Latest Case Studies & Customer Success Stories with SAP SuccessFactors Talent Management™

SAP Business Suite helped FC Bayern consolidate 52 systems and manage over 9. 5 million fan records. The club used...SAP S/4HANA, SAP Datasphere, and SAP SuccessFactors to streamline HR, finance, and fan engagement. SAP Customer Checkout processed 50,000 transactions per matchday at Allianz Arena. Over 1,000 employees now benefit from improved HR processes. FC Bayern delivers personalized fan experiences and drives business innovation with SAP solutions.
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SAP Business Suite helped FC Bayern consolidate 52 systems and over 9. 5 million records. The club unified HR, finance,...and fan engagement with SAP S/4HANA, SAP SuccessFactors, and SAP Emarsys. Employees now use cloud HR tools for self-service and faster processes. SAP Customer Checkout processes 50,000 transactions per matchday at Allianz Arena. FC Bayern delivers personalised fan experiences and improved team performance with SAP Sports One.
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SAP Commerce Cloud, SAP Customer Activity Repository, and SAP Emarsys helped ALDO Group Inc. unify its e-commerce and in-store systems.... The company improved real-time inventory visibility and personalized marketing. ALDO now delivers a consistent customer experience across channels. The new system supports better product discovery and smooth checkout. ALDO increased loyalty and retention with personalized, real-time engagements.
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SAP Business Technology Platform helped Uniper SE automate and extend business processes. The company saw a 70% productivity improvement for... remote work requests. HR compliance risk dropped by 25%. Search results accuracy for purchasers improved by 95%. Uniper used SAP BTP, SAP MaxAttention, and SAP SuccessFactors to streamline operations in procurement, HR, and plant maintenance. The solution enabled mobile apps, AI-driven automation, and new workflows for global energy operations.
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Team Liquid used SAP HANA Cloud, SAP Business Technology Platform, and SAP Concur Expense to transform esports data analytics and expense management. The AI draft... tool and Joule copilot enabled instant access to insights from 1.6 TB of data across 10 million games, saving $250,000 annually and 10,000 analyst hours. Real-time draft recommendations and win probabilities improved team performance. Automation in expense management reduced manual work and improved compliance. SAP solutions gave Team Liquid a strong competitive edge in professional esports.
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Komatsu Australia Pty Ltd, a leader in earthmoving and heavy equipment, transformed its HR operations to enhance employee experience and align with its reputation for innovation. Facing challenges with... outdated, manual HR processes and a growing, mobile workforce, Komatsu implemented SAP SuccessFactors solutions across its Oceania operations. The comprehensive overhaul improved onboarding, increased HR efficiency by 25–40%, and boosted enterprise-wide professional workforce productivity by 2%. The project, driven by business transformation rather than just technology adoption, delivered a 4-year return on investment and enabled continuous HR improvement, supporting Komatsu’s strategy to attract and retain top talent.
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Grundfos, a global leader in pump and water solutions, sought to address challenges in employee development, retention, and skills management. Facing issues such... as high turnover among younger employees and difficulty identifying critical skills internally, Grundfos implemented the talent intelligence hub functionality of SAP SuccessFactors. This centralized solution enables the company to connect skills with work, rather than just people with jobs, by providing a unified skills taxonomy and leveraging AI-powered recommendations for learning and development. Early results show improved skills visibility, more personalized growth opportunities for employees, and a shift toward a skills-based organization, supporting both business outcomes and employee satisfaction.
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Helvetia Group, a major European insurance company with over 12,000 employees, faced challenges in talent management and HR visibility due to disparate systems across six countries. To address this,... Helvetia implemented a unified HR portal based on SAP SuccessFactors, replacing legacy and fragmented systems. The new platform increases transparency, boosts efficiency, and improves the employee experience by providing real-time insight into employee data and lowering total cost of ownership. The rollout began in Switzerland and is expanding to other European countries, with the goal of harmonizing HR processes group-wide by 2025. Key partners included BearingPoint and HR Campus, and integrations were achieved with third-party solutions like PeopleDoc via SAP Integration Suite.
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HR Path Group, a global leader in HR consulting and solutions with 2,500 employees, adopted the Joule AI capability embedded in SAP SuccessFactors to drive transformational change in HR. By automating leave... requests and streamlining job description creation, the company saved 20 hours per month and doubled the speed of job description creation. The AI-powered solution also improved onboarding, facilitated HR interactions, and supported international growth by standardizing HR processes across 28 countries. Integration with Microsoft Teams further enhanced efficiency by enabling HR actions directly within Teams. The adoption of AI has delivered significant operational benefits, improved employee experience, and helped HR Path stay at the forefront of innovation.
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Hubert Burda Media, a leading German technology and media company with over 10,500 employees, sought to harmonize and digitalize its HR processes to attract talent and empower staff. By migrating from... SAP ERP Human Capital Management to SAP SuccessFactors solutions, Burda streamlined core HR operations, improved transparency, compliance, and data privacy, and enabled self-service for employees and managers. Key results include a 75% reduction in performance-related forms, over 60 self-service scenarios, and 25% mobile app adoption. The transformation allowed HR teams to focus on strategic initiatives and enhanced the employee experience across the entire lifecycle.
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IDP Education Limited, a global leader in international education services, sought to streamline and unify its talent acquisition and onboarding processes across 31 countries. Facing fragmented and... manual HR systems, IDP partnered with EPI-USE to implement SAP SuccessFactors Recruiting and Onboarding solutions. The transformation resulted in a 50% reduction in administrative effort for onboarding, integration of 95% of preferred paid job boards, and the standardization of recruitment processes globally. The new system improved recruitment efficiency, data integrity, and the hiring experience, enabling better decision-making and cost optimization.
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Indevin Group, a New Zealand–owned wine business, modernized its HR processes using SAP SuccessFactors solutions to support national and international expansion. Facing challenges with... manual HR processes, disparate systems, and workforce fluctuations, Indevin sought to automate HR tasks, improve data access, and enhance employee experience. After initially considering other vendors, Indevin chose SAP SuccessFactors for its comprehensive HR capabilities. The implementation led to increased management engagement, faster succession planning, improved productivity, and higher employee satisfaction, empowering both staff and managers with self-service tools and real-time data.
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itesys AG, a leading SAP Basis service provider based in Switzerland, sought to expand its global presence and improve its recruitment processes to attract top SAP talent. With the help... of metafinanz, itesys implemented SAP SuccessFactors Recruiting in just three months. The solution streamlined and automated recruitment, integrated with external job portals and the company website, and centralized collaboration for recruiters and hiring managers. As a result, itesys reduced time-to-hire, improved candidate experience, and gained flexibility to adapt quickly to recruitment process changes.
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KAESER KOMPRESSOREN SE, a leading manufacturer of air compression systems, sought to enhance staff and partner experiences by further digitalizing its training and collaboration processes. The company transitioned... from in-person to online learning, aiming to strengthen user experience and knowledge sharing. By implementing SAP SuccessFactors Work Zone, Learning, and Employee Central, KAESER created personalized digital workspaces, improved integration, and enabled single sign-on for employees and partners. The project resulted in a successful data migration, improved access to content, and optimized collaboration through interactive learning videos, discussion forums, and flexible workspace creation. Over 8,500 employees and partners now benefit from these digital solutions, supporting KAESER's focus on learning and collaboration.
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Kbank Co. Ltd., a medium-sized bank in South Korea, modernized its HR operations by implementing SAP SuccessFactors solutions with the... help of PwC Korea. The transformation replaced manual, fragmented HR processes with automated, cloud-based workflows, introducing real-time reporting, mobile self-service, and improved compliance. Key results include a 90% reduction in lead time for personal information updates, a 50% decrease in HR process times, and a 4.0/5 employee satisfaction score. The new platform supports strategic growth, enhances employee experience, and enables data-driven decision-making.
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Knorr-Bremse AG, a global leader in braking systems for rail and commercial vehicles, sought to modernize and unify its HR processes across more than 100 locations and 33,000 employees worldwide. Facing challenges with... disparate HR systems, manual processes, and lack of global visibility, the company migrated from on-premise SAP ERP HCM to cloud-based SAP SuccessFactors solutions. This transition enabled centralized HR operations, improved transparency, enhanced employee experiences, and better data-driven decision-making. The unified solution supports diversity and inclusion goals, streamlines recruitment, and positions Knorr-Bremse as a modern, attractive employer. Future plans include expanding SAP SuccessFactors usage for performance, talent, and compensation management.
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The GPT Group, one of Australia’s largest property groups, transformed its HR information system by implementing SAP SuccessFactors solutions with the help of partner EPI-USE. This overhaul was... driven by rapid company growth, a new 'Experience First' purpose, and the need for an integrated HR and payroll system. The new platform improved employee experiences, cut 400 days of administrative effort annually, reduced onboarding time from 7 days to 20 minutes, and achieved a 95% reduction in finance-integration processing time. The solution also enhanced inclusion, talent management, and operational efficiency, supporting GPT’s business objectives and values.
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LSG Sky Chefs, a leading airline catering and services provider with over 13,000 employees, upgraded to the latest SAP SuccessFactors Onboarding solution to enhance HR processes, especially onboarding and training. The upgrade, supported... by SAP Preferred Success and partner Fountain, enabled faster onboarding (57% faster), more hires per hour (130% increase), and efficient integration of 780 new workers in two weeks. The solution supports LSG Sky Chefs in meeting evolving industry needs and exceeding customer expectations through high-quality standards and improved employee experiences.
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Milliken & Company, a leading industrial manufacturer, modernized its HR systems by implementing SAP SuccessFactors HCM. The company transitioned from... outdated, manual HR processes to a mobile-first, cloud-based solution. This transformation automated recruiting, optimized HR operations, and provided mobile access for a global, deskless workforce. Key results included a 5x increase in job applicants, support for six languages, and 100% automation of manual recruiting processes. The initiative aimed to standardize global HR processes, reduce administrative burden, and improve data transparency for better reporting.
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Miniclip SA, a global digital games and entertainment company, experienced rapid growth and needed to modernize and standardize its HR processes to better manage its workforce. By implementing SAP... SuccessFactors HXM Suite and SAP for Professional Services, Miniclip achieved standardized, employee-focused systems across multiple regions, improved process integration, and accelerated adoption of new HR solutions. The company now benefits from a comprehensive, cloud-based HR platform that supports its continued expansion and employee engagement.
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New Zealand Rugby Union (NZR), the governing body for rugby in New Zealand, faced significant HR challenges due to disconnected and manual systems. To address these,... NZR implemented SAP SuccessFactors solutions, with support from partner Rizing, to unify and streamline HR operations. The transformation eliminated manual forms, replaced spreadsheets with live reports, and enabled full employee self-service. The new system, tailored to NZR's unique culture, improved efficiency, empowered staff, and provided real-time insights, setting a new standard for HR in sports organizations.
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OMRON Corporation, a global leader in automation with over 29,000 employees in 120 countries, transformed its HR and talent management by implementing SAP SuccessFactors HCM solutions. Facing challenges with... disparate, manual HR systems, OMRON centralized and digitalized its HR processes, enabling real-time workforce reporting, streamlined performance management, and empowering employees to own their career development. The integrated SAP SuccessFactors suite improved employee engagement, aligned HR with business strategy, and maximized opportunities for employee growth and innovation.
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Optimizely, a global digital experience platform provider with 1,500 employees, faced challenges managing HR due to disparate systems after rapid growth and acquisitions. To unify and... streamline HR processes, Optimizely implemented SAP SuccessFactors solutions, including Employee Central, Recruiting, Compensation, Performance & Goals, Succession & Development, and Onboarding, across 11 countries in one year with the help of partner Renew HR. The new system enabled standardized processes, improved reporting and analytics, and allowed the company to hire over 75 new employees per month while reducing steps in headcount management by 75%. The solution provided a scalable, intuitive, and cost-effective HR platform, enhancing employee engagement and supporting business growth.
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ASICS, a leading sportswear brand, transformed its fragmented and manual HR systems into a unified, global platform using SAP SuccessFactors solutions. This shift enabled... standardized HR processes, improved data visibility, and empowered employees with mobile training and career management tools. The implementation streamlined recruitment, performance evaluations, and compliance, supporting ASICS’s 2030 vision to expand its focus from athletic professionals to a broader, global audience. The company continues to partner with SAP to further enhance HR capabilities and workforce efficiency.
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Purolator Inc. , Canada’s largest courier, freight, and logistics company, undertook a digital transformation of its finance and HR systems...by moving to SAP S/4HANA Cloud, private edition, and SAP SuccessFactors Employee Central. The company consolidated three legacy systems into one, automated organization-specific processes, and aimed to enhance employee experience, agility, and business continuity. The transformation supports people sustainability, DEI initiatives, and provides self-service tools for employees, while leveraging SAP Preferred Success services for implementation and ongoing support.
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S&I Corp. , a leading asset management partner in South Korea, modernized its HR processes to support business growth by...implementing SAP SuccessFactors solutions. Facing fragmented HR systems and inefficient performance management, the company unified its processes, improved goal alignment, and fostered a culture of continuous feedback. Key results included a 10% increase in goal-setting participation, a 20% reduction in HR administrative workload, and a 40% increase in feedback frequency. Integration with Microsoft Teams and SAP ERP streamlined workflows and improved engagement, setting the stage for ongoing HR innovation and talent development.
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The San Jose Sharks leveraged SAP SuccessFactors HXM Suite to create a single source of truth for talent management and planning. This enabled the... organization to make more informed decisions, elevating both organizational agility and the employee experience by moving these processes to the cloud.
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Chow Tai Fook Jewellery, a leading global jewelry retailer with over 25,900 employees, implemented SAP SuccessFactors HCM to modernize and unify its HR management across regions. The company faced... challenges from rapid global expansion, franchising, and diverse labor regulations. By adopting SAP SuccessFactors, Chow Tai Fook standardized recruitment, talent development, and compliance processes, reducing recruitment cycle time by 30% and increasing employee self-service activity by 85%. The solution enabled real-time talent data, streamlined HR operations, and empowered both frontline and back-office staff, supporting the company's ongoing digital transformation and global growth.
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Sealed Air Corporation (SEE), a global packaging company with 17,000 employees, unified and improved its hiring processes across 48 countries by migrating to the latest version of SAP SuccessFactors Onboarding. The project involved... streamlining onboarding, cross-boarding, and offboarding, reducing manual work, and enabling consistent HR processes. SAP and Exaserv Inc. supported a rapid, global rollout, including extensive HR team training. The new solution enabled faster hiring, improved talent retention, and standardized processes across 21 languages and 146 forms, benefiting both new hires and internal transfers.
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STADA Arzneimittel, a large pharmaceutical company with nearly 13,000 employees in 50 countries, implemented SAP SuccessFactors solutions to unify its global HR processes and strengthen its unique, value-driven culture. Facing rapid growth... and decentralized operations, STADA centralized its Culture & People strategy by rolling out SAP SuccessFactors Employee Central and other HR modules worldwide in under 2.5 years. The project, supported by SAP Services and Support and SAP Preferred Success, enabled global visibility, improved employee experience, and delivered immediate value, helping STADA maintain its growth trajectory and people-first culture.
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Tecnológico de Monterrey, Mexico’s leading private university, rapidly transitioned to remote learning during the COVID-19 pandemic by leveraging SAP SuccessFactors and Qualtrics Experience Management solutions. In just 10... days, they launched a digital platform, trained 10,000 faculty and staff, and implemented electronic surveys to monitor and support student and staff well-being. The university used SAP solutions for digital course delivery, staff upskilling, recruitment, and to gather actionable feedback, enabling them to maintain world-class education and prioritize community well-being during a critical period.
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The Woodbridge Group, a global manufacturer with 7,500 employees, sought to enhance employee experience and support its mission of providing safe, rewarding jobs. By implementing SAP... SuccessFactors solutions and Experience Management solutions from SAP and Qualtrics, Woodbridge streamlined HR processes, improved employee engagement (86% survey response rate, 70% engagement score), and reduced the time for its yearly merit increase program from two months to two weeks. The solutions enabled unified HR self-services, better alignment of employee and company goals, and integrated EHS management, supporting Woodbridge’s values of safety, equity, and continuous improvement.
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Transport for London (TfL), the integrated transit authority for London, implemented SAP SuccessFactors Performance & Goals and Succession & Development solutions to transform its HR processes. Facing challenges with... employee retention, motivation, and manual HR processes, TfL sought to create a more caring, open, and adaptable workforce. The SAP solutions enabled digitalization of performance management, 360-degree feedback, and career progression tracking, resulting in faster, automated processes and improved employee engagement. The project was completed in 13 weeks, with 77% of users finding the new experience intuitive and helpful. The transformation supports TfL’s sustainability mission and lays the foundation for further HR innovation.
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TSG Hoffenheim enhanced efficiency in their recruitment process by implementing SAP SuccessFactors Recruiting, resulting in a more streamlined and automated approach to fielding the best talent.

Wyndham Hotels & Resorts implemented SAP SuccessFactors Compensation to modernize and automate their employee recognition and rewards program. By introducing a... points-based system, they streamlined approvals, increased employee engagement, and aligned rewards with company values. The new platform enabled timely, customizable, and non-monetary rewards, supporting a culture of recognition and behavioral motivation across teams and management.
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BT Group, the UK's leading telecommunications provider, aimed to modernize and simplify its HR processes to enhance the colleague experience and support its ambition to be the world's most trusted connector. Facing fragmented, manual,... and inconsistent HR systems, BT Group implemented SAP SuccessFactors HCM, including Employee Central, Recruiting, Onboarding, and Learning solutions, integrated with SAP S/4HANA Cloud Private Edition. This transformation reduced global HR processes from 200 to 80, eliminated over 30 legacy IT systems, and saved 1 million productivity hours annually. The unified, digital HR platform, "My HR," now enables self-service, data-driven insights, and improved engagement, supporting BT Group's values and future growth. Accenture partnered with BT Group and SAP to deliver this large-scale HR technology transformation.
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CalPortland, the largest producer of cement and construction materials in the western United States, faced challenges with rapid growth, disparate regional business processes, and outdated recruitment systems. To address these,... they implemented SAP SuccessFactors Recruiting, a cloud-based recruitment management application that integrates seamlessly with their existing SAP ECC system. This solution unified regional processes, eliminated integration issues, and supported CalPortland's growth by streamlining recruitment and business operations.
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Capgemini, a global leader in professional services and technology transformation, adopted a skills-based people management approach to become a more talent-centric organization. Leveraging SAP SuccessFactors... HCM, Capgemini built a 'skills engine' to support the entire employee lifecycle, from recruitment to succession management, for its 340,000 employees. The transformation included implementing 11 SAP SuccessFactors solutions, focusing on skills-based performance management, career mobility, and continuous learning. The initiative resulted in 100% employee adoption of skills-based performance management and 67% using SAP SuccessFactors for other HR processes, with significant upskilling achievements such as 120,000 employees trained in generative AI. The project emphasized change management, global-local collaboration, and a multiyear rollout, aiming to enhance employee experience, career growth, and organizational agility.
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PowerCo SE, the Volkswagen Group's global battery cell division, aimed to standardize and simplify business processes during a significant growth phase. With SAP Enterprise... Support and the SAP SuccessFactors portfolio, PowerCo implemented cloud-based HR solutions across three countries, enhancing employee experience and operational efficiency. Key results included a 15% reduction in database size and over 1,200 workflows initiated in the first month, supporting their blueprint for sustainable, standardized battery cell production in Europe.
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CITIC Pacific Mining, a large mining company in Western Australia, sought to improve worker safety and streamline compliance document management. By extending its... SAP SuccessFactors solutions and working with DalRae Solutions and SAP Cloud Success Services, CITIC built a custom document management system on SAP Business Technology Platform (SAP BTP). The new system automates document submission, validation, and reminders, reducing manual effort, increasing compliance, and enhancing data security. Results include up to A$300,000 in annual productivity savings, 200 days saved in learning administration, and an expected ROI in under six months.
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Danone S. A., a global leader in food and beverage products with over 96,000 employees, leveraged SAP Preferred Success for...SAP SuccessFactors to boost adoption and streamline HR operations. The solution provided proactive support, weekly meetings, and expert guidance, enabling Danone to prepare HR campaigns efficiently, address challenges proactively, and ensure effective adoption. This resulted in time savings, increased agility, and the ability to quickly meet unique business needs.
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Darussalam Assets Sdn Bhd, a diversified holding company managing Brunei’s government-linked companies across 14 sectors, implemented SAP SuccessFactors solutions with embedded SAP Business AI to transform its HR operations. The company needed... to streamline and standardize complex, cross-industry recruitment and talent management processes. By adopting SAP SuccessFactors Recruiting, Learning, and Performance & Goals, Darussalam Assets achieved a 4x more efficient hiring process, a 75% reduction in recruitment duration, and standardized HR processes across more than 12 industries. AI-driven automation enabled rapid job description generation, résumé parsing, and consistent interview processes, resulting in faster, fairer, and more transparent hiring, especially in sectors like healthcare.
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DECJUBA, a leading fashion retailer in Australia and New Zealand with over 2,000 employees, digitalized its HR processes using SAP SuccessFactors solutions. The company aimed... to improve the team member experience, support growth and sustainability goals, and streamline HR operations. By implementing SAP SuccessFactors Employee Central, Recruiting, and Onboarding modules with KALTech Group as the partner, DECJUBA reduced job requisition time from 24 hours to 3 minutes, eliminated physical onboarding forms, and enabled real-time recruitment and onboarding via mobile. The transformation resulted in increased efficiency, data accuracy, and a more empowered workforce.
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Discovery Consulting Group Pty Ltd. , a professional services firm based in Melbourne, Australia with 50–100 consultants, modernized its business...operations by implementing SAP S/4HANA Cloud Public Edition. The company had outgrown its disparate, manual systems for time, expense, project, and accounting management, which hindered efficiency and visibility. By adopting SAP S/4HANA Cloud Public Edition, Discovery Consulting achieved a 90% reduction in time to issue sales invoices (from 18 to 2 days), an 80% reduction in time for financial closing (from 20 to 4 days), and automated 90% of its bank reconciliation processes. The new ERP system improved both employee and customer experiences, streamlined operations, and positioned the company for future growth. Discovery Consulting now leverages its experience to help clients realize similar benefits from cloud ERP solutions.
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dm-drogerie markt (dm), a leading European retailer with over 66,000 employees and 3,945 stores in 14 countries, sought to modernize and unify its recruiting processes. Previously, dm's recruiting... was fragmented across countries, using outdated systems and manual processes. To address this, dm and its IT subsidiary dmTECH implemented SAP SuccessFactors Recruiting and Employee Central, supported by partners projekt0708 and Pentos. The new cloud-based solution centralized employee data, streamlined recruiting, enabled mobile applications, and improved the candidate experience with intuitive, responsive interfaces. The transformation resulted in 98% of employees benefiting from centralized recruiting, faster and more efficient hiring, and enhanced HR data visibility and self-service capabilities for employees and managers.
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FC Bayern digitalized and integrated its HR processes using SAP SuccessFactors HXM Suite. This transformation simplified report generation and optimized... workforce planning and analytics, leading to better employee experiences and improved business success.
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Frit Ravich S. L., a family-run snacks producer and distributor based in Spain with over 1,100 employees, transformed its HR...operations and company culture by implementing SAP SuccessFactors solutions. The company aimed to foster innovation, flexibility, and employee belonging through its 'Feel Frit' culture and the Butterfly digital transformation project. By adopting SAP SuccessFactors Employee Central, Learning, Performance & Goals, and other modules, Frit Ravich enabled a more agile, skills-based organization with high mobile adoption (96% daily usage). The transformation supports career development, continuous learning, and prepares the company to double its sales by 2030 while ensuring no employee is left behind.
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Gestamp Servicios S. A., a global automotive components manufacturer based in Madrid, Spain, implemented SAP SuccessFactors Employee Central as part...of the SAP SuccessFactors Human Experience Management Suite. The company faced challenges with multiple on-premise HR systems and decentralized decision-making after acquiring 200 companies in 10 years, which hindered visibility and efficiency. Gestamp needed to acquire and retain talented engineers and designers, comply with labor laws in 21 countries, and manage complex workforce regulations. By partnering with SAP and NTT DATA, Gestamp unified its HR data, improved talent processes, gained new reporting capabilities, and streamlined compliance management across 100 sites in 21 countries. The solution enabled better data accessibility for HR teams and management, fueling internal mobility and supporting company growth.
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Saudi Ground Services Company (SGS), a leading provider of ground handling services across 28 airports in Saudi Arabia, needed to better manage, train, and rapidly onboard employees to support the country's Vision 2030 aviation growth. Facing challenges with... manual HR processes, compliance, and training, SGS implemented SAP SuccessFactors HCM suite—including Recruiting, Onboarding, People Analytics, Learning, Employee Central, and Payroll—to digitalize and future-proof HR operations. The transformation led to a 40% reduction in time to hire, 75% less paperwork, and a 30% improvement in time to fill roles, enabling SGS to efficiently scale its workforce and deliver high-quality service as passenger numbers are set to triple by 2030.
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ANSTO, Australia's leading nuclear science and technology organization, upgraded to SAP SuccessFactors solutions to address challenges in talent management, succession planning, and employee engagement. Previously reliant on... manual, spreadsheet-based processes, ANSTO lacked visibility into employee skills and succession candidates, risking knowledge loss and suboptimal talent development. By implementing SAP SuccessFactors Recruiting, Performance & Goals, Learning, and Succession & Development modules, ANSTO integrated its HR processes, improved data visibility, and empowered managers to proactively address expertise gaps. The result was a significant increase in manager engagement (from below 50% to 94%), streamlined talent management, and enhanced workforce planning to support ANSTO's critical scientific and research mission.
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SAP SE, the world’s largest provider of enterprise application software, transformed its workforce planning and talent management by implementing the talent intelligence hub within SAP SuccessFactors HCM. Facing challenges with... traditional job-based structures and fragmented skills data, SAP centralized its role and skills information, reducing over 6,000 skills to 2,000 and harmonizing its skills framework businesswide. This shift enabled dynamic, skills-led workforce planning, improved talent alignment with business needs, and empowered employees with personalized growth opportunities. The initiative supports SAP’s agility, business growth, and strategic HR operations, leveraging AI-driven insights for smarter workforce decisions.
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Serrala Group GmbH, a professional services company with over 760 employees and €120 million in revenue, implemented SAP SuccessFactors, Joule, and SAP AI Core to modernize HR and IT processes. By leveraging AI-driven... automation, Serrala accelerated applicant screening, reduced operational costs, and increased internal consultant capabilities. The transformation enabled faster, AI-supported recruiting, improved self-service options, and greater team autonomy, with potential reductions of ~30% in recruiting cycle time and ~15% in operational costs.
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SAP SE sought to maintain and nurture relationships with former employees, recognizing their value as brand ambassadors, business partners, potential rehires, and referral sources. To manage its... growing alumni network, SAP implemented the PeoplePath Alumni Platform, integrated with SAP SuccessFactors Human Experience Management Suite. This cloud-based solution enabled SAP to extend the employee lifecycle beyond traditional boundaries, foster community engagement, and leverage alumni for business development and talent acquisition. The platform supports over 18,000 alumni, streamlines engagement activities, and provides smart job-matching and seamless data integration, resulting in a robust, mutually beneficial alumni network.
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SNP Group, a global software consulting company with over 1,500 employees, modernized its HR landscape by implementing SAP SuccessFactors HCM and leveraging SAP Preferred Success services. The initiative aimed... to improve efficiency, support a mobile workforce, and provide intuitive HR tools. Key outcomes included 100% on-time go-live, 70% automation of manual HR workflows, and a 24-hour average response time for critical issues. The collaboration with SAP and implementation partner scdsoft AG enabled SNP to overcome technical challenges, ensure business continuity, and lay the groundwork for future innovation, including AI and automation in HR processes.
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T-Systems International GmbH, a professional services company with over 26,000 employees, experienced significantly improved support for SAP SuccessFactors solutions. An issue that... previously took weeks to resolve with another partner was solved in just one day by the SAP team, exceeding expectations for speed and efficiency. The customer expressed high satisfaction with the straightforward and fast resolution provided by SAP's support team.
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Tenova, a global leader in sustainable solutions for the metals and mining sectors, is transforming its business operations by migrating to the cloud with RISE with SAP. The company is... implementing SAP Cloud ERP Private and SAP Signavio solutions to leverage AI, optimize processes, and gain a competitive edge. This transformation moves Tenova from a legacy system to an AI-enabled digital foundation, simplifying infrastructure, empowering employees, and enabling faster, smarter decision-making. The integrated SAP suite, including SAP SuccessFactors, SAP Concur, and SAP BTP, supports Tenova’s vision to innovate and maintain industry leadership.
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The Coca-Cola Company’s Bottling Investments Group (BIG) partnered with SAP App Center Partner Sodales Solutions to digitize and standardize employee processes, aiming to enhance the employee experience and increase compliance. By implementing a... flexible, future-focused app, Coca-Cola BIG improved its X+O (experience and operational) strategy, supporting long-term growth and regulatory compliance in the beverage industry.
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The Venetian Resort Las Vegas collaborated with SAP Enterprise Support to address and refine a solution to a complex technical issue involving SAP SuccessFactors. The SAP support... team provided guidance on configuration and rule setup, delivering clear and responsive communication that made the issue easier to manage. The resort, which employs over 8,000 people and operates in the hospitality industry with a focus on gambling facilities and casinos, benefited from SAP Enterprise Support offerings.
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Vitra, a family-owned furniture manufacturer, faced challenges with fragmented HR systems, lack of standardized processes, and limited employee self-service. By implementing SAP... SuccessFactors, Vitra streamlined HR operations, improved transparency, enabled real-time data access, and enhanced both employee and management experiences. The solution integrated with SAP S/4HANA Cloud, reduced IT complexity, and supported global HR harmonization, resulting in better talent acquisition, onboarding, and strategic planning.
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Raiffeisen Bank International, a leading banking institution based in Vienna, Austria, sought to improve its workforce planning and data analytics capabilities. Facing challenges such... as lack of comprehensive process visibility, manual calculations, and data alignment from multiple sources, the bank implemented SAP Analytics Cloud for planning, SAP SuccessFactors Employee Central, and SAP S/4HANA. With the help of Flexso, they established a unified analytics environment, automated critical tasks, and empowered decentralized decision-making. The result was reduced time for workforce planning and forecasting, improved efficiency, centralized analytics, and increased scalability for future growth.
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Philips, a global leader in healthcare technology, sought to improve its talent strategy by gaining better visibility and control over its entire workforce, including employees, contingent labor, and service providers. By implementing SAP... Fieldglass Contingent Workforce Management, Philips achieved 97% visibility into its external workforce and now manages €500 million in yearly contingent worker spend. The solution enabled Philips to make more informed decisions, optimize costs, and efficiently manage its workforce across 25 countries. The company is expanding the program to include services procurement, further supporting its business growth and transformation.
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Eurobank S. A., one of Greece’s largest banks, needed to comply swiftly with a new Greek labor law requiring real-time...employee time tracking and reporting to the government’s ERGANI II platform. Leveraging SAP SuccessFactors HCM, SAP SuccessFactors Time Tracking, and SAP Business Technology Platform, Eurobank enabled 5,000 employees to clock in and out daily, integrated time data with HR systems, and customized interfaces for legal compliance. The project achieved 99% compliance, reduced neglected clock-outs by 44%, and cut data-uploading errors by 25%, all while maintaining a strong employee experience and meeting a strict legal deadline.
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Atruvia AG, a digitalization and IT service provider for over 1,000 banks in Germany, implemented SAP Fieldglass solutions to manage its large external workforce and optimize staffing processes. By integrating SAP... Fieldglass with existing SAP solutions, Atruvia achieved significant improvements in cost transparency, workforce management, and business agility. Key results include a 20% time savings in contingent workforce management, 30% cost savings, and a lower administrative workload. The solution enabled Atruvia to focus on sourcing the right skills, improve compliance, and provide data-driven insights for better decision-making and budget control.
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Volkswagen Group, a global automotive leader with over 430,000 employees and more than 400 companies across 40+ countries, unified its fragmented HR landscape by implementing SAP SuccessFactors solutions. The initiative aimed... to harmonize HR processes, data, and roles globally, replacing hundreds of legacy systems with a single, scalable, cloud-based platform. This transformation enhances operational efficiency, fosters international collaboration, and sets a new standard for HR excellence, while preparing the organization for future innovations such as AI in HR.
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Zelestra, a global renewable energy company based in Spain, experienced rapid growth and needed a scalable ERP solution to support its expanding operations and workforce. The company implemented... SAP Cloud ERP and integrated SAP SuccessFactors solutions, with support from partners Avvale and NUVA. This enabled Zelestra to harmonize operations across multiple countries, streamline HR processes, improve compliance, and enhance data visibility for better decision-making. The solution supported the onboarding of nearly 500 new employees in 2024, migration of 300 sales operating plants, and provided a unified platform for managing legal, financial, and sustainability requirements.
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Heartland Dental, a leading dental support organization, implemented SAP SuccessFactors Incentive Management to automate and streamline compensation management for over 20,000 employees across 1,700 offices. The solution replaced... manual, error-prone processes, reducing month-end closing time by 20% and saving US$3.2 million in labor costs. With SAP, Heartland Dental now efficiently manages complex bonus and compensation plans, processes ~600,000 transactions monthly, and provides real-time, transparent data to doctors and field staff, supporting rapid growth and improved operational efficiency.
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PetSmart, a leading retailer with 56,000 employees and $7 billion in revenue, implemented SAP SuccessFactors Incentive Management to address inefficiencies and lack of transparency in their legacy incentive systems. The new solution... provided mobile access, real-time dashboards, and increased visibility into bonus calculations for store associates. This led to $1.5 million in labor reallocation savings, improved employee experience, and allowed store leaders to focus more on customer service.
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The Co-operators Group Limited, a Canadian insurance company with 4,850 employees and CA$4 billion in revenue, implemented SAP SuccessFactors Incentive Management to transform their advisor experience. Previously, the company... faced challenges with manual, error-prone commission processes and a complex approval workflow. By adopting SAP's scalable, cloud-based solution, advisors gained daily visibility into commissions, and leaders accessed actionable KPI reports. The implementation resulted in $315K cost avoidance in the first year, 100% employee retention and engagement, and streamlined, transparent commission management.
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VMware implemented SAP SuccessFactors Incentive Management to improve the accuracy and timeliness of seller commission payments. Previously, commission calculations took... 24-48 hours and suffered from poor user experience and limited flexibility. With SAP SuccessFactors, VMware reduced commission processing from several days to a few hours, consolidated over 700 incentive plans to fewer than 50, and gained enhanced reporting and auditing capabilities. The solution enabled timely compensation plan adjustments, compliance with global and local regulations, and improved financial reporting accuracy, resulting in a more positive seller experience and increased trust.
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Gentera, a leading Mexican banking group focused on financial inclusion, implemented SAP SuccessFactors solutions to transform its employee learning and development culture. By moving to... a microlearning and self-driven approach, Gentera increased training hours fourfold, engaged 85% of its 20,000 employees in continuous learning, and offered over 500 training courses. The SAP SuccessFactors Learning and Talent solutions enabled flexible, mobile, and integrated learning experiences, improved employee engagement, and supported talent management and diversity initiatives. The transformation contributed to Gentera's recognition as a top workplace and helped align employee development with business objectives.
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AEON Thana Sinsap, a leading nonbank lender in Thailand’s retail finance sector, replaced its legacy on-premises HR information system with SAP SuccessFactors HCM, supported by SAP Preferred Success service. The transformation aimed... to modernize HR operations, empower employees with self-service tools, and improve data management and compliance. The implementation resulted in fewer HR processes, significant productivity gains, and enhanced employee experience, enabling AEON to focus on strategic business goals while ensuring robust data security and seamless integration with existing payroll systems.
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AIDS Healthcare Foundation (AHF), the world’s largest AIDS organization, upgraded to SAP S/4HANA Cloud Public Edition using the GROW with SAP journey to drive operational efficiency and data insights. With operations in... 47 countries and over 7,000 employees, AHF needed to modernize its financial management, reporting, and data workflows to support its mission of providing HIV care and advocacy. The SAP solution, implemented with partner Nagarro, enabled AHF to automate financial processes, integrate global operations, and gain real-time visibility into transactions, resulting in faster reporting, improved decision-making, and enhanced patient care.
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Al-Rawaf Contracting Company, a leading construction firm in Saudi Arabia, implemented SAP Cloud ERP to support its rapid growth and contribute to the Kingdom’s Vision 2030. Facing challenges with... legacy systems, manual processes, and limited project visibility, Al-Rawaf partnered with Al-Watania Information Systems to deploy a scalable, integrated digital foundation. The SAP Cloud ERP solution streamlined financial processes, digitalized over 90% of paper workflows, reduced payroll cycle time by 67%, and automated 80–90% of core financial processes. This transformation enabled Al-Rawaf to shift from manual operations to data-driven decision-making, supporting sustainable growth, improved governance, and operational efficiency.
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Bitzer SE, a global industrial manufacturing company specializing in refrigeration and air conditioning products, implemented Joule with SAP SuccessFactors and the generative AI hub to automate HR operations. The company moved... from manual HR processes to intelligent automation, resulting in a 35% reduction in time-to-hire and saving 12 hours per HR team member weekly. The solution improved compliance, employee empowerment, and operational agility by integrating digital workflows with physical operations and providing instant, reliable answers to HR queries.
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British American Shared Services, based in London, UK, provides financial, HR, audit, and IT services to British American Tobacco entities. The company received... outstanding support from SAP's Expert Chat service during the activation of the Identity Authentication service for SAP SuccessFactors solutions. The support team was praised for their knowledge, communication, and flexibility, which made a significant difference in the activation experience.
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CELSA Group, a leading European low-emission circular steel producer with 10,000 employees across 9 countries, implemented SAP SuccessFactors Work Zone to enhance internal communication. The solution enabled... CELSA to reach all professionals efficiently with relevant, targeted content, foster comprehensive collaboration, and facilitate participatory, bottom-up communication. Key challenges included the need for a modern digital communication platform, fostering digitalization, and unifying applications and content. SAP was chosen for its strong market position, robust multilingual ERP, and extensive functionalities. Post-implementation, CELSA achieved greater transparency, improved collaboration, timely access to services, and reinforced internal campaigns, supporting employee integration and engagement.
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Cintas Corporation, a leading American professional services company, undertook a digital transformation to modernize its rental division using a suite of SAP solutions. Facing increasing digitalization... in its industry, Cintas replaced legacy systems with SAP Business Technology Platform (BTP), SAP Commerce Cloud, SAP Concur, SAP Customer Experience, and SAP SuccessFactors HCM. These integrations enabled centralized data management, improved customer and employee experiences, and streamlined HR processes. The transformation resulted in a 25% reduction in energy use, a 97% increase in efficiency, and enhanced sustainability practices, positioning Cintas as an industry leader in digital innovation.
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The Council of Europe Development Bank (CEB), a multilateral development bank focused on financing social infrastructure projects for vulnerable populations, sought to modernize its outdated and siloed finance, purchasing, HR, and business travel systems. Previously reliant on... Microsoft Excel, CEB implemented a suite of SAP solutions—including SAP Cloud ERP, SAP SuccessFactors HCM, SAP Concur, SAP Analytics Cloud, SAP Datasphere, SAP Integration Suite, and SAP BTP—with the help of Key Performance Consulting (KPC). The transformation consolidated HR operations, centralized payment processes, improved data consistency, and streamlined recruitment and travel expense management, enabling CEB to maximize value from its technology investments and support future-ready business operations.
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Dexco SA, a leading Brazilian building materials manufacturer, modernized its operations by migrating to SAP Cloud ERP Private as part of the RISE with SAP initiative. The transformation eliminated... over 97% of customizations, consolidated 70% of legacy satellite systems, and accelerated accounting close time by 75%. Dexco integrated a suite of SAP solutions, including SAP Integrated Business Planning, SAP Extended Warehouse Management, SAP SuccessFactors, SAP Analytics Cloud, and SAP Transportation Management, as well as AI initiatives on SAP BTP. The project enabled real-time data insights, improved process standardization, and positioned Dexco as a pioneer in technology adoption and sustainability in the manufacturing sector.
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Endress+Hauser, a global leader in industrial measurement instrumentation and services, transformed into a digital solutions provider by leveraging SAP BTP. The company adopted... data acquisition and system integration to help customers transform their businesses, creating flexible new business and revenue models driven by data efficiency.
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ETC Management Services India Pvt. Ltd resolved access issues in its SAP SuccessFactors solutions by leveraging expert support services from... SAP. The case highlights how SAP's support enabled the company to overcome technical challenges and ensure smooth operation of their HR technology platform.
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FC Bayern faced challenges with time-consuming and manual HR processes. They used SAP SuccessFactors HCM to transition their HR processes... to the cloud, optimizing functions like employee self-services and recruiting. This allowed employees to access data securely and streamline tasks. Additionally, SAP Sports One helped in managing player health and performance. The introduction of SAP Customer Checkout improved the fan experience at Allianz Arena by enabling mobile orders. FC Bayern also consolidated fan data from 52 systems to enhance marketing campaigns.
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Gulf Business Machines LLC (GBM), a leading digital solutions provider in the Gulf region, modernized its internal operations by migrating to SAP Cloud ERP Private through the RISE with SAP journey. By adopting SAP... Business Technology Platform (SAP BTP), SAP Sales and Service Cloud, and AI-powered SAP SuccessFactors, GBM achieved a 50% reduction in integration development time, 70% faster go-to-market for customer-facing solutions, and a 3x productivity boost in HR. The transformation enabled GBM to streamline operations, accelerate innovation, and maintain a clean core, enhancing both customer engagement and employee satisfaction while strengthening its position as a digital transformation leader.
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Hasso-Plattner-Institut für Digital Engineering gGmbH (HPI), a nonprofit research and academic organization in Potsdam, Germany, sought to digitally transform its operations by deploying a public cloud ERP system. Facing strict regulatory... requirements for cash-based reporting as a nonprofit, HPI leveraged SAP Cloud ERP, SAP Analytics Cloud, SAP Concur, SAP SuccessFactors, SAP Cloud ALM, and SAP Preferred Success services. The implementation resulted in reduced total cost of ownership, increased operational efficiency, and a scalable IT foundation, while ensuring compliance with complex financial regulations.
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HR Path Brazil, part of the global HR Path Group, implemented the Joule AI capability embedded in SAP SuccessFactors HCM to automate HR administration tasks, improve employee engagement, and reduce HR support workload. By integrating with... Microsoft Teams and providing a natural-language copilot, the company enabled employees to self-serve HR tasks, reducing HR support cases for standard queries by 7%, increasing HR task completion efficiency by 3%, and eliminating two hours of HR support workload each week. The initiative has improved employee experience, streamlined HR operations, and set the stage for further AI-driven enhancements.
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Infocenter S. A.E., a leading SAP gold partner in Paraguay, sought to improve its internal HR operations and employee experience...by addressing inefficient, manual processes and outdated data management. By deploying SAP SuccessFactors HCM with embedded SAP Business AI and the Joule copilot, Infocenter automated time-off requests, centralized approvals, and enabled real-time access to employee information. The integration of cloud-based ERP solutions further enhanced process agility and transparency. As a result, Infocenter achieved faster, more intuitive HR workflows, improved data accuracy, and a better employee experience, positioning itself to extend AI-driven innovations to its customers.
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Meliá Hotels International, a leading global hotel group, sought to integrate data from on-premise and third-party cloud systems for centralized planning and reporting. By implementing SAP... Datasphere and SAP Analytics Cloud, Meliá connected diverse data sources, streamlined analytics, and enabled advanced reporting for HR and ESG metrics. The project, supported by partners IBSap Consulting S.L., SDG Group, and AC eSolutions, resulted in faster data integration, centralized over 350 sustainability and social KPIs, and empowered business users with intuitive access to quality data for strategic decision-making.
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NV Bekaert SA, a global leader in steel wire transformation and coating, partnered with SAP gold partner Flexso NV to enhance HR processes by leveraging embedded AI capabilities in SAP SuccessFactors. The project enabled... rapid deployment of AI features, allowing Bekaert to improve HR efficiency and performance management. Employees quickly adopted the new tools, using AI to analyze reports, generate insights, and streamline goal creation, supporting Bekaert's strategy for sustainable growth and innovation.
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ORBIS SE, a professional services and business consultancy with over 900 employees, implemented SAP Analytics Cloud for planning, SAP SuccessFactors, and SAP S/4HANA to digitalize and streamline its workforce planning. Previously reliant on... manual Excel processes, ORBIS faced challenges with data consolidation, accuracy, and transparency. By integrating financial and HR data into a unified platform, ORBIS achieved 25–30% faster workforce planning, doubled process accuracy, and reduced the number of people involved in planning by 80%. The solution enabled better alignment of workforce planning with business strategy, improved data accuracy, and provided a standardized, transparent process for personnel planning and cost management.
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Piller Blowers & Compressors GmbH, a fast-growing, midsize industrial manufacturing company based in Germany, needed to enable agile, data-driven decision-making to support rapid international expansion. Facing challenges with... manual, inconsistent reporting and disparate KPIs, Piller implemented SAP Datasphere and SAP Analytics Cloud, integrating them with SAP S/4HANA and other enterprise applications. This unified, cloud-based data fabric architecture standardized KPIs, automated reporting, and provided real-time dashboards across business areas. Results included a 20% time savings in controlling, a 14-day reduction in month-end reporting, and improved operational efficiency. SAP partners IBsolution GmbH and ARSA Infotech GmbH supported the implementation and ongoing dashboard development, empowering in-house teams and supporting continued business growth and sustainability initiatives.
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Purdue University, a large higher education institution with 17,000 employees and $2. 5 billion in revenue, implemented SAP SuccessFactors and...Joule to enhance employee experiences. By partnering with SAP Mission Control Center, Purdue accelerated the adoption of Joule, resulting in more efficient and user-friendly onboarding processes. The collaboration has positioned Purdue to expand Joule's use across additional SAP SuccessFactors use cases, driving smarter and more intuitive HR experiences.
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RAK EGA, the Ras Al Khaimah Electronic Government Authority, launched the RAK Digital platform to unify and modernize public services in Ras Al Khaimah, UAE. Leveraging RISE with... SAP, SAP S/4HANA Cloud Private Edition, SAP Business Technology Platform (BTP), and SAP Integration Suite, RAK EGA replaced fragmented legacy systems with a cloud-based, integrated architecture. This transformation enabled a single, mobile-first portal for citizens and residents to access over 700 government services, significantly improving efficiency, agility, and citizen experience. Key results include 40% faster creation of connections between agencies, 92% faster report creation, and 700% faster court-case processing. The project supports Ras Al Khaimah’s Vision 2030 for a paperless, cashless, and citizen-centric government.
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S-OIL Corporation, a leading global energy and chemicals provider based in South Korea, upgraded its ERP system by adopting SAP S/4HANA Cloud Private Edition through the RISE with SAP journey. This transition, supported... by Samsung SDS, enabled S-OIL to realize 40 business process improvements across 10 key functions, including sales, logistics, procurement, production, plant maintenance, quality control, finance, treasury management, accounting, and HR. The company also implemented SAP SuccessFactors HCM to enhance HR and talent management. The project resulted in increased operational efficiency, process standardization, and integration, with expected annual savings of KRW 5 billion (US$3.65 million).
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