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Compare Slack vs Cisco Jabber

Comparison Summary

This comparison report of Slack vs. Cisco Jabber is based on a specific set of business needs and context. The comparison uses 77603 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Slack and Cisco Jabber

Slack, Cisco Jabber, Microsoft Teams, Yammer, etc., belong to a category of solutions that help Team Collaboration. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Slack covers Collaboration with Chat, Communication Management with Chat, Content Management with Chat, Sales Document Management with Chat, etc.

Cisco Jabber focuses on Collaboration with Phone Calls, Communication Management with E-Mail, Conference Call Management with Offline, Helpdesk Management with Phone Calls, etc.

"Given the pace of the content creation for all of our different brands, being secretive does not benefit anyone. Slack has really allowed us to encourage openness and transparency. " - Aya Kanai

"I don't know how we collaborated before we got Cisco Webex. It's so natural to me now, and a much more inspiring way to work. " - Ida Furnes Breivik

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Slack

Focus area

Slack is better than Cisco Jabber for

Software Failure Risk

  • low

logo Cisco Jabber

Focus area

Cisco Jabber is better than Slack for

Software Failure Risk

  • low

About

Slack: Where work happens

Collaboration software providing unified communications through instant messaging, voice and video calls

Age

2009

1984

Financials

SERIES H

IPO

Business Need

Total Processes
(we found evidences for)

136

48

Total Goals
(we found evidences for)

20

11

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications

tracking & monitoring communications


content publishing

searching for content


sales document management

proposal & quote management

contract management


engagement management

engaging and following up



training & onboarding


conference call management



trade show marketing


knowledge management

creating knowledge base


sales call management


social media management

engaging on social media

scheduling post to social media

managing social media account

social media analytics

monitoring social media


touchpoint management


contact list management

creating contact list



customer feedback management

measuring net promoter score

measuring customer satisfaction




lead qualification

lead qualification: technographic


products & pricelist management


generation of new leads


community building


conversion management




sales review & feedback




campaign management

campaign monitoring

campaign analytics



relationship management


business development



loyalty management

customise loyalty program



account management


rating and review management




customer case management



social media marketing


motivation management


competitive intelligence


promotion management



courses & assessment

track learning progress

create learning path


performance management




international marketing


discount management


follower management



lifetime value management







category management


distribution management


revenue cycle management




pipeline management



relationship marketing



calendar management


referral management



billing and invoice management



sales incentive management


personalized marketing



Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve visibility

  • Grow market share

  • Improve stakeholder relations

  • Launch new products

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Increase sales & revenue

  • Improve efficiency

  • Build brand awareness

  • Shorten ramp up time

  • Establish thought leadership

  • Improve ROI

  • Improve brand engagement

  • Improve consistency

  • Increase customer life time value

  • Manage risk

  • See 17 more
  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve efficiency

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve ROI

  • Establish thought leadership

  • Improve visibility

  • Scale best practices

  • Increase sales & revenue

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • offline

  • chat

  • video

  • events

  • trade shows

  • e-mail

  • on premises

  • mobile

  • website

  • mobile app

  • mass media

  • Skype

  • text SMS

  • Slack

  • point of sale

  • social media

  • promotions

  • Facebook

  • support groups

  • See 17 more
  • phone calls

  • offline

  • chat

  • video

  • events

  • trade shows

  • e-mail

  • on premises

  • mobile

  • website

  • mobile app

  • mass media

  • Skype

  • text SMS

  • Slack

  • point of sale

  • social media

  • promotions

  • Facebook

  • support groups

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting