Overview: Viber and Disqus as Community Management Category solutions.

Viber and Disqus serve the Community Management category with distinct strengths. Viber excels in communication management and offers robust support options, making it a strong choice for large enterprises across various industries. Meanwhile, Disqus focuses on engagement and brand awareness through digital channels, appealing to smaller markets and specific industries like IT services and education. Both products are tailored to meet the diverse operational needs within community management, with Viber focusing on comprehensive support and Disqus aiming for targeted engagement.

Viber: Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.

Disqus: Disqus is trusted by more publishers for audience engagement and community growth. On-site communities are built and understood better with Disqus.

Viber and Disqus: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Viber supports key activities like communication management, sending & publishing communications, and collaboration, aligning well with companies needing robust communication and collaboration tools. read more →

Disqus facilitates sending & publishing communications and engagement management, focusing on engaging audiences and managing sales documents for effective community interaction. read more →

Business Goals

Viber helps improve internal communications and enhance customer relationships, catering to strategic goals of maintaining robust communication channels and growing customer bases. read more →

Disqus is targeted towards acquiring customers and building brand awareness, supporting business objectives related to expanding reach and establishing a market presence. read more →

Core Features

Viber's standout features include data import/export and security & privacy, enabling seamless data management and high-security operations across different business sizes. read more →

Disqus offers analytics and custom reports, focusing on data insights and personalized reporting to aid decision making and strategy planning in organizations. read more →

Vendor Support

Viber provides extensive vendor support with 24/7 availability, phone, chat, and email, meeting the needs for comprehensive assistance across large enterprises. read more →

Disqus offers limited support options, mainly through phone and email, reflecting a simpler support model for small to mid-sized businesses. read more →

Segments and Industries

Viber caters primarily to large enterprises and diverse industries like IT, education, and software, reflecting its adaptability to a variety of business environments. read more →

Disqus is predominantly used by small to mid-market segments within IT services and education, indicating its niche appeal and tailored functionalities for these sectors. read more →

Operational Alignment

Viber integrates well into operations with its focus on communication workflows and large scale support, suitable for organizations with complex communication needs. read more →

Disqus aligns with operations emphasizing digital engagement and content management, fitting businesses aiming for enhanced online interactions and brand engagement. read more →