Planhat: Planhat is a flexible and powerful Customer Success Platform offering Customer 360, health scores, playbooks, and customer portals. Insights are turned into actionable data for success.
Gainsight CS: Gainsight is the platform for Customer Success and Product teams. It turns disparate customer data into actionable insights for measurable business outcomes.
This comparison report of Planhat vs. Gainsight CS is based on a specific set of business needs and context. The comparison uses 13395 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Planhat and Gainsight CS
Planhat, and Gainsight CS belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Planhat covers Training & Onboarding, Playbook Creation, Engagement Management, Customer Feedback Management, etc.
Gainsight CS focuses on Customer Feedback Management, Training & Onboarding, Automated Playbooks, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Planhat and Gainsight CS: Best activities based on customer satisfaction
Planhat in Action: Unique Activities
How efficiently Does Planhat manage your Training & Onboarding?
"...Ensuring smooth onboarding of all customers and preventing churn has been the main features we're using!...." Peer review by Ingrid R., Customer Experience Manager
How does Planhat address your Playbook Creation Challenges?
"...The shift from a prrevious checklist/ticket based system to one that automatically triggers playbooks dependant on the customer phase has probably saved use collectively 6-9 hours per day (on a team of 12) in time spent on followup, rework and manual button clicking...." Peer review by Tim J, CFO
What solutions does Planhat provide for Engagement Management?
"...It helps you reduce churn, upsell more, drive user engagement and maximize the lifetime value of your customers...." Peer review
Gainsight CS in Action: Unique Activities
How efficiently Does Gainsight CS manage your Customer Feedback Management?
"...Gainsight allowed us to grow to 7,000 customers with one Customer Success Manager all while improving NPS...." Peer review by User
How does Gainsight CS facilitate Workflow Management?
"...The tools and workflow it offers are very much inline with what a customer success manager needs for their day to day life...." Peer review by Account Manager in Customer Service
What Are the key features of Gainsight CS for Customer Success Management?
"...Vidyard decided to rely on the engagement, adoption, and support cases of its customers as the basis of the health scores...." Case Study Vidyard
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase customer life time value
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Improve internal communications
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Improve visibility
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Increase sales & revenue
- See 4 more
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Manage risk
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Establish thought leadership
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Launch new products
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Scale best practices
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Enhance customer relationships
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Increase customer life time value
- See 3 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Planhat | Gainsight CS | |
|---|---|---|
| Peer score | 4.6 | 4.4 |
| Peer insights | 483 | 12912 |
| Top industries |
Information Technology And Services 34.0%
Computer Software 30.0%
Education 12.0%
|
Computer Software 48.0%
Internet 17.0%
Information Technology And Services 13.0%
|
| SMB and Mid-Market | 65.0% | 58.0% |
| Enterprise | 35.0% | 42.0% |
| Pricing | Planhat | Gainsight CS |
Integrations
Ecosystem partners each product commonly connects with.
Planhat
News
Latest Planhat news
Planhat is Named a Customer Success Leader by IDC Planhat | The Unified Customer Platform
Planhat has been recognized as a Leader in the IDC MarketScape Worldwide Customer Success Applications Vendor Assessment. This accolade highlights Planhat's innovative product design, integrability, and strategic licensing model, which supports organizational growth. The recognition follows Planhat's previous acknowledgment as a Leader in Gartner's Magic Quadrant for Customer Success Management Platforms.
Latest Gainsight CS news
Gainsight strengthens AI-Native customer retention team with three ...
Gainsight has appointed three new executives to bolster its AI-native customer retention team. Grant Clarke will lead the Atlas business unit, Jack Leidecker will oversee security as Chief Security Officer, and Vijay Jegan will drive internal AI transformation. These appointments highlight Gainsight's focus on AI-driven operations and security, aiming to enhance customer trust and retention outcomes.
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