Overview: Viber and Google Voice as Community Management Category solutions.

In the Community Management space, Viber and Google Voice offer robust solutions for different user needs. Viber is ideal for larger enterprises focusing on diverse communication management, while Google Voice excels in call-related functionalities suitable for smaller and medium businesses. Viber leads in vendor support variety, featuring comprehensive options for phone, chat, and 24/7 support, whereas Google Voice underscores phone support, compelling for real-time communication needs. Both offer analytics and security but serve distinct market segments.

Viber: Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.

Google Voice: Google Voice provides one number for all phones, with features like voicemail, call screening, and free US long distance. It offers low international rates and SMS capabilities.

Viber and Google Voice: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Viber supports communication management and collaboration, focusing on internal dialogue and structured contact management. read more →

Google Voice is strong in sales and helpdesk call management, prioritizing call-focused features and communication handling. read more →

Business Goals

Viber excels in improving internal communication and enhancing customer relationships, offering enterprises tools to boost communication efficiency. read more →

Google Voice aims at acquiring customers and entering new markets, facilitating growth through better communication strategies. read more →

Core Features

Viber integrates robust security and privacy alongside ease of migration, crucial for large enterprise transitions. read more →

Google Voice provides advanced AI features and strong integration, appealing to tech-savvy businesses keen on adopting smart technologies. read more →

Vendor Support

Viber offers extensive 24/7 support options, including phone and chat, ensuring comprehensive help when needed. read more →

Google Voice emphasizes strong phone support, making it preferable for those who value immediate, voice-based assistance. read more →

User Segments and Industries

Viber is popular among large enterprises and the education sector, suitable for large-scale communications. read more →

Google Voice mainly serves mid market and healthcare, fitting for operational environments with specific call handling needs. read more →

Operational Alignment

Viber is tailored for complex, large-enterprise environments, supporting diverse channels like phone and video. read more →

Google Voice aligns with smaller scale businesses, emphasizing text and mobile integrations for flexible operations. read more →