RingCentral MVP Overview

RingCentral RingEX provides a superior unified communications solution for businesses. This software ensures constant connectivity and efficient communication.

Use Cases

Customers recommend Sales Call Management, Collaboration, Conference Call Management, as the business use cases that they have been most satisfied with while using RingCentral MVP.

Other use cases:

  • Communication Management
  • Helpdesk Management
  • Contact List Management
  • Workflow Management
  • Contract Management
  • Training & Onboarding
  • Social Media Analytics
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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using RingCentral MVP.

Other priorities:

  • Acquire Customers
  • Improve Digital And Social Presence
  • Increase Sales & Revenue
  • Improve ROI
  • Improve Efficiency
  • Improve Stakeholder Relations
  • Enter New Markets Internationally Or Locally
  • Manage Risk
See all business priorities See less business priorities

RingCentral MVP Use-Cases and Business Priorities: Customer Satisfaction Data

RingCentral MVP works with different mediums / channels such as Phone Calls. Offline. Video etc.

RingCentral MVP's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and RingCentral MVP support capabilities include Phone Support, AI Powered, Chat Support, etc. also RingCentral MVP analytics capabilities include Analytics, and Custom Reports.

Reviews

"RingCentral gives us the mobility and flexibility we need to keep our employees connected and productive from anywhere. And for our national retail operations, RingCentral makes it easy to open new stores, manage the phone capabilities at those stor...es, and even gain business intelligence into customer patterns and trends. That’s a lot to ask from a phone system, but RingCentral delivers all of it." - Rodney Dybedahl

RingCentral MVP, Fluentstream, Branch linking platform, VictorOps, TrueContext (formerly ProntoForms), etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for RingCentral MVP

Top Industries

  • Retail
  • Marketing and Advertising
  • Real Estate

Popular in

  • Small Business
  • Mid Market
  • Enterprise

RingCentral MVP is popular in Retail, Marketing And Advertising, and Real Estate and is widely used by Small Business, Mid Market, and Enterprise.

RingCentral MVP Customer wins, Customer success stories, Case studies

How does RingCentral MVP address your Sales Call Management Challenges?

How does RingCentral MVP facilitate Collaboration?

How does RingCentral MVP address your Conference Call Management Challenges?

What benefits does RingCentral MVP offer for Communication Management?

How can RingCentral MVP optimize your Helpdesk Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well RingCentral MVP solved their Mobile Marketing needs. Cuspera uses 4953 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

CUSTOMERS TESTIMONIALS
RingCentral MVP testimonial

Rodney Dybedahl

Senior Telecommunications Analyst

Northern Tool + Equipment

RingCentral gives us the mobility and flexibility we need to keep our employees connected and productive from anywhere. And for our national retail operations, RingCentral makes it easy to open new stores, manage the phone capabilities at those stores, and even gain business intelligence into custo...mer patterns and trends. That’s a lot to ask from a phone system, but RingCentral delivers all of it.

Testimonial By Rodney Dybedahl
RingCentral MVP testimonial

Vicky O’Sullivan

Chief Executive Officer

Eye Associates of Tallahassee

Between RingCentral’s invaluable features like the callback option, and the outstanding custom-recorded messages we receive from Snap Recordings, I can finally say that Eye Associates of Tallahassee has a phone solution that’s an asset to our business rather than a liability. Testimonial By Vicky O’Sullivan
RingCentral MVP testimonial

Mike Ackroyd

Chief Information Officer

SCM Insurance Services

With RingCentral, we’ve reduced our costs by 50% by removing dormant phone numbers and getting our expenses for toll-free and long-distance charges back under control. That’s delivering significant savings for SCM Insurance Services. Testimonial By Mike Ackroyd
CUSTOMERS TESTIMONIALS
RingCentral MVP testimonial

Rodney Dybedahl

Senior Telecommunications Analyst

Northern Tool + Equipment

RingCentral gives us the mobility and flexibility we need to keep our employees connected and productive from anywhere. And for our national retail operations, RingCentral makes it easy to open new stores, manage the phone capabilities at those stores, and even gain business intelligence into custo...mer patterns and trends. That’s a lot to ask from a phone system, but RingCentral delivers all of it.

Testimonial By Rodney Dybedahl
RingCentral MVP testimonial

Vicky O’Sullivan

Chief Executive Officer

Eye Associates of Tallahassee

Between RingCentral’s invaluable features like the callback option, and the outstanding custom-recorded messages we receive from Snap Recordings, I can finally say that Eye Associates of Tallahassee has a phone solution that’s an asset to our business rather than a liability. Testimonial By Vicky O’Sullivan
RingCentral MVP testimonial

Mike Ackroyd

Chief Information Officer

SCM Insurance Services

With RingCentral, we’ve reduced our costs by 50% by removing dormant phone numbers and getting our expenses for toll-free and long-distance charges back under control. That’s delivering significant savings for SCM Insurance Services. Testimonial By Mike Ackroyd
 

Chicago Cubs Call Up RingCentral as Official Cloud-Based Business Communications Partner

RingCentral has been named the official cloud-based business communications partner for the Chicago Cubs. This partnership will enhance fan engagement and employee collaboration using RingCentral's A...I-powered platform. The Cubs will leverage RingEXR for internal collaboration and RingCXR and RingSenseR for AI-driven customer service insights, integrating seamlessly with Microsoft Teams to improve fan experiences and operational efficiency.

Read more →
 

Chicago Cubs adopts RingCentral's cloud platform - Telecompaper

The Chicago Cubs have adopted RingCentral's cloud platform, marking a significant customer win for RingCentral in the sports industry.

Read more →

Hostelling Scotland - Non Profit Organization Management

RingCentral helped Hostelling Scotland move from old phone systems to a cloud-based solution. The charity had trouble with separate, outdated systems and a small IT team. With RingCentral, they now h...ave one system that is easy to manage. Staff learned it quickly and need less support. The new system is more reliable and lets people work from anywhere. The switch did not increase costs.

Read more →

Costa Express - Retail

RingCentral Contact Center helped Costa Express move its support team to remote work. The solution let agents answer calls from anywhere. Skills-based routing and IVR automation made it easier for cu...stomers to get help fast. A new phone menu option cut live agent calls by 40%. Advanced analytics let the team adjust shifts and improve wait times. Costa Express now gives better customer service and keeps finding new ways to use RingCentral.

Read more →

Tarrytown Expocare - Retail

RingSense AI from RingCentral helped Tarrytown Expocare, a large IDD pharmacy, analyze nearly 100% of Customer Success calls, up from just 1%. The team now saves 20 hours each week by not manually re...viewing calls. Implementation took only five minutes. The AI tool provides call summaries and sentiment analysis, helping the company spot trends and improve customer service. Tarrytown Expocare can now quickly identify and address medication delivery issues for care facilities across the US.

Read more →

Staughton Group - Manufacturing

RingCentral helped Staughton Group move from an old Mitel PABX to a cloud-based unified communications system. The company needed a reliable, easy-to-manage phone solution to reduce business risk and... improve efficiency. RingCentral provided a seamless upgrade with almost no downtime and fast hardware delivery. Staff now use softphones and Yealink handsets with easy directory access. The platform supports hybrid work, advanced call routing, and analytics for better workload management. Staughton Group uses RingCentral analytics to monitor support KPIs and improve production processes.

Read more →

What's new in RingCentral MVP | Q3 2023 | North America

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Frequently Asked Questions(FAQ)

for RingCentral MVP

What is RingCentral MVP?

RingCentral MVP is a Message Video Phone global platform that empowers modern mobile and distributed workforces to communicate, collaborate and connect via any mode, any device, and any location. It helps in simplifying the workflows with team messaging, file sharing, task management, unlimited one-click video meetings and integrated phone capabilities.

It helps in organizing projects, topics, and teams in dedicated folders, reducing email clutter. Enable collaboration with customers and partners by inviting participants, making a call or video call while chatting, and also easily send files, pin documents, and connect to the existing tools.

Some of its key benefits include getting the right solution for the right user, easily adding Video Pro and Pro+ licenses in MVP and bringing more users onto a single platform, reducing shadow IT risk, and eliminating application siloes.

What is RingCentral MVP used for?

RingCentral MVP is a Mobile Marketing Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Sales Call Management, Collaboration and Conference Call Management .

What are the top features of RingCentral MVP?

Recording, Personalization and Alerts: popups & Notifications are some of the top features of RingCentral MVP.

Who uses RingCentral MVP?

RingCentral MVP is used by Retail, Marketing And Advertising and Real Estate among other industries.

What are RingCentral MVP alternatives?

Fluentstream, Branch Linking Platform, VictorOps and TrueContext (Formerly ProntoForms) are popular alternatives for RingCentral MVP.

Where is RingCentral MVP located?

RingCentral MVP is headquartered at 20 Davis Drive Belmont, CA 94002, USA.
lightning

Peers used RingCentral MVP for sales call management and collaboration

RingCentral MVP Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.46/5 ★

Read Reviews (2)
Analytics

4.31/5 ★

Read Reviews (47)
Custom Reports

3.69/5 ★

Read Reviews (204)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.46/5 ★

Read Reviews (2)
Analytics

4.31/5 ★

Read Reviews (47)
Custom Reports

3.69/5 ★

Read Reviews (204)

Software Failure Risk Guidance

?

for RingCentral MVP

Overall Risk Meter

Low Medium High

Top Failure Risks for RingCentral MVP

RingCentral, Inc. News

Product

RingCentral Pushes UCaaSCCaaS Convergence with Customer Engagement Bundle

RingCentral has launched a new "Customer Engagement Bundle" for its RingEX platform, emphasizing the convergence of UCaaS and CCaaS. This bundle integrates calling and collaboration tools with customer engagement features like advanced queue management and a shared SMS inbox. The initiative aims to provide a "lightweight contact center" experience, catering to organizations that require robust customer engagement without the complexity of full-scale contact centers.

Product

RingCentral Announces New Customer Engagement Bundle for RingEX

RingCentral has launched a new Customer Engagement Bundle for its RingEX platform, integrating unified communications and contact center features. The bundle includes intelligent call queue management, shared SMS inbox, and real-time analytics, aiming to enhance customer interactions without the complexity of a full-scale contact center. General availability is expected in early 2026.

Product

RingCentral (RNG) Launches RingWEM to Enhance Workforce Manageme - GuruFocus

RingCentral has launched RingWEM, a new solution enhancing its cloud contact center capabilities. Developed from the acquisition of CommunityWFM, RingWEM aims to improve agent performance, customer satisfaction, and operational efficiency through AI-driven insights. This launch strengthens RingCentral's position in the cloud communications space by expanding its product offerings.

Product

RingCentral Unveils RingWEM - an AI Powered Workforce Engagement Management Suite

RingCentral has launched RingWEM, an AI-powered workforce engagement management suite. This new solution enhances RingCentral's cloud contact center, RingCX, by integrating capabilities from its recent acquisition of CommunityWFM. The suite aims to improve agent performance, customer satisfaction, and operational efficiencies through AI-driven insights.

RingCentral, Inc. Profile

Company Name

RingCentral, Inc.

Year Founded

2003

HQ Location

20 Davis Drive Belmont, CA 94002, USA

Employees

1001-5000

Social

Financials

IPO