Airship Overview

Airship enhances mobile-first customer experiences across apps, web, and other platforms. It caters to industries like media, travel, sports, retail, finance, and telecom, providing tools to refine customer interactions. This platform is tailored for businesses prioritizing mobile engagement, offering a competitive edge with its focused approach. A unique feature is its comprehensive reach across diverse sectors, ensuring tailored solutions for specific industry needs.

Use Cases

Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Airship.

Other use cases:

  • Customer Case Management
  • Segmentation And Targeting
  • Lead Engagement
  • Products & Pricelist Management
  • Touchpoint Management
  • Social Media Marketing
  • Social Media Analytics
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Airship.

Other priorities:

  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve ROI
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Increase Customer Life Time Value
  • Launch New Products
  • Grow Market Share
  • Improve Efficiency
  • Establish Thought Leadership
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Airship Use-Cases and Business Priorities: Customer Satisfaction Data

Airship works with different mediums / channels such as Mobile. Text SMS. E-Mail etc.

Airship's features include Alerts: Popups & Notifications, Personalization, Ticketing, etc. and Airship support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Airship analytics capabilities include Custom Reports, and Analytics.

Reviews

"I remember the days that we had to look into each type of notification that we wanted to release and ask, ‘Can we scale it?’ With Airship, the teams know they can execute any idea they want." - Eyal Sheinholtz

Airship, Attentive, Alpha Anywhere, Onesignal, Branch linking platform, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Airship helps brands master Mobile App Experiences (MAX) to engage customers and win loyalty. Their platform focuses on enhancing app interactions for better customer retention.

Popular Business Setting

for Airship

Top Industries

  • Retail
  • Media Production
  • Entertainment

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Airship is popular in Retail, Media Production, and Entertainment and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Airship Use Cases

What Are the key features of Airship for Engagement Management?

How can Airship optimize your Communication Management Workflow?

What makes Airship ideal for Loyalty Management?

Why is Airship the best choice for Customer Case Management?

How does Airship facilitate Segmentation And Targeting?

26+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Airship solved their Mobile Marketing needs. Cuspera uses 1096 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Airship testimonial

Eyal Sheinholtz

Director of Social Product Management

eToro

I remember the days that we had to look into each type of notification that we wanted to release and ask, ‘Can we scale it?’ With Airship, the teams know they can execute any idea they want. Testimonial By Eyal Sheinholtz
Airship testimonial

Victor Abrahao

Marketing Coordinator

Magazine Luiza

More and more customers are engaging with us now. Little by little, we’re increasing our click-through rates and conversions using Airship. Testimonial By Victor Abrahao
Airship testimonial

Federico Saltalamacchia

CRM & Digital Marketing Manager

The Space Cinema

Airship provides us with an incredible number of competitive advantages. Its expanded feature set and powerful automation capabilities played a big part in why we migrated from Accengage. Testimonial By Federico Saltalamacchia
CUSTOMERS TESTIMONIALS
Airship testimonial

Eyal Sheinholtz

Director of Social Product Management

eToro

I remember the days that we had to look into each type of notification that we wanted to release and ask, ‘Can we scale it?’ With Airship, the teams know they can execute any idea they want. Testimonial By Eyal Sheinholtz
Airship testimonial

Victor Abrahao

Marketing Coordinator

Magazine Luiza

More and more customers are engaging with us now. Little by little, we’re increasing our click-through rates and conversions using Airship. Testimonial By Victor Abrahao
Airship testimonial

Federico Saltalamacchia

CRM & Digital Marketing Manager

The Space Cinema

Airship provides us with an incredible number of competitive advantages. Its expanded feature set and powerful automation capabilities played a big part in why we migrated from Accengage. Testimonial By Federico Saltalamacchia

Case Studies

Design

CASE STUDY OneFootball

Airship helped OneFootball deliver personalized experiences to its 200 million users. The team used Airship Scenes and Surveys to launch end-of-year Wrap-Ups and a Daily Digest in just two weeks. One...Football achieved a 25% completion rate in the first week and 50% engagement on both Android and iOS. 40% of users said they were very satisfied. Airship's no-code tools and fast support enabled rapid, large-scale deployment and ongoing optimization with A/B testing and surveys.

Telecommunications

CASE STUDY Orange

Airship's no-code native surveys helped Orange, a leading telecom company, boost customer feedback. Orange replaced HTML webview surveys with Airship’s in-app surveys. This change made surveys easier... for users and increased response rates by 30 times in just two months. Orange also saw a 9-point increase in NPS. Product owners used Airship’s Experience Editor and A/B testing to improve survey engagement without developer help.

Sports

CASE STUDY United States Tennis Association (USTA) / US Open

Airship helped the US Open app boost fan engagement using beacons and mobile push notifications. The USTA wanted to improve the fan experience and increase partner visibility. They used location-base...d targeting and personalized notifications. The app achieved a 53% open rate for live streaming alerts and a 32% click-through rate for last-minute ticket offers. Partners also gained more exposure through the app.

Design

CASE STUDY Sky News

Airship Push Notifications help Sky News deliver breaking news faster than competitors. The Sky News app is the top commercial news destination in the U.K. with over 1 million monthly active users. U...sing Airship, Sky News saw a spike in app opens and more time spent in the app. Push notifications drive reader loyalty and boost app traffic during big stories. Performance analytics support effective retargeting and cross-channel engagement.

Sports

CASE STUDY TNT Sports

Airship helped TNT Sports improve its March Madness Live app. TNT Sports used Airship's in-app messaging and push notifications to boost fan engagement. Strategic onboarding increased opt-in rates fo...r notifications. Rich push and live activities kept users coming back. TNT Sports saw 25% longer live viewing sessions and twice as many app sessions from Live Activities users.

Sports

CASE STUDY William Hill

Airship helped William Hill improve its mobile betting experience. William Hill used Airship's push notifications and analytics to grow its user base. The company saw 2.5 million app downloads. Locat...ion-targeted push notifications led to 400% greater engagement compared to non-targeted alerts. William Hill used segmentation and send time features to boost app traffic. The solution helped drive revenue growth and better customer engagement.

Video

Why Your CRM Strategy Should Include Cozy Onboarding

Video Thumbnail

Frequently Asked Questions(FAQ)

for Airship

What is Airship?

Airship is an enterprise SaaS platform that focuses on helping brands master the full lifecycle of mobile app experience (MAX) management. It helps app teams create incredible acquisition, onboarding, engagement, and retention experiences.

It helps to create and adapt native app experiences on their own with no ongoing developer support or app updates required. It creates and adapts powerful app experiences that accelerate onboarding, user understanding for next-level personalization and monetization to capture more business value for everyone involved.

It also helps teams accomplish all the steps required to win them: migrate customers to the mobile app, activate them upon arrival, maximize account creation, reinforce the app’s value proposition, and incentivize high-value actions that lead to ongoing engagement and retention.

What is Airship used for?

Airship is a Mobile Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Loyalty Management .

What are the top features of Airship?

Alerts: popups & Notifications, Personalization and Ticketing are some of the top features of Airship.

Who uses Airship?

Airship is used by Retail, Media Production and Entertainment among other industries.

What are Airship alternatives?

Attentive, Alpha Anywhere, Onesignal and Branch Linking Platform are popular alternatives for Airship.

Where is Airship located?

Airship is headquartered at 1225 W Burnside St, Suite 401, Portland, Oregon 97209, US.
lightning

Peers used Airship for engagement management and communication management

Airship Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.78/5

Read Reviews (23)
Custom Reports

4.48/5

Read Reviews (183)
Analytics

4.42/5

Read Reviews (54)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.78/5

Read Reviews (23)
Custom Reports

4.48/5

Read Reviews (183)
Analytics

4.42/5

Read Reviews (54)

Software Failure Risk Guidance

?

for Airship

Overall Risk Meter

Low Medium High

Top Failure Risks for Airship

Airship. News

Customer

Airship AI Secures Follow-On Seven-Figure Contract Award with Fortune 100 Transportation & E-Commerce Company

Summary not found

Product

2024 Year in Review: Extending Airships Leadership in Cross-Channel Customer Experience

Airship enhances its customer experience platform with AI-driven engagement, no-code tools, and cross-channel solutions for industries like airlines and retail. It offers features like audience segmentation, A/B testing, and mobile app optimization to boost customer acquisition and retention.

Awards

Airship Honored with the 2025 TrustRadius Buyer’s Choice Award

Airship.com wins the 2025 TrustRadius Buyer’s Choice Award for its customer experience platform, enhancing customer journeys with AI and no-code solutions.

Partnership

Airship Expands Collaboration with Google Cloud Beyond Scalable Infrastructure and Advanced Data Analytics to Large Language Models - Customer Think

Airship is working with Google Cloud to explore large language models, expanding beyond infrastructure and data analytics.

Airship. Profile

Company Name

Airship.

Company Website

https://www.airship.com/

HQ Location

1225 W Burnside St, Suite 401, Portland, Oregon 97209, US

Employees

251-500

Social

Financials

SERIES F