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Compare Delighted platform vs SmartSurvey

Failure Risk Guidance Security Report ?

Failure Risk for Delighted platform medium Failure Risk for SmartSurvey low
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Comparison Summary

This comparison report of Delighted platform vs. SmartSurvey is based on a specific set of business needs and context. The comparison uses 6817 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Delighted platform and SmartSurvey

Delighted platform, SmartSurvey, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

SmartSurvey focuses on Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.

"We were missing out on hearing about the average user that is using our existing product, so we wanted to add that to our repertoire. With NPS, we sample everyone and receive more diverse product feedback. " - Zoe Soto

"The functionality and features provided by the SmartSurvey platform have enabled us to create some really engaging surveys, with the training we’ve received from the SmartSurvey team helping us to maximise the value we can obtain through the platfor...m. SmartSurvey are really prompt and proactive in their support too and have provided us with out-of-scope consultancy support on numerous occasions, which has really useful. " - David Cooke

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Delighted platform

Focus area

Software Failure Risk

  • medium

logo SmartSurvey

Focus area

SmartSurvey is better than Delighted platform for

Software Failure Risk

  • low

About

Customer feedback tool to gather actionable feedback from your customers

Feedback Management Tool to create online surveys and forms

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

53

62

Total Goals
(we found evidences for)

13

14

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (581)

Read Reviews (317)

measuring net promoter score

Read Reviews (243)

Read Reviews (56)

measuring customer satisfaction

Read Reviews (66)

Read Reviews (77)

engagement management

Read Reviews (75)

Read Reviews (129)

engaging and following up

Read Reviews (63)

Read Reviews (115)

engaging with scheduling & cadence

Read Reviews (5)

Read Reviews (0)

helpdesk management

Read Reviews (32)

Read Reviews (26)

communication management

Read Reviews (26)

Read Reviews (44)

sending & publishing communications

Read Reviews (26)

Read Reviews (39)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (3)

social media management

Read Reviews (23)

Read Reviews (59)

social media analytics

Read Reviews (20)

Read Reviews (21)

engaging on social media

Read Reviews (1)

Read Reviews (20)

contact list management

Read Reviews (14)

Read Reviews (26)

creating contact list

Read Reviews (4)

Read Reviews (0)

rating and review management

Read Reviews (14)

Read Reviews (5)

competitive intelligence

Read Reviews (11)

Read Reviews (8)

workflow management

Read Reviews (9)

Read Reviews (9)

training & onboarding

Read Reviews (8)

Read Reviews (7)

sales document management

Read Reviews (8)

Read Reviews (7)

proposal & quote management

Read Reviews (2)

Read Reviews (3)

content management

Read Reviews (7)

Read Reviews (11)

content sharing

Read Reviews (6)

Read Reviews (11)

lifetime value management

Read Reviews (6)

Read Reviews (1)

campaign management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (7)

customise loyalty program

Read Reviews (3)

Read Reviews (5)

sales review & feedback

Read Reviews (4)

Read Reviews (1)

lead qualification

Read Reviews (3)

Read Reviews (2)

lead qualification: technographic

Read Reviews (2)

Read Reviews (1)

products & pricelist management

Read Reviews (3)

Read Reviews (0)

referral management

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (8)

generation of new leads

Read Reviews (1)

Read Reviews (5)

motivation management

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more

  • Enhance customer relationships

  • Build brand awareness

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 11 more

Top Channels

Channels Used

  • social media

  • e-mail

  • promotions

  • website

  • text SMS

  • Facebook

  • mobile

  • phone calls

  • offline

  • Twitter

  • point of sale

  • chat

  • mobile app

  • user generated content

  • blogs

  • display advertisement

  • print media

  • magazine

  • trade shows

  • on premises

  • See 17 more

  • social media

  • e-mail

  • promotions

  • website

  • text SMS

  • Facebook

  • mobile

  • phone calls

  • offline

  • Twitter

  • point of sale

  • chat

  • mobile app

  • user generated content

  • blogs

  • display advertisement

  • print media

  • magazine

  • trade shows

  • on premises

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting