Pure Chat vs. JivoChat: Comparing Best Live Chat Solutions 2026

Overview: Pure Chat and JivoChat as Live Chat Category solutions.

Pure Chat and JivoChat cater to businesses seeking robust live chat solutions but differ significantly in their objectives and user bases. Pure Chat excels in large-scale enterprise environments, offering extensive customer engagement capabilities and broad integration support. JivoChat specializes in improving sales and customer relationship management, appealing more to mid-size enterprises and retail sectors. Both products focus on enhancing live communication, but Pure Chat provides a more comprehensive feature set, while JivoChat prioritizes direct sales facilitation.

Pure Chat: Pure Chat is a live chat software for small to mid-sized teams offering unlimited chats. It is the preferred solution for businesses seeking efficient customer communication.

JivoChat: JivoChat allows website owners to convert visitors into customers with an easy setup. Up to five agents can use the service for free.

Pure Chat JivoChat
Key Capabilities Supported Pure Chat supports robust engagement management and extensive helpdesk management, making it vital for enterprises looking to streamline customer interactions. → JivoChat facilitates engagement management and excels in rating and review management, appealing to businesses keen on tracking customer feedback. →
Business Goals For Pure Chat, acquiring customers and enhancing relationships are top priorities, crucial for large enterprises aiming at market expansion. → JivoChat primarily focuses on increasing sales and enhancing relationships, ideal for businesses wanting to drive revenue growth. →
Core Features Key features of Pure Chat include custom reports and data import/export, serving enterprises needing comprehensive data handling. → JivoChat supports integration and ease of migration, offering tools necessary for smooth transitions and seamless communication. →
Vendor Support Pure Chat offers 24/7 support and chat support, ensuring round-the-clock assistance especially for large-scale operations. → JivoChat provides chat and 24/7 support, meeting the needs of users requiring reliable assistance promptly. →
Segments and Industries Pure Chat is predominantly used by large enterprises in IT and education, reflecting its suitability for comprehensive business environments. → JivoChat is favored within the retail and banking sectors, highlighting its alignment with customer-facing industries. →
Operational Alignment Pure Chat integrates into operations of large enterprises, leveraging its broad feature set for complex environments. → JivoChat fits well with mid-market enterprises, focusing on sales-driven outcomes and straightforward customer interactions. →
lightning

Applying your context and needs changes the comparison

Pure Chat and JivoChat: Best activities based on customer satisfaction

Most deployed common Activities for Pure Chat and JivoChat

How efficiently Does Pure Chat and JivoChat manage your Engagement Management?
Pure Chat and Jivochat both allow users to engage with customers through live chat. Pure Chat emphasizes proactive engagement by allowing users to initiate conversations, while Jivochat focuses on automated engagement using smart triggers and rules. Jivochat offers a wider range of engagement options including Facebook, voice services, and mobile, while Pure Chat primarily focuses on live chat interactions.
"...This can then be dropped in the "Start-Up" following..." Peer review by Nick H, Office Manager and Pre-Sales Consultant, Information Technology and Services
"...The mobile apps allows users to engage customers while both are on-the-go...." Peer review
Why is Pure Chat and JivoChat the best choice for Communication Management?
Pure Chat and JivoChat both allow businesses to communicate with customers through live chat. Pure Chat provides monitoring and tracking tools for administrators, while JivoChat allows users to see what customers are typing before they send a message. Pure Chat offers sleep mode to send emails of customer questions, while JivoChat integrates with Facebook Messenger for communication management. Both tools have limitations, such as Pure Chat being slow with new notifications and JivoChat not offering the ability to send voice messages.
"...Pure Chat presents monitoring and tracking tools that provide a business overview to admins at all times...." Peer review from Featured Customers
"...we mean that the entry and sending of messages is extremely fast and our users have said they are very comfortable with JivoChat since we implemented it, The best part is that it is for a very affordable price...." Peer review by Jim M, Consultant

Pure Chat in Action: Unique Activities

How does Pure Chat address your Helpdesk Management Challenges?
Pure Chat offers a comprehensive helpdesk management solution with features such as mobile compatible chat widget, unlimited chat and agents, chat customization, chat transcript, and 24/7 user support. The platform is intuitive and user-friendly, supported by prompt and helpful customer service. nWhile Pure Chat provides essential helpdesk management features, it lacks a dedicated help module for user inquiries, requiring users to rely on self-research for troubleshooting.
"...We use the free Pure chat feature and still get to enjoy the basic features everyone expects to get from an helpdesk tool like mobile compatible chat widget ,unlimited chat,unlimited agents ,chat widget customization ,chat transcript and 24/7 user support...." Peer review by Esther P, Senior Marketing Specialist, Telecommunications
How does Pure Chat address your Contact List Management Challenges?
Pure Chat facilitates customer communication. It provides an avenue for customers to contact support and receive immediate responses. The program saves chat transcripts and client contact information.
"...I think this is a great program if you don't make your chats "too" in-depth and are simply trying to capture contact information. ...." Peer review by Scott M. W., Lawyer, Legal Services
How does Pure Chat address your Generation Of New Leads Challenges?
Pure Chat enables businesses to connect with potential customers directly on their websites. The platform facilitates conversations, provides insights into user behavior, and captures contact information for lead generation. This approach allows businesses to effectively drive sales and expand their customer base.
"...It's very easy to talk with new leads, solve problems for current customers and make it possible to connect with people from our website...." Peer review by Patrick D., Financial Services

JivoChat in Action: Unique Activities

What Are the key features of JivoChat for Rating And Review Management?
The platform provides a daily service quality score based on various metrics including customer ratings. nIt offers detailed agent performance reports including customer ratings and transcripts of chats. nThe platform enables the collection of customer feedback through ratings and provides insights to improve customer service quality.
"...JivoChat is the top-rated mobile customer support app at the App Store...." Live Chat Software for Websites

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting

Pure Chat JivoChat
Peer score 4.5 4.6
Peer insights 1919 795
Top industries
Computer Software 10.0%
Information Technology And Services 10.0%
Education 7.0%
Computer Software 18.0%
Retail 16.0%
Banking 13.0%
SMB and Mid-Market 87.0% 95.0%
Enterprise 13.0% 5.0%
Pricing Pure Chat JivoChat

News

Latest JivoChat news

Building a Custom AI Chatbot for JivoChat With Scand: Going Beyond the Pre-Built Bot Partners

JivoChat allows businesses to build custom AI chatbots using its Bot API, enabling integration with specific internal systems and data. This flexibility goes beyond pre-built options like Chatme and Aimylogic, allowing companies to use their own AI models and logic for enhanced customer interaction.

27/07/2026 - source