Real-World Case Studies and Customer Success Stories with RingCentral, Inc.

RingCentral unified NCCCA’s communications across three aged care facilities, replacing outdated, fragmented phone systems. The new cloud platform eliminated outages... and enabled seamless call transfers, saving $3,000 per month. Staff, residents, and families now benefit from improved collaboration and communication. NCCCA reinvested savings into a business-class fibre network, boosting reliability and scalability. The solution enhanced resident experience and created new revenue opportunities.
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RingCX and AI Quality Management helped a top-tier Canadian hospital save 73 hours each day in its medical imaging contact center. The hospital automated... patient communications and eliminated data silos. This led to a 25% reduction in average handle time and a 75% drop in patient call complaints. New hire onboarding time fell by 40%. The hospital improved both staff efficiency and patient experience with RingCentral's solutions.
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RingCentral helped Murfreesboro Medical Clinic manage a 51% surge in patient calls. The clinic used AI Receptionist to handle 56%... of calls, containing 23% of them without staff help. AI Virtual Assistant cut staff wrap-up time by 10%. The solution replaced old systems and automated routine tasks. This improved patient access and freed up staff for clinical work.
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RingCentral helped Mission Pet Health handle over 2,000 inbound calls daily across 200+ animal hospitals. The company needed a scalable... phone system to support rapid growth and integrate new locations. RingCentral’s platform unified communications and allowed each hospital to customize their setup. Analytics from RingCentral helped improve caller experience and efficiency. The solution enabled doctors to serve clients remotely and maintain work-life balance.
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ICON Eyecare used RingCentral to connect 300 employees across 14 medical centers. The company needed a scalable, HIPAA-compliant solution for... fast growth. RingCentral Video replaced their old chat tool and improved team collaboration. Features like task manager, calendars, and file sharing helped staff save time. Patient care teams now work together more easily, leading to better service for patients.
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RingCentral AI Receptionist helped Helix Urgent Care answer 100% of telehealth calls. The clinic automated 64% of all inbound calls,... including prescription and billing questions. Staff saved 13 hours per week by using AI Receptionist. This let employees focus on in-person care and back-office work. The solution also improved patient satisfaction and reduced missed appointments. Helix Urgent Care now plans to expand AI Receptionist to all six locations.
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RingCentral Contact Center helped Guardant Health cut average call answer time in half. Service levels improved by 30%, rising from... the 70% range to the low 90s. The platform eliminated outages and improved call quality for over 50 client services agents. Skills-based routing and Salesforce integration made client support faster and more reliable. Agent efficiency and client experience both increased after switching to RingCentral.
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RingCentral helped Gonzaba Medical Group cut call abandon rates at satellite clinics from 45% to under 10%. The team deployed... RingCentral messaging, video, and phone to all 800 employees in just 60 days. Call queues let agents reach clinical pods faster, raising patient transfer rates from 50% to over 90%. The platform’s HITRUST certification ensured HIPAA-compliant communications. During the pandemic, RingCentral Video enabled secure remote appointments and continued patient education sessions.
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RingCentral AI Receptionist helped Gameday Men’s Health resolve 65% of incoming calls. The clinic saved 14 hours each month by... automating appointment scheduling and routine inquiries. Staff now spend more time with patients in person. The solution reduced average call time by four minutes. Gameday plans to use these tools as it expands nationwide.
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RingCX helped EVP Eyecare unify patient support teams across 24+ facilities. Before, teams used different systems and had no central... view of patient calls. With RingCX, 60% of staff now use callback features, cutting hold times. AI Quality Management improved agent coaching and patient satisfaction. EVP Eyecare saved money by removing third-party data warehouses and now manages call flows in-house.
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RingCentral helped Evolution Research Group unify over 20 research sites with a single cloud-based phone system. Before, each site had... its own on-premise phone system and different vendors. With RingCentral, ERG enabled remote work for its 650+ staff and centralized communications. The recruiting team now works from anywhere and tracks performance with Live Reports. Staff quickly adapted to the new system, saving time on training and setup. ERG uses RingCentral for phone, video, and analytics, supporting growth and flexible work.
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RingCentral helped Envision Radiology connect over 1,500 employees nationwide on a single cloud platform. The company consolidated 40+ phone systems,... improving workflow and reducing telecom costs. Call abandonment dropped by 83% after moving to RingCentral Contact Center. Staff gained more time for patient care, and security improved with advanced protocols. Integrating SMS reminders reduced missed appointments and enhanced patient experience.
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ENT and Allergy Associates used RingCentral Contact Center to handle 40,000 patient inquiries each week. They switched from an old... phone system to skill-based routing, which cut average call times by 30%. The team set up specialized call queues for different regions, making agents experts in local needs. They also used RingCentral Team Messaging for real-time help and RingCentral Video for remote team building. The transition to a fully remote call center took just 7 days.
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RingCentral helped U. S. Renal Care save 15 hours per emergency event by automating call routing. The company improved patient...and staff communication across 400 clinics using RingCentral and Microsoft Teams integration. Hardware maintenance costs dropped by 10% after switching from legacy phone systems. RingCentral Contact Center made it easier for patients to reach the right help and for staff to manage calls. Town hall meetings now reach over 1,300 attendees with RingCentral Webinar. The new system ensures staff can always reach local emergency responders quickly.
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University Radiology used the RingClone fax integration for RingCentral to fix slow, manual fax workflows. The new system made fax... uptime nearly 100%. Staff now route 2,000 daily faxes quickly and securely. The solution improved HIPAA compliance and data security. University Radiology cut costs and boosted service for doctors and patients.
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RingCX helped RSI Enterprises save $80,000 a year by eliminating per-minute dialer fees. The company doubled its insights into customer... and agent activity using analytics and dashboards. Employee satisfaction rose by at least 50% after switching to RingCentral. Managers now get real-time reporting and can make changes without provider delays. The Balto integration improved compliance and agent coaching. RSI Enterprises now enjoys reliable, flexible communications and faster workflows.
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RingCentral's RingEX and AI Receptionist helped Maple Federal Credit Union cut call hold times by 90%. The credit union unified... its branches on a single cloud platform, balancing workloads and automating routine inquiries. Staff now save 1.5 hours daily per agent, and monthly communications costs dropped by 50%. Members get faster service, and employees focus more on in-person support and loan processing. The digital upgrade improved both efficiency and member satisfaction.
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RingCentral’s RingEX and AI Receptionist (AIR) helped a large Northeastern bank save $150,000 a year by replacing old desk phones with cloud-based communications. The bank cut... deployment time for new branches by 85% and boosted softphone adoption 11x, reducing desk phones by 80%. Microsoft Teams integration kept 900+ remote staff connected. The solution removed hardware barriers and made operations more agile. The bank now has a scalable, future-ready communications system.
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Dejavoo used RingCentral to replace disconnected office phone systems. The company unified global communications with RingCentral's cloud platform. Teams now... use a single IVR and AI Virtual Assistant. This saves at least 40% of their time. Manual note-taking and reporting are no longer needed. Customer calls are routed reliably across all locations.
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RingCentral Contact Center helped Good2Go Auto Insurance cut $100,000 in costs over three years. The company switched from an unreliable... on-prem phone system to RingCentral, ending downtime and enabling remote work. Employees now use messaging, video, phone, and fax tools on any device. Customer payments by phone increased, and agents can handle more calls. The all-in-one solution improved customer experience and made operations more efficient.
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RingCentral AI Receptionist helped Griffith Financial Services grow revenue by 20%. The firm automated FAQs and appointment scheduling, saving 40%... of staff time. Before, manual workarounds slowed down client service and disrupted advisors. Now, unified communications connect teams in Mississippi and California. Clients get faster answers and better service. The firm plans to expand automation with Salesforce integration.
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FE fundinfo needed a global communications solution for its offices across Europe, Asia, Africa, and Australia. The company used RingCentral... Cloud PBX integrated with Microsoft Teams to unify telephony and messaging. Staff quickly adopted the new system, which required little training. Managers can now easily update phone menus and call queues online. FE fundinfo reduced international calling costs and improved reliability for global teams.
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RingCentral Video and RingEX helped SuretyBonds. com speed up bond underwriting. The team now responds to requests within an hour,...much faster than competitors. Team messaging and task features keep everyone updated on application status. Remote workers stay connected with cloud phone service. Business doubled in a year, reaching millions in written premiums. Fast communication drives growth and efficiency.
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RingCentral's AI Conversation Expert (ACE) helped Endeavor Capital save 50 hours per agent each month. The company saw a 40%... increase in sales after automating follow-ups and coaching with ACE. Managers gained 100x more visibility into team performance. The new system cut communication costs by $36,000 a year. Loan officers now work from anywhere and use Salesforce integration for faster workflows.
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RingCentral helped Union Home Mortgage move 1,200 Partners to remote work in just 3 days. The company replaced its old... phone system with RingCentral’s all-in-one cloud communications. Partners can now call, text, fax, and video chat from any device. This improved customer service and made workflows easier. The switch ended phone outages and let the company hold large virtual meetings during lockdowns.
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RingCentral helped Parkerville Children and Youth Care fix major communication issues across 20 locations. The nonprofit had problems with Microsoft... Teams voice calls, causing delays and frustration. After switching to RingCentral, call reliability improved and support headaches disappeared. Staff now use RingCentral with Microsoft Teams, making it easy for non-technical users. Parkerville gained more features at no extra cost and plans to use analytics and AI for better client service.
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RingCentral AI Receptionist helped West Virginia 211 manage over 40,000 annual calls. The nonprofit replaced an outsourced call center with... AI-powered, zip-code-based routing. This change cut third-party costs and let staff update call flows in hours, not weeks. During emergencies like flooding, the team could instantly reassign calls to keep coverage. The solution also supports 170 daily call transfers with reliable telephony.
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VetsinTech used RingCentral Events to host its annual Invasion conference virtually. The platform enabled them to reach over 650 veterans,... a 225% increase from their previous in-person event. Attendees engaged in workshops, networking, and job opportunities with tech employers. More than 73% of participants met with sponsors, and the event received an average NPS of 9.8. The success led VetsinTech to make virtual events a core part of their strategy.
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Latinas in Tech used RingCentral Events to host its annual summit virtually, tripling attendance to over 1,400 registrations. The small nonprofit... team managed the event with just three staff, leveraging the platform's intuitive features for speaker sessions, networking, and sponsor expo booths. The summit achieved a record 9.7 NPS and 85% attendance rate, with 170+ networking connections and 3,000+ new LinkedIn followers. Positive feedback from attendees, speakers, and sponsors led Latinas in Tech to adopt a hybrid event strategy for future summits.
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RingCentral helped Hostelling Scotland cut IT maintenance and boost system reliability. The charity replaced five old phone systems with a... single cloud solution. Staff now manage calls and meetings from anywhere using RingCentral apps. The switch was nearly cost neutral and saved significant time for the IT team. Hostelling Scotland also reduced energy use and plans to expand RingCentral to all hostels.
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Home in Place replaced its old phone system with RingCentral's UCaaS and CCaaS solutions. The upgrade covered operations in Australia... and New Zealand. The new platform gave staff access from anywhere and improved reliability with a 99.999% uptime SLA. Integration with Microsoft Teams made internal communication better. The project was cost-neutral and saved one full-time IT role over five years. Home in Place can now support digital customer service and future growth.
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RingCentral helped Habitat for Humanity of Anderson County improve volunteer coordination and homeowner support. The nonprofit replaced 12 individual volunteer... calls with one group text using RingCentral's SMS feature. Staff now send and receive texts, calls, and faxes from anywhere, making communication faster and easier. The team also uses voicemail transcription and digital faxing to streamline workflows. These tools make the homeownership application process quicker for applicants and help the organization serve more families.
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RingCentral helped Fairtrade Foundation move to remote work overnight. Their old phone system was unreliable and hard to use. With... RingCentral, staff and volunteers could connect from anywhere using one app. The new platform included team messaging and video meetings. Fairtrade Foundation kept its mission going during the pandemic thanks to fast setup and easy remote access.
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RingCentral helped Queensland Childcare Services cut monthly telephony costs by 50-60%. The company switched from a basic cloud PBX to... RingCentral’s unified communications platform. This gave them central visibility, remote management, and reliable voice quality. IT staff can now troubleshoot and manage phones remotely, saving time and travel. Porting numbers was easy, and adding new phones is much faster. QCCS is also trialling RingCentral Video for daily meetings.
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RingCentral helped a private religious university upgrade its telephony for 5,500 employees and 35,000 students. The university deployed 10,000 RingCentral... licenses, improving mobility and reducing hardware costs. Switching to RingCX saved 52% per seat, per month for call centers. Staff can now make and receive calls from anywhere, and emergency services use the platform for dispatch. The university values RingCentral’s fast support and plans to expand its use of AI tools.
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RingCentral helped Queensland Childcare Services cut monthly telephony costs by 50-60%. The company manages 24 centres and 5,500 employees. Before,... they had poor voice quality and no remote management. With RingCentral, they gained central visibility and could manage phones remotely. The switch made troubleshooting faster and adding new phones easier. Porting numbers was smooth, avoiding disruption for families. QCCS now trials RingCentral Video for daily meetings.
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RingCentral helped a private religious university upgrade its telephony for 5,500 employees and 35,000 students. The university deployed 10,000 RingCentral... licenses across campuses in the US and abroad. Switching to RingCX saved 52% per seat, per month on contact center costs. Staff now use cloud-based phones, cutting hardware expenses and boosting mobility. Call center teams benefit from easy reporting, agent scripting, and callback options. RingCentral support resolved a major outage in just three minutes.
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RingCentral helped the Institute of Marine Engineering, Science and Technology (IMarEST) move its staff to remote work during the COVID-19 lockdowns. The organization replaced... its outdated phone system with RingCentral’s cloud communications platform. Staff quickly adopted the all-in-one app for business phone, video conferencing, and team messaging. The transition took just a few days and required minimal training. IMarEST’s team stayed connected and productive from home using RingCentral.
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RingCentral helped Houston County Board of Education set up a remote call center overnight. The team supported nearly 10,000 distance... learners during the pandemic. Staff used RingCentral apps to answer calls from home and on campus. The call center operated from 7 am to 7 pm to help parents and teachers. The solution enabled fast, flexible support for students and families.
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Arcium used RingCentral Events to host a virtual summit for over 2,300 attendees. They achieved an 83% engagement rate on... the main stage. The platform enabled 10 hours of live content with interactive features like Q&A and chat. Arcium replaced costly, limited physical events with a scalable digital venue. This helped them connect a global developer community and boost brand awareness in confidential computing.
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RingCentral helped a leading European IT services provider manage five service centers across multiple countries. The company used RingCX to... centralize voice, email, and live chat, integrating with ServiceNow and ITSM tools. After deploying RingCX in just four months, call abandonment dropped to 5% and 90% of calls were answered in under 30 seconds. The solution improved agent and supervisor experience, enabled real-time dashboards, and supported new AI-powered use cases for better customer support.
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Geotab used RingCentral to replace its old phone system. The company wanted better data and features for both employee and... customer communication. After switching, Geotab saw a 20% improvement in agent utilization cost-effectiveness. Employee satisfaction rose from 50% to 80%. Support teams became more responsive with fewer resources. Geotab now offers better support to resellers and customers using RingCentral's reporting and call management tools.
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RingCentral helped a European IT services provider cut call abandonment to 5%. The company deployed RingCX in five service centers... in just four months. 90% of calls are now answered in under 30 seconds. RingCX integrates with ServiceNow and Microsoft Teams, streamlining omnichannel support. AI-powered features and real-time dashboards improve agent performance and user satisfaction.
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RingCentral Events helped Thryv improve its webinars and lead generation. Thryv registered 9,000 attendees for webinars and saved over 10... hours using templates for landing pages and emails. Attendee satisfaction rose, with every survey scoring above 8 out of 10. The platform gave Thryv better data and insights, making events more engaging and valuable. Thryv now runs more webinars and deminars, using analytics to guide content and attract new customers.
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Theta Lake used RingCentral’s unified communications to connect its growing team. The startup replaced multiple chat, video, and phone tools... with one platform. This helped them work better together, even across different locations. RingCentral’s APIs let Theta Lake build compliance tools for all digital communications. The company now supports more customers and is ready for future growth.
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RingCX and AI Quality Management helped Brothers Services Company move from manual call auditing to automated, data-driven coaching. The company saw... a 20% increase in appointments scheduled after switching to RingCentral's cloud communications. Managers gained real-time visibility and could monitor over 6,500 interactions, improving agent performance by 75%. The new system replaced fragmented phone tools and enabled proactive coaching. Brothers Services Company now plans to expand automation and analytics across its operations.
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RingCentral helped RTL Trades save 30% on annual telecommunications costs. The company improved after-hours call handling, ensuring all calls are... answered, including emergencies. Staff no longer need to travel 100 km to pick up an on-call bag. RingCentral's AI transcription makes it easy to log work orders and generate quotes. The solution streamlined operations and supported business growth without major changes.
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RingCentral helped Iron Workers International cut tech costs by 30%. The union replaced its old PBX system with an AI-first... cloud platform. RingCentral AI Receptionist resolved 60% of member calls automatically. Call handle time dropped by 38% with SMS integration. Staff now work remotely and serve more Spanish-speaking members without hiring extra help.
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RingCentral AI Receptionist helped Keller Interiors cut call wait times by 87%. Before, callers waited up to 12 minutes and... often hung up. The new system routes calls by location and inquiry, connecting customers to the right person fast. Staff no longer act as manual switchboard operators. Customer satisfaction rose by 3 points in four months. Keller Interiors now manages calls across 33 locations with less friction and more efficiency.
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Trimble used RingCentral Events to replace five separate event platforms. This change made it easier to manage global events and... registrations in many languages. The team now sees a 47% average engagement rate. CRM integration with Salesforce and Marketo gives them clear event ROI data. Trimble can now run events worldwide with less manual work and better attendee experiences.
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RingCX helped Burgers’ Smokehouse handle a 900% spike in call volume, scaling from 50 to 500 daily calls during the holiday rush. The legacy phone... system caused bottlenecks and lacked real-time monitoring. With RingCX, supervisors gained instant visibility into agent status and could coach staff live. The cloud platform kept operations running smoothly, even during weather disruptions. Burgers’ Smokehouse now resolves more issues in a single call and plans to expand RingCX to more teams.
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Redwood Funerals used RingCentral to unify communications across four businesses. Staff no longer need multiple mobile phones. All customer calls... are now managed in-house, protecting client data. The RingCentral app lets team members answer calls from anywhere. This improved customer experience and made it easier to add new staff. Telephony costs dropped slightly, and the business can grow without buying new phones.
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Redwood Funerals used RingCentral to combine four businesses on one platform. Staff now use the RingCentral app for all calls,... keeping customer data secure. The company set up different call rules for each business, improving customer experience. Monthly telephony costs dropped slightly. Adding new users is now faster and cheaper. All work calls are tracked, protecting the client base.
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RingCentral ACE and RingCX helped a leading UK self-storage company cut after-call work by 80%. The business unified its communications,... ending manual processes and reducing call abandonment by 50%. Real-time AI sentiment analysis improved customer satisfaction tracking. Automated reporting sped up lead conversions. Managers doubled their call coaching capacity. The company now uses AI to drive growth and customer engagement.
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Envera Systems uses RingCentral to manage over 250,000 support calls each month with zero phone downtime. The company replaced its... failing PBX system with RingCentral’s cloud communications, ensuring reliable service even during hurricanes. Envera’s support agents now work from anywhere and always display familiar numbers to residents. Integrating RingCentral with Salesforce and using High Volume SMS improved workflows and customer notifications. Video conferencing helps field techs resolve issues faster and keeps remote teams connected.
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Lush Cosmetics switched from an old on-premise phone system to RingCentral's cloud communications. The new system made onboarding faster and... easier for new staff. Lush saved over 20,000 euros per year on telecom costs. Managers now use clear reports to staff customer service better. Flexible licensing helps handle seasonal staff. Lush also integrated a self-service refund app, freeing agents for other tasks.
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RingCentral helped Glass Doctor of Charlotte boost efficiency by 10%. The team increased support capacity by 50%. Employees now use... real-time messaging and video calls to solve problems faster. The app lets staff work from anywhere and hold meetings easily. Customer service improved, and the company added 10% to its bottom line. The transition was quick, even for employees not comfortable with new tech.
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RingCentral AI Receptionist helped GetPipe. com automate 92% of inbound calls. The company saved 38% of employee time, freeing up...about three hours per person each day. Call routing accuracy reached nearly 100%. This reduced employee stress and improved customer experience. The team now focuses more on sales and service instead of answering phones.
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Gempler's used RingCentral Contact Center to improve customer service. They achieved a 28% faster speed to answer support calls and... a 70% reduction in abandoned calls. Email response times improved by 59%. The unified platform let agents handle calls, emails, and chats in one place. Gempler's now offers more choice and convenience to customers. The team uses call recordings for training and plans to use analytics for deeper insights.
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RingCentral Contact Center helped Raven Housing Trust unify its phone systems and improve customer service. The company replaced multiple legacy... systems with a single cloud platform. Staff can now manage calls and update phone menus from any device. Integration with Microsoft Dynamics 365 lets agents see customer profiles before answering calls. This led to faster support and better experiences for thousands of residents.
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Fidelity Resales cut telecom costs by 50% after switching to RingCentral. The company saw a 61% boost in customer response... rates using built-in SMS texting. RingCentral unified all communication tools—phone, SMS, chat, fax, and video—into one app. The Salesforce integration enabled click-to-dial and better lead tracking. Video conferencing improved internal training and collaboration. The new system made it easier for clients to reach the right agent and for staff to work from anywhere.
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RingCentral helped The Minto Group migrate 300+ employees across 22 US locations in just one day. The company replaced its... aging PBX system with RingEX, improving sales responsiveness and streamlining operations. Employees now handle calls from anywhere using the RingCentral app, boosting client service and workflow efficiency. Automated call routing and Live Reports provide better visibility and support for staffing decisions. The Minto Group expects significant cost savings by eliminating old hardware and third-party telecom support.
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RingCentral unified communications helped Foundation Building Materials connect over 300 stores. The company cut telecom costs by more than 15%.... Employees now use one app for phone, video, and messaging. Staff can work from anywhere and respond to customers faster. Phone downtime issues stopped after switching to RingCentral. The solution made it easy to add new locations without extra hardware or IT support.
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EnerSys Australia and New Zealand replaced multiple on-premise PABX systems with RingCentral’s cloud-based telephony. This move gave them centralized control... and visibility over all communications. The new system integrated with Microsoft Teams and Salesforce, making it easy for staff to use. EnerSys set up national customer care queues and improved call management and reporting. The company now handles telephony administration in-house and receives a single monthly invoice. The upgrade simplified office moves and reduced hardware needs.
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RingCentral helped Trojan Battery improve business continuity and flexibility. The company faced frequent disruptions due to hurricanes impacting its Florida... call center. By moving to RingCentral’s cloud communications, Trojan Battery enabled remote work and quick call rerouting. The migration allowed all 17 locations to switch platforms in one day. Employees now stay connected from any location, boosting efficiency and productivity.
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The Office Gurus used RingCentral Engage Voice to help clients save money and improve contact center operations. They switched to... RingCX for a unified, omnichannel platform. With RingCX, agents manage calls, SMS, chat, and email in one place. The company reduced cost per transfer by 55.7% and saved $3.2 million annually for a university client. They also increased qualified leads by 34%. RingCX made it easy to add new channels and impressed clients with fast, flexible service.
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RingCentral’s Advanced Support Team used RingCX and AI Quality Management to automate call auditing and reporting. The team saved 192... hours each month by generating agent call summaries automatically. Managers now audit 100% of calls, not just a few samples, and cut review time by 75%. Automation features also saved 30% of weekly time for managers and workforce management. The new system lets agents focus on solving technical issues for enterprise clients.
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Loyally used RingCentral’s App Connect to build CTI integrations 50% faster. They listed their GoHighLevel and Freshdesk integrations in the... RingCentral App Gallery. This move increased their recurring revenue by 400%. Loyally now gains up to five new customers per week from these integrations. The solution helped them shift from one-off projects to a scalable subscription model. Their engineering cycles are now much faster and more efficient.
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RingCentral Events helped SAE International host over 2,700 virtual event attendees since January 2024. SAE now runs 2-4 virtual events... each month, connecting a global network of engineers and sponsors. The platform enabled SAE to generate over $100,000 in sponsorship revenue and achieve an average NPS of 8.5 out of 10 for its RIDE event series. SAE streamlined event management, allowing a small team to deliver broadcast-quality, engaging experiences. Analytics from RingCentral Events helped SAE refine marketing and event strategies for greater impact.
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GURU Media Hub uses RingCentral Events to host virtual conferences for marketers. Their events attract over 50,000 attendees each year... and feature more than 30 unique sessions per conference. The team relies on RingCentral Events for its customizability, app integrations, and support. They use five areas of the platform to create engaging, interactive experiences. The platform helps them deliver free, large-scale, and highly interactive events for the marketing community.
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Idex used RingEX from RingCentral to modernize its phone system. The company needed a flexible, reliable solution to support rapid... growth and remote work. RingEX enabled fast cloud migration, with the main office operational in one month and all branches in four. Idex now manages users and call routing easily, even for night shifts. Integration with Google Suite improved contact management and real-time availability. Detailed analytics help optimize team performance and service reliability.
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RingCentral Contact Center helped IA Call Center manage 400 custom call flows for 200 remote agents in 9 countries. The company replaced... a costly, inflexible system with RingCentral’s scalable cloud platform. IA Call Center now competes with much larger BPOs using advanced call routing, omnichannel support, and API integrations. The migration was smooth, with no major disruptions. IA Call Center gained a competitive edge and improved global service delivery.
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GURU Media Hub uses RingCentral Events to host virtual conferences for marketers. Their events attract over 50,000 attendees each year.... The team needed a customizable and reliable platform to manage complex, interactive events. RingCentral Events provided features like custom app integration, branded registration, and flexible networking spaces. The support team helped GURU Media Hub deliver engaging, large-scale online events with ease.
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Gate6 used RingCentral App Connect to solve manual data entry problems for its clients' call centers. By integrating RingEX with... ServiceNow, Gate6 automated call logging and audio storage. This removed the need for agents to switch between apps and reduced manual errors. Agents now have real-time access to client history, improving support quality. The solution ensures every call is logged and stored securely within ServiceNow.
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RingCentral Events helped Frog Events move from in-person to virtual and hybrid events. The platform let Frog Events recreate live... event experiences online, with features like networking, expo areas, and on-demand videos. Frog Events used integrations with tools like Slido, Miro, and Salesforce to boost engagement. The solution made Frog Events the preferred supplier for the UK Houses of Parliament across 56 nations. Hybrid events now save costs and support sustainability for Frog Events.
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RingCentral EX and RingCentral Contact Center helped Flex Technology Group save $587,000 a year by consolidating phone systems. The company reduced... average call wait times by 97% and cut agent time spent on voicemails by 20%. FlexTG unified 14 business lines onto one cloud platform, making internal communication faster and easier. Sales reps now use the RingEX app to keep work and personal calls separate. Customer support teams can quickly review voicemail transcripts, improving response times and customer service.
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RingCentral helped Faststream Recruitment Group connect its global team during the pandemic. The company switched from a costly, inflexible legacy... phone system to RingCentral’s cloud communications. Staff could work from anywhere and stay in touch with clients and candidates. Faststream saved significant money on international calls. The team used call reporting to shift resources to industries with more demand. RingCentral made it possible for Faststream to keep placing job-seekers even during lockdowns.
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Euralis used RingCentral to modernize its communications across 200 sites. The company unified phone, video, and contact center tools, integrating... with Google Workspace for seamless workflows. During the Covid-19 crisis, RingCentral enabled remote work and ensured no customer calls went unanswered. Euralis improved response times and personalized customer service, supporting 9,000 farmer members. Nearly 1,800 users now rely on RingCentral for flexible, reliable communications.
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RingCentral helped Eight Eleven Group save $324,000 by switching from their old phone system. The company moved all staff to... remote work in just one day. Recruiters now use SMS on business numbers, improving communication with consultants. Managers use call monitoring for coaching and training. Integration with Salesforce made daily tasks easier for recruiters and sales teams. RingCentral Video supports large meetings and client calls across many locations.
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RingCentral helped Van Ausdall & Farrar migrate 150 employees to a unified cloud platform in just 12 days. The company replaced... its old phone system with RingEX, enabling remote work and consolidating messaging, voice, video, SMS, and fax. Integrations with Salesforce, Microsoft 365, and Teams improved workflow and efficiency. The switch saved $20,000 a year on telecom costs. Staff now work from any device and location, streamlining communication and reducing hardware needs.
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RingCentral helped Trojan Recruitment Group ensure 100% call availability, even after hours. The company replaced its old phone system with... RingCentral to simplify call management and support a mobile workforce. With RingCentral, Trojan can store 800 numbers for branch extensions and use analytics to monitor call quality. The team quickly resolved call quality issues using RingCentral’s reporting tools. Trojan now uses AI to transcribe and analyze calls, gaining insights into team performance and customer interactions.
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RingCentral has expanded its multi-year partnership with NiCE, enhancing its communication solutions. This development coincides with RingCentral's strong Q2 results,... increased earnings guidance, and a 67% dividend rise, signaling a strategic shift towards cloud-based and AI-first communication solutions.
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RingCentral's RingCX platform has been integrated into Cox Business and Spectrum Business contact center offerings, enhancing its AI-powered capabilities. This partnership strengthens... RingCentral's position in the contact center market, potentially increasing product adoption and stickiness among service providers and end users.
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RingCentral's voice AI agents are transforming customer interactions across industries by enhancing call handling efficiency and reducing operational bottlenecks. In healthcare, real... estate, recruiting, and insurance, these AI solutions streamline processes, improve responsiveness, and ensure urgent calls lead to immediate action. Success stories include Axis Integrated Mental Health and Integral Recruiting Services, which achieved significant operational improvements and revenue growth by deploying RingCentral's AI Receptionist.
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