Cisco Webex Overview

Cisco-Webex offers industry-leading video conferencing, calling, and contact center solutions. Webex fuels hybrid work for businesses of all sizes.

Use Cases

Customers recommend Collaboration, Conference Call Management, Meeting Management, as the business use cases that they have been most satisfied with while using Cisco Webex.

Other use cases:

  • Content Management
  • Sales Document Management
  • Attendee Engagement
  • Helpdesk Management
  • Communication Management
  • Event Onboarding
  • Call Recording
See all use cases See less use cases

Business Priorities

Attract More Attendees and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Cisco Webex.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Launch New Products
  • Grow Market Share
  • Reach Global Target Audience
  • Improve Event ROI
  • Customizable Branding
  • Improve Visibility
  • Improve Stakeholder Relations
  • Establish Thought Leadership
  • Improve Brand Engagement
  • Grow Business
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve Efficiency
See all business priorities See less business priorities

Cisco Webex Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco Webex works with different mediums / channels such as Video. Offline. Events etc.

Cisco Webex's features include Recording, Personalization, Widgets, etc. and Cisco Webex support capabilities include Chat Support, AI Powered, Email Support, etc. also Cisco Webex analytics capabilities include Analytics, and Custom Reports.

Reviews

"The platform allows us to fine tune our training programs and operations, based on the qualitative feedback left by the customers." - Jerome Rouch-Sirech

Peer review evidence (same sources as the product rating summary)

"...You can share the screen easily and it supports many worldwide call-in numbers...." Peer review by Dominic Breuer
"...Voice quality is pretty good during conference calls and setting up meetings is an easy task with this application...." Peer review by PHANEENDRA ALAPATI, Computer Software
"...We can easily schedule the meeting with user friendly UI of application...." Peer review by Anonymous Reviewer, Information Technology and Services

Cisco Webex, Livestorm Webinar, YouCanBook.me, Crowdcast, Pexip, etc., all belong to a category of solutions that help Webinar and Conferencing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Cisco Webex

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Cisco Webex is popular in Information Technology And Services, Computer Software, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.

Cisco Webex Customer wins, Customer success stories, Case studies

How does Cisco Webex facilitate Collaboration?

How does Cisco Webex facilitate Conference Call Management?

What benefits does Cisco Webex offer for Meeting Management?

How can Cisco Webex enhance your Content Management process?

Why is Cisco Webex the best choice for Sales Document Management?

10 buyers and buying teams have used Cuspera to assess how well Cisco Webex solved their Webinar and Conferencing needs. Cuspera uses 13085 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Webinar and Conferencing needs.

CUSTOMERS TESTIMONIALS
Cisco Webex testimonial

Jerome Rouch-Sirech

Head of Retail

PUMA

The platform allows us to fine tune our training programs and operations, based on the qualitative feedback left by the customers. Testimonial By Jerome Rouch-Sirech
Cisco Webex testimonial

Mike Hincks

Director of IT Infrastructure

Vivint Solar

When coronavirus hit, Webex Contact Center allowed us to get our employees working from home and get them working effectively. With everyone working from home, we haven't really skipped a beat and Cisco technologies have allowed us to do that. Testimonial By Mike Hincks
CUSTOMERS TESTIMONIALS
Cisco Webex testimonial

Jerome Rouch-Sirech

Head of Retail

PUMA

The platform allows us to fine tune our training programs and operations, based on the qualitative feedback left by the customers. Testimonial By Jerome Rouch-Sirech
Cisco Webex testimonial

Mike Hincks

Director of IT Infrastructure

Vivint Solar

When coronavirus hit, Webex Contact Center allowed us to get our employees working from home and get them working effectively. With everyone working from home, we haven't really skipped a beat and Cisco technologies have allowed us to do that. Testimonial By Mike Hincks
 

Cisco shows how Wi-Fi 7 can boost enterprise security

Cisco's global deployment of Wi-Fi 7 demonstrated significant security benefits, including a 40% reduction in security incidents. The deployment showcased how integrating Wi-Fi 7 with Cisco's technol...ogies can enhance enterprise security through zero trust, network segmentation, and embedded security controls, while maintaining user experience.

Read on →
 

Autonoma - Aviation - Medium

How Autonoma and Cisco Are Reimagining Air Travel

Atlanta, USA

Cisco and Autonoma have partnered to enhance airport operations using Autonoma's AutoVerse platform, built on Cisco technology. This collaboration aims to optimize scheduling and gate assignments at ...Hartsfield-Jackson Atlanta International Airport, leveraging high-fidelity digital twin simulations to improve operational decisions and reduce deployment risks. The initiative supports Cisco's goal of advancing digital transformation in critical infrastructure.

Read on →
 

Notre Dame - Education - Large

Cisco Drops as 1, 000 Switches Build an AI Campus

Notre Dame, USA

Cisco secured a multiyear deal to upgrade Notre Dame's campus connectivity using nearly 1,000 Catalyst 9300X switches, Catalyst Center, ThousandEyes, and Cisco Professional Services. This deployment ...showcases Cisco's technology stack, potentially influencing other universities and institutions. The deal highlights Cisco's strategic positioning in educational technology, though financial details were not disclosed.

Read on →
 

ZEISS - Manufacturing - Very Large

Oberkochen, Germany

ZEISS uses Cisco solutions to protect its production integrity. The company gains full visibility into industrial assets and their vulnerabilities. Cisco helps ZEISS detect unexpected behavior that c...ould signal threats. This improves security and reduces risk for ZEISS manufacturing operations. The solution supports safe, reliable production.

 

WWE - Entertainment - Large

Stamford, USA

WWE used Cisco Nexus and Cisco ThousandEyes to manage hundreds of switches and boost network reliability. Manual switch configuration was slow and complex. Cisco Nexus 9000 Series Switches and Nexus ...Dashboard let WWE automate switch management and push updates from one dashboard. Cisco ThousandEyes gave WWE end-to-end network visibility and proactive alerts. WWE now delivers faster, more reliable broadcasts to over a billion fans worldwide.

 

World Wide Technology - Information Technology And Services - Large

St. Louis, USA

World Wide Technology used Cisco Nexus solutions to modernize its Advanced Technology Center data center network. The legacy network could not support new high-performance computing and AI workloads.... Cisco Nexus Dashboard and 9000 Series Switches enabled centralized management, automation, and analytics. WWT now processes a wide range of customer workloads and supports advanced AI use cases. The upgrade improved flexibility, simplified management, and increased customer satisfaction.

Introduction to Cisco Webex

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Cisco Webex

What is Cisco Webex used for?

Cisco Webex is a Webinar and Conferencing Software mainly used by its customers to Attract More Attendees and Improve Internal Communications by Collaboration, Conference Call Management and Meeting Management .

What are the top features of Cisco Webex?

Recording, Personalization and Widgets are some of the top features of Cisco Webex.

Who uses Cisco Webex?

Cisco Webex is used by Information Technology And Services, Computer Software and Education among other industries.

What are Cisco Webex alternatives?

Livestorm Webinar, YouCanBook.Me, Crowdcast and Pexip are popular alternatives for Cisco Webex.

Where is Cisco Webex located?

Cisco Webex is headquartered at Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA.
lightning

Peers used Cisco Webex for collaboration and conference call management

Cisco Webex Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.72/5 ★

Read Reviews (26)
Analytics

4.52/5 ★

Read Reviews (93)
Custom Reports

3.58/5 ★

Read Reviews (383)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.72/5 ★

Read Reviews (26)
Analytics

4.52/5 ★

Read Reviews (93)
Custom Reports

3.58/5 ★

Read Reviews (383)

Software Failure Risk Guidance

?

for Cisco Webex

Overall Risk Meter

Low Medium High

Top Failure Risks for Cisco Webex

Cisco Systems, Inc. News

Partnership

GBM Launches UAEs First Cisco-NVIDIA AI Lab

Gulf Business Machines and Cisco have launched the UAE's first AI Lab, integrating Cisco's Secure AI Factory with NVIDIA technology. This lab provides GCC organizations with a secure infrastructure to test and deploy AI systems, focusing on data residency, compliance, and security. It aims to accelerate AI deployment timelines and support local control over infrastructure.

Product

Cisco Secure Email Gateway Remote Code Execution Vulnerability - Hong Kong Computer Emergency Response Team Coordination Centre

A high-risk vulnerability, CVE-2026-76519, has been identified in Cisco Secure Email Gateway, allowing remote code execution and data manipulation. The flaw, due to improper handling of email attachments, is being actively exploited. Cisco has issued fixes to address this security risk.

Product

Cisco Updates Secure Email Gateway, Web Manager

Cisco has released updates for its Secure Email Gateway and Secure Email and Web Manager to address critical vulnerabilities, including path traversal and improper access control, with CVSS scores of 9.8. Users are advised to upgrade to fixed versions to mitigate risks.

Product

Cisco Clears Secure Email Gateway Issue

Cisco addressed a critical vulnerability in its Secure Email Gateway's Advanced Malware Protection feature, which could allow remote attackers to execute commands with root privileges. The vulnerability, identified as CVE-2026-76519, has a CVSS score of 9.8. Cisco released software updates for AsyncOS Software to fix this issue, urging users to upgrade to secure their systems.

Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

Financials

IPO