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Reviews and Reputation Management Software 2023: Complete Guide - Page 2

Online Reputation Management is the act of monitoring, influencing, growing, and managing what’s being said about a brand or a business or a person online. This is also about digital perception management. Maintaining a positive reputation is a key aspect of a digital marketing strategy.

Learn why Online Reputation Management is important for business and how to choose the right software

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What is the right solution for you depends on your business context and needs. Let us help you firm up your needs and find you the right-fit solutions. Get your personalized assessment report now!

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Updated By Cuspera

Last updated: Aug 29, 2023

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139 Reviews and Reputation Software

ReviewTrackers Icon

ReviewTrackers

4.57
★★★★★
★★★★★

Measure the Customer Experience

Read Reviews

ReviewTrackers is a customer feedback software that helps businesses transform the customer experience. It helps to increase local SEO rankings, analyze customer experience to make better business decisions, and drive results that impact revenue.

Highlights
Top Business Usecases : Rating and review management,Customer feedback management,Reputation management
Top Features : Alerts: popups & Notifications,Dashboard,Templates

Vendor: ReviewTrackers, Inc

Founded: 2012

Company Size: 51-100

HQ Location: 320 W Ohio Street, Suite 2W Chicago, IL 60654

Financials: SERIES B

Press Ganey Icon

Press Ganey

4.58
★★★★★
★★★★★

Human Experience Healthcare

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Press Ganey is a Human Experience platform for healthcare. It connects people, processes, and technology to help by understanding the individuals and optimizing the experiences at the heart of the industry.

Highlights
Top Business Usecases : Rating and review management,Engagement management,Reputation management
Top Features : Feedback surveys,Dashboard,Alerts: popups & Notifications

Vendor: Press Ganey Associates, LLC

Company Size: 101-250

HQ Location: 1660 International Dr, Suite 225, McLean, Virginia 22102, US

Financials: SERIES A

Okendo Icon

Okendo

4.85
★★★★★
★★★★★

Customer Review Software to drive growth throughout the buying journey.

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Okendo is a Customer review software that helps to build shopper trust and excitement and drive conversion. It helps to drive more traffic by showing reviews on social marketing channels including Google Ads, Google Search, and Google Shopping.

Highlights
Top Business Usecases : Rating and review management,Engagement management,Customer feedback management
Top Features : Rewards,Gamification,Personalization

Vendor: Okendo Pty Ltd.

Company Size: 2-10

HQ Location: 333 George St, Level 5, Sydney, New South Wales 2000, AU

Financials: SERIES A

GatherUp Icon

GatherUp

4.46
★★★★★
★★★★★

Reputation Management Software for any business

Read Reviews

GatherUp is a customer experience and online review engine that enables insights to empower marketing and convert customers. It helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews.

Highlights
Top Business Usecases : Rating and review management,Customer feedback management,Sales review & feedback
Top Features : SEO,Feedback surveys,Widgets

Vendor: GatherUp, Inc

Company Size: 11-50

HQ Location: San Jose, CA

Financials: PRIVATE

LogMeIn Central Icon

LogMeIn Central

4.30
★★★★★
★★★★★

LogMeIn Remote Access | Secure Remote Desktop Software

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Highlights
Top Business Usecases : Helpdesk management,Collaboration,Sales document management
Top Features : Personalization,Alerts: popups & Notifications,Dashboard

Vendor: Logmein Inc

Founded: 2003

Company Size: 1001-5000

HQ Location: 320 Summer Street, Boston, MA 02210

Financials: IPO

Dotcom-Monitor Icon

Dotcom-Monitor

4.29
★★★★★
★★★★★

Features of Powerful Web Monitoring | Dotcom-Monitor

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Highlights
Top Business Usecases : Communication management,Helpdesk management,Tracking & monitoring communications
Top Features : Alerts: popups & Notifications,Dashboard,Recording

Vendor: Dotcom-Monitor, Inc

Company Size: 11-50

HQ Location: 5125 County Road 101, Minnetonka, Minnesota 55345, US

Financials: PRIVATE

AppFollow Icon

AppFollow

4.39
★★★★★
★★★★★

Boost your app growth | AppFollow

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AppFollow is an App Monitoring, App Store Optimization, and Customer Support platform. It helps to gather and manage the app’s and game’s data, increase app conversion rate, improve app store rankings and app user loyalty. It helps to enhance customer realtionships and improve ROI

Highlights
Top Business Usecases : Rating and review management,Helpdesk management,Communication management
Top Features : Alerts: popups & Notifications,Dashboard,Ticketing

Vendor: AppFollow, Inc.

Company Size: 11-50

HQ Location: Pelimannintie 24, Helsinki, FI

Financials: SEED

Appbot Icon

Appbot

4.34
★★★★★
★★★★★

App review & ratings analysis for mobile teams - Appbot

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Highlights
Top Business Usecases : Customer feedback management,Rating and review management,Engagement management
Top Features : Feedback surveys,Dashboard,Recording

Vendor: Appbot Pty Ltd

Company Size: 1-10

HQ Location: Australia

Financials: PRIVATE

TargetBay Icon

TargetBay

4.49
★★★★★
★★★★★

TargetBay - Reviews And Q&A, Behavioral Pop Up, Email ...

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Highlights
Top Business Usecases : Engagement management,Rating and review management,Engaging and following up
Top Features : Personalization,Templates,Alerts: popups & Notifications

Vendor: TargetBay, Inc

Company Size: 1-10

HQ Location: 7000 Central Pkwy, Atlanta, Georgia 30328, US

Financials: PRIVATE

Uptrends Icon

Uptrends

4.30
★★★★★
★★★★★

Website Monitoring and Web Performance Monitoring

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Highlights
Top Business Usecases : Communication management,Tracking & monitoring communications,Sending & publishing communications
Top Features : Alerts: popups & Notifications,Recording,Dashboard

Vendor: Uptrends, LLC

Company Size: 11-50

HQ Location: Boca Raton, FL

Financials: PRIVATE

WebTitan Icon

WebTitan

4.48
★★★★★
★★★★★

WebTitan DNS Web Filter Built for Business, MSP's and ...

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Highlights
Top Business Usecases : Helpdesk management,Training & onboarding,Content management
Top Features : Personalization,Alerts: popups & Notifications,Dashboard

Vendor: Copperfasten Technologies.

Company Size: 11-50

HQ Location: Galway

Financials: PRIVATE

GoodFirms Icon

GoodFirms

4.00
★★★★★
★★★★★

B2B Reviews & Rating Platform you can trust

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GoodFirms is a trusted B2B review and rating platform, featuring hand-picked lists of top companies backed by verified reviews from real users. We believe in empowering users to find the right partner based on client reviews and unbiased research. Millions of users trust GoodFirms to help them make the best partnership decisions.

Highlights
Top Business Usecases : Training & onboarding,Advertisement,Engagement management
Top Features : Feedback surveys,Personalization,Alerts: popups & Notifications

Vendor: GoodFirms

Company Size: 1-10

HQ Location: 205 E Harmon Ave, apt 904, Las Vegas, NV - 89169 United States

Financials: PRIVATE

ReviewPro Reputation Icon

ReviewPro Reputation

3.65
★★★★★
★★★★★

Manage Your Hotel's Reputation Effectively

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Highlights
Top Business Usecases : Reputation management,Competitive intelligence,Rating and review management
Top Features : Feedback surveys,Dashboard,Alerts: popups & Notifications

Vendor: Shiji Group.

RecordSure Icon

RecordSure

4.00
★★★★★
★★★★★

Speech and Document Analytics for financial organisations and regulation-driven industries

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Highlights
Top Business Usecases : Engagement management,Sales call management,Call recording
Top Features : Recording

Vendor: Record Sure Limited

Company Size: 11-50

HQ Location: 10 Lower Thames St, London EC3R 6AF, United Kingdom

Financials: PRIVATE

CallSource Icon

CallSource

4.30
★★★★★
★★★★★

Performance Management for Sales and Marketing

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CallSource is a leader for call tracking, lead management and business analytic solutions. It helps to collect business intelligence about customers, review, interpret and act on the information that will improve the profitability, and Increase ROI with better marketing attribution.

Highlights
Top Business Usecases : Communication management,Tracking & monitoring communications,Sales call management
Top Features : Recording,Dashboard,Alerts: popups & Notifications

Vendor: CallSource

Company Size: 101-250

HQ Location: 5601 Lindero Canyon Road, Suite 200, Westlake Village, California 91362, US

Financials: PRIVATE

Perkville Icon

Perkville

4.23
★★★★★
★★★★★

Rewards and Loyalty Program to increase revenue with Social Referrals

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Perkville is an all-in-one Rewards and Referral program enabling customer retention by generating rewards, prompting customers for referrals and generating increased social media activity around the business. It can be used in retail outlets, gyms, yoga centers and more.

Highlights
Top Business Usecases : Loyalty management,Social media management,Engagement management
Top Features : Gamification,Rewards

Vendor: Perkville, Inc.

Founded: 2010

Company Size: 11-50

HQ Location: C/O Port Workspaces 344 Thomas L. Berkley Way Oakland, CA 94612 USA

Financials: SERIES A

Annex Cloud Icon

Annex Cloud

4.19
★★★★★
★★★★★

An Enterprise Customer Retention Solution that Accelerates Growth

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Annex Cloud is a customer marketing software which provides customer loyalty, referral marketing and user generated content software solutions to help brands and retailers engage with their customers one-to-one.

Highlights
Top Business Usecases : Loyalty management,Customer engagement,Automated Engagement
Top Features : Rewards,Dashboard,Gamification

Vendor: Annex Cloud, Inc.

Company Size: 51-100

HQ Location: Playa Vista, Los Angeles

Financials: PRIVATE

Orlo Icon

Orlo

4.17
★★★★★
★★★★★

Digital CX Platform to elevate social media insights

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Lots of solutions out there claim to bring digital communications teams together, but Orlo is the only platform purpose-built with the needs of marketing and customer service professionals in mind from day one. By pulling together conversations that take place on Social, Chatbot, Live Chat, WhatsApp and SMS, the platform provides a unified view of both public and private digital interactions. With a suite of powerful reports and intelligent AI to boot, Orlo takes the guesswork out of managing reputation and improving customer experience, empowering over 300 organizations around the world to build trust with their customers through brilliant conversations.

Highlights
Top Business Usecases : Engagement management,Social media management,Engaging and following up
Top Features : Live monitoring

Vendor: Orlo Technology Ltd

Company Size: 51-200

HQ Location: 7A, Centre City, Hill Street, Birmingham, B5 4UA UK

Financials: NA

Thryv Icon

Thryv

4.10
★★★★★
★★★★★

platform that automates tasks and puts your customers at the center of your business

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Thryv is an all-in-one business management solution designed to help small businesses with essential business functions. Business owners can expand their online presence, improve any customer relationship, and streamline payment processing.

Highlights
Top Business Usecases : Social media management,Communication management,Sending & publishing communications
Top Features : Personalization,Feedback surveys,Recording

Vendor: Thryv, Inc.

Company Size: 1,001-5,000

HQ Location: 2200 W. Airfield Drive, Dallas, TX 75261, US

Financials: IPO

EmbedFeed Icon

EmbedFeed

4.09
★★★★★
★★★★★

Social Media Aggregator For Any Website - EmbedSocial

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Highlights
Top Business Usecases : Content management,Content publishing,Social media management
Top Features : Widgets,Dashboard

Vendor: EmbedSocial Inc.

Company Size: 11-50

HQ Location: Tokyo, Tokyo

Financials: PRIVATE

Advice Local Icon

Advice Local

4.05
★★★★★
★★★★★

Local Listing Management Software & Solutions | Advice Local

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Advice Local is a professional local SEO software with analytics and agency marketing tools. It helps businesses show up in local search results. It helps to acquire customers and improve digital and social presence.

Highlights
Top Business Usecases : White labeling,Social media management,Generation of new leads
Top Features : SEO,Dashboard,Landing page

Vendor: Advice Interactive Group.

Company Size: 11-50

HQ Location: McKinney, TX

Financials: PRIVATE

CM Commerce Icon

CM Commerce

4.00
★★★★★
★★★★★

Connect your store and grow your brand with automated email marketing.

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Highlights
Top Business Usecases : Engagement management,Campaign management,Engaging and following up
Top Features : Personalization,Templates,Rewards

Vendor: Marigold

Company Size: 11-50

Financials: PRIVATE

Sprinklr Social Icon

Sprinklr Social

3.97
★★★★★
★★★★★

Delivers a positive experience that’s true to your brand

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Sprinklr Social enables AI-powered listening and engaging on all social and messaging channels to provide better customer engagement at a reduced cost, increased revenues and manage brand risk.

Highlights
Top Business Usecases : Social media management,Communication management,Engagement management
Top Features : Dashboard,Personalization,Live monitoring

Vendor: Sprinklr Inc.

Founded: 2009

Company Size: 1001-5000

HQ Location: 29 West 35th Street, 7th Floor, New York, NY 10001 USA

Financials: PRIVATE

TribeLocal Icon

TribeLocal

3.73
★★★★★
★★★★★

Local SEO & Online Reputation Management Software

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Highlights
Top Business Usecases : Rating and review management,Competitive intelligence,White labeling
Top Features : SEO

Vendor: ReportGarden Inc

Company Size: 1-10

HQ Location: 1013 Centre Rd, Wilmington, DE 19805, US

Financials: PRIVATE