Real-World Case Studies and Customer Success Stories with HCL Commerce Cloud

HCLTech helped a leading North American steel manufacturer modernize its operations. The company faced fragmented workflows and limited automation. HCLTech... implemented AI-led managed services and integrated Palantir Foundry for analytics. The solution automated 15–20% of network tickets and improved monitoring. The manufacturer reduced manual effort and gained better operational visibility.
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HCLTech helped a global manufacturer modernize its commercial refrigeration systems. The company moved from R448A to R290 refrigerant, reducing complexity... and improving sustainability. HCLTech designed a four-SKU standardized CDU platform supporting over 150 applications. The new system improved compliance, cut operational risk, and made engineering decisions faster. The platform also helped the client meet strict safety and efficiency standards.
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HCLTech helped a global HVAC manufacturer turn hundreds of unstructured ideas into a $100M+ savings pipeline. The company used a... new idea evaluation framework to standardize 65% of ideas and advance 20% into active scoping. HCLTech's solution included templates for business context, risk, and savings. The manufacturer saw multi-million dollar annual cost savings and built a scalable process for future innovation cycles. This structured approach connected engineering analysis to real business outcomes.
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HCLTech deployed an AI-powered ITSM copilot for a Fortune 500 tool manufacturer. The company faced slow IT support due to... scattered knowledge and high request volumes. The new solution unified knowledge from over a million ServiceNow tickets and thousands of documents. IT agents now resolve issues 20% faster and get relevant answers for 80% of queries. Over 150 users rely on the system daily, improving both employee and customer support.
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HCLTech enhanced a Fortune 500 tool manufacturer's mobile business app with AI-powered product search. Dealers could now use natural language... to find products quickly, using over 1,500 product PDFs and 10,000 SKUs. The new search delivered relevant results for 85% of dealer queries and was three times faster than before. This led to a 20% increase in revenue and stronger dealer relationships. Dealers praised the improved experience at the annual partnership summit.
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HCLTech used the Palantir Artificial Intelligence Platform to help a global leader in smart buildings modernize procurement. The company moved... from manual, spreadsheet-based processes to a centralized AI-driven procurement hub. This new platform unified data from over 100 sources, giving category managers better insights and control. The solution led to 30%–45% SDLC optimization and over 50% improvement in code quality and compliance. Category managers now make faster, more strategic decisions with reliable data.
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HCLTech modernized a leading North American manufacturer's aftermarket parts catalog. The old system was slow, hard to search, and error-prone.... HCLTech built a cloud-based digital catalog, digitizing over 40 years of data. The new system validated 3.2 million parts and digitized 53,000+ drawings. It now supports 30,000 users with 99% uptime. The manufacturer saves $2,000–$3,000 per order and reduced errors and manual work.
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HCLTech replaced fragmented PDF catalogs with a cloud-based digital catalog for a global manufacturing company. The new platform unified product... and parts data, making it easy to search and validate information. Over 1,200 product drawings were digitized and 60,000 SKUs centralized. The company saw a 90% drop in inquiry calls and faster, more accurate order processing. More than 250 users now access real-time data across 200 model catalogs.
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HCLTech Aftermarket Cloud helped a road construction equipment manufacturer improve after-sales service. The company reduced direct calls to field engineers... by 72%. Service revenue increased by 57%. Customer satisfaction scores rose, with 98% rating service above 4 out of 5. Machine utilization improved by 125%, reaching 19.6 hours per day. The solution standardized workflows and boosted field service efficiency.
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HCLTech automated bill of materials (BOM) validation for a leading manufacturing enterprise. Manual BOM checks slowed production and caused delays.... The new solution integrated with the client’s PLM system and used historical data to create validation rules. BOM validation time dropped by 40%. Manual rule maintenance was eliminated. The company improved BOM accuracy and reduced production risk. The solution now supports more product variants and plants.
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HCLTech automated design history file (DHF) generation for a global manufacturing enterprise. Manual DHF creation slowed production and caused inconsistencies.... HCLTech's automation solution generated DHF documents and requirements, aligning with INCOSE standards. The company cut DHF generation time by 35% and improved requirement quality by 50%. Review effort dropped by 45%, boosting audit readiness and speeding up manufacturing.
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HCLTech used Zoom UCaaS to transform collaboration for a major American manufacturer. The company faced poor productivity and high costs... due to outdated, fragmented IT and legacy telephony. HCLTech unified communications with Zoom, replacing physical phones with soft clients and integrating analog systems. Implementation time dropped by 70%, recurring costs fell, and IT gained new analytics. Employees now collaborate more easily, with zero unplanned downtime during the transition.
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HCLTech helped a Fortune 500 manufacturer of industrial tools and household hardware improve its digital presence. The client faced issues... with data reliability due to business customization and regional differences across more than 30 ERP systems. HCLTech unified these systems, standardizing data and streamlining business processes. This led to better decision-making, increased performance resiliency, and significant cost savings.
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HCLTech used GenAI-powered automation to help a leading biopharma company cut QA audit errors by up to 50%. Manual audits of... Excel-based test scripts were slow and inconsistent, causing compliance risks. The new platform automated test script reviews, improved traceability, and standardized audit criteria. Audits became 30–40% faster, freeing QA staff for higher-value work. The company improved compliance and set a new standard for intelligent QA in life sciences.
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HCLTech deployed a GenAI-powered regulatory intelligence platform for a global biopharma organization. The company faced delays and high administrative effort... due to manual regulatory monitoring. The new platform automated data collection, used AI for summarization, and delivered real-time alerts. Regulatory team productivity increased by about 30%. Processing time dropped by 35%. Teams now focus more on strategic work and stay compliant with real-time insights.
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HCLTech partnered with a global pharmaceutical leader to centralize cybersecurity operations. The company faced fragmented SecOps, legacy access issues, and... operational inefficiencies. HCLTech implemented a next-generation cybersecurity model with automation, centralized AppOps, and 24x7 global coverage. The transformation led to a 50% faster incident response and a 40% increase in deployment efficiency. The client also achieved substantial cost optimization and improved compliance.
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HCLTech used a GenAI-powered documentation engine for a leading biopharma firm. Manual validation documentation was slow and error-prone, causing delays... and compliance risks. The new solution automated document creation and built in compliance with GDP and CSA standards. Authoring became 30–50% faster, and rework dropped by 20–30%. Teams scaled documentation across projects, improved audit readiness, and boosted productivity.
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HCLTech delivered a GenAI-powered auditing platform for a leading global biopharma company. The company faced slow, manual GxP document reviews... and compliance risks. GenAI automated gap detection and document summarization, making audits faster and more reliable. Processing time dropped by 20–30%. Productivity rose by 30–50%. The solution improved audit readiness and reduced costs, helping the company keep up with changing regulations.
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HCLTech enabled a leading biopharma firm to achieve 98% user readiness for Veeva CRM across five continents and 17 languages. The company needed... to train commercial, medical, and home office teams with role-based, multilingual learning. HCLTech delivered a blended training program with digital and instructor-led modules, supporting 25,000 users. The solution reduced post-deployment support requests by 27% and earned a 4.5/5 satisfaction rating. The scalable framework ensured consistent global adoption and long-term CRM success.
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HCLTech helped a global biopharma company modernize its AWS cloud operations. The company needed to expand digital initiatives and meet... strict compliance. HCLTech migrated and modernized applications across R&D, manufacturing, and animal health. They improved governance, automation, and GxP compliance using AWS native services. The result was faster onboarding, better scalability, and lower costs.
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HCLTech built a machine learning tool for a global pharma company in Hungary. The tool analyzes 3D confocal microscopy images... to assess neurological medications. It automatically detects healthy and damaged cells by quantifying mitochondrial networks. Biologists can use the tool without programming skills. The solution speeds up R&D and helps evaluate drug effects on neurons.
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HCLTech used Microsoft Copilot Studio to build an AI chatbot for a leading global biopharma firm. The chatbot gives patients... fast, accurate answers and helps staff spend more time with patients. Microsoft Power Automate supports seamless escalation and process automation. The solution uses Microsoft Dataverse for secure data storage. The system tracks study metrics and supports continuous improvement.
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Alteryx helped a leading global biopharma firm cut data processing from days to minutes. HCLTech used Alteryx to unify analytics... and automate data workflows. The solution improved data accuracy to 100% and boosted prediction accuracy fourfold. Staff gained new skills through training and workshops. Business analysts now use a single interface for all analytics tasks. The company became fully data-driven and compliant with industry regulations.
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HCLTech modernized IT operations for a major European pharmaceutical company. The company faced fragmented IT support, scaling issues, and strict... compliance needs. HCLTech consolidated IT support, set up global support centers, and ensured multilingual, 24/7 coverage. The solution improved incident handling from 3,000 to 25,000 per month and saved over $700,000 annually. The company passed audits with zero non-conformities and improved productivity.
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HCLTech helped a multinational pharmaceutical company replace legacy EHS applications with the Enablon platform. The new cloud-based solution unified audit,... compliance, and incident management for 75,000 users across 300+ global sites. The project improved regulatory compliance, enabled centralized reporting, and reduced training needs due to high adoption. Mobile app development supported incident management at manufacturing sites. The company now manages EHS and regulatory data more efficiently.
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HCLTech's Agentic AI helped a leading European bank cut chargeback case handling time by 40%. The bank faced slow, manual... document reviews and struggled with incomplete evidence and limited visibility. HCLTech deployed AI agents to automate document validation, extraction, and case summarization. The solution improved accuracy, reduced manual work, and enabled audit-ready workflows. The bank now processes disputes faster and at scale across multiple channels.
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HCLTech helped Dubai Islamic Bank scale AI across the enterprise. The bank had over 275 AI use cases but faced... fragmented data and manual governance. HCLTech created a unified AI strategy, set up a formal operating model, and built a scalable AI platform. They improved governance, model lifecycle management, and portfolio visibility. Over 82 leaders aligned on AI strategy, and a 20-dimension maturity framework guided transformation. AI now drives innovation and regulatory alignment at the bank.
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HCLTech implemented a Virtual Account Management (VAM) system for a major US-based bank. The bank faced challenges with payment reconciliation,... risk from sharing physical accounts, and manual processes. HCLTech's VAM solution streamlined payables and receivables, enabled virtual accounts for both, and integrated with core banking and ERP systems. The solution improved liquidity visibility, reduced operational costs, and made reconciliation easier. Corporates can now create virtual accounts for each customer, cutting overhead and risk.
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HCLTech used Rally Adapter for Jira and SAFe training to help a global financial giant scale enterprise agility. The company ran... a five-month pilot with 300 teams and 4,000 people across 20 business units. HCLTech delivered over 100 hours of agile and SAFe coaching. The solution improved alignment and visibility between business goals and project delivery. The pilot averaged 8 out of 10 in formal feedback for meeting expected outcomes.
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HCLTech transformed a global bank's mutual fund investment platform using a cloud-native, microservices architecture. The new platform improved response times... by 2x and reduced operational costs by 50%. Application downtime dropped by 90%. The solution enabled cross-currency investments and seamless onboarding for users across eight markets. The bank saw a 20% increase in fund allocation and average order value.
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HCLTech Lending Solution helped a leading Fortune banking giant improve its lending process. Over 600 mortgage professionals delivered agile services... and secure facilities. The solution supported growth and maintained high quality and control. The bank aimed for a better customer experience with reimagined processes. HCLTech enabled scalable, next-gen lending operations.
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HCLTech built a hybrid-cloud enterprise data warehouse for a Malaysian bank. The bank faced problems with manual reporting, siloed data,... and poor data governance. HCLTech created a modular data architecture and seamless data integration framework. The solution replaced Excel-based reports with dashboards and BI tools. The bank now has a scalable, dynamic data platform and improved productivity.
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HCLTech used a managed services model to transform banking operations for a major European bank. The bank had fragmented, paper-driven... processes and high costs. HCLTech consolidated vendors, automated workflows, and set up centers of excellence for automation and compliance. They migrated 3.5 million records and deployed over 200 bots. The results: 100% paperless operations, 75% of customers digitally active, and a 50%+ reduction in operational costs.
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ServiceNow HRSD helped a global home furnishings retailer cut manual HR work by 40%. HCLTech replaced legacy systems and unified... HR workflows for onboarding, offboarding, and employee separation. The new platform boosted onboarding efficiency by 30% and automated 10% of HR processes. HR teams now have better visibility, faster case resolution, and improved compliance. The company is ready for global growth with standardized, scalable HR operations.
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HCLTech enabled rapid AI learning for a retail client with about 1,500 employees. The program addressed platform integration and tight... timelines. It used structured learning journeys and platform-led delivery. Employees accessed guided modules and assessments. The initiative improved engagement and streamlined learning. The program launched successfully in just a few days.
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HCLTech used Adobe and Databricks to help a leading global office supplies retailer unify customer data. The new customer data... platform enabled real-time personalization and improved campaign targeting. The retailer saw a 100% increase in sales revenue from marketing campaigns. Average order value rose by 11% and click-through rates improved by 30%. The solution scaled to 47 million customers and boosted web traffic by 88%.
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HCLTech used Databricks to modernize the data and analytics platform for a global home furnishings retailer. The retailer faced data... silos, slow analytics, and poor collaboration across teams. HCLTech built a unified data platform using Azure Databricks Delta Lakehouse. This enabled 30x faster insights and a 20x boost in processing performance. The solution improved data sharing, security, and led to 10%-15% cost savings.
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HCLTech helped a major UK-based retail firm move from store-only to omnichannel retail. The company used HCLTech's digital workplace services... to automate manual processes and connect online and in-store operations. Mobile POS cut checkout time by 30%. Sales rose 15% and out-of-stock incidents dropped 18%. Store associates saved over an hour daily on routine tasks. Net Promoter Score improved by 25%.
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HCLTech helped a leading US supermarket chain use in-store analytics to improve shopping. The company wanted to attract more customers... and grow its physical stores. HCLTech unified shopper analytics for better inventory visibility and faster sales. Real-time data gave insights to improve store operations and customer experience. The solution supported the chain’s move to an omnichannel retail model.
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HCLTech helped a US-based global sporting goods manufacturer improve customer experience across 15,000 retail stores. The company needed to modernize... IT operations and unify service providers. HCLTech delivered a unified IT support model, cognitive automation, and machine learning for faster incident resolution. The solution led to a 6% improvement in forecast accuracy, 9% better lead-time accuracy, and 8% lower inventory costs. The client achieved scalable growth and more accurate business operations.
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HCLTech helped a major American convenience retail chain cut data load times from 12 hours to 15 minutes. The company migrated... to Snowflake to improve operational excellence, security, and cost control. HCLTech built a master data management system and automated key processes. This boosted marketing effectiveness and streamlined IT infrastructure. The project focused on centralizing data and using a multi-vendor sourcing strategy.
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HCLTech helped a global consumer products leader build a Global Technology Center in India. The company consolidated 17 IT vendors... down to five, reducing operational costs by 20–30%. They shifted from outsourcing to insourcing, creating a digital business unit for faster innovation. The transformation unified digital platforms, improved agility, and enabled hyper-personalized customer engagement. The company now responds faster to market changes and has a scalable digital foundation.
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HCLTech helped a leading beauty company move its sales data to AWS S3. The company needed better operational efficiency and... lower costs. HCLTech created a digital strategy for data migration and handling. This solution reduced maintenance costs. The new platform improved performance and supported global operations.
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HCLTech helped a multinational British beauty company solve cost and efficiency problems. The company struggled with database scalability and high... maintenance costs. HCLTech migrated sales data to AWS S3 and Snowflake, improving data handling. This solution cut query processing time by 50%. The new platform is scalable and ready for future data needs.
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HCLTech led Unilever’s migration to a cloud-only enterprise in just 18 months. The project involved moving over 160 applications to... Google Cloud Platform and Microsoft Azure. Unilever saw no business disruption and improved operational efficiency. The migration reduced costs and enabled real-time response to market demands. Unilever can now innovate faster and support sustainable business goals.
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Databricks on Azure helped a leading European consumer goods company improve marketing campaigns. The company unified data from Meta, Google... Ads, and Amazon Advertising for real-time analysis. Marketers used the platform to monitor campaigns and adjust quickly. Data scientists explored and visualized data with ease. Teams collaborated better, driving business value and meeting strategic goals.
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HCLTech centralized HR services for a Fortune 500 consumer packaged goods company with over 120,000 employees. The company faced high... costs and inefficiencies due to fragmented HR operations and non-standardized case management. HCLTech implemented a single HR services desk, consolidated operations, and supported over 30 languages. The solution unified ITSM into one HRSD module and improved knowledge sharing. Results included a 90% CSAT, 65% first contact resolution, and standardized HR processes within 1.5 years.
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HCLTech partnered with a leading global toy company to modernize legacy operations using GenAI. The company faced slow, manual processes... and struggled with outdated tools and documentation. HCLTech deployed intelligent document management, GPT-powered chatbots, and automated IT service management. These solutions improved data quality, reduced employee wait times, and increased productivity. The company now creates on-brand assets faster and has a comprehensive knowledge repository for developers.
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HCLTech enabled a leading American telecom equipment vendor and a Japanese OEM to achieve O-RAN interoperability for 4G and 5G RAN. The team built... a virtualized lab to support multi-vendor integration and Split 7.2 validation. They tested over 40 radio bands and supported both FDD and TDD modes. The solution accelerated multi-vendor validation and reduced time to market. The customer can now offer Radio IoT services at scale.
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HCLTech migrated a leading global telecom company from an outdated AS/400 billing system to a modern COTS telecom billing product. The new system... improved billing accuracy and reduced operational costs by 40%. Product launches accelerated by 20%. The migration impacted $4 billion in billing without disrupting ongoing operations. The telecom provider now has better financial visibility and improved ROI alignment.
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HCLTech used its delivery-as-a-service (DaaS) model to help a leading US telecom company cut build-to-launch cycle time by 25%. The client needed... to launch financial products quickly while meeting strict regulatory standards. HCLTech set up 50 scrum teams, automated in-sprint testing, and improved sprint velocity by 40%. The project led to zero defects in production and a 98% reduction in revenue write-offs. Service operations also saw a 50% drop in ticket volume and faster issue resolution.
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HCLTech used its Delivery-as-a-Service model to help a major US telecom company. The company needed to quickly prototype and test... new mobile device financing products. HCLTech managed the work funnel, design, development, and deployment. They also provided support and maintenance. The solution improved speed, quality, and scalability for financial product development.
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HCLTech modernized the delivery pipeline for a leading US-based telecommunications company. The client faced slow delivery times and frequent errors... due to manual processes and siloed systems. HCLTech automated workflows, improved visibility, and integrated CI/CD tools like Jira, qTest, and GitLab. Real-time monitoring and reporting increased control and transparency. The solution cut environment creation time by 90%, from two weeks to half a day.
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HCLTech helped a Fortune 100 telecom provider cut $600 million in costs using predictive analytics and smart automation. The company reduced... customer onboarding time by 85% and cut operational overhead by 30%. Agents used a new information-sharing tool with 'One Click' fixes, improving satisfaction and retention. JD Power named the tool 'Best in Breed' for customer experience. The telecom now delivers faster, frictionless support journeys for subscribers.
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HCLTech used Adobe Experience Manager to help a leading tire manufacturer unify its digital platforms. The company moved from multiple... content management systems to a single, scalable solution. This improved business agility and made content management easier for teams. Website performance increased by 15%, and tire search performance improved by 30%. The new platform now delivers 99.99% uptime for reliable digital experiences.
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HCLTech helped a global automotive semiconductor company speed up next-gen Radar SoC development for ADAS. The company faced challenges with... integrating complex subsystems and meeting strict safety standards. HCLTech provided end-to-end semiconductor engineering, from design to production. The solution enabled production testing for over 100,000 devices. The client saw a 22% area reduction and 27% lower power leakage compared to old designs.
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UD Trucks needed to migrate its IT infrastructure from an on-premises data center after an acquisition. HCLTech helped UD Trucks... move to Microsoft Azure HPC + AI in just one month. The migration improved reliability, reduced costs, and enabled rapid scaling for R&D simulations. Azure HPC now supports advanced analytics and machine learning for UD Trucks. The solution ensures service continuity and better forecasting for engineering designs.
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UD Trucks needed a new Microsoft Azure HPC + AI instance. The IT team had just one month to make... it work. HCLTech designed and implemented the Azure HPC solution fast. The system was running by the January 1 deadline. The new setup matched and exceeded their old on-premises standards.
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HCLTech helped a leading global automobile manufacturer transform its technology and operations. The company faced challenges with disjointed systems and... slow feature rollouts. HCLTech implemented IBM Sterling DOM, a dealer portal, Stibo Step PIM, and marketplace integration. Dealer experience improved by 25%. Order volume rose 5-7% in the first quarter. Turnaround time for new capabilities dropped by 40%. Catalog creation became three times faster.
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HCLTech's Google Ecosystem Unit helped a leading automotive company cut greenhouse gas emissions. The company faced challenges with energy reporting... and asset management. HCLTech used IoT devices and machine learning to track and optimize energy use. The solution enabled real-time energy data and improved reporting. The company achieved a 7% reduction in energy consumption and a 25% increase in ESG KPI reporting.
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HCLTech modernized the application infrastructure for an Australian government transport authority using AWS cloud native services and GenAI. The authority faced... frequent downtime, security risks, and high costs due to outdated Java-based systems. HCLTech upgraded the tech stack, automated deployments, and introduced GitHub Copilot for AI-assisted engineering. The project achieved 70%-75% GenAI adoption, a 12%-18% productivity boost, and a 10%-15% reduction in rework. The new platform improved resilience, scalability, and commuter service delivery.
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HCLTech implemented an AI-enabled SAP HXM platform for a large public sector organization. The new system replaced fragmented legacy HR... and payroll systems. Automated workflows cut recruitment cycles by 50%. Workforce planning automation reached 75%. Thousands of employees now use self-service HR and AI support. Data integrity and compliance improved across HR processes.
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HCLTech migrated a large US municipal corporation's contact center from Cisco UCCX to Webex Contact Center. The project included Calabrio... workforce management and SAP HANA integration. The new system improved citizen engagement and agent productivity. User effort scores rose by 10-15%. The client achieved 100% SLAs during the transition. Strategic call reduction and optimized routing enhanced service experience.
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HCLTech transformed a national government agency's contact center using AI, biometrics, and CCaaS. The agency serves over 40 million citizens... and faced high call volumes and strict security needs. HCLTech deployed omnichannel solutions, voice biometrics, and digital assistants. The agency now handles millions of calls yearly, with better fraud prevention and faster service. Citizens get quicker, more secure access to services across channels.
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HCLTech helped a government transport agency modernize its IT systems. The agency moved over 20 critical applications to AWS and... Azure. This migration cut the agency’s application environment costs by up to 30%. HCLTech introduced a DevSecOps model, improving security and enabling faster service delivery. The agency now has a more reliable, scalable, and flexible technology platform.
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Intelligent Secure Edge (ISE) for Smart Cities by HCLTech helped a major Latin American city improve public safety. The city faced... rising crime rates due to rapid urban growth. ISE used AI at the edge and Wi-Fi 6 mesh networks to connect citizens, authorities, and businesses. Real-time insights enabled faster decisions and responses. The city saw a 27% increase in safety perception among residents.
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HCLTech helped a large US healthcare provider modernize legacy workflows using AI-assisted engineering. The project integrated GitHub Copilot and Agentic... AI to automate coding and documentation. This led to a 7% reduction in feature deployment cycle times and a 6% productivity boost. AI adoption reached 79% among targeted teams, improving code quality and operational resilience. The provider now delivers faster, more reliable healthcare services with automated, scalable processes.
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HCLTech helped a large US healthcare organization unify its EMR systems using Cerner Millennium. The project integrated multiple hospitals into... one platform, serving 650,000 patients each year. HCLTech delivered 1,500+ hours of training and 24x7 support. The client saw $9 million in first-year savings and expects $22 million in three years. End-user satisfaction rose by 18%, and claim processing time dropped to two days.
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HCLTech used Microsoft Azure OpenAI and GPT-4 to help a major US not-for-profit health plan. The client’s 10,000 clinicians needed... faster access to clinical information for 12.5 million members. HCLTech built a generative AI-powered clinical advisor that delivers advanced search, tailored summaries, and specialist-specific insights. The solution improved information retrieval, reliability, and decision-making for clinicians. This shift lets clinicians spend more time on patient care and less on manual searches.
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HCLTech built a secure AI platform on AWS for a major logistics company in Australia and New Zealand. The company faced... risks from unapproved public AI tools and needed better security and governance. HCLTech delivered an internal AI assistant, agentic AI foundation, and strong Responsible AI controls. The solution improved application performance by about 30%. It reduced security risks and boosted productivity with fast, natural-language access to enterprise knowledge.
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HCLTech helped an Australian rail services operator modernize its digital infrastructure. The company faced challenges with outdated applications and needed... to improve operational efficiency and business agility. HCLTech migrated over 20 applications to the cloud, including public websites and core business systems. The solution reduced total cost of ownership by 25-30%. Staff satisfaction and asset utilization also improved.
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HCLTech modernized the warehouse management system for a leading temperature-controlled logistics provider. The company replaced its legacy system with Boomi... and a cloud-based WMS. This migration improved reusability by 30% and boosted customer satisfaction by 20%. Accuracy increased by 5%, reducing errors and enhancing reliability. The new platform supports digital supply chain operations and future growth.
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HCLTech helped a large US electric utility modernize its grid operations. The company faced legacy infrastructure, manual workflows, and high... support call volumes. HCLTech upgraded outage management and billing systems using Oracle platforms. They automated workflows and launched a self-service portal. OMS processing speed tripled, and 75% more customers used online self-service. The utility saw an 8-point rise in its Forrester CX Index and a drop in support calls.
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HCLTech modernized Cadent Gas's emergency dispatch system using SAP Fiori and SAP BTP. The new platform gave dispatch teams real-time... visibility and interactive map-based monitoring. Cadent Gas saw 100% real-time data sync and an 80% improvement in data visualization clarity. Analytical insight increased by 75%, helping teams spot SLA risks faster. The solution improved coordination, reduced manual work, and strengthened regulatory compliance.
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HCLTech helped a North American energy retailer integrate siloed business processes. The company wanted to improve customer lifecycle support and... business KPIs. HCLTech built a collaborative model with risk management and innovation councils. 100% of bills were generated within three days of meter read. IVR utilization rose by 20%, and 94% of customers did not need a callback within 30 days. System availability reached 99.99%, and 80% of calls were answered in 30 seconds.
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HCLTech built an AI-assisted cabin monitoring system for a leading aircraft manufacturer. The system uses computer vision to monitor cabin... safety, crew alertness, and passenger movement in real time. It delivers 94% solution accuracy and runs on just 30% of available hardware CPU. The solution improves operational efficiency and passenger safety. Fatigue detection and real-time alerts help meet aviation safety standards.
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HCLTech helped a global leader in enterprise servers qualify over 18 platforms for market release. The client needed to certify... new and legacy servers, running 2,000 tests per month across 16 platforms. HCLTech provided 120 skilled engineers to deliver comprehensive system testing, bug identification, and platform validation. The team found 2,500+ bugs and ensured each platform met strict quality and release deadlines. This partnership enabled the client to launch robust, reliable servers efficiently.
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HCLTech used a GenAI-powered solution to automate employee acquisition workflows for a US-based semiconductor manufacturer. The company faced complex processes... and high support costs. HCLTech's conversational AI agent streamlined onboarding and support, integrating with platforms like Okta and Workday. Automated ticket resolution rose from 12% to 60% in two years. The solution saved 21,250 productive hours in one quarter and cut phone support calls by 96%.
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HCLTech used Strategic Portfolio Management to help a global aerospace manufacturer cut $25 million in overlapping work. The company faced... a budget drop from $3.5 billion to $2.2 billion and needed to boost efficiency for 6,500 IT staff. HCLTech introduced Lean-Agile methods, unified work intake, and improved IT-business collaboration. The solution consolidated analytics and aligned IT with business goals, driving better ROI and innovation.
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HCLTech partnered with a leading semiconductor equipment supplier to develop a common technology platform for MOCVD systems. The client needed... to cut R&D costs, speed up product launches, and reuse technology across product lines. HCLTech delivered a turnkey engineering solution, including simulators, automation standards, and data analysis tools. The new platform enabled 70% code reuse, cut costs by 30%, and improved system reliability to 15,000 hours MTBF. This helped the client bring innovations to market faster and more efficiently.
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