Cisco Webex Overview

Cisco-Webex offers industry-leading video conferencing, calling, and contact center solutions. Webex fuels hybrid work for businesses of all sizes.

Use Cases

Customers recommend Collaboration, Conference Call Management, Meeting Management, as the business use cases that they have been most satisfied with while using Cisco Webex.

Other use cases:

  • Content Management
  • Sales Document Management
  • Attendee Engagement
  • Helpdesk Management
  • Communication Management
  • Event Onboarding
  • Call Recording
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Business Priorities

Attract More Attendees and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Cisco Webex.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Launch New Products
  • Grow Market Share
  • Reach Global Target Audience
  • Improve Event ROI
  • Customizable Branding
  • Improve Visibility
  • Improve Stakeholder Relations
  • Establish Thought Leadership
  • Improve Brand Engagement
  • Grow Business
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve Efficiency
See all business priorities See less business priorities

Cisco Webex Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco Webex works with different mediums / channels such as Video. Offline. Events etc.

Cisco Webex's features include Recording, Personalization, Widgets, etc. and Cisco Webex support capabilities include Chat Support, AI Powered, Email Support, etc. also Cisco Webex analytics capabilities include Analytics, and Custom Reports.

Reviews

"The platform allows us to fine tune our training programs and operations, based on the qualitative feedback left by the customers." - Jerome Rouch-Sirech

Peer review evidence (same sources as the product rating summary)

"...My previous companies did many "town halls" in other locations along with large-scale conference call presentations...." Peer review by Sherry Fox, Education
"...The software is incredibly easy to use if you are just using it for conference calls...." Peer review by Anonymous Reviewer, Computer Software
"...The Outlook plugin makes it easy to schedule a meeting without going into another platform...." Peer review by Anonymous Reviewer, Computer Software

Cisco Webex, Demio, BigMarker Webinars, Livestorm Webinar, YouCanBook.me, etc., all belong to a category of solutions that help Webinar and Conferencing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Cisco Webex

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Cisco Webex is popular in Information Technology And Services, Computer Software, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.

Cisco Webex Customer wins, Customer success stories, Case studies

How can Cisco Webex enhance your Collaboration process?

What Are the key features of Cisco Webex for Conference Call Management?

What Are the key features of Cisco Webex for Meeting Management?

How can Cisco Webex enhance your Content Management process?

How can Cisco Webex enhance your Sales Document Management process?

10 buyers and buying teams have used Cuspera to assess how well Cisco Webex solved their Webinar and Conferencing needs. Cuspera uses 13085 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Webinar and Conferencing needs.

CUSTOMERS TESTIMONIALS
Cisco Webex testimonial

Jerome Rouch-Sirech

Head of Retail

PUMA

The platform allows us to fine tune our training programs and operations, based on the qualitative feedback left by the customers. Testimonial By Jerome Rouch-Sirech
Cisco Webex testimonial

Mike Hincks

Director of IT Infrastructure

Vivint Solar

When coronavirus hit, Webex Contact Center allowed us to get our employees working from home and get them working effectively. With everyone working from home, we haven't really skipped a beat and Cisco technologies have allowed us to do that. Testimonial By Mike Hincks
CUSTOMERS TESTIMONIALS
Cisco Webex testimonial

Jerome Rouch-Sirech

Head of Retail

PUMA

The platform allows us to fine tune our training programs and operations, based on the qualitative feedback left by the customers. Testimonial By Jerome Rouch-Sirech
Cisco Webex testimonial

Mike Hincks

Director of IT Infrastructure

Vivint Solar

When coronavirus hit, Webex Contact Center allowed us to get our employees working from home and get them working effectively. With everyone working from home, we haven't really skipped a beat and Cisco technologies have allowed us to do that. Testimonial By Mike Hincks
 

Cisco (CSCO) Puts 90, 000 Workers On Personalized AI Agents With New Revenue Targets

Cisco is deploying personalized AI agents to its 90,000 employees, aiming to enhance productivity and align with new AI-driven revenue targets. This internal rollout supports Cisco's shift towards re...curring software and subscription revenue, leveraging AI to reshape workflows across sales, engineering, support, and back office functions.

Read on →
 

WideField Security

Cisco widens agentic security with AI identity acquisition

Cisco plans to acquire WideField Security to enhance its AI agent security capabilities. WideField's technology will integrate with Cisco's Splunk suite, improving agentic security operation center (...SOC) capabilities by standardizing identity and session telemetry. This acquisition aims to strengthen Cisco's Data Fabric, providing deeper identity intelligence for safe AI operations.

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CDW - IT Services - Very Large

Expanded CDW Services Help Customers Operationalize Cisco's Cloud ...

Vernon Hills, USA

CDW is expanding its services to help customers adopt Cisco's Cloud Control and AI Defense platforms. These services include the Adoption Accelerator for Cisco Cloud Control, which aids in readiness ...assessment and roadmap building, and expanded AI Defense services for AI discovery and validation. This collaboration aims to enhance infrastructure management and AI security for enterprises.

Read on →

Banco do Brasil - Banking - Very Large

Brasília, Brazil

Banco do Brasil partnered with Cisco to unify its data center operations. The solution delivered strong network performance, improved security, and enhanced sustainability. Cisco's technology helped ...Banco do Brasil streamline its infrastructure. The bank now benefits from a more robust and secure data center environment. This partnership supports Banco do Brasil's ongoing digital transformation.

Cincinnati Open - Sports - Small

Mason, USA

Cisco cloud-managed networking helped the Cincinnati Open rebuild its 40-acre venue in just four months. The event replaced decades-old infrastructure with a 100% cloud-managed network using Cisco Me...raki and Catalyst. The new system supports 10,000-14,000 users at once, with Wi-Fi rated best on both ATP and WTA tours. Real-time analytics improved staffing, concessions, and fan experience. A small IT team now manages enterprise-grade operations with ease.

Brentwood College - Education - Small

Mill Bay, Canada

Brentwood College used Cisco URWB to stream a regatta live from a remote floating dock. The solution delivered seamless, high-definition video. This helped the school share the event with a wider aud...ience. The technology worked reliably in a challenging location. Brentwood College improved its event experience with Cisco's wireless networking.

Introduction to Cisco Webex

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Cisco Webex

What is Cisco Webex used for?

Cisco Webex is a Webinar and Conferencing Software mainly used by its customers to Attract More Attendees and Improve Internal Communications by Collaboration, Conference Call Management and Meeting Management .

What are the top features of Cisco Webex?

Recording, Personalization and Widgets are some of the top features of Cisco Webex.

Who uses Cisco Webex?

Cisco Webex is used by Information Technology And Services, Computer Software and Education among other industries.

What are Cisco Webex alternatives?

Demio, BigMarker Webinars, Livestorm Webinar and YouCanBook.Me are popular alternatives for Cisco Webex.

Where is Cisco Webex located?

Cisco Webex is headquartered at Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA.
lightning

Peers used Cisco Webex for collaboration and conference call management

Cisco Webex Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.72/5

Read Reviews (26)
Analytics

4.52/5

Read Reviews (93)
Custom Reports

3.58/5

Read Reviews (383)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.72/5

Read Reviews (26)
Analytics

4.52/5

Read Reviews (93)
Custom Reports

3.58/5

Read Reviews (383)

Software Failure Risk Guidance

?

for Cisco Webex

Overall Risk Meter

Low Medium High

Top Failure Risks for Cisco Webex

Cisco Systems, Inc. News

Product

Cisco expands AI infrastructure with Supermicro compute

Cisco has expanded its AI infrastructure by integrating Supermicro's high-density, rack-scale GPU systems with its networking solutions. This collaboration targets enterprise and sovereign cloud deployments, supporting large AI workloads. The infrastructure will be available from October 2026, featuring Nvidia platforms and Cisco's networking technology to enhance AI training and inference capabilities.

Partnership

Exclusive: Cisco expands Nvidia partnership for AI data center boom

Cisco and Supermicro are expanding their partnership to enhance AI data center infrastructure. They will integrate high-density, liquid- and air-cooled computing systems into Cisco's Secure AI Factory with Nvidia. This collaboration aims to offer pre-validated systems that simplify the deployment of massive GPU clusters, supporting Nvidia's next-generation platforms.

Partnership

Cisco: How Responsible AI Is Changing the Way Organizations Assess Humanitarian Needs

Cisco and Kobo are collaborating to enhance KoboToolbox with AI features for humanitarian data collection. This partnership focuses on responsible AI to improve survey design and data processing in crisis settings. The AI-assisted tools aim to expedite data collection while maintaining ethical standards, demonstrated in recent deployments in the Middle East and Mozambique.

Product

Cisco Products Multiple Vulnerabilities

Cisco has identified multiple high-risk vulnerabilities in its products, including Cisco Secure Endpoint Connector and Cisco Secure Firewall ASA Software. These vulnerabilities could lead to denial of service and information disclosure. CVE-2026-20349 is actively exploited. Cisco advises applying the issued fixes to mitigate risks.

Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

Financials

IPO