Real-World Case Studies and Customer Success Stories with GoTo Training

GoTo Webinar helped The Institute of Government at University of Central Florida run the F. A.C.E. annual conference online. The...Institute faced tight time, budget, and resource limits due to COVID-19. They chose GoTo Webinar for its strong features and helpful customer service. The platform enabled virtual networking and training for F.A.C.E. members. The event was delivered successfully despite the challenges.
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GoTo Meeting helped Mittelfranken Vocational Training Centre keep training programs running during the pandemic. The center needed to meet Employment... Agency requirements for all participants, including those with disabilities. After reviewing several online tools, they chose GoTo Meeting for video conferences and online training. The data protection contract from GoTo was a key factor. Staff and participants now rely on GoTo Meeting for daily communication and collaboration.
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GoTo Connect helped Vallejo City Unified School District upgrade to a modern VoIP phone system. The district needed reliable communication... during wildfires and earthquakes. GoTo Connect worked well even with low internet bandwidth. The school valued GoTo's customer service and flexible features. They now recommend GoTo Connect for business continuity.
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GoToWebinar helped the Colegio de Patólogos de Estados Unidos (CAP) continue resident education during the COVID-19 pandemic. CAP used GoToWebinar... to deliver virtual classes when students had to work from home. The platform enabled high-quality academic experiences and faculty collaboration. The results were described as spectacular by the organization. CAP's marketing director led the initiative to ensure learning continuity.
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GoToConnect helped University of Advancing Technology fix problems with their old phone system. The university needed fast changes to call... settings for better communication between students and teachers. GoToConnect made it easy to set up features like call recording and conference lines. The school saw less admin work and more control over their phone system. The CEO could create a conference line in just 5 minutes.
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Rescue by GoTo helps Southern New Hampshire University support over 240,000 users. The Technology Help Desk team uses Rescue to... handle high volumes of technical support requests. The solution makes connecting to support easy and fast, even during peak times. SNHU can now grow its online student base with reliable, scalable support. Users and agents both report a better experience with Rescue.
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GoTo Connect helped Saint Mary's College of California move to remote learning and work during COVID-19. The college replaced its... old phone system with GoTo Connect before the pandemic. This allowed staff to communicate with students and parents from home. Office staff could fax remotely. A student-run call center was set up. GoTo Connect supported mission critical work for the college.
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Rescue helped the Law School Admission Council (LSAC) deliver fast IT support to law school applicants and administrators. LSAC supports over... 140,000 LSAT test-takers and 200+ law schools. Their old support tool could not keep up. Rescue enabled near-instant support and improved reliability. LSAC saved money and surpassed IT support goals with Rescue.
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GoToConnect helped National Holistic Institute fix their phone system problems. Their old system was expensive and unreliable. GoToConnect gave them... reliable service and easy call flow customization. Staff now work more efficiently. The solution is easy to use and supports their growth.
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GoTo Connect replaced Seminole State College's old PBX system. The college's small IT team needed a flexible, cost-effective phone and... communications solution. GoTo Connect, GoTo Webinar, and GoToAssist improved communication for students, faculty, and staff. The college saw better business continuity and easier virtual support during the pandemic. The solution helped the college serve its diverse community more effectively.
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Certification Partners used GoTo Meeting, GoTo Webinar, and LastPass to support schools and universities during the COVID-19 pandemic. They needed tools... to help their clients move to remote learning and keep customer service strong. These solutions helped Certification Partners train clients, connect with them, and work safely. The tools also improved internal efficiency and productivity.
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GoTo Connect helped Leigh Academies Trust replace 15 outdated phone systems across 30+ academies. The trust needed a cloud-based phone... solution that was easy to manage and quick to deploy. GoTo Connect was chosen for its features and user-friendly setup. The rollout started with a successful pilot at Stationers’ Crown Woods Academy. Standardizing on GoTo Connect reduced IT workload and improved call handling for staff and callers.
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GoTo Meeting and GoTo Webinar helped Fraser Public Schools keep over 4,800 students and staff connected during the COVID-19 pandemic. The district used... GoTo's Emergency Remote Work Kits to ensure teachers, principals, and the school board could keep working without interruption. Quick adoption of these collaboration tools allowed Fraser to maintain operations when schools closed. The solution supported seamless communication and remote learning for the entire district.
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LogMeIn Resolve helped BPP Education Group support 2,700 users worldwide. BPP needed a single remote IT support tool during the... pandemic. They chose LogMeIn Resolve for its easy use and seamless connection. The platform unified IT support for staff and students. BPP now keeps high IT standards across all locations.
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GoToConnect helped Bridgerland Applied Technical College replace its old phone system. The college struggled with time-consuming maintenance and hard-to-find parts.... GoToConnect's hosted solution removed the risk of obsolescence. They now pay about the same as their old system's monthly maintenance. The college can focus on technical training for adults across four campuses.
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Rescue helped Fordham University deliver remote IT support to over 4,000 faculty and staff. The university needed a secure solution... due to privacy concerns and distributed systems. Rescue offered on-demand, permission-based remote support that removed access after each session. The IT team's same-day resolution rate jumped from 40% to 75%.
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GoTo Connect helped Dartmouth College fix ongoing VoIP phone system issues during COVID-19. The college needed an easy, affordable, and... integrated solution. GoTo Connect was simple to use and quick to set up. Dartmouth transformed its phone services and call centers fast. The solution improved communication for the university.
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GoToConnect helped Para Los Niños support 15 locations as they grew. Their old phone system could not keep up. GoToConnect... made it easy for staff to work fully remote during the COVID-19 pandemic. The IT director praised GoToConnect for its strong service record. The solution became essential for remote work and communication.
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GoToConnect helped Menlo College replace a 20-year-old IT and phone system. The college needed a modern solution for better collaboration.... GoToConnect gave them flexibility and strong connectivity. They started using it before COVID-19 and it made remote work possible. The CIO says it helped them a lot during the pandemic.
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GoToConnect helped Accelerated Information Systems keep working during hurricane Sandy. Their old PBX system was hard to maintain as the... company grew. GoToConnect offered a low cost and many features. After switching, AIS could keep phone service running even in a disaster. The mobile forwarding feature let clients reach them with no interruption.
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LogMeIn Resolve helps Integrated Partner Solutions automate engineering processes. The company uses document management workflows to secure engineering data. LogMeIn... Resolve is vital for their business success. Their solutions eliminate data reentry and extra file copies. This creates a single source of truth for their clients.
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GoTo Webinar helped ACP Holding Austria GmbH improve their online events. ACP chose GoTo Webinar for its easy-to-use interface and... reliable performance. The platform integrated well with their existing workflows. ACP quickly set up GoTo Webinar and now runs many types of online events. Their team finds the platform flexible for both short expert sessions and long online events.
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GoTo helped Allocate Software standardize videoconferencing across global offices. Covid-19 made remote work necessary. Allocate Software wanted a consistent 'in-room'... meeting experience for all staff. Marlin Communications, a GoTo partner, provided the solution. Now, employees connect easily without travel. GoTo improved collaboration and communication company-wide.
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GoTo Connect and LogMeIn Resolve helped Cobb Technologies manage phone systems and deliver remote support. Cobb Technologies, a leading independent... copier dealer in Virginia, serves over 9,000 clients with office technology and consultancy services. The company needed to grow its managed services division. With GoTo solutions, deployment was easy and support was responsive. Cobb Technologies now provides high service levels to its clients.
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GoTo Connect helped Connecting Media meet strict IT security and data protection needs. The cloud telephone system impressed with its... easy user interface and multi-device rollout. Work processes improved and security concerns were addressed. Connecting Media saw more satisfied customers and greater flexibility. The solution supports companies across Germany, Austria, and Switzerland.
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Rescue by GoTo helped Arise Virtual Solutions improve remote support. Arise replaced phone support and limited remote tools with Rescue.... The platform reduced resolution times and cut costs. Agents now deliver better customer service. Rescue is reliable and offers advanced features. Arise values GoTo's responsive support team.
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Rescue by GoTo helped Evalueserve manage a surge in remote IT support needs. The company faced more tickets and recurring... IT issues as remote work increased. Rescue provided secure, reliable remote support and multi-platform assistance. Evalueserve saw higher customer satisfaction and smoother operations. The GoTo team offered strong support during critical times.
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GoToMeeting helped Coalfire, a large cybersecurity advisory firm, improve team collaboration. After switching to a different web conferencing tool, Coalfire's... sales staff reported up to 15 support complaints per week. The team demanded a return to GoToMeeting for its reliability and ease of use. Coalfire's vice president of IT praised GoToMeeting as the preferred solution for their sales team.
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LogMeIn Resolve helps Helpdesq deliver people-focused IT support. The camera-share feature is crucial for their engineers. Helpdesq values the platform's... ease of use and proactive remote monitoring. GoTo's responsive service supports their managed IT services for small businesses.
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LogMeIn Resolve helped Alpha CC cut call times by 20%. The company improved remote support and device management. Alpha CC... also reduced antivirus and disk management time by half. The solution made it easy to add and manage more clients. Alpha CC can now serve more businesses in Ireland. The IT support team works faster and more efficiently.
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Rescue from GoTo helped Kapsch Group cut remote connection times by two-thirds, reducing setup to under a minute. Before Rescue, remote... workers faced slow, unstable VPN connections that delayed service desk requests. With Rescue, Kapsch improved speed, transparency, and user satisfaction. The solution also enabled better logging and forwarding of requests. Kapsch now solves problems faster and more efficiently.
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Rescue by GoTo helped Arise Virtual Solutions improve remote support. Arise replaced phone support and limited remote tools with Rescue.... The platform reduced resolution times and cut costs. Agents now deliver better customer service. Rescue is reliable and offers advanced features. Arise values GoTo's responsive support team.
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GoTo Connect helped a national cleaning franchise owner, Jeff Hanlon, streamline communications and unify his teams. He needed a unified... communications solution for his two residential and small office cleaning franchises. GoTo Connect allowed him to consolidate multiple systems and manage both locations easily. The platform enabled texting clients, managing operations, and supporting business growth. Collaboration and mobility improved across both offices.
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GoTo Connect helped Copy Products Company (CPC) modernize its phone system. CPC needed a flexible, secure way for sales and... IT teams to stay connected on the go. The cloud-based solution was easy to set up and use. Employees became happier and customer service improved. CPC now has a scalable platform for future growth.
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GoTo Connect AI Receptionist helped Ideal Partners cut missed calls by 95% in two months. The company, with nearly 200... employees, struggled with lost leads after hours, especially in pest control. The AI Receptionist now greets callers, routes urgent calls, and collects info for follow-up. Marketing spend is more effective, and staff no longer cover night shifts. Customers rarely notice they're speaking to AI, and satisfaction is high.
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GoTo Connect helped Simply Print solve problems with missed customer calls. The old phone system caused lost business. GoTo Connect... was easy to set up and use. The owner can now update phone messages from home. Calls go to mobile if the internet is down. This improved customer service and business reliability.
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GoTo Connect helped EMS Copiers solve problems with lost calls and poor call quality. The company was growing and moving... offices, so its old VoIP phone system was not working well. EMS Copiers chose GoTo Connect for a more reliable, scalable, and flexible cloud-based phone system. This change improved their communications and supported their business expansion.
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GoTo Connect and GoTo Contact Center helped Stand for Animals Veterinary Clinic handle more calls from pet owners. The nonprofit clinic... replaced its old on-prem system to improve efficiency. Features like the dial plan editor and call queues let them serve more people each day. The solution also gives insights to boost clinic performance. Staff say they now reach more people daily than before.
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GoTo Connect contact center helped Vista Healthcare improve customer service and streamline operations. The platform unified communication tools for staff... across 20 locations. Vista reduced workflow inefficiencies and managed calls more effectively. Team performance and patient satisfaction increased. Staff could focus more on compassionate patient care.
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GoTo Rescue helped Tufts Medicine support remote workers and speed up IT help requests. The IT team now handles more... support tickets faster. Rescue by GoTo also cut costs for Tufts Medicine. Andrew Duffy-Peter from Tufts Medicine says GoTo costs much less than other products. The solution made a big impact on their IT projects.
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GoToConnect helped WellSpace Health manage rapid growth with a cloud phone system. The solution unified all locations under one easy-to-use... interface. WellSpace Health no longer needed extra maintenance or systems. The organization now enjoys simple management and scalability. Their IT administrator praised GoToConnect for meeting their needs from day one.
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GoTo helped Advanced Reconstructive Surgery Alliance fix problems with their old phone and call center system. ARSA wanted better patient... connections, more data insights, and faster communication. GoTo made it easier for ARSA to reach patients and work as a team. The new system improved support and made operations more agile. ARSA now gives better care to patients.
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GoToConnect helped American Family Insurance fix call drop issues and service interruptions. The company needed a reliable phone system to... keep strong customer relationships. GoToConnect gave employees training tools and improved customer service. Call transfers to the national office are now easier. Customer experience quality increased with GoToConnect.
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GoToConnect helped Farmers Insurance Group in Englewood, Colorado, upgrade to a modern business voice solution. The office needed reliable audio... quality, easy management, and affordable pricing. GoToConnect delivered top audio, simple management, and strong customer support. The team now avoids missed calls and enjoys a lower monthly cost per user.
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GoTo Connect helped 1 Truck Insurance Services improve customer experience. The agency needed fast, multi-channel communication for truck insurance clients.... GoTo Connect enabled daily conversations with new and existing customers using SMS and calls. The solution included SMS, campaigns, outbound calls, and transfers. This made communication easier for their distributed team.
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GoTo Connect helped Go Insurance improve customer service during the COVID-19 pandemic. The company needed a phone system that could... handle long calls and integrate with their broker management system. Go Insurance chose GoTo Connect for its integration with blueButler and its contact center features. The solution increased employee efficiency and improved customer service.
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GoToConnect helped INSURICA Insurance Management Network expand with scalable VoIP technology. The company needed a flexible communication solution to match... its growth. GoToConnect replaced their physical phone system, reducing costs and complexity. INSURICA now delivers better service to clients and makes decisions faster. The hosted VoIP system supports their network of offices.
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GoToMeeting helped Prospera Financial Services train over 130 financial advisors across 23 states. The company needed a cost-effective alternative to... in-person training for its internal CRM and office management software, COREngine, integrated with Salesforce.com. GoToMeeting offered the specific features and reliability Prospera required. Jennifer Teager, platform support lead, praised GoToMeeting for meeting their unique needs.
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Schwabe, Ley & Greiner used GoTo Webinar to digitalize the Finance Symposium, the largest treasury conference in the German-speaking region. They needed a... simple, intuitive tool with strong data protection. GoTo Webinar helped them move their event online during the Corona crisis. The solution made it easy to host a secure, virtual conference. The company improved their event strategy with this digital transformation.
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GoTo Connect helped Versitech LLC, a fast-growing financial services company, support restaurants and hospitality businesses nationwide. Versitech needed a unified... contact center platform to connect teams and manage rising communication challenges. GoTo Connect integrated phone, chat, and text, plus AI analytics and Salesforce integration. This improved team performance, streamlined operations, and delivered better customer experiences.
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LogMeIn Resolve helped ASHL Group support its hybrid workforce. The company used the software to provide remote IT support for... employees working from anywhere. ASHL improved IT support efficiency and effectiveness. The solution enabled proactive endpoint monitoring and fault diagnosis. ASHL kept devices optimised at all times.
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GoTo Connect helped National Energy Foundation (NEF) switch from a desktop phone system to cloud telephony during the pandemic. NEF needed a... user-friendly solution for remote work and found GoTo Connect easy to use. As demand for NEF's Better Housing Better Health helpline grew, the charity nearly tripled its workforce and upgraded to GoTo Contact Center for better call management and analytics. NEF now delivers efficient, reliable energy advisory services to people facing fuel poverty.
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GoToMeeting helped Make-A-Wish overcome firewall issues that blocked their old meeting tool. The non-profit needed flawless meetings for key partners... like Disney. GoToMeeting offered flexible pricing and daily provisioning, making it affordable. Automation features saved the team a lot of time and cut costs. Make-A-Wish now runs important meetings smoothly with GoToMeeting.
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GoToMeeting helped One School at a Time (OSAAT), a non-profit, transform their school infrastructure. Before using GoToMeeting, even the director... doubted change was possible. After implementation, results came quickly. The solution supported OSAAT's mission to keep children in school and break the poverty cycle. GoToMeeting enabled fast, effective collaboration for this non-profit organization.
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GoTo Connect helped Boys & Girls Clubs of America connect 5,000 clubs and 3. 6 million youth. The nonprofit needed...a modern, affordable phone system that worked anywhere. GoTo Connect integrated with Microsoft Teams, making calls seamless and easy to manage. The cloud-based solution cut infrastructure costs and removed the need for physical phones. Admins now use a simple dashboard and drag-and-drop call routing. BGCA saves money on travel and delivers better service faster with GoTo Connect.
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GoToWebinar helped Ontario Systems improve product training and communication. Ontario Systems needed a simple webinar solution to connect with their... audience and share product information. Before GoToWebinar, they only had written explanations and PDFs. With GoToWebinar, they now deliver multimedia training content quickly. Webinars play a key role in their sales process and boost their sales team's efforts.
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GoToWebinar helped Wild Apricot reach a global audience with educational content. Wild Apricot needed a way to connect with members... worldwide and share training. GoToWebinar made it easy to run webinars across time zones. The platform improved engagement and let them deliver quality content. Sonia Khosla praised GoToWebinar for its reliability and ability to support their mission.
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ProductPlan used GoToWebinar to reach more leads and engage their audience. The marketing team wanted to generate and convert leads... at a lower cost. GoToWebinar helped them deliver interactive, real-time experiences. They increased lead reach and improved customer satisfaction. ProductPlan now shares valuable content more effectively with their audience.
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GoTo Connect replaced DALIM SOFTWARE's old PBX VoIP system. The cloud platform made it easy for global employees to call... from any device. GoTo specialists solved contract issues and swapped out all desk phones. DALIM SOFTWARE saved money on hardware upgrades. The company now enjoys secure, reliable communication across locations.
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GoTo Connect helped Blue Chip PFP, a UK leader in passive fire protection, upgrade from a single phone line to a cloud-based phone system. The company needed... a more professional and efficient way to handle calls as it grew. With GoTo Connect and PHMG, Blue Chip PFP set up call management, dialing plans, and branded audio. Now, calls reach the right person fast, and staff work flexibly from any location. This improved customer experience and team efficiency.
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GoTo Central helped Al Bawani, a large construction company in Saudi Arabia, improve IT management and monitoring. The company needed... better cybersecurity, remote support, and inventory management as it grew. GoTo Central provided a cloud-based, plug-and-play solution with strong scripting features. Al Bawani now manages all machines and servers from one place, boosting productivity and optimizing IT resources.
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GoTo Webinar helped DATAflor AG expand its seminar offerings to evenings and weekends. The company saw a significant increase in... seminar sales. DATAflor used GoTo to meet growing demand for training and seminars. The solution also reduced the burden on employees. GoTo provided reliable online training for the construction software sector.
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GoTo Meeting helped Bennett, Bigelow & Leedom, a law firm in Washington, keep working during the COVID-19 pandemic. They used GoTo... Meeting for hearings, talking to expert witnesses, and depositions. GoTo Central made remote work easier for the team. GoTo Room gave lawyers a safe office option for video calls when home was not comfortable. The firm stayed connected and kept serving clients with these tools.
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GoToConnect helped Legal Aid of Arkansas cut operating costs, which made up nearly 20% of their annual budget. The organization switched... from an expensive, complex phone system to GoToConnect. This change let them save money while keeping key features. Legal Aid of Arkansas can now help more people with limited resources. The solution improved efficiency for their legal services team.
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GoTo Connect and Central helped Kiernan Trebach fix their phone system and improve remote access. The law firm needed secure,... reliable communication for attorneys working from anywhere. GoTo Connect replaced their failing phones, while Central gave visibility into computer issues. The solution was easy to use, saved money, and had no outages. Kiernan Trebach saw new features and better collaboration with GoTo's tools.
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GoTo Connect helped Larry H. Miller Dealerships handle more customer calls and improve customer experience. Their old phone system could... not keep up with call volume. GoTo Connect offered advanced features and easy integrations. The setup was smooth and let staff work from home. The company saw more revenue, less customer frustration, and saved time managing the system.
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GoTo Connect Contact Center and its AI receptionist helped Bob Johnson Imports cut call center volume by 25%. The automotive group... improved customer experience and adapted to staffing changes. The solution saved significant time for the team. Dave Greenly, director of ecommerce, led the adoption. The company operates nine new vehicle franchises and multiple service departments.
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GoTo Connect helped Ewing Automotive improve customer experience across four dealerships. The company wanted to make business easier for clients... and reduce disagreements. GoTo Connect made communication simple for 650 employees. The platform is easy to use and does not require IT help. Ewing Automotive can now manage calls from anywhere.
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GoTo Connect helped Salt Lake Express improve customer service and operations. The company has over 200 employees across offices, stores,... call centers, and workshops. Before GoTo Connect, they could not track call duration or spot outliers. Now, they use call data to boost employee performance and customer satisfaction. The solution increased transparency and efficiency for their transportation business.
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GoTo Connect helped MV Transportation improve customer service for seniors and people with disabilities. The company used GoTo Connect's contact... center to make operations faster. Weekly updates and AI receptionist features made the platform efficient. MV Transportation now gives better service to riders across 85 US locations.
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GoTo Connect replaced viadonau's old phone system. The cloud solution improved communication and enabled remote work. Employees now enjoy flexible,... centralized management and easy integration of calls and online meetings. viadonau reduced fixed costs and gained a modern, sustainable platform. The company praised GoTo Connect for its value and powerful features.
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LogMeIn Resolve ayudó a 360 Orthodontics a mejorar su soporte remoto. Antes, los técnicos debían visitar a los clientes para... resolver problemas de hardware. Con la función de compartir cámara, ahora resuelven problemas de hardware más rápido. La solución es económica y fácil de usar. Los clientes de 360 Orthodontics tienen una mejor experiencia de soporte.
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GoTo Connect helped KAD Dental Staffing manage 4,000 to 6,000 monthly calls as their business grew. Their old phone system... could not keep up with demand. Many dental office clients already used GoTo Connect, making the switch easy. KAD Dental Staffing also used GoToAssist to support remote employees. After implementing GoTo Connect, they saw immediate improvements in call flow management.
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GoTo Connect helped Southern California TMS Center centralize operations and modernize communications. The organization eliminated missed connections and improved adaptability... for future growth. With GoTo Connect, they tripled their number of phones. This allowed them to focus more on delivering mental health care in Southern California. The platform is scalable and intuitive, supporting their expansion across 13 locations.
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GoToConnect helped ESI Technologies upgrade its phone system for better service. The company needed faster, more flexible communications to meet... demands from pharmaceutical and biotech clients. GoToConnect, set up by Fortay Connect, gave ESI Technologies a cloud-based telephony solution. Now, calls route to the right person or to standby staff, so no customer call is missed. Staff can answer calls anywhere, improving customer service and efficiency.
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GoTo Connect helped Mendocino Forest Products Company save about $150,000 in the first year. The company makes and distributes certified... wood products. They removed all PRI and service contracts. This made their IT simpler and cut costs. The director of IT praised the return on investment.
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GoTo Webinar helped Voith, a global manufacturing company, train sales employees and connect with customers worldwide. Voith needed a webinar... tool for international employee training and global customer contact. The COVID-19 pandemic disrupted their processes, making digital solutions essential. GoTo Webinar supported Voith's digitalisation and remote communication needs.
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GoTo Webinar helped XING Events quickly move events online during the COVID-19 pandemic. XING Events integrated GoTo Webinar into its... event management platform. This made it easy for customers to plan and run digital events. The partnership simplified online event planning for over 18 million users in the German-speaking region. XING Events saw strong potential in working with GoTo for virtual event solutions.
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GoTo Webinar helps LSZ GmbH host webinars for over 10,000 decision-makers each year. The platform makes it easy to register... participants and run interactive polls. LSZ uses GoTo Webinar to support digital transformation and future of work topics. The tool lets LSZ run events from anywhere, boosting company growth. Webinars now play a key role alongside traditional events.
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LogMeIn Resolve gave RPG Crouch Chapman LLP full oversight of their IT assets. The accounting firm needed better IT management... and visibility. After stress-testing, they chose LogMeIn Resolve for its all-in-one remote support. The platform made IT management easier and more efficient. RPGCC now has total visibility and control over all devices from one simple dashboard.
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GoTo Webinar helped Sage support customers with a live Q&A platform. Sage used GoTo to handle a surge in support... demand after launching Making Tax Digital. The platform let Sage run five all-day webinars daily for different software packages. Customer satisfaction scores improved right away. Sage's service teams became more productive and webinars were easier to deliver.
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GoTo Connect Contact Center helped H2H Enrollments boost first-call resolution for employee benefits support. The team faced challenges with manual... call tracking and agent overload. With GoTo Connect, they automated call routing, centralized voicemail, and used AI-powered notes. Agents now feel less stressed and more organized. The solution improved documentation, agent satisfaction, and customer service quality.
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GoTo helped Sheakley HR Solutions improve efficiency in HR and payroll outsourcing. Ryan Pappas, a training consultant, used GoTo to... teach clients and support the sales team with product demos. He needed a reliable and scalable solution to solve the same problems his clients faced. GoTo provided the tools needed for fast, dependable communication and collaboration.
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Rescue remote support helps Motorola solve technical issues for customers worldwide. Motorola faced language barriers and communication gaps between agents... and customers. Rescue and Rescue Lens video tools let agents see device problems and fix them faster. Motorola reduced average handle time and improved support for global customers. The solution works for both software and hardware issues, including Moto 360 and Moto Mods.
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Rescue helped FUJIFILM Asia Pacific improve remote support and customer satisfaction. The company used Rescue to enable remote technical assistance... and proactive support. FUJIFILM trained its support engineers to use Rescue for a seamless customer onboarding process. The tool also opened new revenue streams, like remote design and training services. FUJIFILM achieved cost savings and enhanced its value-added services with Rescue.
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GoTo Webinar helped The Executive Institute move all events online when in-person gatherings stopped. The platform offered strong security, reliability,... and analytics. Member event usage more than doubled after switching to virtual events. Members now prefer the online format and want it to continue. The Executive Institute expects higher retention rates as more members benefit from the new model.
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GoTo Meeting and LastPass helped PeopleKeys move from in-person to virtual meetings and training. The company faced strict lockdowns in... Ohio. They needed to keep working with clients online. GoTo Meeting and LastPass made remote sessions easy and secure. PeopleKeys found these tools to be the perfect solution for their needs.
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GoTo Connect helped Dixon Schwabl + Company solve problems with their old phone system. Their previous VoIP phones could not... be used at home, causing wasted costs and poor experience. GoTo Connect integrated with Microsoft Teams, which DS+CO already used. The new solution improved voice quality and made customer experience better. The IT director reports positive feedback from staff and clients.
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GoTo Webinar and GoTo Stage helped Amazon Advertising host webinars for up to 1,500 participants. Their old platform limited attendee... numbers and required manual tracking of engagement data. With GoTo, they now manage large online events easily and save 12 hours of work each month. The solution improved efficiency and participant experience. Amazon Advertising benefits from reliable webinar software.
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GoTo helped Munch Supply, a leading wholesale distributor, unify operations after switching from their previous provider. The platform improved call... management and reporting. Operations, IT, and end users aligned quickly with GoTo. Analytics from GoTo helped Munch Supply better understand customer needs. The company saw strong results from streamlined processes.
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GoToWebinar helped MITEGRO quickly turn a canceled in-person trade fair into a digital event. MITEGRO used GoToWebinar to host a... series of online seminars with no participant limit. Over 5,000 people joined the virtual event. The platform enabled MITEGRO to keep strong connections with their audience during the COVID-19 crisis. MITEGRO had already used GoToWebinar for online training with great results.
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GoTo helped COLTENE manage and set up trainings in multiple languages for their global workforce and clients. COLTENE needed a... solution to support rapid organic growth worldwide. The platform enabled efficient training management across regions. This improved their ability to scale and support international teams. GoTo provided a reliable communication and collaboration tool for COLTENE's expansion.
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GoTo Rescue and Live Lens helped COSMOTE improve remote technical support. COSMOTE faced complex customer issues that often needed field... visits. After a successful Live Lens pilot, COSMOTE deployed 28 licenses for 84 support agents. Live Lens enabled faster, more efficient call resolution and improved customer experience. Many problems now resolve on the first call, reducing the need for home visits.
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GoTo Connect helped EMA Consulting switch to remote work during COVID-19. Their old VoIP provider could not meet their needs.... GoTo Connect gave the team flexibility to work from anywhere. Call quality and connectivity problems dropped sharply. The move to remote work became a very positive experience for EMA Consulting.
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GoTo Connect helped Land Use Consultants (LUC) unify communications for 280 employees across the UK. LUC faced problems with separate... Microsoft Teams and telephony systems that did not integrate. GoTo Connect offered seamless Microsoft Teams integration and all needed telephony features. LUC purchased 250 licenses and saw easier communication, improved dial plans, and cost savings. The ICT manager praised GoTo Connect for simplifying their work.
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GoTo Connect helped Durham Travel shift from in-person to remote client meetings during the pandemic. The call routing feature let... agents transfer calls easily, saving time and boosting agent efficiency. Durham Travel quickly saw benefits after switching to GoTo Connect. The solution supported their need for personalized customer support. This change helped them adapt to lockdowns and continue serving clients.
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GoTo Connect helped Dragon 2000 solve problems with their old phone system. The company needed a flexible phone solution for... staff working off-site. GoTo Connect let all employees make and receive calls from anywhere. This improved communication and remote work for the team. The new system gave Dragon 2000 the flexibility they wanted.
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GoTo Connect helped Civilserve switch from a standard phone system to VoIP. Employees and freelancers gained flexibility to work from... home or on the go. Civilserve improved customer satisfaction and saved time. The company now has excellent availability and always a contact person on the phone. GoTo Connect made future work easy for Civilserve.
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GoTo Webinar helped KSV1870 run regular, interactive webinars for their members. The team chose GoTo Webinar after a detailed evaluation.... The platform met all their needs for communication and engagement. Webinars quickly became a key part of KSV1870's company-wide communication strategy. The marketing and partner management lead praised the impact of webinars.
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GoTo Connect helped Henley align its VoIP telephony systems across global operations. Henley needed a more strategic way to manage... IT and infrastructure. After reviewing cloud-based telephony products, Henley chose GoTo Connect as its global telephone system. This solution improved communication and unified their business phone systems.
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