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Zoho Survey vs UserVoice: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zoho Survey low Failure Risk for UserVoice medium
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Comparison Summary

This comparison report of Zoho Survey vs. UserVoice is based on a specific set of business needs and context. The comparison uses 6464 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho Survey and UserVoice

Zoho Survey, UserVoice, Alchemer Enterprise Feedback Management Platform, SurveyLegend, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho Survey covers Collecting Feedback, Engaging Conversational Surveys, Communication Management with E-Mail, Social Media Management with Social Media, etc.

UserVoice focuses on Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Communication Management, etc.

"Zoho Survey is user-friendly on both ends. The graphics are clean and simple. The report features are excellent. " - Chris Easterwood

"Using UserVoice we've been able to shape our product roadmap based on feedback and are able to make sure that we aren't wasting developer resources. " - Mark Powell

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho Survey

Focus area

Zoho Survey is better than UserVoice for

Software Failure Risk

  • low

logo UserVoice

Focus area

UserVoice is better than Zoho Survey for

Software Failure Risk

  • medium

About

Survey Software to experience the craft of survey creation.

Feedback Management Tool to understand what the customers want

Age

1996

Financials

PRIVATE

SERIES A

Business Need

Total Processes
(we found evidences for)

59

65

Total Goals
(we found evidences for)

11

10

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (212)

Read Reviews (180)

measuring customer satisfaction

Read Reviews (37)

Read Reviews (18)

measuring net promoter score

Read Reviews (4)

Read Reviews (22)

engagement management

Read Reviews (45)

Read Reviews (108)

engaging and following up

Read Reviews (35)

Read Reviews (59)

communication management

Read Reviews (43)

Read Reviews (41)

sending & publishing communications

Read Reviews (41)

Read Reviews (35)

social media management

Read Reviews (37)

Read Reviews (9)

social media analytics

Read Reviews (18)

Read Reviews (8)

scheduling post to social media

Read Reviews (7)

Read Reviews (1)

engaging on social media

Read Reviews (4)

Read Reviews (0)

managing social media account

Read Reviews (2)

Read Reviews (0)

market research

Read Reviews (23)

Read Reviews (1)

collaboration

Read Reviews (21)

Read Reviews (10)

sales document management

Read Reviews (11)

Read Reviews (5)

proposal & quote management

Read Reviews (5)

Read Reviews (2)

contract management

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (9)

Read Reviews (8)

content management

Read Reviews (9)

Read Reviews (3)

content sharing

Read Reviews (9)

Read Reviews (0)

training & onboarding

Read Reviews (8)

Read Reviews (15)

products & pricelist management

Read Reviews (8)

Read Reviews (68)

campaign management

Read Reviews (6)

Read Reviews (4)

campaign analytics

Read Reviews (2)

Read Reviews (1)

campaign monitoring

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (5)

Read Reviews (35)

personalized marketing

Read Reviews (5)

Read Reviews (0)

helpdesk management

Read Reviews (5)

Read Reviews (25)

workflow management

Read Reviews (5)

Read Reviews (13)

rating and review management

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (4)

Read Reviews (2)

creating contact list

Read Reviews (2)

Read Reviews (0)

sales call management

Read Reviews (3)

Read Reviews (0)

relationship management

Read Reviews (3)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (2)

generation of new leads

Read Reviews (2)

Read Reviews (1)

social media marketing

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (2)

loyalty management

Read Reviews (2)

Read Reviews (3)

identify target customers

Read Reviews (2)

Read Reviews (2)

performance management

Read Reviews (2)

Read Reviews (0)

international marketing

Read Reviews (0)

Read Reviews (26)

community building

Read Reviews (0)

Read Reviews (3)

lifetime value management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Improve digital and social presence

  • Manage risk

  • See 8 more

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve visibility

  • Improve ROI

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • See 7 more

Top Channels

Channels Used

  • website

  • user generated content

  • blogs

  • chat

  • promotions

  • e-mail

  • phone calls

  • Skype

  • Slack

  • social media

  • offline

  • on premises

  • Twitter

  • Facebook

  • events

  • trade shows

  • point of sale

  • mobile

  • games

  • print media

  • magazine

  • video

  • Netflix

  • See 20 more

  • website

  • user generated content

  • blogs

  • chat

  • promotions

  • e-mail

  • phone calls

  • Skype

  • Slack

  • social media

  • offline

  • on premises

  • Twitter

  • Facebook

  • events

  • trade shows

  • point of sale

  • mobile

  • games

  • print media

  • magazine

  • video

  • Netflix

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting