OSF CALENDAR PRO: Product updates, Customer stories, and Insights | 2026 Cuspera

Salesforce Loyalty Management helped Harvey Nichols improve its loyalty program. The retailer wanted to keep more customers and increase their lifetime value. OSF Digital launched a flexible loyalty ...program for them. Harvey Nichols saw a 15% boost in frequency of spend, 22% growth in average transaction value, and 37% increase in reward redemption. The new program offers exclusive perks like free drinks, discounts, and special experiences.
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Salesforce Multi-Cloud Solution helped Ford Motor Company improve business operations in South America. Ford used Salesforce Sales, Service, Marketing, and Data Clouds, plus MuleSoft, to unify custom...er data and processes. OSF Digital delivered a seamless integration, giving Ford a 360-degree view of customers. Ford streamlined operations, improved customer service, and increased sales growth. The new system also supported regional marketing and sales process consolidation.
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Salesforce Commerce Cloud and OSF’s Smart Order Refill Cartridge helped Natures Menu launch a new subscriber model. The solution enabled smooth subscriptions and personalized recommendations. Natures... Menu saw a 50% increase in subscriber ratio among first-time buyers. The platform improved customer data visibility and support. Enhanced features boosted engagement, retention, and accelerated business growth.
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OSF Digital used Salesforce Loyalty Management to help Marks & Spencer expand their Sparks loyalty program to 25 markets. Marks & Spencer wanted to grow their business by building better customer rel...ationships and personalizing experiences. OSF Digital designed and launched the program, adding features like a 20% joining discount, exclusive perks, and special treats. The project improved customer engagement, increased revenue, and boosted sales. Marks & Spencer praised OSF Digital for their teamwork, flexibility, and fast response.
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OSF Digital built a custom Salesforce Commerce Cloud integration for L’Oréal Canada using ACD Core. This solution lets L’Oréal Canada manage multiple beauty brands from a central hub in English and F...rench. The company cut capital expenses by 70%, reduced time to market by 75%, and lowered the breakeven point by 33%. L’Oréal Canada now spends less on implementation and maintenance. The platform supports mobile-first design and is being considered for use in other divisions.
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Salesforce B2B Commerce Cloud helped emerce GmbH upgrade its B2B e-commerce site. OSF Digital added marketplace features and software ordering options, like on-demand purchases and subscriptions. The...y also integrated Flexera for software subscriptions and SAPS4H for product data. The new B2B online store now gives business customers a fast, easy order process, available 24/7.
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