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Zoom Rooms vs Cisco Webex: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zoom Rooms vs. Cisco Webex is based on a specific set of business needs and context. The comparison uses 77591 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoom Rooms and Cisco Webex

Zoom Rooms, Cisco Webex, Skype, Google Hangouts, etc., belong to a category of solutions that help Webinar and Conferencing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoom Rooms covers Collaboration with Video, Conference Call Management with Offline, Sales Call Management with Phone Calls, Content Management with Video, etc.

Cisco Webex focuses on Collaboration with Video, Conference Call Management with Offline, Sales Call Management with Phone Calls, Content Management with Video, etc.

"We are using the platform for online learning and courses, but we’re also using it to maintain our connection with the community. Every year we host over 600 debates that are open to the public on campus. Before the pandemic, we were hosting between... one and three debates a day. With Zoom Video Webinars, we can continue to host these debates online and keep them open to the public. " - Jean-Pierre Berthet

"The platform allows us to fine tune our training programs and operations, based on the qualitative feedback left by the customers. " - Jerome Rouch-Sirech

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoom Rooms

Focus area

Zoom Rooms is better than Cisco Webex for

Software Failure Risk

  • medium

logo Cisco Webex

Focus area

Cisco Webex is better than Zoom Rooms for

Software Failure Risk

  • low

About

Video conferencing software that make it easy to run or join video meetings with a tap of a button

Enterprise Solution for Online Meetings, Video Conferencing and webinars with Screen share, messaging and more

Age

2011

1984

Financials

SERIES D

IPO

Business Need

Total Processes
(we found evidences for)

131

78

Total Goals
(we found evidences for)

21

17

Top Processes

Evidences indicate better relative satisfaction



conference call management


sales call management

call transcription


searching for content

content publishing


engagement management

engaging and following up

engaging with scheduling & cadence


training & onboarding


communication management

sending & publishing communications

tracking & monitoring communications


sales document management

contract management

proposal & quote management




social media management

social media analytics

scheduling post to social media

engaging on social media

managing social media account


contact list management

creating contact list



workflow management


customer case management


generation of new leads


knowledge management

creating knowledge base


lead qualification

lead qualification: technographic


customer feedback management

measuring customer satisfaction

measuring net promoter score


trade show marketing


products & pricelist management



account management


business development


campaign management


community building



sales review & feedback


rating and review management


conversion management






lifetime value management






courses & assessment

create learning path


competitive intelligence



relationship management


social media marketing


promotion management




discount management


follower management


performance management




international marketing


motivation management


calendar management




distribution management



Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Increase sales & revenue

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Launch new products

  • Grow market share

  • Improve ROI

  • Establish thought leadership

  • Improve efficiency

  • Build brand awareness

  • Manage risk

  • Increase customer life time value

  • Improve visibility

  • Shorten ramp up time

  • Improve navigation

  • Improve brand engagement

  • Reduce bounce

  • See 18 more
  • Acquire customers

  • Improve internal communications

  • Enhance customer relationships

  • Scale best practices

  • Launch new products

  • Grow market share

  • Enter new markets internationally or locally

  • Improve ROI

  • Build brand awareness

  • Improve visibility

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve brand engagement

  • Increase sales & revenue

  • Improve digital and social presence

  • Increase customer life time value

  • Improve efficiency

  • See 14 more

Top Channels

Channels Used

  • offline

  • phone calls

  • video

  • trade shows

  • events

  • chat

  • mobile

  • on premises

  • e-mail

  • mobile app

  • website

  • text SMS

  • user generated content

  • Skype

  • blogs

  • social media

  • mass media

  • point of sale

  • promotions

  • print media

  • magazine

  • channel partners

  • Slack

  • games

  • support groups

  • Facebook at work

  • Facebook

  • movies

  • out of home

  • brochure

  • review sites

  • Amazon

  • causes and charity

  • See 30 more
  • offline

  • phone calls

  • video

  • trade shows

  • events

  • chat

  • mobile

  • on premises

  • e-mail

  • mobile app

  • website

  • text SMS

  • user generated content

  • Skype

  • blogs

  • social media

  • mass media

  • point of sale

  • promotions

  • print media

  • magazine

  • channel partners

  • Slack

  • games

  • support groups

  • Facebook at work

  • Facebook

  • movies

  • out of home

  • brochure

  • review sites

  • Amazon

  • causes and charity

  • See 30 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting