UserVoice and GetFeedback both excel in the Customer Feedback Management category, yet cater to distinct needs. UserVoice emphasizes international reach and product management with strong support for enterprises, whereas GetFeedback focuses on robust feedback collection and analytics, appealing to mid to large enterprises with a focus on customer satisfaction. Choose UserVoice for international market penetration or GetFeedback for comprehensive customer experience insights.
UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.
GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."
Deployed Industries: UserVoice vs GetFeedback
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
UserVoice
Shared
GetFeedback
Shared by both · Industries
GetFeedback only
Deployed Market Segments: UserVoice vs GetFeedback
Share of peer evidence by company size for UserVoice and GetFeedback. Each product segments add up to 100%. Click any segment for supporting evidence.
UserVoice
100%
GetFeedback
100%
| UserVoice | GetFeedback | |
|---|---|---|
| Key Capabilities Supported | UserVoice facilitates collecting feedback, engaging conversational surveys, and managing products and pricelists, aligning with organizational needs for international marketing and communication management. → | GetFeedback supports collecting feedback, measuring net promoter scores, and managing campaigns, aligning with needs for automated workflows and social media management. → |
| Business Goals | UserVoice aids in improving customer satisfaction and assists enterprises aiming to enter new markets while enhancing employee experiences. → | GetFeedback helps improve customer satisfaction and focuses on acquiring customers and enhancing brand engagement, positioning it for increased sales and ROI. → |
| Core Features | UserVoice shines with custom reports, data import capabilities, and strong integration options, fitting seamlessly for users prioritizing analytics and compliance. → | GetFeedback offers robust analytics, custom reports, and integration, making it a top choice for those needing security and privacy in data management. → |
| Vendor Support | UserVoice offers comprehensive support with 24/7, phone, chat, and email options, catering to enterprise requirements for constant support. → | GetFeedback provides extensive support with 24/7 access, phone, chat, and email, supplemented with training and onboarding, which is ideal for large enterprises. → |
| Segments and Industries | UserVoice is predominantly used by enterprises, especially in computer software and marketing industries, indicating its strength in these sectors. → | GetFeedback is widely adopted by mid-to-large enterprises in IT and computer software, reflecting its capability to meet diverse industry demands. → |
| Operational Alignment | UserVoice's alignment with large enterprises and international marketing fits operational workflows that require scalability and communication management. → | GetFeedback's operational focus suits companies looking for comprehensive feedback management and customer satisfaction enhancements, fitting well into automated and data-driven workflows. → |
Applying your context and needs changes the comparison
UserVoice and GetFeedback: Best activities based on customer satisfaction
Most deployed common Activities for UserVoice and GetFeedback
How can UserVoice and GetFeedback optimize your Collecting Feedback Workflow?
Both Uservoice and Getfeedback collect customer feedback. Uservoice focuses on product feedback and feature requests, while Getfeedback offers a wider range of survey types, including NPS and CSAT surveys. Uservoice helps manage the feedback loop and prioritize feature requests, while Getfeedback provides tools for analysis and trend spotting. However, Getfeedback's integration with other systems has been problematic for some users.
"...Benefits have been a better pulse on what's important to our clients, quicker feedback on changes we make, early adoption of new features by those who get the update that we've released a feature, and our clients feel heard...." Peer review by Megan H, K12 Product Owner, Education
"...We have seen a large increase in the amount of initial CSAT responses we receive after implementing this...." Peer review by Scott Superko, Senior Analyst, Renewals and Customer Success Operations, Okta, Inc.
How does UserVoice and GetFeedback facilitate Engaging Conversational Surveys?
Both Uservoice and Getfeedback allow users to create engaging surveys. Uservoice focuses on providing a platform for collecting and managing customer feedback, while Getfeedback prioritizes creating visually appealing and interactive surveys. Uservoice emphasizes communication with engaged users, while Getfeedback highlights survey personalization and engagement. A significant limitation of both tools is that they lack real-time follow-up features.
"...Most importantly, end-users love the feedback UI, too, and seem to keep continue engaging without me having to solicit feedback over and over again...." Peer review by Dejana Bajic, Product Manager, Threadflip
"...I have been able to receive higher engagement with forms for our customers in reviews and responses...." Peer review by Jason L., Wholesale
UserVoice in Action: Unique Activities
What solutions does UserVoice provide for Products & Pricelist Management?
UserVoice is a feedback management solution that helps product managers prioritize feature requests by gathering and organizing customer feedback. The platform enables product teams to make data-driven product decisions. It has limitations in that it does not expect too much from product management tools.
"...I've been working as a Product Manager on various SaaS platforms, and over the past 3 years UserVoice has played an essential role in guiding my product decisions...." Peer review by Administrator
How can UserVoice enhance your Communication Management process?
UserVoice facilitates communication between teams and stakeholders, enabling collaboration and feedback collection. It provides a platform for sharing ideas, receiving support, and tracking progress. The system's limitations include the lack of private messaging capabilities.
"...It also helps the product management team to communicate with others in a company...." Peer review by Ekaterina T, Senior Product Owner of Wild Apricot, Computer Software
How does UserVoice address your Knowledge Management Challenges?
The platform facilitates the creation and management of a knowledge base. It integrates with a ticketing system, enabling efficient response to customer queries. The platform offers a comprehensive solution for customer support, including knowledge base, ticketing, and community feedback. nThe platform has limitations in searchability and knowledge base organization.
"...Easy setup and connectivity with additional the ability to dump in a large knowledge base for easy self-help...." Peer review by Daryl G., VP Customer Success, Marketing and Advertising
GetFeedback in Action: Unique Activities
How does GetFeedback facilitate Training & Onboarding?
GetFeedback helps organizations create and deploy surveys to understand customer needs. These surveys are used to improve the onboarding process for new customers. GetFeedback enables organizations to collect feedback, analyze data, and implement improvements, ultimately leading to better customer experiences.
"...User validation is a key component of the CSU web strategy and while this has traditionally been a time consuming, manual process for us, the introduction of Usabilla means we are now able to gather feedback from each step of the user journey delivering a constant stream of insight back to the development team enabling them to continue to improve that journey in line with user expectations...." Peer review by Paula Woodhouse, User Experience & Design Manager, Charles Sturt University
What solutions does GetFeedback provide for Campaign Management?
GetFeedback enables the creation of surveys, which can be used to gather customer feedback and improve business decisions. The program integrates with other tools like Campaign Monitor and Salesforce to streamline workflows and provide valuable insights. GetFeedback is a premium service, and may not be accessible to all businesses.
"...I would recommend looking into the near seamless integrations with both campaign monitor and salesforce and the triangle of services you can create for feedback, client management and communication through these platforms...." Peer review by Administrator
What solutions does GetFeedback provide for Automated Workflows?
GetFeedback facilitates automated workflows, enabling organizations to create surveys and integrate them into existing processes. These workflows can trigger actions, such as sending emails or creating tasks, based on survey responses. GetFeedback integrates with platforms like Salesforce, allowing organizations to streamline operations and gather valuable customer insights.
"...GetFeedback allows us to rapidly create really nice surveys, integrated with our core workflows...." Peer review by User
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| UserVoice | GetFeedback | |
|---|---|---|
| Peer score | 4.3 | 4.6 |
| Peer insights | 1918 | 3621 |
| Top industries |
Computer Software 41.0%
Internet 14.0%
Marketing And Advertising 13.0%
|
Information Technology And Services 19.0%
Computer Software 15.0%
Internet 10.0%
|
| SMB and Mid-Market | 73.0% | 62.0% |
| Enterprise | 27.0% | 38.0% |
Integrations
Ecosystem partners each product commonly connects with.
UserVoice
News
Latest GetFeedback news
SurveyMonkey Unveils AI-Enhanced Platform Prioritizing Human Insight
SurveyMonkey has launched an AI-enhanced survey platform aimed at small businesses, offering features like AI-generated suggestions and automated response analysis. The platform allows for adaptive question pathways, enabling real-time customization based on participant responses, and aims to balance AI capabilities with human insights to improve customer feedback analysis and engagement.
07/09/2026
- source
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