GetFeedback and SmartSurvey provide powerful solutions in the Customer Feedback Management space, each with its unique strengths. GetFeedback excels in engaging surveys and net promoter score measurement, serving primarily enterprise-level clients in tech industries. SmartSurvey shines with robust custom reporting and compliance features, finding a niche in government and transportation sectors. Understanding each product's strengths can help businesses choose the best fit for their specific needs and strategic goals.
GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."
SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.
Top use cases: GetFeedback vs SmartSurvey
Use cases tied to GetFeedback and SmartSurvey from verified data sources. Click any use case for supporting evidences.
| GetFeedback | SmartSurvey |
|---|---|
Top Capabilities: GetFeedback vs SmartSurvey
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: GetFeedback vs SmartSurvey
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: GetFeedback vs SmartSurvey
Share of peer evidence by company size for GetFeedback and SmartSurvey. Each product segments add up to 100%. Click any segment for supporting evidence.
| GetFeedback | SmartSurvey | |
|---|---|---|
| Key Capabilities Supported | GetFeedback facilitates collecting feedback, engaging conversational surveys, and measuring net promoter score, supporting users in enhancing customer interactions. → | SmartSurvey focuses on collecting feedback, engaging conversational surveys, and communication management, which cater to dynamic customer interaction needs. → |
| Business Goals | GetFeedback assists users in improving customer satisfaction and acquiring customers, aligning with objectives to enhance engagement and revenue. → | SmartSurvey helps in improving customer satisfaction and building brand awareness, suiting businesses aiming for increased visibility and efficiency. → |
| Core Features | GetFeedback offers analytics, custom reports, and integration, benefiting users needing robust data management and reporting capabilities. → | SmartSurvey provides custom reports, compliance features, and security measures, appealing to users needing stringent data governance. → |
| Vendor Support | GetFeedback provides 24/7 support and multiple communication channels, which suits enterprises needing rapid and reliable assistance. → | SmartSurvey offers comprehensive support including chat and phone support, ideal for users requiring accessible and varied assistance options. → |
| Segments and Industries | GetFeedback is popular among enterprise customers in IT and software sectors, reflecting its fit for tech-driven environments. → | SmartSurvey serves mid-market clients in government and transportation, highlighting its adaptability to public sector processes. → |
| Operational Alignment | GetFeedback integrates well into large-scale operations, ensuring smooth workflow for complex enterprise environments. → | SmartSurvey aligns with structured processes, providing robust options for government and educational sectors needing reliable solutions. → |
Applying your context and needs changes the comparison
GetFeedback and SmartSurvey: Best activities based on customer satisfaction
Most deployed common Activities for GetFeedback and SmartSurvey
What benefits does GetFeedback and SmartSurvey offer for Collecting Feedback?
"...Case management feedback Ease of use, seamless integration with Salesforce...." Peer review by Karen S., Non-Profit Organization Management
"...Array of Question Types SmartSurvey offers a variety of question types, permitting you to choose from choice matrix, ranking, text box, and basic multiple choice questions, as well as from semantic differential, continuous sum, Net Promoter Score (NPS), and advanced Likert scale questions...." Peer review from Featured Customers
What makes GetFeedback and SmartSurvey ideal for Engaging Conversational Surveys?
"...The ability to quickly develop and deploy surveys has allowed us to be more confident in decision making, along with improving our engagement with both employees and customers...." Peer review by Michael G., Information Technology and Services
"...Increased number of responses which has helped increase employee engagement...." Peer review by Paula Lye, Health, Wellness and Fitness
GetFeedback in Action: Unique Activities
What benefits does GetFeedback offer for Training & Onboarding?
"...User validation is a key component of the CSU web strategy and while this has traditionally been a time consuming, manual process for us, the introduction of Usabilla means we are now able to gather feedback from each step of the user journey delivering a constant stream of insight back to the development team enabling them to continue to improve that journey in line with user expectations...." Peer review by Paula Woodhouse, User Experience & Design Manager, Charles Sturt University
How can GetFeedback optimize your Campaign Management Workflow?
"...I would recommend looking into the near seamless integrations with both campaign monitor and salesforce and the triangle of services you can create for feedback, client management and communication through these platforms...." Peer review by Administrator
Why is GetFeedback the best choice for Automated Workflows?
"...This allows us to integrate Usabilla into the daily workflow of our organization something we couldn t manage before with Kampyle...." Peer review by Navajo Broere, Content Manager, Menzis
SmartSurvey in Action: Unique Activities
How efficiently Does SmartSurvey manage your Communication Management?
"...There is also support for publishing links to the survey via social media such as Twitter or Facebook...." Peer review by Charles S., Executive Committee member, Non-Profit Organization Management
How does SmartSurvey address your Market Research Challenges?
"...From event feedback to sophisticated market research, SmartSurvey is your best choice...." Case Study Alton Towers
Integrations
Ecosystem partners each product commonly connects with.
News
Latest GetFeedback news
SurveyMonkey announced the launch of plugin in ChatGPT
SurveyMonkey launched a new plugin for ChatGPT, enabling users to create, edit, and analyze surveys directly within the chat interface. This integration allows teams to gather and interpret feedback seamlessly, enhancing decision-making processes without leaving ChatGPT. The plugin is powered by Model Context Protocol and is available via the ChatGPT Plugin Directory.
Latest SmartSurvey news
New CSAT/eSAT Calculation Now Available - Product Update - SmartSurvey
SmartSurvey has launched a new CSAT/eSAT calculation feature for Enterprise Plus users, allowing them to measure satisfaction based on the percentage of satisfied responses rather than averages. This update provides a clearer view of customer or employee sentiment and simplifies reporting. The feature is available now and can be accessed when adding or editing satisfaction questions in surveys.
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