When comparing Delighted platform and SmartSurvey, Delighted excels in catering to enterprise-level needs with comprehensive customer feedback management across various sectors, utilizing features like robust analytics and custom reporting. SmartSurvey, on the other hand, serves a broad clientele, including government and education, emphasizing strong data compliance and social media engagement, which appeals to mid-market businesses. Both platforms prioritize user satisfaction, but their distinct capabilities and industry focuses make them suitable for different strategic applications.
Delighted platform: Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.
SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.
Top use cases: Delighted platform vs SmartSurvey
Use cases tied to Delighted platform and SmartSurvey from verified data sources. Click any use case for supporting evidences.
| Delighted platform | SmartSurvey |
|---|---|
Top Capabilities: Delighted platform vs SmartSurvey
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Delighted platform vs SmartSurvey
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Delighted platform vs SmartSurvey
Share of peer evidence by company size for Delighted platform and SmartSurvey. Each product segments add up to 100%. Click any segment for supporting evidence.
| Delighted platform | SmartSurvey | |
|---|---|---|
| Key Capabilities Supported | The Delighted platform centers on seamless customer feedback collection and analysis, enhancing user interactions with tools like conversational surveys and NPS measurement. → | SmartSurvey champions ease in engaging feedback processes, with a notable focus on managing interactions via social media and communication channels. → |
| Business Goals | Delighted platform primarily aids in enhancing customer satisfaction and acquiring new clients, resonating with businesses aiming for customer-centric growth. → | SmartSurvey emphasizes building brand awareness and improving operational efficiency, aligning with companies looking to streamline processes and increase visibility. → |
| Core Features | Core features in Delighted platform like analytics, custom reports, and data integration support complex data handling and provide insights for strategic decision-making. → | SmartSurvey provides essential analytics and robust compliance features, empowering users in sectors like government and transportation to handle sensitive data effectively. → |
| Vendor Support | The Delighted platform offers extensive support including 24/7 assistance, which is crucial for enterprises needing constant reliability. → | SmartSurvey ensures readily available support through 24/7, chat, and phone channels, catering to diverse business needs across different operational times. → |
| User Segments and Industries | Delighted platform is predominantly used by enterprises in IT, Internet, and computer software sectors, highlighting its adaptability to tech-driven industries. → | SmartSurvey appeals broadly to sectors like government and education, reflecting its strength in handling structured, compliance-heavy environments. → |
| Operational Alignment | The Delighted platform seamlessly integrates into large-scale enterprise environments, emphasizing sophisticated analytics and feedback mechanisms for strategic development. → | SmartSurvey fits well into mid-market and expanding enterprises, supporting them with tools for increased brand visibility and streamlined feedback processing. → |
Applying your context and needs changes the comparison
Delighted platform and SmartSurvey: Best activities based on customer satisfaction
Most deployed common Activities for Delighted platform and SmartSurvey
What benefits does Delighted platform and SmartSurvey offer for Collecting Feedback?
"...Getting on going feedback from our customers, And integrating NPS survey's in our transactional emails, website and mobile app...." Peer review by Executive Sponsor
"...With SmartSurvey I have managed to have a better quality of surveys with my colleagues and my clients, in this way, it has also managed to perfect as such the area of the surveys, managing to give us better opinions with a group of qualified people to give the best opinion about our products and services and make us improve day by day...." Peer review by Monsein L, Web Developer, Construction
What Are the key features of Delighted platform and SmartSurvey for Engaging Conversational Surveys?
"...The ability of Delighted to integrate with other applications also solved difficulties we had in following up with our NPS respondents, so now we close the loop with customers within 24 hours of their NPS response, showing them that we are listening and care about their feedback...." Peer review by April T, Vice President, Publishing
"...Increased number of responses which has helped increase employee engagement...." Peer review by Paula Lye, Health, Wellness and Fitness
Delighted platform in Action: Unique Activities
How does Delighted platform facilitate Helpdesk Management?
"...The few times I have need help, the support team has always been phenomenal and lightning fast...." Peer review by Jessica M, Product Manager, Financial Services
SmartSurvey in Action: Unique Activities
What benefits does SmartSurvey offer for Communication Management?
"...Good interface with attractive options for survey Very easy to set up and publish Give good information of analysis with good range of display and presentation options...." Peer review by Paul Mulligan, Education
Why is SmartSurvey the best choice for Market Research?
"...Research studies that use a small sample size are a because no useful conclusions can be drawn from them...." How to Calculate Sample Size
Integrations
Ecosystem partners each product commonly connects with.
Delighted platform
News
Latest SmartSurvey news
New CSAT/eSAT Calculation Now Available - Product Update - SmartSurvey
SmartSurvey has launched a new CSAT/eSAT calculation feature for Enterprise Plus users, allowing them to measure satisfaction based on the percentage of satisfied responses rather than averages. This update provides a clearer view of customer or employee sentiment and simplifies reporting. The feature is available now and can be accessed when adding or editing satisfaction questions in surveys.
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What Are the key features of SmartSurvey for Social Media Management?