Hyland Governance Overview

Alfresco-RM, an information governance software by Hyland, ensures compliance and data protection. It minimizes risks and prevents information overload efficiently.

Use Cases

Customers recommend Workflow Management, Content Management, Collaboration, as the business use cases that they have been most satisfied with while using Hyland Governance.

Other use cases:

  • Contract Management
  • Helpdesk Management
  • Engaging And Following Up
  • Sending & Publishing Communications
  • Customer Case Management
  • Social Media Management
  • Training & Onboarding
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hyland Governance.

Other priorities:

  • Scale Best Practices
  • Improve Visibility
  • Improve Digital And Social Presence
  • Establish Thought Leadership
See all business priorities See less business priorities

Hyland Governance Use-Cases and Business Priorities: Customer Satisfaction Data

Hyland Governance works with different mediums / channels such as Offline. and Point Of Sale.

Hyland Governance's features include Recording, Personalization, Dashboard, etc. and Hyland Governance support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Hyland Governance analytics capabilities include Custom Reports, and Analytics.

Reviews

"Thanks to Alfresco we’ve been able to eliminate the silos of data that previously existed across our global operations. Now, regardless of where they’re located, our staff can instantly access the most current version of documents and instantly retr...ieve or route documents from our central repository at the press of a button." - Kurt Palmer

Peer review evidence (same sources as the product rating summary)

"...First, LNRS migrated the Sales news publication to Alfresco, streamlining its delivery with the platform s review-and-approval workflow...." Case Study LexisNexis
"...The hospital had identified that its incumbent document sharing system was inhibiting the ability of staff to focus on the central task of assisting patients...." Case Study Capio St Goran Hospital
"...How New York Department of Sanitation Improves Productivity and Collaboration with Alfresco..." Case Study DSNY

Hyland Governance, Intelligencebank DAM, Responsive (formerly RFPIO), IntelligenceBank, Hyland, etc., all belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hyland Governance

Top Industries

  • Information Technology and Services
  • Government Administration
  • Education

Popular in

  • Enterprise
  • Mid Market

Hyland Governance is popular in Information Technology And Services, Government Administration, and Education and is widely used by Enterprise, and Mid Market,

Hyland Governance Customer wins, Customer success stories, Case studies

What makes Hyland Governance ideal for Workflow Management?

What makes Hyland Governance ideal for Content Management?

How does Hyland Governance facilitate Collaboration?

How does Hyland Governance address your Contract Management Challenges?

How efficiently Does Hyland Governance manage your Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Hyland Governance solved their Customer Data Platform needs. Cuspera uses 992 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

CUSTOMERS TESTIMONIALS
Hyland Governance testimonial

Kurt Palmer

Senior Director, Information Technology

eResearch Technology

Thanks to Alfresco we’ve been able to eliminate the silos of data that previously existed across our global operations. Now, regardless of where they’re located, our staff can instantly access the most current version of documents and instantly retrieve or route documents from our central repositor...y at the press of a button.

Testimonial By Kurt Palmer
Hyland Governance testimonial

Marc Nash

Computer Systems Manager

DSNY

With Alfresco, the contract group and all of the other groups that collaborate with them – engineering audit, finance and purchasing, and capital budget – have access to each other’s sites. Before, they were doing everything by paper, sending things to each other through a courier, which took days.... Now, once the document is entered into Alfresco, everyone can access it in minutes.

Testimonial By Marc Nash
Hyland Governance testimonial

Kate Granville

Technology Director

Oxford University Press

This is one of the biggest technology projects in OUP’s history, and I am immensely proud to see the platform now rolling out across the organization. Testimonial By Kate Granville
CUSTOMERS TESTIMONIALS
Hyland Governance testimonial

Kurt Palmer

Senior Director, Information Technology

eResearch Technology

Thanks to Alfresco we’ve been able to eliminate the silos of data that previously existed across our global operations. Now, regardless of where they’re located, our staff can instantly access the most current version of documents and instantly retrieve or route documents from our central repositor...y at the press of a button.

Testimonial By Kurt Palmer
Hyland Governance testimonial

Marc Nash

Computer Systems Manager

DSNY

With Alfresco, the contract group and all of the other groups that collaborate with them – engineering audit, finance and purchasing, and capital budget – have access to each other’s sites. Before, they were doing everything by paper, sending things to each other through a courier, which took days.... Now, once the document is entered into Alfresco, everyone can access it in minutes.

Testimonial By Marc Nash
Hyland Governance testimonial

Kate Granville

Technology Director

Oxford University Press

This is one of the biggest technology projects in OUP’s history, and I am immensely proud to see the platform now rolling out across the organization. Testimonial By Kate Granville
 

Erie Insurance - Insurance - Very Large

Hyland Helps Erie Insurance Turn Unstructured Content into Action to Support Nearly 7 Million Policies

Erie, USA

Erie Insurance is deploying Hyland's Content Innovation Cloud to transform unstructured content into AI-ready operational intelligence. This deployment aims to enhance decision-making, process effici...ency, and business intelligence across Erie Insurance's operations, leveraging Hyland's platform to process up to 700 million pages annually.

Read on →
 

Erie Insurance - Insurance - Very Large

Hyland Helps Erie Insurance Turn Unstructured Content into Action to Support Nearly 7 Million Policies

Erie, USA

Erie Insurance partners with Hyland to deploy the Content Innovation Cloud, transforming unstructured content into operational intelligence. This initiative supports nearly 7 million policies, enhanc...ing decision-making and efficiency. Hyland's platform processes 1 billion pages over three years, automating document management and improving business intelligence while ensuring security and governance.

Read on →
 

Hyland Delivers Agentic Document Processing at Scale for Rexel Canada

Hyland has successfully deployed its agentic document processing solution for Rexel Canada, achieving near-perfect invoice indexing accuracy within 48 hours. This deployment, part of Rexel's Axelerat...e 2028 strategy, leverages Hyland's Intelligent Document Processing and generative AI to streamline financial document handling. The solution enhances efficiency by reducing manual validation and improving workflow, aligning with Rexel's AI-driven digital transformation goals.

Read on →
 

Academic healthcare organization (South Carolina) - Hospital & Health Care - Large

USA

Hyland helped a large academic healthcare organization in South Carolina migrate 25 million patient documents from nine Allscripts EMR systems to a single OnBase repository. The hospital needed to re...duce its information systems and improve access for over 250,000 patients. Hyland managed the end-to-end data migration, minimizing risk and time for the hospital's IT team. The project achieved a 99.93% success rate in document import. Doctors now access all patient data through OnBase, integrated with Epic.

 

Indiana State University - Education - Medium

Terre Haute, USA

Indiana State University used Hyland Automate to modernize form collection and improve student experiences. The university streamlined business operations and increased efficiency. Hyland Automate he...lped reduce manual work and errors. Staff and students benefited from faster, more reliable processes. The solution supported better data management across departments.

 

FTSE 100 Versicherer - Insurance - Very Large

UK

Hyland's Alfresco platform helped a leading FTSE 100 insurance company migrate 1.27 billion documents. The migration reduced application time by 30% and automated 46 mailboxes. Over 9,000 users were ...onboarded, processing 20,000 documents daily. The project delivered annual savings of 2.4 million GBP. Integration with ADF, Kofax, and Appian improved workflow and document management.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Hyland Governance

What is Hyland Governance used for?

Hyland Governance is a Customer Data Platform Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Workflow Management, Content Management and Collaboration .

What are the top features of Hyland Governance?

Recording, Personalization and Dashboard are some of the top features of Hyland Governance.

Who uses Hyland Governance?

Hyland Governance is used by Information Technology And Services, Government Administration and Education among other industries.

What are Hyland Governance alternatives?

Intelligencebank DAM, Responsive (Formerly RFPIO), IntelligenceBank and Hyland are popular alternatives for Hyland Governance.

Where is Hyland Governance located?

Hyland Governance is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Hyland Governance for workflow management and content management

Hyland Governance Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.13/5 ★

Read Reviews (66)
Analytics

3.98/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.13/5 ★

Read Reviews (66)
Analytics

3.98/5 ★

Read Reviews (12)

Software Failure Risk Guidance

?

for Hyland Governance

Overall Risk Meter

Low Medium High

Top Failure Risks for Hyland Governance

Hyland Software, Inc News

Product

Hyland Joins Jack Henry Fintech Integration Network

Hyland has integrated its governed-content management tools with Jack Henry's core banking platforms through the Jack Henry Fintech Integration Network. This integration aims to streamline document and records management for banks and credit unions, reducing manual processes and improving operational efficiency.

Product

Hyland Joins the Jack Henry® Fintech Integration Network to Close the Gap Between Core Banking and Governed Content

Hyland has joined the Jack Henry Fintech Integration Network, enhancing its OnBase platform's integration with Jack Henry's SilverLake and Symitar Episys core banking systems. This integration allows financial institutions to connect core banking data with content management workflows, improving productivity and service experiences without creating new content silos.

Product

Hyland Joins the Jack Henry & Associates, Inc. Fintech Integration Network to Close the Gap Between Core Banking and Governed Content

Hyland has joined the Jack Henry & Associates Fintech Integration Network to enhance integration between core banking systems and governed content management. This collaboration aims to streamline financial services by bridging gaps in data management and compliance.

Awards

Hyland Recognized as Leader in IDC MarketScape for Intelligent Content ...

Hyland has been named a Leader in the IDC MarketScape for Worldwide Intelligent Content Services 2026. The recognition highlights Hyland's strengths in workflow automation, content federation, and its AI strategy. Hyland's Content Innovation Cloud enables content federation across multiple repositories without requiring migration, enhancing its position in regulated industries.

Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Financials

M&A