Real-World Case Studies and Customer Success Stories with RingCentral MVP

RingEX helped Intescia move to a modern cloud phone system. The company needed better tools for remote and hybrid work.... RingEX unified their communications and made it easy to switch between phone and video calls. Staff now enjoy reliable calls and a simple interface. Integration with Salesforce lets sales teams track calls and work faster. Intescia saw smoother collaboration and better customer experiences.
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RingCentral helped New England Biolabs upgrade from an old on-premises phone system to a cloud-based communications platform. The company needed... a solution to support office expansion and remote work. RingCentral enabled seamless global communication and easy call queue management. Integration with their CRM made customer support more personal. During COVID-19, the transition to remote work was smooth and uninterrupted.
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RingCentral helped Eight Eleven Group, a top consulting and professional services firm, cut telecom costs by $324,000. The company needed... a scalable phone system as it grew to hundreds of employees and many locations. RingCentral enabled SMS texting, call monitoring, and easy administration. The team transitioned to remote work in one day. The Salesforce integration improved workflow. RingCentral Video allowed large meetings and better client communication. The IT team saved time, freeing up 0.5 FTE for other projects.
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RingCentral Contact Center helped Peninsula, an HR support company, improve workflows and deliver better service. Peninsula used RingCentral's analytics to... track call patterns and optimize staffing for 24/7 support. The company gave every client- and prospect-facing employee a Contact Center license. Integrating RingCentral with Salesforce made sales calls easier and improved business intelligence. Peninsula uncovered new selling opportunities and improved customer service with actionable data insights.
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RingCentral helped Syngenius improve its own operations and those of its clients. Syngenius used RingCentral to consolidate phone, messaging, video,... and fax services into one platform. This made it easier to manage communications and reduced costs. One client saved over $1,000 in telecom expenses. Syngenius also set up a 24/7 hotline for a client using RingCentral. The platform's reporting and analytics tools gave clients better insights and control.
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RingCentral helped Van Ausdall & Farrar save $20,000 a year on telecom costs. The company moved 150 employees across three... offices to RingCentral in just 12 days. They replaced their old phone system with a unified cloud platform for messaging, voice, video, SMS, and fax. Employees now work from anywhere and use new features like video calls and SMS. Integrations with Microsoft Teams and Salesforce improved workflows and efficiency.
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RingCentral helped MMC move from a Mitel phone system to a unified cloud communications platform. The switch supported remote work,... improved employee workflows, and enabled access to calls, messages, and meetings from anywhere. MMC completed the migration in just two weeks with 95% immediate employee adoption. The company saved 20% on telecom costs after switching to RingCentral.
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RingCentral unified cloud solution helped vcpi, the largest senior-living IT provider, improve service and save money. After a ransomware attack,... vcpi replaced its on-prem phone system with RingCentral for business communications and contact center. The switch saved $5,564 annually and reduced support calls by 5%. Staff gained mobility and saved hours each month by not managing hardware. Automation in RingCentral Contact Center improved client experience and efficiency.
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RingCentral helped Modern Litho replace separate phone, video, and SMS services with one unified app. The company had problems with... their old analog phone system, including no reporting data and hard-to-use controls. After switching to RingCentral, they saw no downtime and improved team efficiency. Employees can now make calls and send texts from any device. Features like Call Flip and built-in video calls made work more flexible and improved customer service. Onboarding new employees is now much easier.
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RingCentral's cloud communications solution helped Citation Professional Solutions modernize their telecom infrastructure. Citation faced challenges with limited phone system features,... lack of mobile access, and insufficient call recording. By switching to RingCentral, they enabled remote work, improved productivity by 30% using RingCentral Video, and supported over 50,000 clients. The company now provides more than 300,000 pieces of advice annually and maintains a 92% client retention rate.
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RingCentral helped Corporate Payroll Services improve communication and cut costs. The company replaced its old phone system with RingCentral for... better reliability and more features. They saved $1,700 per month on fax lines. The team now uses one conferencing tool instead of three. Email use for collaboration dropped by about 60%. Employees are more productive with Glip for teamwork.
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RingCentral helped Local Government Corporation cut phone costs by over $2,500 a month. The company switched from an on-premise phone... system to RingCentral’s cloud solution. This move improved disaster recovery and let staff work from anywhere. Employees now use RingCentral’s softphone and mobile app to stay connected. Built-in cloud faxing made workflows easier. The company even sold a building after moving to remote work.
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RingCentral helped Advantage Plumbing Heating and Cooling fix problems with old phone systems. Field technicians now use the RingCentral app,... so calls show the business number. This change cut call attempts to reach customers by 75%. The company also removed long-distance charges between offices. Automated menus lowered costs for after-hours answering services. Customers can now text the business, making communication easier and faster.
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RingEX and RingCentral Contact Center helped Flex Technology Group unify communications for 1,300 employees. The company consolidated 14 phone systems,... saving $587,000 yearly. Average wait times dropped by 97%. Agents saved 20% of their time with voicemail transcriptions. Flex Technology Group improved internal efficiency and customer service with RingCentral's cloud solutions.
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RingCX helped Easton Dermatology Associates fix their phone system problems. The old system caused chaos and long hold times. With... RingCX, 97% of 7,000 monthly calls are answered in 2 minutes. Patient survey scores for ease of scheduling by phone improved by 400%. Managers save 25% of their time using the Supervisor Dashboard. The team now has better call handling and almost no abandoned calls.
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Easton Dermatology Associates faced challenges with their old phone system, which couldn't handle the growing patient demand. Calls were often... misrouted or dropped, leading to a chaotic environment. They turned to Chesapeake Telephone Systems for a solution and implemented RingCX. This new system provided true call queues and real-time monitoring, improving agent performance. As a result, patient satisfaction scores increased by 400%, 97% of calls were answered within 2 minutes, and managers saved 25% of their time using the Supervisor Dashboard.
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RingCentral helped Vyaire Medical move to remote work during the pandemic. Vyaire needed to switch from an old on-prem phone... system to a cloud solution after separating from its parent company. RingCentral made it easy for thousands of employees to work from home. Staff found the system easy to use and liked features like softphone and video conferencing. The company used RingCentral Meetings to train healthcare providers on their products during lockdowns.
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RingCentral helped CHG Healthcare move to cloud telephony. The company needed to replace its on-prem phone system, especially after COVID... forced remote work. RingCentral offered strong app integrations, open APIs, and easy workflows. CHG onboarded 3,000 employees in under 8 weeks with just 2 telephony staff. They expect to save $1.1 million in telephony costs over two years. Integrations with Salesforce, Chrome, Okta, and SQL server improved security and efficiency.
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RingCentral Contact Center helped ENT and Allergy Associates handle 40,000 inquiries each week. The company used skill-based routing to save... 30% on average call time. The transition to a fully remote call-center team took just 7 days. Agents now focus on specific regions, improving patient experience. Real-time messaging and AI tools help agents get answers fast and improve performance.
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RingCentral helped Advanced Dermatology & Cosmetic Surgery improve call-answer rates and save 40% on annual telephony costs. The company switched... all 150+ locations to RingCentral. Updating phone menus now takes just 20 minutes from anywhere. Missed calls dropped with call queues and analytics. Staff can manage communications easily, even during clinic shutdowns. Patient care and revenue improved with built-in faxing and fast onboarding of new locations.
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RingCentral Contact Center helped Guardant Health improve client service metrics. The company faced dropped calls, poor call quality, and unreliable... reporting with their old system. After switching to RingCentral, service levels improved by 30%, average time to answer calls was cut in half, and there were no outages. The team used skills-based routing, flexible IVR, and Salesforce integration to boost efficiency and client satisfaction.
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RingCentral Video and Contact Center helped Palmetto Infusion Services improve communication. The company needed a scalable solution as it grew... and opened new clinics. RingCentral gave staff one app for calls, texts, faxes, video, and messaging. During covid, virtual meetings jumped from 60–70 to 350 per month, all handled by RingCentral Video. The IT team credits RingCentral as the top upgrade that kept business running. Customer service teams used RingCentral Contact Center to monitor and support agents working from home.
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RingCentral helped Avita Care Solutions unify five different phone systems after a merger. The company needed a single, easy-to-use phone... platform for all locations. RingCentral enabled fast number porting in less than a week and reduced call abandon rates to under 5%. Employees can now reroute calls easily and patients can request refills automatically. Managers use new analytics to improve staffing and operations. Avita improved patient care and met insurance requirements with RingCentral.
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RingCentral Contact Centre helped Pharmacy2U, the UK's largest online pharmacy, improve customer support. The company unified calls, emails, faxes, and... chat into one platform. 90% of the support team switched to remote work. Pharmacy2U sends 10,000 digital faxes a day at no cost. Customer satisfaction scores reached 4.7 out of 5 on TrustPilot. The company reduced monthly customer contacts by 30%.
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RingCentral and RingClone helped University Radiology fix fax workflow problems. The company used to process 2,000 faxes a day with... old machines, which wasted staff time and risked HIPAA compliance. With the RingCentral-RingClone integration, faxes now go straight to the right folders, saving time and making work easier. The new system gives almost 100% fax uptime and strong data security. University Radiology now meets HIPAA standards and can see system health in real time.
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RingCentral helped Liberty Behavioral Management Group move to telehealth during the COVID-19 pandemic. The company needed a cloud-based phone system... to support HIPAA compliance and handle over 600 phone lines. RingCentral provided fast deployment, with licenses ready in 24 hours and easy onboarding for staff. Liberty managed 196,056 calls and over 1,151,005 minutes with 159 users. The solution enabled remote work, improved patient care, and increased business flexibility.
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RingCentral RingEX helped Lovisa fix its unreliable and insecure global telephony system. Lovisa needed a secure, cloud-based phone solution that... could be deployed fast to stores worldwide. RingCentral was rolled out to 42 countries in just four weeks. The new system improved call reliability, security, and support for Lovisa’s 24/7 IT desk and customer service. The deployment was cost neutral and made IT support more effective for Lovisa’s global retail operations.
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RingEX and RSI Shadow All In One Analytics helped Norauto modernize its phone system. Norauto wanted to improve customer experience... and answer more calls. The old system only answered 41% of calls. With RingEX and RSI, Norauto increased the answered call rate to 78% in six months. Managers now get daily reports and can quickly adjust resources. The solution improved customer service and had a positive economic impact.
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RingSense helps Brookstone Windows & Doors analyze all customer call recordings. The company reduced average handle time by 5-8%. Call... recording review times are now 99% faster. Brookstone expanded from 6 to 11 markets in Ontario. The team expects agent growth of 257% in two years. Data-driven coaching improved quality and trust, leading to more sales.
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RingCentral RingEX helped Teskey’s modernize their phone system. Teskey’s had long hold times and slow customer service with their old... analog phones. RingEX gave them messaging, texting, video, and phone features for less money. Employees now answer calls on mobile phones and help customers faster. Hold times dropped and the sales team finds it easier to help customers. Teskey’s can now expand their system as the business grows.
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RingCentral helped Organic By Nature save $27,000 in upfront hardware and setup costs by switching from their old PBX system. The company also... reduced ongoing telecom costs by $1,000 per month. Employees now manage their own phone settings, saving 8 hours of IT time each month. The cloud-based phone system made moving to a new building easier and less expensive. Organic By Nature now pays much less for business communications.
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RingCentral helped C&S Wholesale Grocers save $1 million a year on telecom costs. The company replaced 15 PBX systems with... one unified communications platform. Employees can now make calls, set up video meetings, and message from anywhere. The company handles 60,000 customer calls monthly in RingCentral Contact Center. Managers use the Workforce Engagement module to improve staffing and customer support.
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RingCentral Contact Center helped Gempler’s answer customer support calls 28% faster. The company saw a 70% drop in abandoned support... calls. Email response time improved by 59%. Gempler’s used RingCentral to handle more calls and emails as their business grew. The platform made it easier for agents to work from anywhere and improved team collaboration. Call recording and callback features gave customers more choice and helped agents learn from each other.
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RingCentral helped Northern Tool + Equipment connect 2,000 phone lines across 126 stores with one cloud portal. The company rolled... out the system in days, not weeks or months. 750 employees moved easily between headquarters and home using RingCentral. The platform made it simple to open new stores and manage phones. Call reporting and analytics gave sales teams better customer insights. RingCentral also supported Northern Tool's international expansion.
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RingCentral helped Altronics move to a cloud-based voice platform. Altronics needed better reliability and easier call management than their old... system. The migration was fast, with 88 handsets set up in under four hours. Altronics cut costs by keeping their existing phones and now saves hundreds of dollars each month. The mobile app improved connectivity for staff, especially those traveling. Altronics now manages fewer hunt groups and enjoys a highly available voice service with advanced call reporting.
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RingCentral Contact Centre helped Côte Brasserie improve customer service. Before, each restaurant managed its own calls and emails, causing slow... responses and lost sales. With RingCentral, all customer inquiries now go to one place. Agents answer faster, which increases sales. The system also gives better reporting and analytics, helping reduce dropped calls and wait times. During COVID, Côte used the platform to quickly update messages and keep customers informed.
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RingCentral helped Union Home Mortgage move all 1,200 Partners to remote work in just 3 days. The company replaced its... old phone system with RingCentral’s all-in-one cloud communications platform. Partners can now call, text, video chat, and fax from any device. This improved customer service and made communication more reliable. The switch ended phone outages and made it easier for teams to respond to borrowers quickly.
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RingSense conversation intelligence helped Endeavor Capital improve sales by 40%. The company saved 50 hours per agent each month with... AI-generated follow-up emails. Performance visibility increased 100 times. Automated call summaries and scoring gave managers back 30% of their time each week. Endeavor Capital also saved $36,000 a year on communication costs after switching to RingCentral.
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Credit Human Federal Credit Union faced challenges with their outdated phone system, which had multiple points of failure and lacked self-serve features. They needed a... more reliable communication solution. By implementing RingCentral, they improved their IT communications environment with cloud services like phone, fax, and video conferencing. This change reduced costs, simplified maintenance, and enhanced collaboration. During the COVID-19 pandemic, the new system allowed a smooth transition to remote work, ensuring business continuity and high customer service levels.
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RingCentral helped April centralize its communications and improve customer experience. April replaced seven phone systems with RingCentral to offer a... consistent service in many countries. The company wanted better flexibility, lower costs, and high-quality calls. RingCentral made it easy for users to manage phone lines and analyze usage. April saw quick ROI and better control over communication costs.
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RingCentral Contact Center helped Brighter Super transform customer and employee experiences. Brighter Super needed a flexible, omnichannel platform to support... rapid growth and complex mergers. The solution enabled accurate measurement of customer sentiment and seamless integration of three contact centers. Call volume scaled from 150 to 1,500 per day, with a six-fold increase in membership. Brighter Super now manages $30 billion for 250,000 members, benefiting from improved service and operational efficiency.
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RingCentral helped AgCountry Farm Credit Services save over 90% of the time spent on daily tasks like setting appointments by using business texting. The company replaced... its outdated on-prem phone system with a centrally managed cloud phone system across 45 branch offices. Employees can now use desk phones, mobile phones, or Microsoft Teams for business calls and texts. The migration to RingCentral was smooth, with strong support and training. AgCountry improved communication, efficiency, and customer accessibility for over 25,000 clients in the Midwest.
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RingEX and RingCentral Video help SuretyBonds. com speed up bond underwriting. The company needed faster team communication to beat competitors....With RingCentral, staff can respond to requests within an hour instead of days. Team messaging and video features keep everyone updated on tasks. The business doubled in a year, reaching millions in written premiums. Fast response times help SuretyBonds.com win more business.
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RingCentral helped Salary. com replace their old on-premises phone system with a cloud-based solution. The company wanted a phone system...that was easy to manage and scalable. With RingCentral, setup was quick and simple, even during office expansions. Employees can now use business calls on personal devices and work remotely. The sales team benefits from Salesforce integration and managers use analytics for performance reports. The new system reduced costs and made phone management much easier.
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RingCentral Events helped Optimizely boost online event registrations by 1,000%. The marketing team saw engagement rates rise to over 40%... at Opticon events, compared to almost zero with their old webinar tool. They received more than 2,000 attendee comments and questions during each virtual event. The platform enabled Optimizely to host bigger, more complex online events and generate more qualified leads. Integration with Marketo made lead management easier for the sales team.
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RingCentral Events helped WomenTech Network host its 2024 Global Conference with over 10,000 attendees and an average session time of 11 hours. The platform enabled... large, interactive, multi-session events with 79% turnout from registrations. WomenTech Network used features like polling, live chat emojis, and matchmaking to boost engagement and networking. The Schedule Upload feature saved time by importing complex agendas. Integration with HubSpot streamlined lead collection and follow-up for future events.
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RingCentral helped Resource Software International (RSI) improve staff communication. RSI moved all telephony to RingCentral and saved 35% on monthly... telecom costs. The company doubled productivity by having voicemails, SMS, faxes, files, and team chats in one place. Staff quickly adopted the unified cloud communications solution. RSI also became a strategic partner, building analytics tools for RingCentral users.
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RingCentral unified communications as a service helps Medallia connect employees in offices, at home, and remotely. Medallia needed a single... global provider to support its fast growth and global expansion. RingCentral provides a standard set of communications tools and a consistent user experience. Medallia uses features like Global RingEX, Okta integration, and Direct Connect for secure, reliable service. The solution gives Medallia guaranteed bandwidth and service quality.
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RingCentral Contact Centre helped Littlefish handle a 300% spike in support calls during the COVID lockdowns. The cloud-based solution let... all agents work from home and route calls in 6 languages. Littlefish kept a 95% customer satisfaction rate and earned a Net Promoter Score of 78. Reporting and analytics features improved resource management and productivity. The company grew 40% per year while maintaining high service quality.
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RingCentral Events helped Thryv improve its webinars and deminars. Thryv registered 9,000 attendees using RingCentral Events. The team saved over... 10 hours by using templates for landing pages and emails. Attendee satisfaction scores rose to over 8 out of 10 on every survey. Thryv gained better data and insights, making their events more effective and generating more sales leads.
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RingEX and RingCX from RingCentral helped The Husband & Wife Law Team save money and speed up workflows by 15 times. Managers saved 65%... of their time analyzing calls using AI Quality Management. Call handling speed improved by 66% with RingCX. The firm lowered telecom costs after switching to RingEX and RingCX. Staff liked the flexibility to use business numbers for calls and texts from anywhere. Integrations with their case management system and AI-powered features made their contact center more efficient.
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RingCentral helped Jacoby & Meyers, a leading personal injury law firm, move 250 employees to a single cloud communications platform. The firm unified... phone, text, team messaging, video, and fax into one app. They cut their telecom costs by 50% after switching. The migration took just one day with no workflow disruptions. Staff and clients now connect more easily, improving client experience and team flexibility.
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RingCentral helped Howard Kennedy, a top UK law firm, move from seven separate communication platforms to one unified solution. The firm needed... a more agile and mobile work environment but struggled with an outdated on-premises telephony system. RingCentral Cloud PBX for Teams integrated smoothly with Microsoft Teams, letting staff work from anywhere. The solution replaced multiple apps for calls, conferencing, fax, and voicemail. Howard Kennedy now has a single, reliable platform for all business communications.
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RingCentral helped Finkelstein & Partners move to remote work with cloud-based phone, video, and messaging tools. The law firm needed... a solution that integrated with Salesforce and supported remote operations. RingCentral enabled quick transition to work from home, with all staff using the new system within days. The firm used RingCentral Video for notarizations and team meetings. Employees became comfortable with remote technology, improving productivity and trust.
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RingCentral helped Cole, Scott & Kissane replace their old on-premises phone system. The law firm had frequent outages and downtime... with their previous provider. With RingEX, they now have an outage-free phone solution. Lawyers use call logs and transcriptions to find case details and track billable hours. Staff can work from anywhere using the mobile app. Setting up new locations is now fast and easy.
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RingCentral unified communications helped Marlowe Theatre replace their outdated phone system. The old system was hard to use and not... connected to their call centre. With RingCentral, all calls, emails, and chats now work together. The switch was smooth with help from RingCentral’s team. Agents can now answer questions faster and give better service. VIPs and members get special call options. Customers can ask for a call back instead of waiting on hold.
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RingCentral unified communications helped Meals on Wheels South Australia connect 84 branches and cut telecom costs by over 30%. The organization replaced... legacy phone systems with RingCentral's cloud platform. Staff and 7,000 volunteers now use a single system for calls, messages, and eFax. Customer service improved with up to four agents always available. The solution supports flexible work and better call management. Meals on Wheels SA now supports 11,000 members with more efficient communication.
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RingCentral helped the Mexican American Opportunity Foundation replace its failing phone system. The nonprofit needed reliable communications for over 60... locations and 1,000 employees. With RingCentral’s cloud platform, MAOF improved reliability and centralized management. Teachers now use the RingCentral app to call and text parents without sharing personal numbers. Automated greetings and language options improved caller experience. MAOF reduced telephony and digital communications costs by 30-50%.
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The Scratch Foundation needed a virtual events platform to reach its global community. They faced challenges with language barriers and... complex platforms. RingCentral Events provided a solution that integrated with their AI translation tools. This allowed them to host the Scratch Conference for 1,300 attendees from over 100 countries. The platform's flexibility and customer support were key benefits.
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RingCentral UCaaS and CCaaS replaced Home in Place's old telephony system. The upgrade improved reliability and security for their operations... in Australia and New Zealand. Staff can now access communications from anywhere. The new platform supports 99.999% uptime and meets enterprise security standards. Home in Place saved one full-time IT role by simplifying communications. The solution helps drive digital customer service and supports future growth.
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RingCentral helped Christian Education Ministries replace a costly and complex hosted telephony system. The new RingEX cloud phone system cut... costs, simplified management, and enabled remote work. CEM saved $300,000 over three years. New school sites now launch in a week instead of three months. Staff can work from anywhere and support students better. The solution supports rapid growth and flexible education delivery.
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RingCentral helped Ascend Charter Schools connect staff and students during COVID. The school used RingCentral Video for remote teaching, staff... meetings, and virtual events. The mobile app let staff answer calls anywhere, improving communication. Ascend replaced old PBX phones with a cloud system for 700 employees. The solution made it easy to reach coworkers and support remote learning. Ascend saw better workflow and strong results in student performance.
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RingCentral for Google helped Lindamood-Bell connect 100 locations. The company integrated RingEX with Google to improve communication. Staff can now... reach customers and each other more easily. Call forwarding and call groups make sure customers get help fast. IT staff save time because users manage their own settings. Seasonal locations now have a consistent contact point for customers.
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RingCentral helped Pennsylvania Highlands Community College keep serving students during the COVID-19 lockdowns. The college needed a better phone system... for remote work. Their old system was hard to manage and not good for remote teaching. With RingCentral, staff and teachers could call and text students from anywhere using their office numbers. This made it easy to stay in touch without sharing personal numbers. The switch was fast and simple, letting the college keep helping students without missing a step.
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RingCentral helped Mosman Church of England Preparatory School replace its old PABX system with a cloud telephony solution. The school needed... to upgrade during a building renovation and wanted to avoid disruption. RingCentral provided 50 new handsets and strong support during setup. The school now saves 30% on monthly telephony costs. Staff enjoy advanced features and more flexibility with the new system.
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RingCentral helped Edgewood Partners, a property management company, set up a cloud-based phone system. The team needed to stay in... touch with clients while working in the field. RingCentral let them make calls and send texts from anywhere, using one device for both business and personal use. The app made it easy to respond quickly to client needs. Edgewood Partners plans to use RingCentral Video for better team and vendor communication in the future.
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RingCentral helped Fidelity Resales cut telecom costs by 50%. The company switched from an outdated phone system to RingCentral’s unified... cloud communications. They gained features like call logging, auto call recording, Salesforce integration, and IVR menus. Agents now use SMS texting, which boosted customer response rates by 61%. Video conferencing improved training and internal meetings. Fidelity Resales now has better compliance, easier communication, and lower costs.
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RingEX and Workflow Builder helped Scenic Sotheby’s International Realty improve workflows and boost lead generation by 100%. The company used... RingEX to combine phone, chat, and video in one place, saving agents time. Video conferencing cut travel time and made meetings easier. Workflow Builder let the team automate QR code leads, raising lead conversion to 33% and doubling response rates. The first automation took just five minutes to set up.
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RingCentral helped The Minto Group replace an old PBX phone system with RingEX. The migration moved 300+ employees across 22... US locations in just one day. The new system improved caller experience, sales team responsiveness, and overall efficiency. Costs went down after removing old hardware and phone maintenance contracts. Employees can now make and receive business calls from anywhere, improving workflows and client service.
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RingCentral helped Cresa support a mobile workforce. Cresa needed a cloud-based communications platform to let employees work from anywhere. RingCentral... unified calls, meetings, collaboration, and faxing in one solution. Advisors can use their smartphones as mobile offices. Integration with Salesforce gives Cresa new business insights. The cloud platform lets Cresa quickly set up new offices and expand globally.
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Truck Site faced challenges with their old phone system as demand for their services grew. The system had service disruptions,... call-quality issues, and lacked mobility. They switched to RingEX, a unified communication solution, which integrated with Salesforce. This allowed their reps to handle calls more efficiently and improved customer satisfaction by 100%. The new system also enabled quick delivery of inventory details during calls and provided flexibility in device usage. Additionally, RingCentral's AI tools helped streamline operations by summarizing call notes automatically.
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Ryder Systems, a Fortune 500 transportation company, needed to modernize its IT communications to improve customer experience and reduce costs. They chose RingCentral... to replace their outdated PBX systems with a cloud solution. This change eliminated phone-related failures and reduced telecom expenses. Ryder implemented RingCentral in over 200 locations in six weeks, handling 30,000 calls a month. The new system improved efficiency and customer service, allowing for flexible workflows and better support for their last-mile delivery division.
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RingCentral helped Bennett International connect 3,000 employees and contractors on one telephony platform. The company replaced a complex, outdated phone... system with RingCentral and RingCentral Contact Center. This unified solution enabled phone, messaging, video, and fax in one place. During the 2020 lockdowns, RingCentral made remote work easy and kept teams productive. Bennett also saved money on travel and improved customer service with 75 agents using RingCentral Contact Center.
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RingCentral unified communications helped IPS Packaging & Automation improve customer response and operations. The company faced problems with an old... phone system, limited video conferencing, and inefficient faxing. RingCentral provided a cloud-based platform for calls, video meetings, and online faxing from any device. Now, 200 employees can host video calls, and staff can work from anywhere. The solution made remote work easy during the pandemic and improved customer service.
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RingCentral helped Charter Industries upgrade its phone system. The company replaced two old phone systems with one unified platform. Employees... now use the RingCentral app for calls, messages, and meetings. Sales reps can make and receive calls in Salesforce. Customer service improved with RingCentral Contact Center. Charter Industries cut telecom costs and improved efficiency without spending more.
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RingCentral helped Staughton Group move from an old Mitel PABX to a cloud-based unified communications system. The company needed a... reliable, easy-to-manage phone solution to reduce business risk and improve efficiency. RingCentral provided a seamless upgrade with almost no downtime and fast hardware delivery. Staff now use softphones and Yealink handsets with easy directory access. The platform supports hybrid work, advanced call routing, and analytics for better workload management. Staughton Group uses RingCentral analytics to monitor support KPIs and improve production processes.
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RingCentral helped Aurora Construction Materials improve customer service and internal communications. Aurora replaced its old PABX system with RingCentral RingEX... and Contact Centre. This change saved $50,000 a year in telecom costs. The new system gave better call management, analytics, and callback options. About 50% of callers use the callback feature. Aurora now trains agents with call recordings and shares order details faster, reducing delays.
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RingCentral helped Structural Technologies support a mobile and collaborative workforce. The company needed a unified communications solution with a simple... interface, strong API, and low training needs. RingCentral was chosen for its vision and fast 90-day deployment to 22 locations. Employees quickly adopted RingCentral Meetings, replacing other online meeting tools. The platform enabled faster engineering changes, reducing a two-day process to under an hour. RingCentral also supports disaster recovery and business continuity for the company.
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RingCentral helped Envera Systems, a residential security company, improve communications and save money. Envera replaced its old phone system with... RingCentral's cloud platform. This change stopped phone outages and let agents work from anywhere. The company now places over 250,000 support calls each month with zero downtime. RingCentral's tools also made call center operations more efficient and improved customer service.
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RingCentral helped Barx Parx, an indoor dog park, solve noisy phone challenges with SMS texting. Staff now schedule grooming appointments... by text in 30 seconds instead of a 5-minute call. The business saw a 5.2% increase in dog daycare revenue after enabling text bookings. There was zero downtime during the migration to RingCentral. Clients and staff both benefit from faster, easier communication.
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RingCentral helped Path Vacations upgrade from a basic phone system to a cloud-based communications suite. The company now answers 2,000... calls daily with RingCentral Contact Center. Sales increased and guest bookings went up after switching to RingCentral. Path Vacations lowered costs by removing hardware and improving staff efficiency. Integration with Creatio CRM made support and sales calls more productive. Employees use RingCentral Video for meetings and quick chats, keeping the team connected.
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RingCX helped The Escape Game improve their contact center. They saw 50% cost savings after switching to RingCX. Their call-answer... rate went up by 16%, and bookings increased by 7%. The Guest Care team now answers 30,000 calls each month. RingCX gave them better reliability, support, and custom features for their unique needs.
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RingCentral helped Socket Mobile upgrade from a 20-year-old phone system to a modern cloud communications platform. The company needed better... call logging, analytics, digital faxing, and mobile features to support its distributed workforce. With RingCentral, employees can make calls from any device and integrate with Microsoft Dynamics and Office 365 for easier dialing and meeting scheduling. The call queue feature allowed quick support coverage changes. The new system improved workflows and communication across global teams.
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RingCentral helped Katz Media Group move from many on-prem phone systems to one cloud platform. The company unified 800 employees... across the US on RingEX. They replaced over 10 communication apps with one solution. This made remote work easy during the pandemic. Sales teams became more responsive and teamwork improved. Built-in analytics and app integrations boosted adoption and productivity.
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RingCentral helped Junk Chuckers, a small Toronto-based junk removal company, grow fast. The team switched from a local telecom to... RingCentral for better call management and CRM integration. They connected phone activity with Trello and their CRM, making sales tracking easier. Sales reps can now work from home, saving on office costs. RingCentral boosted call-to-booking conversions by 275% and increased revenue by 230%.
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RingCentral Contact Center helped Swanson Health improve customer service. Swanson handled 80,000 customer service calls per month with the platform.... Supervisors reviewed three times more agent calls using workforce engagement tools. The company consolidated five customer service technology platforms into one. Swanson moved 150 agents to remote work quickly during the pandemic. Skills-based routing and unified channels made service faster and more efficient.
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RingCentral helped SCM Insurance Services unify its communications with RingEX and RingCentral Video. SCM replaced legacy phone systems and reduced... costs by 50% by removing dormant numbers and controlling toll-free and long-distance charges. Field staff can now use local numbers and SMS, improving client service and visibility. The cloud solution lets SCM quickly support disaster regions with local presence. All SMS messages are now recorded, reducing risk and improving claims management.
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RingCentral helped Legal Aid ACT move from an old phone system to a cloud-based unified communications solution. Staff can now... work from anywhere and use the RingCentral app on laptops and mobiles. The solution supports remote work, integrates with Microsoft Teams, and gives better call tracking and reporting. Legal Aid ACT saw more flexibility, easier staff changes, and a platform for future growth and innovation. The organization now supports more staff and offers more legal services to vulnerable Australians.
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RingCentral helped the Jacksonville Jaguars upgrade from an outdated telecom system. The team used RingCentral Rooms for video conferencing and... built-in SMS texting to improve communication. They migrated over 300 employees to RingCentral in less than a week. Staff can now call, text, and meet from any device, making collaboration easier. During the pandemic, RingCentral let the Jaguars keep ticket sales and support running with no downtime. The team equipped every meeting room in their new facility with RingCentral Rooms.
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Mastech Digital needed a global telecom solution to meet regulatory compliance and improve call quality. They chose RingCentral's RingEX for... its global capabilities. The implementation was quick, taking less than 90 days globally and 10 days in India. After switching, they saw a 30% reduction in dropped calls and a 50% cost savings in India. The ease of deployment and ability to self-provision phone numbers were key benefits.
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SPM Services faced issues with their old contact center, including call drops and limited reporting. They switched to RingCX during... a high-traffic period, with a 120% increase in call load. RingCX provided real-time monitoring and analysis, helping them meet targets. The solution was implemented in three weeks, with no dropped-call issues since. RingCX offers better reporting, real-time call monitoring, and administrative control, improving agent efficiency and client service.
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Engage Digital helped Ooredoo Myanmar improve digital customer service. Before, they could not track or answer Facebook comments. With Engage... Digital, they unified all channels and managed more interactions. They added live chat for real-time help. During the 2020 lockdown, over half of agents worked remotely. Digital channels reduced wait times and made service faster. Ooredoo plans to add more channels and automation.
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BA Life, a small professional services company, faced challenges with their previous events platform due to inflexible licensing and declining customer support. They switched to... RingCentral Events for its flexibility and affordability. The platform allowed them to host a complex virtual conference with 25 presenters and attendees from 28 countries. RingCentral's user-friendly interface and responsive support helped BA Life implement various functionalities, including breakout rooms and panel discussions, enhancing the conference experience.
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Public Sector Partnership Services (PSPS), a Local Authority Trading Company, was formed by three Lincolnshire councils to improve efficiency. They replaced their... outdated on-premises phone system with RingCentral's cloud contact center solution. This change enabled hybrid working and improved customer service. PSPS saved around £23 million between 2010 and 2020, with an additional £9 million expected by 2030. The new system also provided valuable data insights, helping PSPS manage call queues and staffing more effectively.
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Black Talon Security wanted to increase its profile as an industry thought leader. They used RingCentral Events to produce high-quality... virtual events. This helped them engage and educate their communities. The platform allowed them to add custom branding and engagement tools. They saw a 60% reduction in time to handle post-event tasks. They also achieved a 65% rate of live attendees to registrants. All event data now flows into their HubSpot account.
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The Doctor, a healthcare practice in LA, faced high costs and inefficiencies with separate vendors. They adopted RingEX and RingCX... for unified communications, reducing telecom expenses by 67% and boosting efficiency by 30%. The solution allowed seamless communication across their distributed team, enhancing patient care and operational workflows. The practice now enjoys improved coordination and uses video meetings for patient and team interactions.
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AllThingsCX, a small professional services company, used RingCX to cut client call handle times by 25%. They faced challenges with... fragmented communication channels, which led to inefficiencies. RingCX provided a consolidated platform, reducing the number of applications needed and simplifying processes. The implementation resulted in 50% cost savings and improved customer satisfaction. AI-powered features helped streamline quality management and coaching processes, enhancing team performance.
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RingCentral unified Senderra RX's communications, replacing multiple vendors with one platform. Senderra automated over 10,000 daily SMS messages and 1,200... digital faxes using RingCentral APIs. This saved $150,000 each year and improved patient communication. The solution streamlined workflows, reduced manual work, and helped Senderra deliver better service to patients. Employees also gained efficiency with RingCentral's call center tools, handling high call volumes with ease.
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First Bank, a large financial services company, wanted to update its communication systems. They chose RingCentral after a six-month analysis... of UCaaS providers. RingCentral offered a wide range of services on a single platform, including softphone functionality and workforce optimization tools. The deployment was smooth with the help of RingCentral Professional Services. First Bank is already saving 30% on phone system costs and seeing improved communication capabilities.
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RingCentral unified cloud solution helped Trojan Battery fix call center problems. Their old phone system failed during hurricanes, causing lost... orders. With RingCentral, agents can work from anywhere and calls are easy to reroute. The company moved all 17 locations to RingCentral in one day. Employees now connect with coworkers and customers from any device. HR can hire talent from anywhere. Productivity and efficiency improved.
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