Real-World Case Studies and Customer Success Stories with OSF Commerce

OSF Digital used Salesforce Commerce, Marketing, and Service Clouds to help Perfumes & Companhia get a 360° customer view. The company wanted... to match its in-store service online and grow its digital presence. OSF Digital delivered a scalable, mobile-friendly ecommerce solution with new promotional features. The project improved customer data visibility, personalized communication, and site stability. Perfumes & Companhia now offers a seamless path to purchase and enhanced online sales.
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OSF Digital implemented Salesforce Commerce Cloud and Service CRM for Fraser Hart & Fields. The jewelry retailers wanted to improve... data-driven decisions and deliver personalized experiences. OSF Digital replatformed their ecommerce and set up a unified CRM, connecting online and in-store data. The solution enabled seamless omnichannel journeys, optimized checkout, and integrated third-party payment options. Fraser Hart & Fields now benefit from better brand loyalty, increased conversions, and improved customer service flows.
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Marks & Spencer used Salesforce Loyalty Management to expand their Sparks loyalty program to 25 countries. OSF Digital integrated Salesforce... Loyalty, Commerce, and Marketing Clouds in just 4 months. The program led to a 46% increase in sales penetration and an 89% rise in new sign-ups. Members saw a 13% increase in average order value. The solution supports omnichannel loyalty and personalized customer experiences.
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Salesforce Commerce Cloud helped Aristocrazy boost ecommerce sales by 92%. OSF Digital moved Aristocrazy to a scalable SaaS platform. The... new site improved reliability and handled more traffic. Aristocrazy saw a 98% increase in revenue and 150% more conversions. The project also reduced bounce rate by 46%.
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OSF Digital unified six Stern Partners retail brands under one Salesforce multi-cloud ecosystem. The brands were siloed, using different systems... and vendors, which made sharing ecommerce technology hard. OSF Digital migrated the brands to Salesforce Commerce Cloud SFRA and integrated Marketing, Service, and Sales Clouds. This unified data, reduced costs, and enabled faster feature deployment. Stern Partners now has higher profitability and better customer understanding across brands.
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Salesforce Loyalty Management helped Harvey Nichols boost spend frequency by 15%. The luxury retailer saw a 22% increase in average... transaction value and a 37% rise in reward redemption. OSF Digital launched a flexible loyalty program for Harvey Nichols. The program offers exclusive experiences and personalized rewards. Harvey Nichols gained a holistic view of client preferences and improved customer engagement.
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OSF Digital used Salesforce Marketing Cloud to help Lowe's Canada boost its loyalty program. They built targeted email journeys for... three audiences in English and French. The emails used customer data from online and in-store channels. This led to a 104% increase in loyalty program activations. Journey performance was more than twice as high as before. Lowe's Canada now offers a more personalized shopping experience for its customers.
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OSF Digital replatformed Browns Shoes’ ecommerce site and unified five retail systems into one order management solution. Browns Shoes improved... order accuracy to 99.5% and cut delivery times by 50%. The new system gives real-time inventory data and faster fulfillment. Customers now enjoy a seamless omni-channel shopping experience. The redesigned storefront added features like search recommendations and same-day delivery.
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Jean Coutu used OSF Digital and Salesforce Marketing Cloud to improve email marketing. The pharmacy chain moved from mass emails... to personalized e-flyers using customer data. This change led to a 5% increase in subscriber sales. Jean Coutu also saw more customer engagement and better use of its loyalty program. Customers now get more relevant offers and content in their inboxes.
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Continente replaced its old e-business platform with Salesforce Commerce Cloud. The new online grocery store added features like home delivery,... loyalty card discounts, and product suggestions. Continente now manages over 38,000 SKUs and processes more than 5,000 orders daily. The solution unified digital tools and integrated with legacy systems. OSF Digital helped onboard teams and won a Salesforce Partner Award for this project.
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OSF Digital replatformed La Polar’s website to Salesforce Commerce Cloud. They launched a mobile-responsive site and used Salesforce Einstein for... better product recommendations. OSF also implemented Salesforce Marketing Cloud and integrated it with Commerce Cloud. La Polar saw an 8% revenue share from email marketing, a 50% increase in sessions, and a 27% rise in users year over year. Conversion rates grew by 17% and transactions by 28%. The company now manages all customer data in one place for improved engagement.
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Sephora wanted to grow its ecommerce presence in Europe and the Middle East. OSF Digital launched new Salesforce Commerce Cloud... websites for Sweden, Denmark, Germany, Portugal, France, UAE, and Saudi Arabia. The project included a loyalty card program and advanced personalization features. Customers gained Wishlist, gift-wrapping, and sharing options. OSF Digital also integrated an order management system for seamless sales tracking and fulfillment.
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OSF Digital implemented Salesforce B2B Commerce for fahrrad. de. The new B2B2C ecommerce solution lets fahrrad.de reach both consumers and...corporate clients. The platform delivers a B2C-like experience for business customers. OSF integrated the site with ERP, Adobe Sign, and service partners. The new shop helps fahrrad.de engage a broader audience and streamline bike leasing online.
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Salesforce Loyalty Management helped schuh launch a new loyalty program. The retailer wanted to boost customer lifetime value, retention, and... engagement. OSF Digital delivered a solution that integrated with schuh’s existing systems. Customers now get personalized experiences and rewards for shopping. The program led to higher spending, more frequent purchases, and stronger brand loyalty.
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OSF Digital helped Burton Snowboards get a 360° view of customer data using a multi-cloud approach. Burton wanted to grow... its direct-to-consumer business and needed better ecommerce and service processes. OSF Digital implemented Salesforce Service, Community, and Marketing Cloud, integrating them for a unified customer profile. Burton now delivers personalized communications and a unique multichannel service experience. The team works more efficiently with all customer data in one place.
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Salesforce B2B Commerce helped fahrrad. de launch a B2B online bike leasing shop for corporate customers. OSF Digital built a...custom B2B2C ecommerce solution, making the shopping experience easy for both B2B and B2C users. The new site integrates with ERP, Adobe Sign, and service partners. Corporate buyers now enjoy a B2C-like experience. The project expanded fahrrad.de’s reach beyond direct-to-consumer sales.
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OSF Digital implemented Salesforce B2B Commerce for fahrrad. de. The goal was to give both consumers and corporate clients a...B2C-like online shopping experience. OSF built a custom B2B2C ecommerce solution. This helped fahrrad.de engage better with all types of customers. The new platform supports both B2B and B2C sales in one place.
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Salesforce Service, Experience, and Marketing Clouds helped Burton Snowboards get a 360-degree view of their customers. Burton wanted to grow... direct-to-consumer sales and improve digital service. OSF Digital integrated multiple Salesforce clouds for better customer data and service. Burton now delivers personalized communication and cross-channel service. The company is moving toward a digital, consumer-focused retail model.
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Marks & Spencer used Salesforce Loyalty and a multi-cloud approach to launch a loyalty program in 25 countries. OSF Digital helped... them move toward omnichannel loyalty worldwide. The program led to a 46% increase in sales penetration. Customers stayed engaged and received personalized experiences. Marks & Spencer expanded their digital reach and improved customer retention.
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Stockday used Salesforce B2B Commerce Cloud to grow its business. OSF Digital helped Stockday sell more and serve customers better.... The new sales funnel improved customer engagement. Multi-cloud integration made internal processes faster. Stockday now meets customer needs more easily. The company runs more efficiently after the changes.
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OSF Digital used Salesforce Service Cloud to help The Warehouse Group (TWG) connect consultants and customers. The new booking solution... improved customer journeys and made service processes faster. TWG saw higher productivity and better customer experiences. The solution focused on customer-centric service and streamlined operations. This led to more sales and stronger loyalty for TWG.
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Harvey Nichols, a luxury fashion retailer, improved its loyalty strategy with OSF Digital. OSF Digital implemented and integrated Salesforce Loyalty... Management for Harvey Nichols. The new loyalty program helps Harvey Nichols reward loyal customers and grow their business. The solution supports personalized customer experiences and increases customer retention. Harvey Nichols now has a clear roadmap for success with this digital transformation.
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Burton Snowboards used Salesforce Service, Experience, Marketing, and Commerce Clouds to get a 360-degree view of their customers. OSF Digital integrated... these platforms to help Burton shift from wholesale to a more direct-to-consumer model. The new system gave Burton a single place for customer data, improved service team productivity, and enabled more personalized customer journeys. Burton can now cross-sell and upsell more easily, align service processes globally, and reduce the number of systems their team uses. This digital transformation supports Burton’s goal to become a consumer-centric, digital-first retailer.
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OSF Digital improved Carol's Daughter's website by replacing their old social sign-in system with a custom Salesforce Commerce Cloud solution. The new system... made it easier for customers to log in and share on social media. OSF also upgraded the checkout process with third-party integrations for payments, shipping, and inventory. These changes reduced cart abandonment and made shopping faster. Customers now find products more easily and enjoy a smoother buying experience.
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OSF Digital used Salesforce Commerce, Marketing, and Service Clouds to help Natures Menu grow its subscriber database. The new platform... increased the subscriber ratio among first-time buyers by 50%. Natures Menu now offers personalized meal plans and a smooth subscription experience. Service agents use automation to support customers and manage loyalty rewards. The solution improved customer engagement, retention, and ROI.
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OSF Digital improved Cacau Show’s Salesforce Commerce Cloud and deployed Salesforce Marketing Cloud. The project stabilized the ecommerce code base... and fixed integration issues. Cacau Show boosted email open rates from 10% to 60%. The company reduced email sending costs and achieved more personalized communications. Ongoing support ensures the site stays current and effective.
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Baccarat used OSF Digital’s multicloud services to boost its digital transformation. OSF replatformed 11 transactional sites to Salesforce Commerce Cloud... and launched 4 non-transactional sites in 10 languages. Baccarat saw a 7% drop in bounce rates and a 0.44 point rise in conversion rates. Time to deployment improved by 50%. Users spent 20% more time on Baccarat’s websites. OSF’s managed services and integrations helped Baccarat deliver a unified, omnichannel experience.
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Wells used Salesforce Commerce Cloud to launch a new online store. OSF Digital replaced Wells’ old ecommerce platform with a... flexible, scalable solution. The new site lets customers buy prescription eyeglasses and contact lenses online. Custom checkout features include loyalty card balance and coupon selection. Since launch, Wells saw higher NPS and record online monthly sales. The project gave Wells full ecommerce autonomy and a stronger brand image.
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Urban Decay used FirstSpirit CMS and Salesforce Commerce Cloud to improve content localization and internationalization. The company wanted to reach... more global customers and create a consistent brand experience on all Urban Decay websites. OSF Digital helped Urban Decay integrate these platforms for seamless content management. The solution allowed Urban Decay to manage and localize content for each country site, supporting their global expansion goals.
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OSF Digital improved Cacau Show’s ecommerce with a multi-cloud solution. They deployed Salesforce Marketing Cloud and enhanced Commerce Cloud for... better digital sales. The project also supported the Cacau Lovers loyalty program. Ongoing support helped optimize marketing and increase productivity. The solution created more value for Cacau Show’s digital commerce.
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OSF Digital helped Natures Menu grow its subscriber database using Salesforce multi-cloud solutions. The project connected Salesforce Commerce Cloud, Marketing... Cloud, and Service Cloud. Natures Menu achieved a Customer 360 view and improved customer support. The new system increased business growth and customer retention. The solution focused on personalized customer experiences and future-proofing ecommerce.
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Fit Foods used Salesforce Manufacturing Cloud to improve product planning and inventory management. The company streamlined its CRM and business... processes. This helped Fit Foods deliver more accurate, data-driven demand forecasts. The new system made operations more efficient. Fit Foods now manages inventory better and plans products with more confidence.
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Burton Snowboards used Salesforce Service, Experience, Marketing, and Commerce Clouds. The goal was to get a 360-degree view of their... customers. OSF Digital integrated these Salesforce solutions for Burton. This helped Burton improve customer experiences. The integration brought together data from different sources. Burton can now better understand and serve their customers.
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Wells used Salesforce Commerce Cloud to improve its online presence. OSF Digital customized the ecommerce platform for the parapharmaceutical industry.... The solution allowed Wells to sell prescription eyeglasses and contact lenses online. The platform was tailored to meet industry-specific needs. The ecommerce team was onboarded to the new system.
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Salesforce Marketing Cloud helped Latitude Financial Services double their email open rates. OSF Digital integrated the platform with their CRM... and enabled real-time, personalized marketing journeys. LFS saw record-high revenue just three months after launch. Campaigns went to market 7x faster. The company improved email deliverability and expanded their customer database.
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Checkout. com needed to connect its global payments platform with Salesforce Order Management. OSF Digital built a package that lets...Checkout.com capture and refund payments directly in Salesforce. The integration supports credit cards, digital wallets, and pay later options. The solution uses REST APIs for fast, reliable deployment. Checkout.com launched on AppExchange quickly and started driving new revenue faster.
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Vindi used Salesforce Sales Cloud and Pardot to unify sales and marketing data. OSF Digital helped Vindi connect their systems... and improve communication. This led to a 12% increase in marketing lead conversions. Vindi gained better insights into sales performance and customer data. The new platform made campaign management easier and more effective.
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Mambu used OSF Digital to build a cloud-based banking application for microfinance institutions. The SaaS platform helps these organizations serve... low-income clients better and at lower cost. Mambu's solution lets small financial providers focus on customers, not IT. The software supports efficient, affordable portfolio and client management. It uses Amazon Web Services, Java, and MySQL for scalability and reliability.
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Latitude Financial Services used OSF Digital to improve its marketing platform. The company saw 2x higher email open rates after... the upgrade. Data-powered customer segmentation helped target messages better. Personalized communication increased customer engagement. The new system made marketing more efficient.
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OSF Digital migrated Algar Telecom to Salesforce Commerce Cloud. The new ecommerce platform enabled a 3-click buying experience. Algar Telecom... saw a 71% increase in digital sales and a 20% rise in organic traffic. Automation and AI improved efficiency and reduced costs. The solution also enhanced the net promoter score and streamlined customer journeys.
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PLDT Inc. used OSF Digital's Quick Start Direct to Consumer commerce solution to launch a new online shop quickly. The... goal was to let students at partner universities buy digital and physical goods at special prices. OSF Digital set up a secure ecommerce site with Salesforce Commerce Cloud. The site connects to university SSO and limits access to authenticated students. PLDT opened a new sales channel and boosted its direct-to-consumer business.
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OSF Digital used its Quick Start Direct to Consumer commerce solution to help PLDT Inc. launch a DTC e-commerce website... fast. The new site let students at partner universities buy digital and physical goods at special prices. Integration with Salesforce Commerce Cloud enabled secure access and partner university SSO. PLDT opened a new sales channel, boosted DTC business, and offered BOPIS and COD options. The project transformed PLDT’s digital commerce ecosystem.
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PLDT needed to launch an online shop quickly for direct-to-consumer sales. OSF Digital implemented and customized the Quick Start Direct... to Consumer commerce solution. This helped PLDT set up its ecommerce platform fast. The new solution enabled PLDT to interact directly with customers online. The project focused on speed and customization for DTC commerce.
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OSF Digital migrated Algar Telecom to Salesforce Commerce Cloud. The goal was to create a simple 3-click buying experience. This... led to a 71% increase in digital sales. The new platform improved customer conversion and digital shopping. Algar Telecom now offers a faster, more efficient online journey.
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Life is Good used Salesforce Service Cloud to unify customer data and improve service. OSF Digital integrated Service, Commerce, OMS,... and Marketing Clouds. Agents now access all customer and order data in one place. This made training faster and service more efficient. The marketing team can see purchase and service info for better campaigns. Customers get faster help and a better experience.
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OSF Digital used Salesforce Commerce Cloud to build a responsive storefront for Laura Canada. They integrated Commerce Cloud, Marketing Cloud,... Service Cloud, and Aptos CRM to create a Customer 360 dashboard. Laura Canada saw a 400% growth in online sales in three years. 30% of online sales came from Marketing Cloud messages. The company now delivers more personal customer service and has fewer shipping returns.
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OSF Digital reorganized FARFETCH’s Salesforce Sales Cloud to create a single customer view. This centralized all customer data in one... place. FARFETCH’s business reps now spend less time searching for information. They deliver more relevant and personalized experiences. The new system helps grow customer loyalty and boost sales. FARFETCH uses Salesforce Community, Marketing, Sales, and Service Clouds for better customer relationship management.
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IKKS upgraded its ecommerce platform by migrating from Salesforce SiteGenesis to Salesforce Commerce Cloud SFRA. OSF Digital unified two IKKS... sites, enabling easier maintenance and centralized content. The Store Locator cartridge helped IKKS transition to a headless commerce architecture and improved store findability for shoppers. IKKS saw increased mobile conversions, reduced maintenance costs, and faster time to market for new features. The new platform enhanced the user experience and supported global online expansion.
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OSF Digital moved IKKS’s ecommerce site from Salesforce Commerce Cloud SiteGenesis to Storefront Reference Architecture (SFRA). They also added a... Store Locator feature using a Composable Storefront cartridge. This upgrade improved the website’s performance and user experience. The new platform supports headless commerce and mobile conversions. IKKS can now offer a better shopping experience to customers.
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OSF Digital replatformed Kal Tire’s website to Salesforce Commerce Cloud. They integrated Retail.net POS with Salesforce Commerce Cloud for the... first time. Kal Tire now offers detailed product selection, appointment booking, and a product visualizer. Customers can find the best tires and book service online. Kal Tire saw increased loyalty, fewer returns, and improved sales goals.
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OSF Digital used its Quick Start Direct to Consumer commerce solution to help Fanalca launch an online store in just 2 weeks. Fanalca needed to... sell Honda motorcycles online after showroom closures during the COVID-19 pandemic. OSF Digital built a customized ecommerce platform on Salesforce Commerce Cloud, adding regional payment, social login, and store locator features. Fanalca opened a new digital sales channel, sold 11 motorcycles online in 5 weeks, and registered 300 new users. Special online promotions, like free helmets, encouraged digital purchases.
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Ford used OSF Digital's Salesforce multi-cloud solution to improve business operations in South America. The project automated sales, service, and... marketing processes across Brazil, Argentina, Chile, Colombia, and Peru. Ford achieved 60% faster campaign creation and full automation of service operations. The integration with MuleSoft unified customer data and provided a 360-degree customer view. Ford saw higher sales, increased NPS, and maximized ROI from this digital transformation.
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OSF Digital used a Salesforce multi-cloud solution to help Ford. The project aimed to boost efficiency and improve customer engagement.... Ford saw better business operations and higher customer satisfaction. Sales performance also improved. The solution focused on automation and digital transformation for the automotive industry.
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OSF Digital upgraded STEMMER IMAGING’s Salesforce Commerce Cloud website. The new platform improved ecommerce features and made product browsing easier.... Customers now log in, search for products, and request quotes with less effort. Website usage tripled and the request for quote conversion rate reached 38%. The AllAi Productivity platform sped up project delivery and improved translation between teams.
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CentralSquare used Salesforce Experience Cloud and Service Cloud to improve its customer service. OSF Digital migrated and restructured data from... Jive into a branded Salesforce Customer Community. The new platform unified data, standardized naming, and improved data mapping. Customers now self-serve more easily, which increased case deflection. The solution created a seamless, mobile-friendly support experience.
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OSF Digital implemented Salesforce B2B Commerce for emerce GmbH. The new platform lets emerce offer its corporate customers a simple... ordering process. Customers can place orders at any time, 24/7. The solution improves convenience and supports business growth. emerce now delivers a better B2B ecommerce experience.
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OSF Digital upgraded STEMMER IMAGING’s Salesforce Commerce Cloud website. The new site improved customer engagement and interaction. Website usage tripled... after the changes. The platform now supports global ecommerce and multi-language translation. Customers can browse products more easily and use self-service features. The solution increased business efficiency and customer satisfaction.
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OSF Digital built a headless commerce solution on Salesforce Commerce Cloud for Wharton Interactive. The new platform lets Wharton scale... its alternate reality course games and connect multiple technology stacks. Automated journeys now support both students and faculty. The solution enabled 2,500 unique daily visitors and 3,000 game players in 8 weeks. Wharton gained a flexible, scalable marketplace and improved customer service.
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OSF Digital built a headless commerce solution for Wharton Interactive. They used Salesforce Commerce Cloud to create a flexible platform.... This platform supports Wharton's global learning marketplace. The new system helps Wharton scale and serve customers better. It also streamlines their technology stack for easier management. Wharton now has a more efficient and scalable digital marketplace.
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OSF Digital built a headless commerce solution for Wharton Interactive using Salesforce Commerce Cloud. Wharton Interactive needed to deliver alternate... reality course games with complex e-commerce journeys. The new platform supports 2,500 daily unique visitors and 3,000 BlueSky Ventures game players in 8 weeks. It enables fast, flexible, and affordable online learning for students and instructors. The solution allows Wharton Interactive to innovate and scale for the future.
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JELD-WEN used Salesforce Lightning B2B Commerce to launch a new ecommerce platform in the UK and France. The company wanted... to streamline order processing and give business customers self-service tools. OSF Digital delivered the MVP site in just 3 months, integrating it with Salesforce Sales Cloud and ERP. Customers found the new B2B portal easy to use and better than competitors. JELD-WEN plans to expand the platform to 15 more countries.
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KUKA used Salesforce B2B Commerce to launch a new online shop for robots and spare parts. The platform rolled out... to 60 countries and supports 16 languages. Customers can now configure and order robots online, improving their experience. KUKA integrated the shop with SAP-ERP, CMS, and PIM for seamless operations. The new system increased efficiency, customer satisfaction, and retention.
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Salesforce B2B Commerce helped SOLARWATT launch a strong B2B online store. The company now sells its solar and energy storage... products directly from its own site. Customers can order from any device, including mobile. Manual order processing time dropped. The new solution improved the customer experience and streamlined order management.
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