Real-World Case Studies and Customer Success Stories with HCL Commerce Cloud

HCLTech used GenAI-powered engineering to modernize over 1,000 legacy application screens for a global investment and insurance company. Automation-first accelerators and... persona-based workflows reduced manual effort and improved consistency. The project achieved a 50% increase in time-to-market and a 40% reduction in system integration testing defects. The structured approach ensured higher code quality and predictable delivery. The client now has a scalable foundation for future modernization and AI-led innovation.
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HCLTech used Agentic AI and AWS to help a major UK insurer modernize its claims management system. The insurer faced... complex legacy data and slow, manual migration processes. HCLTech built an AI-driven migration accelerator using AWS-native services. This solution automated data analysis, transformation, and validation for Guidewire ClaimCenter. The project cut migration effort and timelines by 30%. Data mapping benefits reached up to 90% in some cases.
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HCLTech Retail Hub enabled a leading retail enterprise to cut data-mismatch incidents by 60%. The platform gave over 1,000 stores... real-time visibility into SKU, coupon, and promotion data. Store teams now fix issues faster and save more than 10,000 hours each year. Dynamic configuration updates reduced support needs by over 1,000 hours annually. The solution improved sales continuity and user experience with role-based dashboards.
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Broadcom’s DX NetOps solution was upgraded for a large American energy company. The old system exposed the company to high... risk and lacked new security features. HCLTech assessed and planned a full upgrade, integrating DX NetOps with other systems. The upgrade added multi-datacenter fault tolerance and enhanced security. The company now faces less risk and enjoys better monitoring with minimal disruption.
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HCLTech WAFER helped a large global financial services organization modernize its AWS cloud governance. The solution accelerated review cycles by... 90%, cutting review time from 4 weeks to 3 days. WAFER enabled faster remediation, improved financial accountability, and reduced the need for extra cloud architects. The client achieved 100% workload coverage and audit-ready traceability. This shift turned cloud governance into a more actionable, cost-effective process.
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HCLTech modernized the IT infrastructure for a major US gaming and gambling corporation. The company faced risks from legacy systems,... with uptime and deployment challenges. HCLTech delivered an integrated platform with 24x7 support, predictive maintenance, and cloud readiness. Major installs now complete in 4–5 weeks, supporting over 25 gaming products. The result is improved uptime, faster deployments, and scalable operations across hundreds of gaming facilities.
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HCLTech led a statewide skilling transformation for education institutions. They launched an eight-week program to teach students industry-relevant skills. The... initiative used virtual training, digital labs, and real-world projects. Over 87,000 students were upskilled and 9,000 capstone projects completed. More than 600 faculty members received training. The program improved student employability for technology-driven jobs.
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HCLTech built an Agentic AI platform on AWS for a major institutional bank in the ANZ region. The bank faced... fragmented systems and slow access to customer and credit data. The new AI platform unified access, enabled natural language queries, and improved security. Bankers now get faster insights and spend less time on manual tasks. Productivity rose and decision support became more consistent across regions.
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HCLTech helped a global office technology leader save over $700M by transforming their operations. The company faced high costs and... manual workflows that slowed innovation. HCLTech automated processes, integrated digital tools, and set up agile delivery centers worldwide. The transformation led to a 20% increase in R&D output, 30% faster time-to-market, and 345 patents filed. The client now has a smarter, AI-ready enterprise built for future growth.
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HCLTech helped a global technology leader scale technical support across Asia Pacific. The client needed to ensure business continuity and... multilingual support in Japanese, Korean, and Mandarin. HCLTech set up new delivery centers in Malaysia and Taiwan within eight months. They built a 200+ member multilingual team and used AI and automation to improve response times. The solution managed 8,500 service requests yearly and cut workforce effort by 10%. The client saved 15% year-over-year and improved customer satisfaction.
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HCLTech deployed TCogniHub v1. 0 for a major US telecom provider. The company faced slow, manual incident detection and fragmented...workflows. HCLTech's AI-powered solution automated anomaly detection, ticket creation, and response coordination. The provider saw a 100% reduction in mean time to detect, 80% faster acknowledgment, and 50% quicker resolution. Leadership gained real-time visibility, and support teams improved productivity.
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HCLTech helped a regional blue cross health plan cut costs and boost efficiency. The client faced high costs and inefficiencies... from fragmented IT and vendor setups. HCLTech implemented an integrated delivery model with automation, unified operations, and strong compliance. The solution led to over 30% productivity gains, 40% automation in IT and infrastructure, and a 15-20% annual cost reduction. The health plan now delivers better services and has a stronger foundation for its members.
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A global automotive OEM used HCLTech's virtualization-driven Software-in-the-Loop (SiL) platform to validate Level-3 ADAS features. Traditional hardware and on-road testing... caused long delays and high costs. The new SiL system, integrated with TestSphere and Keyword-Driven Testing, cut test design effort by up to 75%. Release validation now takes about one day instead of weeks. The platform supports flexible deployment and rapid toolchain changes, improving ADAS software quality and compliance.
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HCLTech helped a global contract research organization automate and digitize its REMS registry processes. The new platform improved visibility, reduced... manual work, and enabled quick program duplication. The solution automated order management, audit trails, and compliance tracking. The client achieved 100% regulatory compliance and supported 1,000 patients monthly. Response times dropped below 20 seconds, boosting efficiency for healthcare professionals.
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HCLTech used SAP Fiori to modernize the MRB process for a leading aerospace company. The old system was slow and... manual, causing delays and high backlogs. HCLTech built a new digital workflow with automation and real-time dashboards. The company saw a 90% reduction in backlog and a 5-day faster turnaround. Manual steps dropped by 40% and efficiency improved by 10%.
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HCLTech Digital Academy created a structured program to transform graduates into job-ready professionals. The academy used enterprise-grade learning tools, real-time... project work, and ongoing mentoring. Over two years, it deployed more than 3,000 job-ready professionals. The program maintained high satisfaction and zero platform downtime. Learning was closely aligned with business needs for faster workforce readiness.
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