Real-World Case Studies and Customer Success Stories with TeamViewer Remote

TeamViewer helps OSG cut machine maintenance costs. OSG uses TeamViewer for remote access and support at its German production site.... Experts can now fix errors and update software without traveling. Maintenance and repair work is two hours faster on average. Routine maintenance now takes just 30 minutes. OSG improved machine uptime and productivity with TeamViewer.
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TeamViewer helped BOBST solve 80% of electrical issues with remote assistance. BOBST used TeamViewer’s augmented reality features to connect support... specialists, field technicians, and customers worldwide. This reduced machine downtime and cut travel costs for technicians. Instant voice transcription and AR-based annotation improved communication. The solution increased customer satisfaction and made BOBST’s global support more efficient.
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TeamViewer Frontline helped Navajo improve warehouse efficiency. Workers used smart eyeglasses for hands-free, voice-controlled operations. This made picking and maintenance... tasks faster. Training time for new staff went down. The solution also reduced downtime and costs for technical support. Navajo saw better morale and productivity in their warehouse.
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TeamViewer helped OSG, a leading manufacturer of cutting tools, reduce machine maintenance costs. OSG faced challenges with global machine maintenance... and costly on-site visits. With TeamViewer, experts can now access machines remotely for fast error analysis and repairs. Maintenance and repair work is now two hours faster on average. Routine maintenance, done three times a week, now takes just 30 minutes. OSG improved machine uptime and productivity with TeamViewer.
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TeamViewer Tensor helps framas solve 99% of IT support tickets remotely. framas, a global supplier to the sports shoe industry,... faced challenges with supply chains, skills shortages, and IT security. The company needed secure, efficient remote access to production machines and employee devices. TeamViewer Tensor enabled technicians to access machine terminals and support IT devices worldwide. This reduced travel, cut downtime, and improved customer satisfaction.
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TeamViewer IoT helped Würth automate its shelving system for assembly and fastening materials. Würth faced challenges with manual ordering and... needed to travel to customer sites for technical issues. With TeamViewer IoT and Dell IOT Edge Gateway 3001, Würth now manages shelves remotely and configures systems online. Technicians solve problems quickly with remote access. Würth achieved 100% product availability, immediate remote support, and significant cost savings by reducing field work.
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TeamViewer helps S-Klima solve support problems faster. S-Klima had trouble with phone support for complex issues and spent too much... time on calls. They also could not see the whole plant, making it hard to fix problems. With TeamViewer, S-Klima can access device PCs directly and see the system on site. This makes it easier to find and fix faults. The AR feature works with a smartphone camera, so more customers use the app.
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TeamViewer DEX helps Carollo Engineers monitor and fix IT issues for a large, remote workforce. The platform gives real-time data,... so the IT team can spot problems early and act fast. TeamViewer DEX connects with SCCM and Power BI, making data easy to use and saving time on reports. Automations for vulnerable apps save countless hours. Carollo sees cost savings by not upgrading well-performing machines and freeing up user licenses.
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TeamViewer Frontline Assist helped TecnoGen improve remote assistance for their generator customers. TecnoGen used AR-based support and smart glasses to... guide technicians in real time, even in remote areas. This reduced machine downtime and improved customer satisfaction. The solution also cut travel costs and helped TecnoGen lower their environmental impact. TecnoGen created the QRA kit to deliver fast, expert help using TeamViewer technology.
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TeamViewer Frontline Assist helps TecnoGen give remote support using AR. TecnoGen uses the QRA kit to help customer technicians in... hard-to-reach places. The solution speeds up service response and cuts machine downtime. It improves after-sales service and reduces travel costs. TecnoGen can now support customers worldwide with less language confusion and better visual help.
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TeamViewer Assist AR helped SaarGummi Neo GmbH speed up and improve how they bring new ideas to their plants. Before, experts had... to travel to each site, which took time and cost a lot. With TeamViewer Assist AR, they now use remote support with augmented reality. This makes sharing information faster and cheaper. The company can now keep up with new market needs and stay innovative.
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TeamViewer Frontline helped Navajo improve warehouse efficiency. Workers used smart eyeglasses for hands-free, voice-controlled operations. This made picking and maintenance... tasks faster. Training time for new staff went down. The solution also reduced downtime and the need for outside experts. Navajo saw better productivity and lower costs.
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TeamViewer Frontline helped EnviroFALK improve remote support for their water treatment systems. EnviroFALK faced challenges with costly travel and production... downtime when experts had to visit client sites. With TeamViewer Frontline, technicians now get faster on-site support and hands-free troubleshooting. The solution reduced mistakes, improved knowledge transfer, and made service call documentation seamless. EnviroFALK also saved on business travel and cut CO2 emissions while meeting IT security standards.
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TeamViewer Assist AR and Microsoft HoloLens help Berner Group maintain IT systems across 23 countries. The company faced high travel... costs and downtime when IT staff had to visit sites for support. With TeamViewer Assist AR, IT experts now provide remote help using mixed reality glasses. Employees on site get real-time instructions, reducing downtime and costs. Travel time for IT support dropped by up to 70%. Faster troubleshooting leads to higher customer satisfaction.
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TeamViewer DEX helps Carollo Engineers monitor and fix IT issues for their remote workforce. The platform gives real-time data, so... the IT team can spot problems early and act fast. TeamViewer DEX connects with SCCM and Power BI, making it easy to see and use data from many sources. Automations save the team many hours by fixing software issues quickly. Carollo saves money by removing unsupported products and freeing up licenses.
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TeamViewer helps Kelch support 10,000 measuring and setting tools worldwide. Kelch needed to prevent instrument failures and reduce costly, time-consuming... support visits. With TeamViewer, Kelch can monitor machine data remotely and use predictive maintenance to warn customers before problems happen. This led to more than 80 percent reduction in recovery time for support cases. Kelch now minimizes downtime and gives customers more reliability in planning.
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TeamViewer Tensor and Frontline help teamtechnik Group deliver fast remote support and aftersales service. The company uses TeamViewer for diagnosing... and fixing machine issues without on-site visits. Experts connect remotely to troubleshoot, saving time and costs. Augmented reality with Frontline Assist lets experts see what technicians see and guide repairs. This reduces machine downtime and improves customer satisfaction. TeamViewer also supports internal IT and system testing processes.
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TeamViewer helped Mitsubishi Electric B. V. Polish Branch improve remote support for manufacturing customers. The team faced challenges with complex...technical issues and travel restrictions during COVID-19. TeamViewer's augmented reality features made support more efficient and accurate. The solution allowed the company to digitize and automate support processes. The engineering team can now maintain production lines better and respond to problems faster.
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TeamViewer Tensor helps framas solve 99% of IT support tickets remotely. framas, a global supplier to the sports shoe industry,... faced challenges with supply chains, skills shortages, and IT security. With TeamViewer, technicians access production machines and employee devices from anywhere. This remote access avoids travel, reduces downtime, and keeps production running. The IT team uses TeamViewer Tensor with MS Intune to manage devices worldwide and deliver fast support.
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TeamViewer Tensor helps Integris Neuro monitor EEG data in real time. Their 135 EEG technologists use Tensor for instant access... to patient data in critical care. The platform supports secure, HIPAA-compliant remote connections across hospitals and clinics. Integris can now hire top EEG technologists nationwide. Tensor’s compatibility with many EEG devices and strong security features improve workflow and protect patient data.
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TeamViewer Tensor helped NHS NW London CCG manage IT for 350 general practices with a small service desk team. The NHS needed... secure, compliant remote access to keep electronic medical records available and protect sensitive data. TeamViewer Tensor enabled instant server access, central device management, and fast response to cybersecurity incidents. The solution saved up to 80% of time and improved security for the organization.
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TeamViewer Frontline Assist helped Uniting, an Australian aged care provider, address a shortage of skilled healthcare workers. Uniting used smart... glasses and remote AR assistance to deliver faster clinical care, especially in rural areas. The solution enabled instant clinical assessments and reduced hospital admissions by 62%. Response times for health issues dropped by 75%. Uniting saved money and improved care efficiency for elderly residents.
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TeamViewer Tensor helped Specsavers provide secure remote support to 2,300 stores worldwide. Specsavers needed a fast, reliable, and compliant remote... access platform for its global IT team. TeamViewer Tensor offered conditional access, strong security, and support for in-store devices and medical equipment. The solution improved staff efficiency, made compliance easier, and scaled across all ten markets. TeamViewer’s augmented reality features boosted first call resolution rates.
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TeamViewer Frontline Assist helped Uniting, an Australian aged care provider, solve workforce shortages and deliver faster clinical care. Staff used smart... glasses and remote assistance to conduct instant clinical assessments. Hospital admissions dropped by 62%. Response times improved by 75%. The solution saved money and improved care for elderly people, especially in rural areas.
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TeamViewer Tensor helped Rems-Murr-Kliniken move toward a paperless hospital. The clinics needed to meet strict legal and technical rules and... solve talent shortages. Their IT team uses TeamViewer for secure, remote support of 2,000 devices. TeamViewer is easy to use and reliable, with over 3,000 sessions each year. The solution keeps patient and employee data safe and supports digital transformation in healthcare.
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TeamViewer Remote helped Health Point Neurodiagnostics monitor EEG devices for patients at home. The company used TeamViewer to fix device... issues remotely, cutting costs and saving time. HPN doubled the number of patients served from 100 to over 200 per month. TeamViewer ensured HIPAA compliance and made audits easy. The solution improved service quality and let HPN support more patients without sending technicians onsite.
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TeamViewer Remote helped Health Point Neurodiagnostics monitor EEG devices for patients at home. The company faced problems with device connectivity,... battery failures, and data loss. TeamViewer let technicians fix issues remotely, without sending staff on-site. This doubled the number of patients served from 100 to over 200 per month. TeamViewer also ensured HIPAA compliance and audit readiness.
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TeamViewer Tensor helped Pihlajalinna Oyj improve IT support in healthcare. The company needed secure, reliable, and GDPR-compliant remote access for... its staff. TeamViewer Tensor provided conditional access controls to protect sensitive patient data. The solution increased productivity for IT support staff. Staff could fix issues faster and keep healthcare operations running smoothly.
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TeamViewer helps Demant support employees and customers worldwide. Demant needed a remote support tool that works at scale and meets... strict medical compliance. TeamViewer's remote support solution is now part of Demant’s IT infrastructure. It enables fast issue resolution and supports many business units. Demant values TeamViewer for its efficiency and simplicity.
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TeamViewer Tensor helped Intellian Systems manage 30,000 digital signage devices across South Korea. The company needed to reduce downtime and... improve remote support for real-time content delivery. With TeamViewer Tensor, over 90% of software maintenance is now handled remotely. This cut travel costs, lowered CO2 emissions, and improved service speed. Secure file transfers and collaboration features increased client trust and problem resolution efficiency.
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TeamViewer helped NEC Networks & System Integration Corporation service autonomous robots in Japan. The support team used TeamViewer for remote... access and support. This reduced urgent call-outs and cut man-hours by about 80% in six months. Costs went down, support quality improved, and productivity increased. NEC Networks plans to expand TeamViewer use to manage more types of robots.
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TeamViewer Tensor helped CANCOM support employees and customers from anywhere. CANCOM faced issues with multiple licenses, lack of cost transparency,... and no Single-Sign-On. They also could not document support sessions, which was needed for ISO 27001 certification. TeamViewer Tensor provided a single, transparent platform for remote support. CANCOM now has better control and oversight of their IT services.
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TeamViewer helped Wensauer Com-Systeme deliver fast and easy IT support. Before TeamViewer, the company relied on time-consuming on-site visits and... a cumbersome VPN solution. With TeamViewer, support staff can access customer systems remotely in just a few clicks. This improved flexibility for employees and increased customer satisfaction. The solution enabled Wensauer Com-Systeme to expand its customer base beyond the local region.
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TeamViewer Frontline helped Intelli-Systems give better remote support. The company used smart glasses to connect on-site workers with remote experts.... This made response times drop from days to hours. Intelli-Systems saved time and money for both their team and their customers. The solution let them serve more places and win new business.
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TeamViewer Tensor helped Intellian Systems manage 30,000 digital signage devices across South Korea. The company needed to reduce downtime and... improve remote support for real-time content delivery. With TeamViewer Tensor, over 90% of software maintenance is now handled remotely. This cut travel costs, reduced CO2 emissions, and improved service speed. Secure file transfers and collaboration features increased client trust and problem resolution efficiency.
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TeamViewer Remote helps Hamburger Software GmbH & Co KG deliver fast, secure remote support for its ERP software customers. The 30-person support... team uses TeamViewer to solve customer issues quickly and keep business processes running. TeamViewer is also used for 1:1 software training and online demos, saving travel time. The solution integrates with HS's software and ticketing system. TeamViewer's IT security certifications meet HS's requirements.
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TeamViewer helps Koppermann Computersysteme GmbH deliver fast remote support to its 1,200 fashion industry customers. Koppermann uses TeamViewer for remote... support, collaboration, and training. The solution's ease of use and reliable performance increase customer satisfaction and efficiency. Staff can work closely with customers and develop solutions faster. Koppermann meets and exceeds service level agreements with TeamViewer.
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TeamViewer helped C&P Capeletti & Perl improve IT support for tax consultants, auditors, and law firms. Before TeamViewer, the team... used different tools and faced delays and inconsistent support. TeamViewer's remote access software gave them a single, easy-to-use platform. Now, 30 technicians can support PCs and mobile devices, with 20 remote sessions at once. This change made support faster and more reliable for hundreds of customers.
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TeamViewer helped NEC Networks & System Integration Corporation service autonomous robots in Japan. The support team used TeamViewer to identify... and fix robot issues remotely. This cut man-hours by about 80% in six months. The number of urgent call-outs dropped, costs went down, and support quality improved. NEC Networks plans to use TeamViewer for more robot types and expand its use in the future.
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TeamViewer helps Demant support employees and customers worldwide. Demant needed a remote support tool that works at a global scale... and meets strict medical compliance. TeamViewer's remote support technology is now part of Demant’s IT infrastructure. The solution is efficient and simple, helping Demant keep high customer satisfaction. TeamViewer has been a trusted partner for over ten years.
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TeamViewer helps twinMac support their CNC milling machines for dental clinics worldwide. twinMac needed a stable remote access tool to... keep machines running and reduce downtime. They chose TeamViewer for its reliability and easy integration into their machines. With TeamViewer, twinMac can resolve about 80 support tickets per month. This keeps dental practices working smoothly and patients happy.
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TeamViewer helps MediTouch train clinicians and update rehabilitation technology remotely. MediTouch uses TeamViewer to reach clinicians anywhere, even during the... pandemic. The solution supports software updates across global markets and meets data regulations like GDPR and HIPAA. MediTouch values TeamViewer for its easy setup and reliable service. Remote access improves efficiency and supports ongoing clinical training.
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TeamViewer helps twinMac support dental CNC milling machines worldwide. twinMac needed a stable remote access tool to keep machines running... and help dentists avoid downtime. They chose TeamViewer for its reliable connections and easy integration. With TeamViewer, twinMac can solve about 80 support tickets each month. This keeps dental practices working smoothly and patients happy.
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TeamViewer helps MEDIFOX DAN provide fast in-app support for healthcare professionals. MEDIFOX DAN faces challenges from staff shortages and digital... change in care. They use TeamViewer to solve up to 550 IT tickets per day. This keeps care operations running smoothly across Germany. TeamViewer is integrated into MEDIFOX DAN's software, making support easy for non-technical users. This lets care staff focus on patient care, not IT problems.
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TeamViewer helps Arche MC2 solve 90% of client software issues remotely. Arche MC2 uses TeamViewer for secure, fast technical support... in the healthcare sector. The company reduced support response times by 80% compared to on-site visits. Over 90% of interventions are now handled remotely, saving costs and time. TeamViewer meets strict healthcare data security standards, supporting more than 8,000 clients across France.
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TeamViewer helps MediTouch train clinicians and update rehabilitation technology remotely. MediTouch uses TeamViewer to reach clinicians anywhere, even during the... pandemic. The solution supports technical and business needs and keeps devices updated worldwide. TeamViewer is easy to install and meets data regulations like GDPR and HIPAA. MediTouch has relied on TeamViewer for over a decade for remote access and support.
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TeamViewer Assist AR helps Dürr Dental give fast, visual remote support for complex dental equipment. Dürr Dental’s technical team can... see what users see and guide them in real time. This reduces the need for on-site visits and speeds up problem resolution. The company uses fewer resources and responds faster to support requests. Customers get more accurate and personal help, improving their experience.
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TeamViewer’s remote connectivity solution helps Fustech deliver telemedicine services to hospitals. Fustech needed stable, high-quality remote connections for medical procedures.... TeamViewer provided smooth, secure, and adaptive support for 5G networks. Doctors now perform remote focused ultrasound surgery efficiently. Fustech chose TeamViewer for its bandwidth efficiency and stability after testing several providers.
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TeamViewer DEX Platform helped Nationwide improve endpoint management and employee experience. Nationwide used TeamViewer DEX to get real-time data on... 30,000 endpoints in 30 seconds. The platform enabled faster IT support, reduced hardware costs, and better security. Nationwide now supports a hybrid workforce with reliable data and proactive IT support. The solution made IT services more efficient and scalable.
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TeamViewer helped Erste Bank improve remote financial consulting. The bank wanted to offer high-quality online advice and reach customers who... could not visit branches. Their old remote support tools were hard to use and needed downloads. TeamViewer provided easy, no-download remote support and co-browsing. Customers now get help through video, chat, or the banking app. The new system increased customer satisfaction and made support easier for staff.
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TeamViewer Engage helped BKS Bank improve digital customer service. Before, customers faced long wait times and limited support options. The... new solution added a chatbot and co-browsing to the website. This made support available 24/7 and easier to use. Employee productivity went up and customer wait times went down.
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TeamViewer Engage helped BKS Bank improve digital customer service. Before, customers faced long waits and limited support options. The new... solution added a chatbot and co-browsing to the website. This made support faster and easier for customers. Employee productivity went up and waiting times went down. Support is now available 24/7 all year.
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TeamViewer Tensor helped Cielo manage and support over 4,200 devices. Cielo needed secure, centralized remote access for Windows, MacOS, and... Android devices. TeamViewer Tensor offered SSO authentication, device compatibility, and strong security. The IT team used it to support all employees and keep productivity high. The system stopped unauthorized access and made device management easy.
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TeamViewer Frontline helped Vandemoortele digitalize and optimize warehouse operations. The company used pick-by-vision with smart glasses in five distribution centers.... This solution enabled hands-free, cloud-based picking and seamless SAP integration. Vandemoortele now picks 200,000 boxes per month with near-zero errors. Onboarding time dropped from 10 days to half a shift, and customer complaints fell by up to 70%.
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TeamViewer Frontline and remote support help Coca-Cola HBC cut production line downtime by up to 50 percent. The company uses... AR-based solutions for digital training and plant maintenance. Frontline Inspect speeds up employee training by 30 percent. Production changeover is 20 percent faster with digital instructions. Quality assurance improves with seamless documentation and automatic reports. Smart glasses give workers more flexibility and free hands during tasks.
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TeamViewer Frontline helped Wendy’s improve food safety and supplier oversight. The COVID-19 pandemic made in-person supplier checks hard. Wendy’s used... TeamViewer Frontline for livestreaming, employee training, and corrective actions. The solution let them monitor suppliers and approve distribution centers remotely. Wendy’s improved product safety and quality with this technology.
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TeamViewer Frontline helped Wendy’s improve food safety and supplier oversight. The COVID-19 pandemic made in-person supplier checks hard. Wendy’s used... TeamViewer’s AR solution for livestreaming, training, and compliance checks. The solution let them monitor suppliers and approve distribution centers remotely. Wendy’s saw better safety and quality for their products.
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TeamViewer Tensor helps Tele2 improve IT service desk operations. Tele2 needed fast trouble management and easy troubleshooting for many devices.... TeamViewer Tensor centralized their global support and saved time. The solution increased efficiency and productivity. Tele2 now delivers quick, reliable remote support and better customer satisfaction.
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TeamViewer Tensor helped China Unicom Shanghai Branch solve remote access and data security challenges. Staff needed secure access to company... data from outside the office. TeamViewer Tensor provided encrypted, reliable remote connectivity. Employees could work remotely 24/7 and respond to customer issues faster. The solution improved work efficiency and service levels for both customers and staff.
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TeamViewer Tensor helped RTL Studios speed up post-production. The company needed a way to handle shorter production cycles and remote... work with large data files. TeamViewer gave editors secure remote access to editing computers from anywhere. This let editors and writers work together without being on site. RTL Studios saved up to 20% time in the post-production process.
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TeamViewer Tensor helps Tele2 improve IT service desk operations. Tele2 needed fast trouble management and easy troubleshooting for many devices.... TeamViewer Tensor centralized their global support and made service faster. The solution increased efficiency and productivity. Customer satisfaction improved. Tele2 credits TeamViewer for making this possible.
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TeamViewer Tensor helped Ernsting’s family support 12,000 employees and 1,920 stores. The company needed fast IT help for staff using... iPads and PCs. TeamViewer Tensor let support staff connect to devices and fix problems quickly. Single sign-on made user management easier. The solution improved customer service and made IT support more efficient.
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TeamViewer DEX helped a global sports brand improve digital employee experience. The company used TeamViewer DEX for estate and smart... asset management, self-service remediation, and automated service desk operations. The platform enabled real-time user experience analytics and AI-powered support. Employees fixed common Microsoft 365 issues faster, reducing delays and boosting productivity. Automated tools and chatbots lowered IT workload and improved employee satisfaction.
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TeamViewer Frontline Assist helped Liu Jo, a premium fashion brand, use augmented reality for remote support in over 70 global stores. The solution reduced... travel costs, saved time, and cut CO2 emissions. Store staff adopted the technology quickly due to its user-friendly interface. Real-time AR support made store window setups faster and ensured brand policy compliance. Liu Jo improved in-store Wi-Fi to support the new system and enhanced global brand consistency.
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TeamViewer Frontline Assist helped Liu Jo improve support for over 70 global stores. The company used AR-based remote assistance to... cut travel costs and reduce CO2 emissions. Store staff and brand experts worked together in real time using smart glasses and shared video. The solution made store window setups faster and ensured brand compliance. Liu Jo adopted the technology quickly because of its user-friendly interface.
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TeamViewer Remote Support helped Armenian Software handle more customer support requests as their business grew. They chose TeamViewer in 2010... for its strong reputation and because many customers already used it. The solution let their support team work faster and keep customers happy. Armenian Software says TeamViewer is one of their best investments in the last decade.
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TeamViewer Tensor helps LobbyFox manage and support digital check-in kiosks for clients across North America. LobbyFox faced high costs and... time demands for on-site maintenance and remote troubleshooting. With TeamViewer Tensor, their technical team can fix issues remotely in just 20 minutes, saving up to $2,500 per incident. This solution removes maintenance burdens from customers and boosts satisfaction. LobbyFox now delivers fast, cost-effective support without hiring more technicians.
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TeamViewer helps United Robotics Group deliver advanced aftersales support for service robotics. URG uses TeamViewer’s remote connectivity and augmented reality... tools to support clients in life sciences and other sectors. Clients can use smart glasses for 'You See What I See' support calls and authorize secure remote access for fast troubleshooting. This solution increases robot uptime, boosts customer satisfaction, and reduces travel costs. It also helps address skilled labor shortages and supports remote training.
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TeamViewer Tensor helped BKW, a Swiss energy and infrastructure group, centralize its corporate IT. BKW needed secure, scalable remote support... for thousands of workplaces and subsidiaries. TeamViewer Tensor provided granular access control, ISO 27001 certification, and easy integration. The rollout was smooth, and employees were satisfied. The solution supports BKW's growth and high security needs.
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TeamViewer Tensor helped Hartree move to remote work during COVID-19. Hartree grew from 50 to over 600 remote employees in... one week. The IT team used TeamViewer Tensor for secure, scalable remote support and access. Employees could work from anywhere and get real-time IT help. TeamViewer Tensor let Hartree deploy computers quickly and keep business running smoothly.
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TeamViewer Tensor helped Sharp support its global workforce during the COVID-19 lockdown. Sharp faced problems with its old VPN-based service... desk, which could not provide remote access when the VPN failed. TeamViewer Tensor offered conditional access and easy management of support rights. Sharp rolled out TeamViewer Tensor in just 8 weeks. Now, 99% of service desk requests are resolved quickly and remotely, even if the VPN is down. All remote connections are centrally managed for better security.
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TeamViewer Host helps Philips provide remote access to digital signage worldwide. Philips needed a way for clients to change content... and settings on demand, from anywhere, at any time. They integrated TeamViewer Host into every screen, giving clients full remote control. This solution saves time, cuts travel costs, and boosts performance. Philips reports cost efficiency, high performance, and time savings for their clients.
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TeamViewer Tensor helped Edith Cowan University improve remote IT support for staff and students. The university needed secure, real-time support... for devices across four campuses and remote locations. TeamViewer Tensor enabled fast, secure access with multi-factor authentication and integration with modern platforms. ECU increased efficiency, productivity, and user satisfaction. The IT team can now support over 6,000 devices and 31,000 students from anywhere.
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TeamViewer Tensor helped Thompson Rivers University support nearly 28,000 students and 500 faculty across British Columbia. The university faced challenges... providing secure, real-time IT support to both on-campus and remote students. TeamViewer Tensor enabled a small IT team to deliver fast remote access and support, reducing reliance on slower channels like phone and email. This saved time and money, supported TRU’s hybrid work plans, and helped meet sustainability goals by reducing campus travel.
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TeamViewer Frontline helped Applemango Korea improve remote auditing for food imports and exports. The company used AR-based smart glasses to... inspect over 60 overseas plants each year. This saved 120 days of travel time and about 120,000 Euros in travel costs. Auditors could work hands-free and communicate better, even in noisy factories. Applemango saw a return on investment in just 12 months.
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TeamViewer Frontline Assist helped Applemango Korea improve remote auditing for food imports and exports. The company used AR-based inspections to... replace frequent overseas factory visits. This saved 120 days of travel time and about 120,000 Euros in travel costs each year. Auditors now use smart glasses for hands-free work and better communication. Applemango saw a quick return on investment in just 12 months.
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TeamViewer Remote helps agrantis digitalize the agricultural value chain. The start-up uses TeamViewer for remote access, support, and management of... customer devices. The international team installs, maintains, and troubleshoots software for agricultural traders and farmers, even in remote areas. TeamViewer’s unattended access feature lets agrantis set up and fix systems without customer action. This reduces business interruptions and supports real-time data-driven decisions for the agricultural industry.
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TeamViewer remote access helped Harves Entertainment finish the Theatre of Dreams project. COVID-19 travel rules stopped a US partner from... working on-site. TeamViewer let staff control about 50 devices from afar. They installed software, managed data, and set up equipment remotely. The solution was stable and saved a lot of money. The CTO praised TeamViewer for its instant and efficient remote connectivity.
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TeamViewer Tensor helped the Mercedes-AMG PETRONAS Formula 1 Team improve simulator operations. The team needed secure, real-time remote access for... engineers and drivers, even across time zones. TeamViewer enabled remote monitoring, fast data sharing, and easy user management. The solution increased efficiency, supported collaboration, and ensured data security for critical race preparations.
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TeamViewer Frontline helped Samsung SDS improve their warehouse picking process. The company used smart glasses with AR to guide workers.... This made picking faster and more accurate. Samsung SDS saw up to a 30% increase in picking speed. Workers could use both hands and made fewer mistakes. Onboarding new staff became easier with the simple, hands-free system.
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TeamViewer Frontline helped Handwerkskammer Unterfranken use augmented reality in vocational training. Trainers wanted to match new technology trends and make... learning more digital. The solution let teachers use spatial computing in courses. 90% of learners found the tool progressive and enjoyed it. Students learned at their own pace and teachers saved time. The center plans to expand AR to all its training sites.
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TeamViewer Frontline Assist helped Deyaar FM improve service effectiveness with AR-based remote assistance. Before, support between onsite tech teams and... experts was slow and hard using phone calls and meetings. With TeamViewer Frontline Assist on smart glasses, technicians now get real-time help from experts. Features like live pointer, screen sharing, whiteboard, and remote camera control make complex issues easier to solve. This solution speeds up problem resolution and boosts customer satisfaction.
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TeamViewer DEX helped RLI Insurance improve endpoint visibility and employee productivity. The IT team used DEX Experience Analytics, Endpoint Troubleshooting,... and Patch Insights to spot and fix device issues fast. They reduced troubleshooting time by 30 minutes per interaction. Patch validation became easier, freeing up IT resources. RLI Insurance now makes proactive, data-driven decisions using actionable insights.
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TeamViewer Frontline helps Boehringer Ingelheim use augmented reality for digital support in production and packaging. The company needed to follow... strict Good-Manufacturing-Practice guidelines and improve process efficiency. TeamViewer Frontline made onboarding faster and easier. It also enabled full digitalization of set-up steps and quick technical support. Boehringer Ingelheim now adapts workflows simply and supports staff remotely with smart glasses.
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TeamViewer helps Manchester United with remote access and support. The club uses TeamViewer for IT support, maintaining MUTV, and setting... up venues in China. TeamViewer helps keep 24/7 broadcasting running and supports real-time content for fans. Manchester United saves time and money with TeamViewer. The club delivers better fan experiences and smooth streaming with strong IT support.
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TeamViewer Remote, with asset management and device monitoring, helped Lucky Bike manage rapid growth. The IT team needed to support... 1,400 devices across over 40 stores in Germany. TeamViewer enabled secure remote access, fast patch management, and efficient device monitoring. Software roll-outs now take hours instead of weeks. Automated workflows and alerts save time and improve IT efficiency.
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TeamViewer Frontline Pick helped Brack. Alltron, a Swiss logistics company, move from paper-based picking to digital pick-by-vision. Workers now use...smart glasses for hands-free order picking. This change increased picking efficiency by 30%. Errors dropped because items are scanned and confirmed in real time. The system connects to the warehouse management software, so inventory is always up to date. Brack.Alltron plans to expand this solution to more processes.
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TeamViewer helped Steps for Children manage IT for schools and nurseries in Namibia and Zimbabwe. The foundation struggled with slow,... outdated IT and paper-based bookkeeping. Staff needed fast, remote access to information and support for mobile devices. After switching to TeamViewer for remote device management and support, the team in Germany could update and fix devices from afar. This let staff focus on helping children and youths, not IT problems.
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TeamViewer helped Henkel streamline IT support for 60,000 devices worldwide. Henkel's digital workplace team needed a single solution for remote... access and support across many device types. TeamViewer replaced multiple tools, making workflows smoother and support more secure. The IT helpdesk now uses TeamViewer to support all employees globally. Henkel improved device management and enabled faster, more efficient IT support.
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TeamViewer helps Unospay support over 3,000 kiosks and POS devices in Korea. Unospay uses TeamViewer for remote support, reducing on-site... technician visits to just 4% of cases. The solution saves 51,800 business trip hours and over 1 million Euro in travel costs each year. Unospay reports a 0% remote connection failure rate after service. TeamViewer improves customer satisfaction and boosts productivity for Unospay's clients.
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TeamViewer Frontline helped Coca-Cola HBC improve warehouse picking. The company switched from paper lists and RF scanners to smart glasses... with AR vision picking. This change made picking more accurate and reduced errors. Orders are now shown step-by-step in the pickers’ view, and confirmation is done by scanning QR codes and using voice commands. The solution integrated with Coca-Cola’s SAP system and scaled to 29 warehouses. Over 1,000 pickers now use the system, making vision picking the new standard for Coca-Cola HBC.
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TeamViewer Tensor helped Cimbali Group cut technician travel costs and boost efficiency. Cimbali Group faced long machine downtimes and high... travel costs due to a global customer base. They chose TeamViewer for secure, remote troubleshooting of their coffee machines. Now, technicians can access machines remotely and fix issues faster. This reduces downtime and helps customers avoid lost business. Cimbali Group is also testing TeamViewer’s AR solution for even better support.
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TeamViewer helped BOBST solve 80% of electrical issues with remote assistance. BOBST used TeamViewer’s augmented reality-based solution to connect support... specialists, field technicians, and customers worldwide. This reduced machine downtime and cut travel costs for technicians. Features like instant voice transcription and AR-based annotation improved communication. The solution increased customer satisfaction, sustainability, and efficiency for BOBST’s global network.
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TeamViewer Tensor helped Andros unify remote IT support for 5,500 employee devices in ten countries. Andros faced challenges with multiple... IT support tools and costly on-site visits. With TeamViewer Tensor, the IT team now resolves incidents faster and manages devices remotely, regardless of location or device type. The platform's single sign-on and end-to-end encryption improved security. Andros benefits from a more efficient, secure, and centralized IT support system.
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TeamViewer helped Henkel streamline IT support for 60,000 devices worldwide. Henkel's digital workplace team needed a single solution for all... employee devices, including laptops, mobile phones, and Macs. TeamViewer replaced multiple remote support tools, making workflows simpler and more secure. The IT helpdesk now supports all devices with one platform. Integration with Henkel's IT landscape improved efficiency. Granular access management increased security for Henkel's global workforce.
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TeamViewer Tensor gives the Mercedes-AMG PETRONAS F1 Team fast and reliable remote access to live data during races. The team faced... challenges with unreliable software and tight time limits during practice and qualifying. TeamViewer Tensor enabled engineers to deliver instant, accurate data to drivers without delays. The platform improved communication and decision-making, helping the team maximize performance on race day.
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TeamViewer remote access helped Harves Entertainment finish the Theatre of Dreams project. COVID-19 travel rules stopped a US partner from... working on-site. TeamViewer let staff control about 50 devices from afar. They installed software, managed data, and set up equipment remotely. The solution was stable and saved a lot of money. The CTO praised TeamViewer for its instant and efficient remote connectivity.
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TeamViewer helped OÖVG support customers ordering digital tickets online. Many users found the forms complex and needed help. OÖVG used... TeamViewer's co-browsing to guide customers in real time. Support staff could highlight fields and solve problems during calls. This reduced support times and increased customer satisfaction. OÖVG saved time and made the process easier for everyone.
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TeamViewer helped Danelec digitalize the maritime industry. Interorient Shipmanagement needed to standardize and lower the cost of remote access on... its vessels. TeamViewer's secure remote connectivity and VRS enabled fleet managers to perform remote actions and root cause analysis from shore. This solution reduced manual and paper processes. The partnership supports ongoing digitalization in maritime operations.
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TeamViewer Frontline helps Berufsförderungswerk (BFW) München digitalize training. The organization faced challenges during digital transformation. TeamViewer's AR solution made training... more efficient and personalized. This change benefits both staff and training participants. The case highlights the use of augmented reality in education and public sector digitalization.
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