Overview: SmartSurvey and Listen360 Customer Engagement Platform as Customer Feedback Management Category solutions.
SmartSurvey and Listen360 Customer Engagement Platform both excel in customer feedback management but cater to different needs. SmartSurvey offers robust capabilities for social media and mid-market customers, enhancing brand awareness and operational efficiency. Listen360 prioritizes improving customer satisfaction with focus on security and global reach. While SmartSurvey's comprehensive reporting appeals to government sectors, Listen360's strong security features benefit health and non-profit industries.
SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.
Listen360 Customer Engagement Platform: Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.
SmartSurvey and Listen360 Customer Engagement Platform: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SmartSurvey focuses on collecting feedback, engaging surveys, and social media management. read more →
Listen360 Customer Engagement Platform emphasizes feedback collection, survey engagement, and communication management. read more →
Business Goals
SmartSurvey targets improving customer satisfaction and brand awareness. read more →
Listen360 Customer Engagement Platform aims to enhance customer satisfaction and manage operational efficiency. read more →
Core Features
SmartSurvey stands out with custom reports, analytics, and seamless data integration. read more →
Listen360 Customer Engagement Platform excels with advanced security, robust integration, and detailed analytics. read more →
Vendor Support
SmartSurvey provides 24/7 support with options like chat, email, and phone. read more →
Listen360 Customer Engagement Platform offers comprehensive 24/7 support with emphasis on chat. read more →
Segments and Industries
SmartSurvey is popular among government, transportation, and educational sectors. read more →
Listen360 Customer Engagement Platform serves non-profits, health, and consumer services. read more →
Operational Alignment
SmartSurvey fits well with mid-market and large enterprises seeking efficiency. read more →
Listen360 Customer Engagement Platform aligns with enterprises focused on security and customer relations. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
How does SmartSurvey facilitate Social Media Management?