Microsoft Dynamics 365 for Sales vs. Thryv: Comparing Best CRM Solutions 2026

Overview: Microsoft Dynamics 365 for Sales and Thryv as CRM Category solutions.

Microsoft Dynamics 365 for Sales: Microsoft Dynamics 365 for Sales utilizes AI and automation to enhance deal closures. Features include conversation intelligence, opportunity scoring, and collaboration tools.

Thryv: Thryv provides software to help local businesses manage essential functions like CRM, marketing, and payment processing. It integrates contact management, appointment booking, and social media scheduling.

This comparison of Microsoft Dynamics 365 for Sales vs. Thryv draws on 7516 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Microsoft Dynamics 365 for Sales supports Website conversion rate optimization, Website user behavior analysis, User behavior analytics for SaaS, Website user experience optimization, etc.

Thryv supports Appointment scheduling automation, Appointment scheduling and reminders, Client communication management, Online presence management, etc.

Evidence shows that both products are used for Customer engagement, Customer acquisition, Content marketing, Lead generation, etc.

Microsoft Dynamics 365 for Sales also covers Conversion rate optimization, User experience optimization, User experience analytics, Website analytics, etc.

Thryv also covers Reputation management, Field service management, CRM, Social media management, etc.

Top use cases: Microsoft Dynamics 365 for Sales vs Thryv

Use cases tied to Microsoft Dynamics 365 for Sales and Thryv from verified data sources. Click any use case for supporting evidences.

Microsoft Dynamics 365 for Sales Thryv

Top Capabilities: Microsoft Dynamics 365 for Sales vs Thryv

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Industries: Microsoft Dynamics 365 for Sales vs Thryv

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Market Segments: Microsoft Dynamics 365 for Sales vs Thryv

Share of peer evidence by company size for Microsoft Dynamics 365 for Sales and Thryv. Each product segments add up to 100%. Click any segment for supporting evidence.

Microsoft Dynamics 365 for Sales 100%
Thryv 100%

Microsoft Dynamics 365 for Sales and Thryv: Best activities based on customer satisfaction

Microsoft Dynamics 365 for Sales in Action: Unique Activities

What makes Microsoft Dynamics 365 for Sales ideal for Engagement Management?
Microsoft Dynamics 365 For Sales Engagement Management facilitates customer interaction tracking and follow-up procedures, providing insights into sales performance and customer engagement. The system assists with task management and lead nurturing while enabling sales and marketing teams to monitor progress through the sales funnel. Limitations include performance issues and a lack of automation for lead nurturing and follow-up activities.
"...Apps like shoutouts, streams helps in building the employee engagement, helps in making the sharing easy...." Peer review by Bharti V, Senior QA Analyst
How does Microsoft Dynamics 365 for Sales address your Contact List Management Challenges?
Microsoft Dynamics 365 for Sales provides a centralized repository for managing client information, including contacts, roles, company notes, campaigns, and opportunities. It serves as a comprehensive contact hub for clients and prospects, enabling efficient account and contact management. However, the program's effectiveness is limited by the level of adoption and data input across the organization.
"...Microsoft Dynamics 365 for sales provide the best overall experience to get all the details of Sales and marketing which help to store all the contacts of generated leads and qualify them based on the requirement and help to keep a track on the contact or lead to further contact them to get the business deal to be done and get the all the requirement and help company to establish a business deal with the another company and also to meet the business requirement...." Peer review by Asif M, Ankit Verma Associate Software developer
How can Microsoft Dynamics 365 for Sales optimize your Lead Tracking Workflow?
Microsoft Dynamics 365 For Sales provides comprehensive lead tracking capabilities. nThis includes managing contacts, tracking opportunities, and scheduling resources. nThe system facilitates lead distribution, conversion tracking, and sales deal tracking.
"...Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales and improve operations using mobile, enterprise-ready business apps from the cloud...." Peer review by Administrator
What solutions does Microsoft Dynamics 365 for Sales provide for Sales Document Management?
Microsoft Dynamics 365 for Sales enables users to manage the sales lifecycle by creating and tracking quotes, orders, and contracts. It simplifies the process of generating quotes, searching for past interactions, and managing opportunities. nThis software has a limitation as it does not allow users to attach multiple quotes to an opportunity.
"...Additionally, it is easy to write solutions and plug-ins to accomplish specific tasks and/or add capabilities - for example, my company has a dozen or so "PowerPacks" that enable email campaigns with full tracking, surveys, event planning and registration, billing/credit cards, barcoding, document sharing and a bunch of other stuff and all the activities and data are automatically tracked in CRM...." Peer review by Tim P., Research
What Are the key features of Microsoft Dynamics 365 for Sales for Workflow Management?
The system facilitates the organization and management of sales processes. It offers customization options for creating workflows and tailoring the user interface. nThe system allows for specific workflow applications to be purchased individually, rather than requiring the entire suite. nThe system's workflow capabilities may not be as robust or straightforward as some competitors.
"...For example, automated workflows can save your staff 100's of work hours annually...." Peer review by Jose A, Marketing Manager, Demand Generation, Automotive

Thryv in Action: Unique Activities

How efficiently Does Thryv manage your Social Media Management?
Thryv provides social media management capabilities including scheduling posts, responding to comments, and analyzing post performance. Users can manage multiple social media accounts from a single platform. A limitation of Thryv's social media management is that users may encounter issues with account linking and system updates.
"...I also do not have to worry about keeping up with my companies social media accounts...." Peer review by John H, manager, Automotive
How can Thryv optimize your Communication Management Workflow?
Thryv enables businesses to manage customer interactions, run marketing campaigns, and schedule social media posts across various platforms. The platform facilitates online payments and website management. Thryv's social media posting capabilities are limited in customization options.
"...I create our website (with the help of their 3rd party coding team) send out email blasts, target specific audiences, and manage social media posts all in one login...." Peer review by Verified Reviewer, Non-Profit Organization Management

News

Latest Microsoft Dynamics 365 for Sales news

Microsoft's AI Chief Says It Built a Better Model Than OpenAI's With a Quarter of the ... - 24/7 Wall St.

Microsoft announced the pre-training of its AI model, MAI-Base-2, which reportedly surpasses OpenAI's GPT-5.6 in efficiency, using a quarter of the computing resources. The model, featuring 80 billion active parameters, is undergoing post-training and will be licensed through Foundry. This move enhances Microsoft's AI capabilities and reduces reliance on OpenAI, potentially impacting Azure's cloud services.

16/10/2026 - source

Latest Thryv news

Thryv Selected for Constellation 2026 ShortListTM for... - SquawkNews

Thryv has been recognized on Constellation Research's 2026 ShortList for B2B Marketing Automation Platforms for SMBs. This accolade highlights Thryv's AI-powered growth platform, which enhances online visibility, lead insights, and marketing budget optimization for small businesses.

14/10/2026 - source