Zoho CRM: Zoho CRM is an online software that manages sales, marketing, and support in one platform. Trusted by over 100 million users worldwide, a free trial is available.
Front: Front, the modern customer service platform, helps companies delight customers and engage teams. Businesses are strengthened through efficient, scalable customer service.
Introducing Zoho CRM and Front
Zoho CRM, HubSpot CRM, Hubspot Sales Hub, etc., belong to a category of solutions that help CRM, whereas Front, ChurnZero, Totango, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zoho CRM covers Engagement Management, Contact List Management with E-Mail, Lead Management, Communication Management with E-Mail, etc.
Front focuses on Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.
"I’ve been playing with the new features and I have to say, it's really awesome to have them. It puts Zoho CRM at a higher level. " - Robin Herzog
"Front fulfilled more of our wishlist than any other product and enabled us to custom build the rest. " - John Erickson
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zoho CRM and Front: Best activities based on customer satisfaction
Zoho CRM in Action: Unique Activities
How can Zoho CRM enhance your Engagement Management process?
"...We use Zoho to assign tasks like calling and following up with our clients to our staff...." Peer review by Sourav K., Administrator, Education
How efficiently Does Zoho CRM manage your Contact List Management?
"...Zoho CRM is an incredible service that for several years has allowed us to interact with customers and increase revenue of the company, this software really provides a very good experience to its users when working, really this platform is very innovative, this service allows us to contact customers in almost all channels from telephone, email, live chat and different social networks, has an option that receives real-time notifications when customers interact with the company in real time, allows you to measure the efficiency of communication with our customers...." Peer review by Eiichi M, Sales And Marketing Specialist, Food & Beverages
Why is Zoho CRM the best choice for Lead Management?
"...The lead management has worked well so far and it's been easy to assign leads to support agents...." Peer review by Tanner W, Co-Founder
Front in Action: Unique Activities
What makes Front ideal for Collaboration?
"...the fact that I can connect different email addressed from colleagues and send emails together, therefore fostering collaboration. ...." Peer review by Verified Reviewer, Human Resources
What Are the key features of Front for Communication Management?
"...Front allows multiple teams within my company to manage massive amounts of email in shared mailboxes, meet or exceed customer SLAs and seamlessly integrate our communications with our management systems...." Peer review by Ari P., CTO, Legal Services
How can Front optimize your Workflow Management Workflow?
"...Front is great when you have a relatively simple support workflow and do not need any sort of knowledge base or similar functionality...." Peer review by Vice-President in Product Management
What Are the key features of Front for Training & Onboarding?
"...Thanks to Front we've been able to handle hundreds of emails with my team of 4 developers every day...." Peer review by Rhai G., Innovation Lecturer, Education
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve ROI
-
Improve internal communications
-
Grow market share
-
Scale best practices
-
Enter new markets internationally or locally
-
Improve efficiency
-
Launch new products
-
Improve stakeholder relations
-
Improve digital and social presence
-
Improve consistency
-
Build brand awareness
-
Improve brand engagement
-
Shorten ramp up time
-
Improve visibility
-
Establish thought leadership
-
Increase customer life time value
- See 16 more
-
Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Improve ROI
-
Increase sales & revenue
-
Scale best practices
-
Improve efficiency
-
Improve digital and social presence
-
Launch new products
-
Improve visibility
-
Improve stakeholder relations
-
Improve consistency
- See 9 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Zoho CRM | Front | |
|---|---|---|
| Peer score | 4.2 | 4.5 |
| Peer insights | 23063 | 3397 |
| Top industries |
Computer Software 15.0%
Information Technology And Services 14.0%
Marketing And Advertising 10.0%
|
Transportation/Trucking/Railroad 18.0%
Marketing And Advertising 13.0%
Information Technology And Services 11.0%
|
| SMB and Mid-Market | 88.0% | 89.0% |
| Enterprise | 12.0% | 11.0% |
| Pricing | Zoho CRM | Front |
Integrations
Ecosystem partners each product commonly connects with.
Zoho CRM
News
Latest Zoho CRM news
Zoho Launches Nigeria Edition of Zoho Books for VAT, E-Invoicing Compliance
Zoho launched the Nigeria edition of Zoho Books, a cloud-based accounting solution, to aid businesses in VAT and e-invoicing compliance. This edition includes AI-native financial tools for managing finances, offering features like VAT rate automation, e-invoice submission, and anomaly detection. The launch is part of Zoho's finance suite, which includes various applications tailored for local tax needs in multiple countries.
Latest Front news
Front Integrates with Zoom Contact Center to Fix Fragmented Customer ...
Front has integrated with Zoom Contact Center to unify customer conversations across various channels, including calls, voicemails, SMS, email, and chat. This integration aims to reduce context switching and improve team coordination, enhancing customer service efficiency. The integration also extends Front AI capabilities into voice and SMS workflows, helping teams manage customer interactions more effectively.