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SmartSurvey vs Thematic: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SmartSurvey low Failure Risk for Thematic low
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Comparison Summary

This comparison report of SmartSurvey vs. Thematic is based on a specific set of business needs and context. The comparison uses 5004 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SmartSurvey and Thematic

SmartSurvey, Thematic, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.

Thematic focuses on Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.

"We needed to work smarter and cut down on the time taken to do administrative tasks. I was aware of how powerful online surveys could be and believed using them could provide the solution we needed. " - Hayley

"With Thematic it is possible to get a much better idea of what the mood and importance of issues are to our customers. " - Young Ly

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SmartSurvey

Focus area

SmartSurvey is better than Thematic for

Software Failure Risk

  • low

logo Thematic

Focus area

Software Failure Risk

  • low

About

Feedback Management Tool to create online surveys and forms

Feedback Analysis Platform to Unlock the value of product

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

62

37

Total Goals
(we found evidences for)

14

11

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (317)

Read Reviews (207)

measuring customer satisfaction

Read Reviews (77)

Read Reviews (9)

measuring net promoter score

Read Reviews (56)

Read Reviews (90)

engagement management

Read Reviews (129)

Read Reviews (24)

engaging and following up

Read Reviews (115)

Read Reviews (16)

social media management

Read Reviews (59)

Read Reviews (12)

social media analytics

Read Reviews (21)

Read Reviews (12)

engaging on social media

Read Reviews (20)

Read Reviews (0)

scheduling post to social media

Read Reviews (16)

Read Reviews (0)

communication management

Read Reviews (44)

Read Reviews (1)

sending & publishing communications

Read Reviews (39)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (3)

Read Reviews (0)

market research

Read Reviews (37)

Read Reviews (17)

white labeling

Read Reviews (28)

Read Reviews (0)

contact list management

Read Reviews (26)

Read Reviews (1)

helpdesk management

Read Reviews (26)

Read Reviews (23)

content management

Read Reviews (11)

Read Reviews (0)

content sharing

Read Reviews (11)

Read Reviews (0)

workflow management

Read Reviews (9)

Read Reviews (6)

competitive intelligence

Read Reviews (8)

Read Reviews (0)

knowledge management

Read Reviews (8)

Read Reviews (2)

loyalty management

Read Reviews (7)

Read Reviews (3)

customise loyalty program

Read Reviews (5)

Read Reviews (3)

sales document management

Read Reviews (7)

Read Reviews (1)

proposal & quote management

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (7)

Read Reviews (1)

rating and review management

Read Reviews (5)

Read Reviews (11)

generation of new leads

Read Reviews (5)

Read Reviews (4)

motivation management

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (2)

Read Reviews (2)

lead qualification: technographic

Read Reviews (1)

Read Reviews (2)

sales review & feedback

Read Reviews (1)

Read Reviews (7)

lifetime value management

Read Reviews (1)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Build brand awareness

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 11 more

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting