RecordSure: Product updates, Customer stories, and Insights | 2026 Cuspera

Recordsure Capture and Classify helped a major UK Tier 1 bank improve quality assurance in its business banking division. The bank needed to review client-advisor conversations centrally, without sen...ding supervisors for in-person checks. Recordsure enabled secure recording and central access to all business banking conversations. This reduced travel costs and improved advice standards. The bank now reviews about 6,500 conversations per year, with more cases handled efficiently by the QA team.
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Recordsure Capture helped a UK government department move from tape and paper-based interview recordings to a digital system. The department needed to record over 5,000 interviews each month and stor...e them securely. Using the Capture app, interviewers now record high-quality audio and complete digital forms, saving time and reducing errors. The solution led to £125k annual cost savings, a 4.4 hour time saving per interview, and data analysis became three times faster. Case files are now easy to search and share.
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Recordsure Capture helped a national roadside assistance and general insurance provider oversee 110 field sales agents across the UK. The company needed better oversight and digital records of sales ...conversations. Agents used the Capture app to record conversations and complete digital forms. Data and recordings were uploaded to a central portal for management access. The solution enabled central oversight, faster documentation, and improved sales tracking. Over 51,000 conversations were captured, with 1,700 per month and 110 users.
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Recordsure Capture, Transcribe, and Classify help a large UK Tier 1 bank improve compliance oversight. The bank needed a way to review client-adviser conversations without live observation. Recordsur...e's solutions let QA teams review face-to-face and VOIP meetings, saving 15-20% time per advice event. The bank now reviews about 1,000 conversations each month. The solution increases QA coverage, improves report quality, and helps defend complaints with reliable records.
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Recordsure ConversationAI helped a major UK retail and commercial bank improve quality assurance for mortgage conversations. The bank needed to record and analyze 5,000 face-to-face and telephony mor...tgage conversations each month. Recordsure integrated its AI suite to capture, analyze, and review all conversations. Oversight of mortgage sales increased from less than 5% to 100%. QA review time dropped by over 50%. The bank saw better advice standards and fewer complaints, while reducing QA and compliance costs.
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ReviewAI helped a 'Big 4' consultancy firm in Australia review 64,000 cases for a major remediation project. The firm needed to assess 45 million documents in one year and provide strong evidence for... regulators. ReviewAI's document analysis module classified and dated documents, promoted key information, and created evidence packs. The solution achieved a 95% classification success rate, reduced handling time by 50%, and ignored about 95% of irrelevant documents. It supported 520 users and integrated with existing workflow tools.
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