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Slack vs Mural: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Slack vs. Mural is based on a specific set of business needs and context. The comparison uses 69729 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Slack and Mural

Slack, Mural, Microsoft Teams, Yammer, etc., belong to a category of solutions that help Team Collaboration. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Slack covers Collaboration with Chat, Communication Management with Chat, Content Management with Chat, Sales Document Management with Chat, etc.

Mural focuses on Collaboration, Engagement Management, Workflow Management, Coaching, etc.

"We manage a fleet that’s on the street 100% of the time, and we needed a communication tool that allows us to get alerts in real time for many different issues. Email doesn’t work. I knew we needed Slack. " - Alexis Marcadet

"It’s not often we find tools that can operate in the highly regulated environments in which we work. MURAL has allowed our teams to seamlessly collaborate with our clients and engage with them in a whole new way. " - Meghan Byrnes Borderan

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Slack

Focus area

Slack is better than Mural for

Software Failure Risk

  • low

logo Mural

Focus area

Mural is better than Slack for

Software Failure Risk

  • medium

About

Slack: Where work happens

Online Brainstorming, Synthesis and Collaboration - MURAL

Age

2009

Financials

SERIES H

SERIES C

Business Need

Total Processes
(we found evidences for)

136

47

Total Goals
(we found evidences for)

20

10

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications

tracking & monitoring communications


content publishing

searching for content


sales document management

proposal & quote management

contract management


engagement management

engaging and following up



training & onboarding


conference call management


helpdesk management


trade show marketing


knowledge management

creating knowledge base


sales call management

meeting management


social media management

engaging on social media

scheduling post to social media

managing social media account

social media analytics

monitoring social media


touchpoint management


contact list management

creating contact list



customer feedback management

measuring net promoter score

measuring customer satisfaction




lead qualification

lead qualification: technographic


products & pricelist management


generation of new leads


community building


conversion management




sales review & feedback




campaign management

campaign monitoring

campaign analytics



relationship management


business development



loyalty management

customise loyalty program



account management


rating and review management




customer case management



social media marketing


motivation management


competitive intelligence


promotion management



courses & assessment

track learning progress

create learning path


performance management




international marketing


discount management


follower management



lifetime value management







category management


distribution management


revenue cycle management




pipeline management



relationship marketing



calendar management


referral management



billing and invoice management



sales incentive management


personalized marketing



Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve visibility

  • Grow market share

  • Improve stakeholder relations

  • Launch new products

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Increase sales & revenue

  • Improve efficiency

  • Build brand awareness

  • Shorten ramp up time

  • Establish thought leadership

  • Improve ROI

  • Improve brand engagement

  • Improve consistency

  • Increase customer life time value

  • Manage risk

  • See 17 more
  • Scale best practices

  • Acquire customers

  • Improve ROI

  • Improve efficiency

  • Build brand awareness

  • Launch new products

  • Enhance customer relationships

  • Improve visibility

  • Improve digital and social presence

  • Improve internal communications

  • See 7 more

Top Channels

Channels Used

  • offline

  • chat

  • on premises

  • social media

  • phone calls

  • video

  • events

  • trade shows

  • e-mail

  • Slack

  • website

  • user generated content

  • mobile

  • mobile app

  • Skype

  • promotions

  • blogs

  • support groups

  • Whatsapp

  • games

  • Netflix

  • See 18 more
  • offline

  • chat

  • on premises

  • social media

  • phone calls

  • video

  • events

  • trade shows

  • e-mail

  • Slack

  • website

  • user generated content

  • mobile

  • mobile app

  • Skype

  • promotions

  • blogs

  • support groups

  • Whatsapp

  • games

  • Netflix

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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Business Setting