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Microsoft Teams vs Cisco Jabber: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Microsoft Teams vs. Cisco Jabber is based on a specific set of business needs and context. The comparison uses 93220 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Microsoft Teams and Cisco Jabber

Microsoft Teams, Cisco Jabber, Slack, Yammer, etc., belong to a category of solutions that help Team Collaboration. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Microsoft Teams covers Collaboration with Offline, Conference Call Management with Offline, Communication Management with E-Mail, Content Management with Chat, etc.

Cisco Jabber focuses on Collaboration with Phone Calls, Communication Management with E-Mail, Conference Call Management with Offline, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Microsoft Teams

Focus area

Microsoft Teams is better than Cisco Jabber for

Software Failure Risk

  • medium

logo Cisco Jabber

Focus area

Cisco Jabber is better than Microsoft Teams for

Software Failure Risk

  • low

About

Collaboration software with Video conferencing, chat and call - more ways to be a team

Collaboration software providing unified communications through instant messaging, voice and video calls

Age

1975

1984

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

130

48

Total Goals
(we found evidences for)

21

11

Top Processes

Evidences indicate better relative satisfaction



conference call management


communication management

sending & publishing communications

tracking & monitoring communications


sales call management

call transcription


content publishing

searching for content


sales document management

proposal & quote management

contract management


engagement management

engaging and following up

engaging with scheduling & cadence


training & onboarding


contact list management

creating contact list




products & pricelist management


social media management

social media analytics

scheduling post to social media

engaging on social media


knowledge management

creating knowledge base





competitive intelligence


sales review & feedback


generation of new leads



customer feedback management

measuring customer satisfaction


courses & assessment

create learning path

track learning progress


campaign management


business development


license management


conversion management


calendar management


lead qualification

lead qualification: technographic

lead qualification: demographic


touchpoint management


channel management



trade show marketing


community building


rating and review management


subscription management





bundling of products



membership management





performance management



relationship management



distribution management


opportunity management


loyalty management

identify target customers


customer case management


follower management



lifetime value management




category management



revenue cycle management


international marketing




account management


social media marketing



advocacy management


discount management


promotion management



Top Goals

Goals Achieved

  • Improve internal communications

  • Scale best practices

  • Acquire customers

  • Enhance customer relationships

  • Launch new products

  • Improve stakeholder relations

  • Improve efficiency

  • Improve ROI

  • Improve digital and social presence

  • Increase sales & revenue

  • Grow market share

  • Improve visibility

  • Establish thought leadership

  • Manage risk

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve brand engagement

  • Improve navigation

  • Build brand awareness

  • Shorten ramp up time

  • Increase customer life time value

  • See 18 more
  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve efficiency

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve ROI

  • Establish thought leadership

  • Improve visibility

  • Scale best practices

  • Increase sales & revenue

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • offline

  • chat

  • video

  • events

  • trade shows

  • e-mail

  • on premises

  • mobile

  • website

  • mobile app

  • mass media

  • Skype

  • text SMS

  • Slack

  • point of sale

  • social media

  • promotions

  • Facebook

  • support groups

  • See 17 more
  • phone calls

  • offline

  • chat

  • video

  • events

  • trade shows

  • e-mail

  • on premises

  • mobile

  • website

  • mobile app

  • mass media

  • Skype

  • text SMS

  • Slack

  • point of sale

  • social media

  • promotions

  • Facebook

  • support groups

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting