In comparing Zoho Survey and SmartSurvey, both excel in customer feedback management, yet cater to different business needs. Zoho Survey is a robust choice for large enterprises with its powerful data integration and continuous support capabilities while also appealing to industries like IT and marketing. Conversely, SmartSurvey targets government sectors with tools to boost customer satisfaction and brand awareness effectively. Each product meets specific strategic objectives through tailored features, making them valuable in distinct contexts.
Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.
SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.
Top use cases: Zoho Survey vs SmartSurvey
Use cases tied to Zoho Survey and SmartSurvey from verified data sources. Click any use case for supporting evidences.
| Zoho Survey | SmartSurvey |
|---|---|
Top Capabilities: Zoho Survey vs SmartSurvey
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Zoho Survey vs SmartSurvey
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Zoho Survey vs SmartSurvey
Share of peer evidence by company size for Zoho Survey and SmartSurvey. Each product segments add up to 100%. Click any segment for supporting evidence.
| Zoho Survey | SmartSurvey | |
|---|---|---|
| Key Capabilities Supported | Zoho Survey focuses on collecting feedback, market research, and managing communications. It suits businesses engaged in detailed customer feedback gathering and communication. → | SmartSurvey emphasizes collecting feedback, conversational surveys, and CSAT measurement. This supports businesses targeting engagement and satisfaction metrics. → |
| Business Goals | Zoho Survey aids in improving customer satisfaction and acquiring customers. It aligns with businesses aiming to enhance service and market expansion. → | SmartSurvey focuses on customer satisfaction and brand awareness. It caters to businesses looking to enhance their brand's standing and customer service. → |
| Core Features | Zoho Survey provides custom reports, data import, integration, and compliance. These features are vital for enterprises requiring complex data management. → | SmartSurvey offers security, analytics, compliance, and custom reports. Its features are ideal for businesses needing rigorous data security and analysis. → |
| Vendor Support | Zoho Survey offers round-the-clock support and uses phone, email, and chat. This satisfies businesses needing reliable, continuous support. → | SmartSurvey provides chat, email, and 24/7 support, favoring operations preferring broad support channels for uninterrupted service. → |
| Segments and Industries | Zoho Survey is preferred by large enterprises in IT, education, and marketing sectors. It excels in handling diverse industry needs. → | SmartSurvey is used mainly by mid-market sectors like government and transportation. It is tailored for public sector feedback management. → |
| Operational Alignment | Zoho Survey integrates into large-scale environments and fits complex workflows. Ideal for large corporations with varied operational demands. → | SmartSurvey aligns well with mid-sized businesses and government agencies, benefiting operations with moderate complexity. → |
Applying your context and needs changes the comparison
Zoho Survey and SmartSurvey: Best activities based on customer satisfaction
Most deployed common Activities for Zoho Survey and SmartSurvey
How efficiently Does Zoho Survey and SmartSurvey manage your Collecting Feedback?
"...their ad campaigns on social media 2) Surveying our internal sales people for ideas for product improvements 3) Surveying current clients for suggestions on improvements to the business or areas that need improvement...." Peer review by William F, Vice President of Sales
"...Surveying potential customers to understand and provide the service they require Collecting end point data...." Peer review by Administrator
How can Zoho Survey and SmartSurvey optimize your Engaging Conversational Surveys Workflow?
"...Zoho Survey has helped me in surveying process of my business and i am able to coordinate and manage my business well...." Peer review by Jackline w, Television presenter
"...Increased number of responses which has helped increase employee engagement...." Peer review by Paula Lye, Health, Wellness and Fitness
How efficiently Does Zoho Survey and SmartSurvey manage your Communication Management?
"...Is a very complete platform, its acquisition prices are competitive to those of other platforms, offers solutions to companies and people in terms of creating surveys, and can reach even more people by being able to send them by email and upload them to the cloud...." Peer review by ferd p, Community Manager , Real Estate
"...Good interface with attractive options for survey Very easy to set up and publish Give good information of analysis with good range of display and presentation options...." Peer review by Paul Mulligan, Education
Why is Zoho Survey and SmartSurvey the best choice for Market Research?
"...It is very easy to construct the questions and as a person from the market research industry, the flexibility to construct questions and their logic is very good...." Peer review by Shannon M., President, Non-Profit Organization Management
"...From event feedback to sophisticated market research, SmartSurvey is your best choice...." Case Study Department for Education
Integrations
Ecosystem partners each product commonly connects with.
Zoho Survey
News
Latest Zoho Survey news
Zoho Launches Nigeria Edition of Zoho Books for VAT, E-Invoicing Compliance
Zoho launched the Nigeria edition of Zoho Books, a cloud-based accounting solution, to aid businesses in VAT and e-invoicing compliance. This edition includes AI-native financial tools for managing finances, offering features like VAT rate automation, e-invoice submission, and anomaly detection. The launch is part of Zoho's finance suite, which includes various applications tailored for local tax needs in multiple countries.
Latest SmartSurvey news
New CSAT/eSAT Calculation Now Available - Product Update - SmartSurvey
SmartSurvey has launched a new CSAT/eSAT calculation feature for Enterprise Plus users, allowing them to measure satisfaction based on the percentage of satisfied responses rather than averages. This update provides a clearer view of customer or employee sentiment and simplifies reporting. The feature is available now and can be accessed when adding or editing satisfaction questions in surveys.
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