Cisco Webex Overview

Cisco-Webex offers industry-leading video conferencing, calling, and contact center solutions. Webex fuels hybrid work for businesses of all sizes.

Use Cases

Customers recommend Collaboration, Conference Call Management, Meeting Management, as the business use cases that they have been most satisfied with while using Cisco Webex.

Other use cases:

  • Content Management
  • Sales Document Management
  • Attendee Engagement
  • Helpdesk Management
  • Communication Management
  • Event Onboarding
  • Call Recording
See all use cases See less use cases

Business Priorities

Attract More Attendees and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Cisco Webex.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Launch New Products
  • Grow Market Share
  • Reach Global Target Audience
  • Improve Event ROI
  • Customizable Branding
  • Improve Visibility
  • Improve Stakeholder Relations
  • Establish Thought Leadership
  • Improve Brand Engagement
  • Grow Business
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve Efficiency
See all business priorities See less business priorities

Cisco Webex Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco Webex works with different mediums / channels such as Video. Offline. Events etc.

Cisco Webex's features include Recording, Personalization, Widgets, etc. and Cisco Webex support capabilities include Chat Support, AI Powered, Email Support, etc. also Cisco Webex analytics capabilities include Analytics, and Custom Reports.

Reviews

"When coronavirus hit, Webex Contact Center allowed us to get our employees working from home and get them working effectively. With everyone working from home, we haven't really skipped a beat and Cisco technologies have allowed us to do that." - Mike Hincks

Peer review evidence (same sources as the product rating summary)

"...Video conferencing is important because we can use it to share visual materials such as maps and diagrams with our customers...." Peer review by Elisa Albertini, Collaboration and Videoconferencing Solution Leader, Saipem
"...Once the app is installed on your phone you can conference call and share documents with complete ease..." Peer review by Margaret Janicek, Hospital & Health Care
"...almost every time it's easy to use interface for creating/scheduling meetings, joining over the phones makes life lot easier...." Peer review by Ganesh Paliwal, Information Technology and Services

Cisco Webex, Demio, BigMarker Webinars, Livestorm Webinar, YouCanBook.me, etc., all belong to a category of solutions that help Webinar and Conferencing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Cisco Webex

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Cisco Webex is popular in Information Technology And Services, Computer Software, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.

Cisco Webex Customer wins, Customer success stories, Case studies

What benefits does Cisco Webex offer for Collaboration?

What solutions does Cisco Webex provide for Conference Call Management?

What Are the key features of Cisco Webex for Meeting Management?

What solutions does Cisco Webex provide for Content Management?

How does Cisco Webex address your Sales Document Management Challenges?

10 buyers and buying teams have used Cuspera to assess how well Cisco Webex solved their Webinar and Conferencing needs. Cuspera uses 13085 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Webinar and Conferencing needs.

CUSTOMERS TESTIMONIALS
Cisco Webex testimonial

Mike Hincks

Director of IT Infrastructure

Vivint Solar

When coronavirus hit, Webex Contact Center allowed us to get our employees working from home and get them working effectively. With everyone working from home, we haven't really skipped a beat and Cisco technologies have allowed us to do that. Testimonial By Mike Hincks
Cisco Webex testimonial

Jerome Rouch-Sirech

Head of Retail

PUMA

The platform allows us to fine tune our training programs and operations, based on the qualitative feedback left by the customers. Testimonial By Jerome Rouch-Sirech
CUSTOMERS TESTIMONIALS
Cisco Webex testimonial

Mike Hincks

Director of IT Infrastructure

Vivint Solar

When coronavirus hit, Webex Contact Center allowed us to get our employees working from home and get them working effectively. With everyone working from home, we haven't really skipped a beat and Cisco technologies have allowed us to do that. Testimonial By Mike Hincks
Cisco Webex testimonial

Jerome Rouch-Sirech

Head of Retail

PUMA

The platform allows us to fine tune our training programs and operations, based on the qualitative feedback left by the customers. Testimonial By Jerome Rouch-Sirech
 

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Mason, USA

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Introduction to Cisco Webex

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Cisco Webex

What is Cisco Webex used for?

Cisco Webex is a Webinar and Conferencing Software mainly used by its customers to Attract More Attendees and Improve Internal Communications by Collaboration, Conference Call Management and Meeting Management .

What are the top features of Cisco Webex?

Recording, Personalization and Widgets are some of the top features of Cisco Webex.

Who uses Cisco Webex?

Cisco Webex is used by Information Technology And Services, Computer Software and Education among other industries.

What are Cisco Webex alternatives?

Demio, BigMarker Webinars, Livestorm Webinar and YouCanBook.Me are popular alternatives for Cisco Webex.

Where is Cisco Webex located?

Cisco Webex is headquartered at Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA.
lightning

Peers used Cisco Webex for collaboration and conference call management

Cisco Webex Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.72/5

Read Reviews (26)
Analytics

4.52/5

Read Reviews (93)
Custom Reports

3.58/5

Read Reviews (383)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.72/5

Read Reviews (26)
Analytics

4.52/5

Read Reviews (93)
Custom Reports

3.58/5

Read Reviews (383)

Software Failure Risk Guidance

?

for Cisco Webex

Overall Risk Meter

Low Medium High

Top Failure Risks for Cisco Webex

Cisco Systems, Inc. News

Product

Cisco Products Multiple Vulnerabilities

Multiple vulnerabilities have been identified in Cisco products, including Cisco IOS and IOS XE, which could allow remote attackers to cause denial of service, data manipulation, and security restriction bypass. Cisco has issued advisories with fixes to address these security issues.

Product

Cisco Secure Firewall Management Center Software Information Disclosure ...

Cisco has identified a high-risk vulnerability in its Secure Firewall Management Center Software, which could allow remote attackers to bypass security restrictions and access sensitive information. The vulnerability, CVE-2026-20316, is actively exploited, and Cisco advises applying available fixes to mitigate the risk.

Product

Cisco Antares Targets Vulnerability Localization

Cisco has released the Antares AI models, including Antares-350M and Antares-1B, designed for vulnerability localization in code repositories. These models are compact, allowing local deployment to maintain security and control. They assist in identifying vulnerable files, enhancing security triage processes, and are particularly beneficial for compliance-heavy environments.

Product

Cisco Antares 350M 1B VLoc Bench — July 2026

Cisco Foundation AI has launched Antares, a set of compact security SLMs designed for vulnerability localization. The models, Antares-350M and Antares-1B, aim to map vulnerabilities to specific files, optimizing for on-premises code analysis. Accompanied by the VLoc Bench, a 500-task benchmark, Antares offers a focused approach to security triage, enhancing static analysis with model-driven exploration. This release emphasizes keeping proprietary code local, contrasting with other open-weight security products.

Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

Financials

IPO