. TeamViewer's technology supports their vocational education programs. The solution improves training for both staff and participants.
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TeamViewer Frontline helps Berufsförderungswerk (BFW) München digitalize training. The AR solution makes training more efficient and personalized. BFW München is... in the middle of a digital transformation. TeamViewer supports their need for modern, effective training programs. The focus is on improving participant experience and efficiency.
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TeamViewer Tensor helped Hartree scale remote operations fast during COVID-19. Hartree grew from 50 to over 600 remote employees in... one week. The IT team used TeamViewer Tensor for secure, real-time remote support and computer deployment. The platform enabled global offices to minimize downtime and maximize productivity. Hartree's IT support now troubleshoots issues for employees anywhere, anytime.
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TeamViewer Tensor helped BKW, a Swiss energy and infrastructure group, centralize its corporate IT. BKW needed secure, scalable remote support... for thousands of workplaces and subsidiaries. TeamViewer Tensor provided granular access control, ISO 27001 certification, and easy integration. The rollout was smooth, and employees were satisfied. The solution supports BKW's growth and high security needs.
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TeamViewer Tensor helped BKW centralize and secure its corporate IT. BKW needed a scalable remote support solution for over 11,500... employees and 140 subsidiaries. Security was critical due to BKW's role in energy infrastructure. TeamViewer Tensor provided granular access control and met strict security standards. The rollout was smooth, and employees were satisfied. The solution supports BKW's future growth and IT needs.
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TeamViewer DEX helped North America’s largest environmental solutions provider manage software distribution and asset management across a vast network. The company faced... high costs and complexity with traditional deployment methods. DEX enabled peer-to-peer file sharing, streamlined patching, and zero-touch deployment. The company saw significant cost savings and avoided major security breaches after switching to TeamViewer DEX.
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TeamViewer helped Erste Bank improve remote financial consulting. The bank wanted to offer high-quality online advice and reach customers who... could not visit branches. Their old remote support tools were hard to use and needed downloads. TeamViewer provided easy, no-download remote support and co-browsing. Customers now get help through video, chat, or the banking app. The new system increased customer satisfaction and made support easier for staff.
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TeamViewer Tensor helped Cielo manage and support over 4,200 devices. Cielo needed secure, centralized remote access for Windows, MacOS, and... Android devices. TeamViewer Tensor offered SSO authentication, device compatibility, and strong security. The IT team used it to support all employees and keep productivity high. The system stopped unauthorized access and made device management easy.
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TeamViewer Engage helped BKS Bank improve digital customer service. Before, customers faced long wait times and limited support options. The... new solution added a chatbot and co-browsing to the website. This made support available 24/7 and easier to use. Employee productivity went up and customer wait times went down.
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TeamViewer Frontline helped Samsung SDS improve their warehouse picking process. The company used smart glasses with AR to guide workers.... This made picking faster and more accurate. Samsung SDS saw up to a 30% increase in picking speed. Workers could use both hands and made fewer mistakes. Onboarding new staff became easier with the simple, hands-free system.
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TeamViewer Frontline Pick helped Schenker Deutschland AG improve their logistics operations. The company needed a faster, more accurate way to... handle just-in-time and just-in-sequence orders for automotive clients. They replaced their old pick-by-voice system with a hands-free, AR-based picking solution using TeamViewer Frontline Pick and Zebra TC 20 devices. The new system syncs with SAP in real time and uses RFID wristbands for confirmation. This upgrade increased process reliability and reduced errors in sequencing.
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TeamViewer Tensor helped BKW centralize IT for over 11,500 employees across 140 subsidiaries. BKW needed secure, scalable remote support for... thousands of workplaces. TeamViewer Tensor provided ISO 27001 certification, conditional access, and easy integration. The rollout was smooth, boosting employee satisfaction and IT security. BKW's IT now supports company growth with reliable remote access and centralized management.
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TeamViewer helped Trimble improve support for its TMX 2050 display, a device used in precision agriculture. Trimble users faced challenges... with remote locations and needed faster technical support. With TeamViewer, users connect instantly to technicians and access their devices from anywhere on the farm. This solution reduced support time and increased efficiency for Trimble customers.
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TeamViewer helped Trimble improve precision agriculture with remote access and support. Trimble used TeamViewer to reduce the time needed for... technical support. The solution let users connect to devices from anywhere. This improved efficiency for Trimble's customers. TeamViewer enabled better support in remote locations.
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TeamViewer Host app lets Philips offer remote access for digital signage worldwide. Philips needed clients to change content and settings... on demand, from anywhere, at any time. By integrating TeamViewer, Philips enabled permanent, unattended remote access to every screen. This solution saves time, cuts travel costs, and boosts performance for clients managing displays globally.
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TeamViewer Host helps Philips provide remote access to digital signage worldwide. Philips needed a way for clients to change content... and settings on demand, from anywhere, at any time. They integrated TeamViewer Host into every screen, giving clients full remote control. This solution saves time, cuts travel costs, and boosts performance. Philips reports cost efficiency, high performance, and time savings for their clients.
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TeamViewer DEX helped a leading U. S. insurance company improve IT efficiency. The company faced limited endpoint visibility, device instability,...and unseen user frustration. TeamViewer DEX gave the IT team better insight into software crashes and device issues. This proactive digital employee experience platform reduced downtime and improved productivity. The insurance provider now manages endpoints more effectively and keeps users happier.
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TeamViewer DEX helped RLI Insurance boost endpoint visibility and employee productivity. The IT team used DEX Experience Analytics, Endpoint Troubleshooting,... and Patch Insights to spot and fix device issues fast. They cut troubleshooting time by 30 minutes per interaction. Patch validation became easier, freeing up IT resources. RLI now makes proactive, data-driven decisions for better digital employee experience.
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TeamViewer's integration with Microsoft Teams helped Transparent BPO manage remote access support for over 3,000 employees across three regions. The company handles... 25-50 IT tickets per staff member daily. More than 500 monthly users start TeamViewer sessions inside Microsoft Teams. This solution saved time and boosted productivity for Transparent BPO's IT team. The integration supports both on-site and remote employees.
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TeamViewer Tensor helped the Mercedes-AMG PETRONAS Formula 1 Team improve simulator operations. The team needed secure, real-time remote access for... engineers and drivers, even across time zones. TeamViewer enabled remote monitoring, fast data sharing, and easy user management. The solution increased efficiency, supported collaboration, and ensured data security for critical race preparations.
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TeamViewer Frontline Pick helped DB Schenker solve logistics challenges in their supply chain. The company used AR-based picking and sorting... to improve just-in-time and just-in-sequence deliveries. This solution supported lean processes and transparent production supply. DB Schenker managed automotive assembly line parts more efficiently with TeamViewer's technology.
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TeamViewer’s augmented reality solutions helped Liu Jo cut global travel, saving time, money, and CO2. The central brand team now... supports 70 stores remotely. The user-friendly interface made adoption fast, even for staff with no IT background. Store window setups became quicker and more efficient. Liu Jo delivers a unified brand experience worldwide.
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TeamViewer Frontline Assist helped Deyaar FM improve service effectiveness with AR-based remote assistance. Before, support between onsite tech teams and... experts was slow and hard using phone calls and meetings. With TeamViewer Frontline Assist on smart glasses, technicians now get real-time help from experts. Features like live pointer, screen sharing, whiteboard, and remote camera control make complex issues easier to solve. This solution speeds up problem resolution and boosts customer satisfaction.
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TeamViewer Tensor helped The Salvation Army Australia cut ticket resolution time by 20%. The organization used remote support to improve... IT service delivery. TeamViewer enabled faster help for staff and volunteers. The solution supported the public sector mission. The Salvation Army saw better efficiency and support outcomes.
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TeamViewer Frontline Assist helped Applemango Korea improve remote auditing for food imports and exports. The company used AR-based inspections to... replace frequent overseas factory visits. This saved 120 days of travel time and about 120,000 Euros in travel costs each year. Auditors now use smart glasses for hands-free work and better communication. Applemango saw a quick return on investment in just 12 months.
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TeamViewer Frontline helped Boehringer Ingelheim use augmented reality for digital support in production and packaging. The company needed to follow... strict Good-Manufacturing-Practice guidelines and wanted to improve process efficiency. TeamViewer Frontline made onboarding faster and gave technical staff easy remote help. The solution allowed full digitalization of setup steps and simple workflow changes. Boehringer Ingelheim now gets quick technical support and easier adaptation of processes.
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TeamViewer Remote helps agrantis digitalize the agricultural value chain. agrantis uses TeamViewer for remote access, support, and management of customer... devices. The international team installs, maintains, and troubleshoots software for agricultural traders and farmers, even in remote areas. TeamViewer’s unattended access lets agrantis set up and fix systems without customer involvement. This reduces business interruptions and supports real-time decision making for customers.
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TeamViewer Tensor helped Andros unify remote IT support for 5,500 employee devices in ten countries. Andros faced challenges with multiple... IT support tools and costly on-site visits. With TeamViewer Tensor, the IT team now resolves incidents faster and manages devices remotely, regardless of location or device type. The platform's single sign-on and end-to-end encryption improved security. Andros benefits from a more efficient, secure, and centralized IT support system.
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TeamViewer Frontline helped Handwerkskammer Unterfranken bring augmented reality and spatial computing to their training programs. Trainers used the platform to... create digital, virtual learning scenarios. Motivation to learn increased, with 90% of learners finding the application progressive and enjoyable. The solution allowed self-paced learning and reduced teacher workload. The training center plans to expand AR use to all its educational institutions.
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TeamViewer Frontline Pick helped Brack. Alltron, a Swiss logistics company, move from paper-based picking to digital pick-by-vision. Workers now use...smart glasses for hands-free order picking. This change increased picking efficiency by 30%. Errors dropped because items are scanned and confirmed in real time. The system connects to the warehouse management software, so inventory is always up to date. Brack.Alltron plans to expand this solution to more processes.
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TeamViewer Tensor gives the Mercedes-AMG PETRONAS F1 Team fast and reliable remote access to live data during races. The team faced... challenges with unreliable software and tight time limits during practice and qualifying. TeamViewer Tensor enabled engineers to deliver instant, accurate data to drivers without delays. The platform improved communication and decision-making, helping the team maximize performance on race day.
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TeamViewer helped Henkel streamline IT support for 60,000 devices worldwide. Henkel's digital workplace team needed a single solution for all... employee devices, including laptops, mobile phones, and Macs. TeamViewer replaced multiple remote support tools, making workflows simpler and more secure. The IT helpdesk now supports all devices with one platform. Integration with Henkel's IT landscape improved efficiency. Granular access management increased security for Henkel's global workforce.
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TeamViewer Remote, with asset management and device monitoring, helped Lucky Bike manage rapid growth. The IT team needed to support... 1,400 devices across over 40 stores in Germany. TeamViewer enabled secure remote access, fast patch management, and efficient device monitoring. Software roll-outs now take hours instead of weeks. Automated workflows and alerts save time and improve IT efficiency.
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