Real-World Case Studies and Customer Success Stories with Pexip

Pexip Infinity helped Agence Française de Développement (AFD) modernize its video communications. AFD needed a secure, low-bandwidth solution that worked... with Skype for Business and supported remote work. Pexip enabled easy, high-quality video meetings, simplified administration, and strong security. Usage grew from 14,600 to 24,000 meetings per year. Users and IT staff report high satisfaction and improved autonomy.
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Pexip Infinity enabled Bundesagentur für Arbeit to launch secure video appointments for citizens. Over 60,000 video meetings and 3 million... minutes of remote consultations were completed between October 2020 and July 2021. 95% of users recommend the video appointment service. The solution integrated with Skype for Business and required no downloads. Advisors and users reported high satisfaction and ease of use.
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Pexip Connect helped Métropole Aix-Marseille-Provence replace BlueJeans for video meetings across 92 communes. The cloud-based solution made video calls easier... and more secure for teams, elected officials, and advisors. Users can join meetings from any device or Microsoft Teams with one click. The IT team saves time on administration and enjoys stable, high-quality service. Satisfaction is high due to simple connections and strong security.
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Pexip video technology powers teleassistance for seniors in Andalucía. ASSDA uses Pexip to deliver 24/7 emergency response and personalized support.... The service manages 17,000 calls daily and has handled over 98 million cases since 2002. Videocall devices help seniors connect quickly with support staff. The solution reduces isolation and improves safety for elderly and dependent users.
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Pexip helped the Norwegian Government Security and Service Organisation solve interoperability issues between systems. The organization chose Pexip for its... improved interoperability and strong privacy and security standards. After implementation, they saw better collaboration and easier video meetings. Video usage increased across the organization. Pexip was rated best in class for data control and privacy.
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Pexip helped the Government of Northwest Territories maintain privacy and security standards. The organization faced poor video quality, high costs,... and interoperability issues before Pexip. With Pexip, they improved collaboration and enabled remote work. Video meetings became easier to join and host. Data control and privacy improved. The team saw better video utilization and platform management.
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Pexip helped a large state and local government keep operations running during office closures. The organization used Pexip for court... hearings and virtual meetings. They chose Pexip for its user-friendly video platform and strong interoperability. Pexip improved collaboration and made it easy for outside participants to join meetings. The organization saw better video utilization and improved meeting experiences.
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Pexip enabled the Joint Court of Justice of Aruba, Curaçao, Sint Maarten, and of Bonaire, Sint Eustatius and Saba to move all court proceedings online during COVID-19. The court used... Pexip Virtual Meeting Rooms to connect participants across islands and the Netherlands. Security and privacy were key, with PIN codes and encryption ensuring safe hearings. The solution reduced travel, kept officers and inmates safe, and improved reliability over other platforms. Training guides helped users join sessions easily and kept hearings on schedule.
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Pexip Engage helped Parentia digitize customer engagement in just 10 days. Parentia used the platform to launch online and phone... appointment booking, making services accessible during COVID-19. In the first 10 days, 118 appointments were made and 82 customers were helped by phone. The new system improved safety and customer service. Employees quickly adapted and saw positive results.
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Pexip helped the New Mexico Supreme Court quickly move to virtual hearings during the COVID-19 pandemic. The court needed to... connect people using Google, Microsoft, and old Poly video systems. Pexip's solution let judges, lawyers, and others join video sessions from any platform. Judges now use Pexip to run courtrooms online. The system saves money and supports secure, flexible video meetings for the justice system.
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Pexip Connect helped the Aix-Marseille-Provence metropolis connect 92 municipalities for video meetings. The region needed to replace its BlueJeans service... and enable easy, secure communication across many offices. Pexip provided interoperability with Microsoft Teams and other platforms. The solution offered a simple, stable, and secure cloud service. Users reported high satisfaction and easy meeting access. IT teams saved time managing the service.
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Pexip enabled the Joint Court of Justice to move all court hearings to a virtual format. The court needed secure,... reliable video meetings across six Caribbean regions. Pexip Virtual Meeting Rooms let participants join from any device, integrating with existing Cisco systems. The solution ensured privacy, easy access, and high-quality video and audio. Staff found the platform simple and dependable, helping the court continue operations during the pandemic.
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Pexip Infinity enabled Paulding County Sheriff's Office to run remote court hearings. The solution cut inmate transfers and saved staff... time. Security improved, with no COVID-19 outbreaks reported. Video conferencing now connects inmates, judges, and staff in multiple facility areas. The system is scalable for future remote services like religious and educational support.
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Pexip helped Unit (now Sikt) improve video conferencing for Norway’s education and research sector. Covid-19 made remote meetings essential. Pexip’s... Cloud Video Interop and One-Touch Join let staff join Teams and Zoom calls from any device. The solution made meetings simple and user-friendly. Unit’s team can now work from home or office with ease.
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Pexip Connect helped Métropole Aix-Marseille-Provence connect 92 municipalities for video meetings. The region needed to replace its BlueJeans service and... enable easy, secure video calls across many offices. Pexip provided interoperability with Microsoft Teams and other platforms. The solution offered a simple, stable, and secure cloud service. Users found it easy to join meetings from any room or device. The IT team saved time managing the service, and user satisfaction increased.
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Pexip helped Agence Française de Développement (AFD) solve video conferencing challenges. AFD needed secure, high-quality meetings with low bandwidth use.... Pexip enabled HD video, unlimited participants, and easy joins from Skype, SIP/H.323 rooms, and browsers. The solution improved security, user experience, and reduced network load. Usage grew from 14,600 to 24,000 meetings per year, with 2,000 monthly videoconferences. Staff report high satisfaction and easier administration.
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Pexip enabled the Federal Employment Agency in Germany to deliver secure video consultations during the COVID-19 pandemic. Over 1,000 locations... connected and 60,000 video appointments were held, totaling 3 million call minutes. The "My Video Appointment" solution allowed citizens to access services from any device with just three clicks. 95% of users recommended the video solution. The platform met strict security and data protection standards, supporting digital citizen services at scale.
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Pexip powers VA Video Connect for the U. S. Department of Veterans Affairs. The VA serves over nine million veterans...across 1,300 facilities. With Pexip, veterans can meet healthcare providers from any device. The solution supports tens of thousands of secure video calls daily. This makes healthcare more accessible for veterans nationwide.
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ASSDA uses Pexip video technology to deliver 24/7 teleassistance for seniors in Andalusia. The service provides immediate emergency support, social... interaction, and personalized care. Users receive a device for direct video contact with support staff. The system handles 17,000 calls daily and has managed over 98 million cases since 2002. This boosts safety, combats loneliness, and helps seniors maintain independence.
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Pexip Infinity enabled Hospital Universitario Torrecárdenas de Almería to deliver interactive surgical training for over 1,800 professionals each year. The hospital used... a secure video platform integrated with Azinsol’s MVM Operating Room Video Manager. This solution allowed remote mentoring, live streaming, and collaborative surgery sessions. Medical staff could share real-time images and annotations during operations. The platform supports both in-person and e-learning for surgical residents and professionals.
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Pexip helped a Fortune 500 healthcare company scale virtual care from 120,000 visits per year to 500,000 per month in just two months. The company needed... a user-friendly, secure video platform to replace poor quality and costly infrastructure. Pexip enabled business continuity during office closures and improved video meeting workflows. The organization saw increased video utilization and better user satisfaction. Pexip delivered best-in-class data control, privacy, and interoperability.
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Pexip helped Northern Sydney Local Health District deliver telehealth during Covid-19. Critically ill and immuno-compromised patients used video calls to... connect with families and doctors. Rural patients accessed care without long travel. New parents received medical advice safely from home. Patients and staff reported high satisfaction and improved convenience.
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Pexip video solutions power telecarts for remote stroke diagnosis at Belfast Health and Social Care Trust. Consultants use high-quality video... and audio to assess patients quickly and accurately. The system integrates with hospital infrastructure, allowing access from any device. This leads to faster, more effective remote diagnostics and better patient outcomes. The telehealth carts are now embedded in Northern Ireland's health service, with plans for wider rollout.
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Pexip Infinity enabled Hospital Universitario Torrecárdenas to deliver interactive surgical training and e-learning for medical professionals. The hospital used a... video platform integrated with Azinsol’s MVM Operating Room Video Manager to stream, record, and share live surgery images securely. The solution supported both pre- and postgraduate distance teaching and remote surgery collaboration. Pexip’s security certifications ensured privacy and reliability for sensitive healthcare content. The hospital plans to expand video-based training and consultations to more facilities and professionals.
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Pexip Infinity helped the Royal Belfast Hospital for Sick Children deliver faster, safer care to young cardiac patients. The telehealth platform... made video consultations easy to access, reducing hospital admissions and delays in urgent treatment. Doctors detected heart issues sooner and provided life-saving care remotely. The solution supported families at home, especially during the Covid-19 pandemic. Security and reliability reassured both staff and parents.
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Pexip helped Telehealth Tasmania scale video consultations during Covid-19. The solution enabled up to 250 concurrent calls and 5,000 scheduled... consultations. Pexip integrated with Microsoft Teams and legacy systems, making video meetings easy for doctors and staff. Security and data privacy were top priorities. The new system supports 5,000 employees and is now critical for healthcare delivery.
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Pexip helped Hampshire Hospitals NHS Foundation Trust connect multi-disciplinary teams across multiple sites. The hospital used Pexip's video solution with... Microsoft Teams and Cisco integration to enable remote meetings and patient care. The system allowed secure access to patient records and imaging for all participants. Meetings ranged from small groups to over 100 attendees. The solution reduced travel time and costs while supporting social distancing. Staff praised the platform's reliability and high-definition video quality.
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Queensland Health used Pexip to build a telehealth platform. They needed to connect patients and doctors at home and scale... sessions without new infrastructure. Pexip enabled seamless video calls across devices and systems. The solution kept high data security and was easy for patients to use. Queensland Health now manages hundreds of virtual clinic sessions outside their network.
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Pexip enabled the Western Health and Social Care Trust to launch virtual diabetes consultations for pregnant women. The solution integrated... with existing hospital systems and allowed secure video visits from any device. Face-to-face diabetes specialist appointments dropped by 32%. Patients saved 15,811 miles of travel for 654 appointments, reducing 4.37 tons of CO2. The program improved access, cut costs, and won a British Medical Journal Award for innovation.
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Pexip's video solution helped McLeod Health launch a school-based telehealth program. The system connects students, parents, and providers for fast,... secure virtual care. Nurses use a custom web interface to request visits, streamlining manual processes. Students get quick diagnoses and e-prescriptions, reducing missed class time and ER visits. The program improves access to healthcare and keeps families involved in care decisions.
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NHS Wales used Pexip to modernize video conferencing during the Covid-19 pandemic. They moved from on-premise systems to a cloud-based... solution, integrating Pexip with Microsoft Teams. This enabled remote and hybrid work for 78,000 staff while maintaining patient care. Pexip ensured secure, GDPR-compliant communications and delivered value within tight budgets. The solution allowed NHS Wales to keep using existing video endpoints and support critical meetings.
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Pexip Infinity enabled Ibermutua to deliver secure remote surgery collaboration and e-learning for healthcare professionals. The solution integrated with Azinsol's... MVM Operating Room Manager, providing high-quality video, audio, and interactive tools for real-time mentoring and training. Ibermutua achieved significant productivity gains and cost reductions. The platform ensured user-friendliness, security, and reliability, critical for clinical practice. Healthcare staff now collaborate easily across facilities, improving training and patient care.
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Pexip helped NSW Health deliver smoking cessation training to 100,000 healthcare staff across Australia. The video platform enabled short, live... modules on topics like managing cravings and medication science. Staff could join sessions from any location, saving time and focusing more on patient care. Trainers shared materials as PDFs and participants received instant completion certificates. The platform's split-screen feature made sessions more interactive and accessible.
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Pexip Engage helped Solidaris increase revenue for personal advice services by 30%. The company booked 1,200 appointments in the first... week and saw 500 hits on the booking page on day one. Before, customers waited in line for appointments, but COVID-19 sped up their digital plans. With Pexip Engage, Solidaris moved to a fully digital appointment system, improving client satisfaction and safety. Customers found the platform easy to use, and Solidaris broke appointment records after implementation.
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Pexip Engage helped hypotheek. winkel boost digital appointment scheduling. Two-thirds of all appointments now come through digital channels. Customer satisfaction...scores reached 96 CSAT and 78 NPS. The platform reduced no-shows and manual scheduling. hypotheek.winkel connects more leads to the right advisors, improving the home buying journey.
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Pexip helped Euro-Information modernize its video appointment service for Crédit Mutuel Group. The old system required software downloads, causing confusion... for clients. Pexip delivered a secure, web-based solution hosted in Euro-Information's data centers. The new process saves time for account managers and clients. Interoperability with Skype for Business and video rooms is seamless. User feedback highlights the system's speed and ease of use.
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Euro-Information, part of Groupe Crédit Mutuel, needed to modernize its video infrastructure and ensure secure, interoperable video meetings. They chose Pexip... for its WebRTC support, security, and ability to integrate with Skype for Business and Microsoft Teams. The solution was hosted in Euro-Information's French datacenters, meeting strict security requirements. The new video meeting process saved time for staff and clients, and user feedback was very positive. Video meetings became a key channel for remote client engagement.
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Pexip enabled a leading financial institution to connect Zoom Rooms with Microsoft Teams meetings. Before Pexip, the company faced poor... video quality and disruptions during executive meetings. Pexip delivered seamless integration, high-quality video, and smooth content sharing. Meeting disruptions dropped and IT support calls decreased. Productivity and user satisfaction improved across more than 50 conference rooms.
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Pexip Infinity helped APG Group connect Microsoft Teams and Cisco devices for seamless meetings. The solution enabled secure, compliant video... conferencing for 3,000 employees across the Netherlands, Hong Kong, and New York. APG kept its existing Cisco hardware, reducing costs and supporting sustainability. Employees could join meetings easily from any location or device. Pexip's fast implementation improved remote work and guest meeting experiences. The switch to Pexip took just two months.
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Pexip Infinity helped Vontobel connect Microsoft Teams, video endpoints, and web browsers for secure, hybrid meetings. The platform enabled simple,... secure virtual customer consultations and improved customer service via video. Vontobel hosts the solution on premises, keeping sensitive data under strict security. Employees and customers now join meetings easily with individual links and a "Join" button. The solution meets high usability and data protection standards in the financial sector.
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Pexip helped a Global 500 retail company connect remote and in-office teams. The company faced issues with interoperability and multiple... tools before using Pexip. Pexip enabled seamless meetings across Cisco TP and Microsoft Teams. The company improved business continuity during office closures. They saw better collaboration and easier video meeting management.
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Pexip Engage helped Brilart, a Belgian eyewear retailer, manage safe and efficient appointment scheduling after COVID-19. The system enabled customers... to book time slots and branches, reducing wait times and improving customer experience. Brilart promoted the new system with a social media campaign. Within a week, all employee schedules were fully booked. May 2020 revenue surpassed previous years, showing strong results from the new booking process.
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Tyles, a Belgian ceramic tile wholesaler, used Pexip Engage to improve appointment scheduling. Before, staff managed bookings manually, causing delays... and extra work. With Pexip Engage, Tyles automated scheduling and tracked referrals from dealers. The tool helped distribute appointments evenly among showroom advisors. This made the sales process faster and improved the customer experience. Tyles found the onboarding process simple and flexible.
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Pexip Engage helped Bike Center move from chaotic walk-in traffic to a structured appointment system. Customers now book time slots... for bike pick-up and showroom visits. This change improved the in-store experience and reduced wait times. Staff can prepare for each customer, leading to better service and more upsell opportunities. The system also cuts down on no-shows and keeps advisors' schedules full. Bike Center uses Pexip Engage to support its omnichannel sales and expert advice.
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The Showcase used Pexip to create a luxury digital shopping experience. They wanted to bridge the gap between in-store and... online for high-end brands. Pexip’s video platform enabled high-quality, personalized product demos. Customers could book appointments, join branded video calls, and buy online or visit stores. The solution focused on video quality, brand experience, and privacy.
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Ternium used Pexip to solve interoperability issues between video systems. The company migrated to Microsoft Teams and kept existing dial-in... numbers. Pexip enabled video meetings between plant and remote workers. Ternium improved collaboration and business continuity during office closures. The company extended the life of its video equipment and lowered platform costs.
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Pexip helped a Fortune 50 manufacturing company connect its video room systems with Microsoft Teams. The company used Pexip Infinity... and Teams Connector to simplify meetings and extend the life of its video hardware. Employees joined meetings easily from any device, improving collaboration across 30+ locations. Integrating Microsoft HoloLens with Pexip enabled real-time shop floor visibility and faster repairs. The company saved significant time and money by catching issues early and reducing break/fix costs.
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Pexip helped a Fortune 50 manufacturing company connect its video room systems with Microsoft Teams. The company used Pexip Infinity... and Teams Connector to make meetings simple and secure. Employees joined meetings from any device, improving collaboration across 30 locations. Integrating Microsoft HoloLens with Pexip let technicians fix shop floor issues fast, saving time and money. The company extended the life of its video hardware and reduced costs with just-in-time repairs.
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Pexip helped Songwon Industrial Group deploy a secure, cloud-based video conferencing platform. Songwon needed a user-friendly solution for global collaboration.... Pexip enabled quick rollout and strong user adoption. Employees now use video meetings daily, connecting teams and external partners. The platform supports up to 50 participants per meeting. Reliable video quality improved communication across Songwon’s worldwide operations.
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James Cook University used Pexip to modernize its video communications. The university connected 15,000 students and 5,000 staff across multiple... campuses. Pexip let JCU reuse over 120 aging video conferencing units, saving costs and reducing waste. The solution enabled seamless calls between platforms like Zoom, Teams, and Cisco. JCU improved sustainability and extended the life of its technology. Security and privacy were key benefits of the new system.
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Pexip helped the Royal Swedish Academy of Engineering Sciences maintain privacy and security for video meetings. The organization faced challenges... with system interoperability and needed a user-friendly video platform. Pexip enabled business continuity during office closures and travel restrictions. Employees improved collaboration and workflow for joining and hosting video meetings. The Academy increased video utilization and supported work from home for staff and international partners.
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Pexip helped James Cook University update its old video conferencing systems. The university needed to support many campuses and remote... sites. Pexip integrated with existing Cisco hardware and worked with Zoom, Teams, and Webex. Teachers and students could use their preferred platforms with little disruption. The solution reduced risk and gave the university time to plan its future video strategy. About 120 video rooms will be managed with Pexip.
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Pexip Engage helped P&V Insurance automate appointment scheduling and digital customer journeys. Before, agents managed bookings manually by phone and... email, which was slow and error-prone. With Pexip Engage, customers now book appointments online, and agents save time. The solution integrates with Salesforce to link appointments to leads, boosting efficiency. P&V also uses Pexip Engage in marketing campaigns, nearly doubling bookings during tax season.
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VNZ used Pexip Engage to improve customer experience in health insurance. Before, they managed appointments manually with Excel, which was... slow and inefficient. With Pexip Engage, VNZ automated appointment booking and made it easy for customers to schedule, reschedule, and get confirmations by email or SMS. Employees quickly adopted the new system. VNZ now offers video appointments, making digital access easier for members.
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Solidaris used Pexip Engage to improve how members book appointments. Before, they relied on Outlook and manual processes. Pexip Engage... let them manage appointments online and by phone. Employees and members now have more flexible options. The tool helps Solidaris offer more caring and accessible services. Staff can prepare better for meetings and handle private cases securely.
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Pexip helped SynapSiS connect 39 rural schools in Illinois for distance learning. The RISE program used Pexip's video conferencing to... solve teacher shortages and improve access to education. Teachers and students gave 100% positive feedback on ease of use and quality. Pexip's service worked with existing Poly devices and allowed fast setup of new virtual classrooms. The program is expanding to more schools and a college campus.
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Pexip helped the German Research Network (DFN) rapidly scale secure video meetings for universities and research institutions. DFN needed a... flexible, secure video platform to support a diverse IT landscape and a surge in remote users during the Covid-19 pandemic. Pexip Infinity was deployed on DFN’s own servers, enabling over 550 facilities to connect via various devices and protocols. The number of licenses grew from 1,000 to 5,000 in just weeks, supporting 5,000 concurrent users at the start of the 2020 semester. Users praised the platform’s security, interoperability, and responsive support.
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Ricoh España used Pexip to improve patient care in hospitals. The RAVI service lets doctors capture and share medical images... easily. Pexip enables secure, high-quality video for teleconsultations and training. Doctors can work together remotely and consult on patient images. This helps with faster diagnosis and better outcomes for patients.
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