TeamViewer Remote: Product updates, Customer stories, and Insights | 2026 Cuspera

TeamViewer helped Henkel streamline IT support for 60,000 devices worldwide. Henkel's digital workplace team needed a single solution for remote access and support across many device types. TeamViewe...r replaced multiple tools, making workflows smoother and support more secure. The IT helpdesk now uses TeamViewer to support all employees globally. Henkel improved device management and enabled faster, more efficient IT support.
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TeamViewer Tensor helped Sharp support its global workforce during the COVID-19 lockdown. Sharp faced problems with its old VPN-based service desk, which could not provide remote access when the VPN ...failed. TeamViewer Tensor offered conditional access and easy management of support rights. Sharp rolled out TeamViewer Tensor in just 8 weeks. Now, 99% of service desk requests are resolved quickly and remotely, even if the VPN is down. All remote connections are centrally managed for better security.
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TeamViewer Frontline helped Vandemoortele digitalize and optimize warehouse operations. The company used pick-by-vision with smart glasses in five distribution centers. This solution enabled hands-fr...ee, cloud-based picking and seamless SAP integration. Vandemoortele now picks 200,000 boxes per month with near-zero errors. Onboarding time dropped from 10 days to half a shift, and customer complaints fell by up to 70%.
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TeamViewer Tensor helped Edith Cowan University improve remote IT support for staff and students. The university needed secure, real-time support for devices across four campuses and remote locations.... TeamViewer Tensor enabled fast, secure access with multi-factor authentication and integration with modern platforms. ECU increased efficiency, productivity, and user satisfaction. The IT team can now support over 6,000 devices and 31,000 students from anywhere.
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TeamViewer Remote Management helped MG-IT-Service, a managed service provider, improve IT support efficiency. The company supports about 500 small and medium-sized business clients. By using TeamView...er's Device Monitoring and Asset Management, MG-IT-Service optimized support processes. Patch routines now take minutes instead of hours. The solution improved turnaround times for client support.
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