Delighted and GetFeedback are leading solutions in customer feedback management, each with unique strengths. Delighted excels with its focus on detailed analytics and integration options, catering mainly to large enterprises and tech industries. It supports a range of communication channels and provides robust 24/7 support to ensure customer satisfaction. GetFeedback, meanwhile, stands out by also offering strong analytics and comprehensive vendor support, benefiting businesses of all sizes, including small enterprises. It also provides extensive email and user-generated content channels to facilitate feedback collection.
Delighted platform: Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.
GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."
Top use cases: Delighted platform vs GetFeedback
Use cases tied to Delighted platform and GetFeedback from verified data sources. Click any use case for supporting evidences.
| Delighted platform | GetFeedback |
|---|---|
Top Capabilities: Delighted platform vs GetFeedback
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Delighted platform vs GetFeedback
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Delighted platform vs GetFeedback
Share of peer evidence by company size for Delighted platform and GetFeedback. Each product segments add up to 100%. Click any segment for supporting evidence.
| Delighted platform | GetFeedback | |
|---|---|---|
| Key Capabilities Supported | Delighted Platform supports collecting feedback, measuring net promoter scores, and managing helpdesk tasks. It integrates seamlessly with communications management, making it ideal for organizations aiming to strengthen customer interactions. → | GetFeedback specializes in feedback collection with additional capabilities in engaging conversational surveys and CSAT measurement. It promotes operational efficiency through automated workflows and social media management. → |
| Business Goals | Delighted Platform aims to improve customer satisfaction, facilitating customer acquisition and stakeholder engagement. It aligns well with businesses looking to refine brand engagement and enhance stakeholder relationships. → | GetFeedback helps improve customer satisfaction and customer acquisition goals. It is valuable for companies looking to scale best practices and enhance their return on investment. → |
| Core Features | Delighted Platform boasts robust analytics, custom reporting, and extensive data export features. Its security and integration capabilities are particularly appreciated in technology-focused sectors. → | GetFeedback features comprehensive analytics and custom reporting, with strong integration and data import functionalities. It also incorporates training and onboarding to facilitate user ease. → |
| Vendor Support | Delighted Platform offers 24/7 support, email, chat, and phone options. This diverse support system ensures that enterprise-level users can rely on assistance at any time. → | GetFeedback offers extensive vendor support including 24/7 availability and personalized onboarding. It caters to various support preferences, enhancing user experiences for different business sizes. → |
| User Segments and Industries | The Delighted Platform is predominantly used by enterprise and large enterprises, especially within IT and Internet sectors. It is tailored for the needs of high-tech and substantial industry segments. → | GetFeedback serves a wide range of user segments including small and enterprise businesses, covering many industries like IT services and computer software, demonstrating its adaptability. → |
| Operational Alignment | Delighted Platform fits well into workflows of enterprises focused on comprehensive feedback management and communication strategies. It suits environments that value data-driven insights for large-scale operations. → | GetFeedback is versatile in operational fit, serving both large enterprises and SMEs. It aligns with businesses that prioritize feedback via promotions and user-generated content. → |
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Delighted platform and GetFeedback: Best activities based on customer satisfaction
Most deployed common Activities for Delighted platform and GetFeedback
What Are the key features of Delighted platform and GetFeedback for Collecting Feedback?
"...Simple to use net promoter score tool...." Peer review by Patrick E., Internet
"...Prior to using GetFeedback we did not have a way to proactively approach customers to gather satisfaction feedback and calculate our Net Promoter Score...." Peer review by Administrator
What solutions does Delighted platform and GetFeedback provide for Engaging Conversational Surveys?
"...The ability of Delighted to integrate with other applications also solved difficulties we had in following up with our NPS respondents, so now we close the loop with customers within 24 hours of their NPS response, showing them that we are listening and care about their feedback...." Peer review by April T, Vice President, Publishing
"...Automated workflow processes, for example, a customer can request a demo or follow up call via their survey, and that triggers a task in salesforce for the right person to follow up with...." Peer review by Administrator
Delighted platform in Action: Unique Activities
What Are the key features of Delighted platform for Helpdesk Management?
"...The vendor also offers 'concierge' support to help customers be successful with the platform...." Peer review
GetFeedback in Action: Unique Activities
What Are the key features of GetFeedback for Training & Onboarding?
"...User validation is a key component of the CSU web strategy and while this has traditionally been a time consuming, manual process for us, the introduction of Usabilla means we are now able to gather feedback from each step of the user journey delivering a constant stream of insight back to the development team enabling them to continue to improve that journey in line with user expectations...." Peer review by Paula Woodhouse, User Experience & Design Manager, Charles Sturt University
What makes GetFeedback ideal for Campaign Management?
"...I would recommend looking into the near seamless integrations with both campaign monitor and salesforce and the triangle of services you can create for feedback, client management and communication through these platforms...." Peer review by Administrator
What benefits does GetFeedback offer for Automated Workflows?
"...Automated workflow processes, for example, a customer can request a demo or follow up call via their survey, and that triggers a task in salesforce for the right person to follow up with...." Peer review by Administrator
Integrations
Ecosystem partners each product commonly connects with.
Delighted platform
News
Latest GetFeedback news
SurveyMonkey Unveils AI-Enhanced Platform Prioritizing Human Insight
SurveyMonkey has launched an AI-enhanced survey platform aimed at small businesses, offering features like AI-generated suggestions and automated response analysis. The platform allows for adaptive question pathways, enabling real-time customization based on participant responses, and aims to balance AI capabilities with human insights to improve customer feedback analysis and engagement.
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