Cisco Webex Overview

Cisco-Webex offers industry-leading video conferencing, calling, and contact center solutions. Webex fuels hybrid work for businesses of all sizes.

Use Cases

Customers recommend Collaboration, Conference Call Management, Meeting Management, as the business use cases that they have been most satisfied with while using Cisco Webex.

Other use cases:

  • Content Management
  • Sales Document Management
  • Attendee Engagement
  • Helpdesk Management
  • Communication Management
  • Event Onboarding
  • Call Recording
See all use cases See less use cases

Business Priorities

Attract More Attendees and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Cisco Webex.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Launch New Products
  • Grow Market Share
  • Reach Global Target Audience
  • Improve Event ROI
  • Customizable Branding
  • Improve Visibility
  • Improve Stakeholder Relations
  • Establish Thought Leadership
  • Improve Brand Engagement
  • Grow Business
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve Efficiency
See all business priorities See less business priorities

Cisco Webex Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco Webex works with different mediums / channels such as Video. Offline. Events etc.

Cisco Webex's features include Recording, Personalization, Widgets, etc. and Cisco Webex support capabilities include Chat Support, AI Powered, Email Support, etc. also Cisco Webex analytics capabilities include Analytics, and Custom Reports.

Reviews

"When coronavirus hit, Webex Contact Center allowed us to get our employees working from home and get them working effectively. With everyone working from home, we haven't really skipped a beat and Cisco technologies have allowed us to do that." - Mike Hincks

Cisco Webex, Demio, BigMarker Webinars, Livestorm Webinar, YouCanBook.me, etc., all belong to a category of solutions that help Webinar and Conferencing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Cisco Webex

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Cisco Webex is popular in Information Technology And Services, Computer Software, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Cisco Webex Use Cases

Why is Cisco Webex the best choice for Collaboration?

How efficiently Does Cisco Webex manage your Conference Call Management?

Why is Cisco Webex the best choice for Meeting Management?

What benefits does Cisco Webex offer for Content Management?

Why is Cisco Webex the best choice for Sales Document Management?

48+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Cisco Webex solved their Webinar and Conferencing needs. Cuspera uses 13085 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Webinar and Conferencing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Cisco Webex testimonial

Mike Hincks

Director of IT Infrastructure

Vivint Solar

When coronavirus hit, Webex Contact Center allowed us to get our employees working from home and get them working effectively. With everyone working from home, we haven't really skipped a beat and Cisco technologies have allowed us to do that. Testimonial By Mike Hincks
Cisco Webex testimonial

Jerome Rouch-Sirech

Head of Retail

PUMA

The platform allows us to fine tune our training programs and operations, based on the qualitative feedback left by the customers. Testimonial By Jerome Rouch-Sirech
CUSTOMERS TESTIMONIALS
Cisco Webex testimonial

Mike Hincks

Director of IT Infrastructure

Vivint Solar

When coronavirus hit, Webex Contact Center allowed us to get our employees working from home and get them working effectively. With everyone working from home, we haven't really skipped a beat and Cisco technologies have allowed us to do that. Testimonial By Mike Hincks
Cisco Webex testimonial

Jerome Rouch-Sirech

Head of Retail

PUMA

The platform allows us to fine tune our training programs and operations, based on the qualitative feedback left by the customers. Testimonial By Jerome Rouch-Sirech

Case Studies

Case Study Bob Mills Furniture

Learn how Bob Mills Furniture was able to increase its Net Promoter Score (NPS) from 50 to the mid 60s in just six months.

Case Study Burkina Institute of Technology (BIT)

Learn how BIT’s create leaders who convert their technical knowledge into business opportunities.

Case Study Farm Credit Mid - America

Learn how a financial cooperative secures customer data while protecting its distributed workforce

Case Study City of Buffalo

Buffalo Moves Critical City 311 Call Center Home Amid Pandemic Closure

Financial Services

Case Study Clearview Federal Credit Union

Transforming the member experience through a phased, journey-based implementation

Case Study STANLEY Healthcare

Learn how STANLEY Healthcare and Cisco are partnering to help healthcare providers digitize inventory tracking and ensure that critical equipment is always at hand during the race to save lives.

Video

Introduction to Cisco Webex

Video Thumbnail

Frequently Asked Questions(FAQ)

for Cisco Webex

What is Cisco Webex used for?

Cisco Webex is a Webinar and Conferencing Software mainly used by its customers to Attract More Attendees and Improve Internal Communications by Collaboration, Conference Call Management and Meeting Management .

What are the top features of Cisco Webex?

Recording, Personalization and Widgets are some of the top features of Cisco Webex.

Who uses Cisco Webex?

Cisco Webex is used by Information Technology And Services, Computer Software and Education among other industries.

What are Cisco Webex alternatives?

Demio, BigMarker Webinars, Livestorm Webinar and YouCanBook.Me are popular alternatives for Cisco Webex.

Where is Cisco Webex located?

Cisco Webex is headquartered at Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA.
lightning

Peers used Cisco Webex for collaboration and conference call management

Cisco Webex Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.72/5 ★

Read Reviews (26)
Analytics

4.52/5 ★

Read Reviews (93)
Custom Reports

3.58/5 ★

Read Reviews (383)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.72/5 ★

Read Reviews (26)
Analytics

4.52/5 ★

Read Reviews (93)
Custom Reports

3.58/5 ★

Read Reviews (383)

Cisco Webex Integrations

Cisco Webex integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.75/5 ★

Read Reviews (1330)
Data Export

3.68/5 ★

Read Reviews (1261)

Few API Integrations for Cisco Webex

Software Failure Risk Guidance

?

for Cisco Webex

Overall Risk Meter

Low Medium High

Top Failure Risks for Cisco Webex

Cisco Systems, Inc. News

Product

Cisco introduces Duo Identity and Access Management to enhance identity protection in the AI era

Cisco has launched Duo Identity and Access Management, a new security solution designed to protect organizations from identity-based cyberattacks. Built on Cisco Duos multifactor authentication, the product offers a security-first approach to identity protection, addressing vulnerabilities in traditional IAM systems. This launch targets the growing threat of identity attacks in the AI era and aims to strengthen enterprise cybersecurity.

Product

Cisco Unveils JARVIS: AI Assistant Transforming Platform Engineering

Ciscos Outshift division has launched JARVIS, an AI-powered assistant for platform engineering. JARVIS uses a conversational interface to automate and simplify complex engineering workflows, aiming to reduce execution time and cognitive load for DevOps and platform teams. This release highlights Ciscos focus on AI-driven solutions in enterprise IT and cybersecurity.

Financial

Cisco reports strong Q3 performance driven by AI momentum

Cisco reported strong Q3 FY2025 results with $14.1 billion in revenue, marking an 11% year-over-year increase. The company saw a significant rise in product orders, driven by AI infrastructure demand. Orders from webscale customers for AI solutions exceeded $600 million, achieving a major milestone ahead of schedule.

Product

At RSAC 2025 , Cisco announces bevy of security announcements to leverage its strength in networking

At RSAC 2025, Cisco announced multiple security enhancements, including updates to Cisco XDR and Cyber Vision, leveraging its networking expertise to strengthen its cybersecurity portfolio.

Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

Financials

IPO