Hyland Governance Overview

Alfresco-RM, an information governance software by Hyland, ensures compliance and data protection. It minimizes risks and prevents information overload efficiently.

Use Cases

Customers recommend Workflow Management, Content Management, Collaboration, as the business use cases that they have been most satisfied with while using Hyland Governance.

Other use cases:

  • Contract Management
  • Helpdesk Management
  • Engaging And Following Up
  • Sending & Publishing Communications
  • Customer Case Management
  • Social Media Management
  • Training & Onboarding
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hyland Governance.

Other priorities:

  • Scale Best Practices
  • Improve Visibility
  • Improve Digital And Social Presence
  • Establish Thought Leadership
See all business priorities See less business priorities

Hyland Governance Use-Cases and Business Priorities: Customer Satisfaction Data

Hyland Governance works with different mediums / channels such as Offline. and Point Of Sale.

Hyland Governance's features include Recording, Personalization, Dashboard, etc. and Hyland Governance support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Hyland Governance analytics capabilities include Custom Reports, and Analytics.

Reviews

"Our people love HPI and Alfresco, and they made us more efficient from day one. Right out of the box, this has been a homerun." - Dane Austin

Peer review evidence (same sources as the product rating summary)

"...The new workflow also provides an audit trail allowing the university to better manage its processes...." Case Study Athabasca
"...An enterprise content management system that was fully compliant with the FDA s 21 Part 11 guidance for electronic signatures and electronic records would enable ERT to move to paperless working, centrally managing and securely storing thousands of documents generated each year relating to its data collection projects around the globe...." Case Study eResearch Technology
"...After this initial success, Jacob says it was an easy decision to start using Alfresco for marketing collaboration...." Case Study LexisNexis

Hyland Governance, Intelligencebank DAM, Responsive (formerly RFPIO), IntelligenceBank, Hyland, etc., all belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hyland Governance

Top Industries

  • Information Technology and Services
  • Government Administration
  • Education

Popular in

  • Enterprise
  • Mid Market

Hyland Governance is popular in Information Technology And Services, Government Administration, and Education and is widely used by Enterprise, and Mid Market,

Hyland Governance Customer wins, Customer success stories, Case studies

Why is Hyland Governance the best choice for Workflow Management?

What solutions does Hyland Governance provide for Content Management?

How can Hyland Governance enhance your Collaboration process?

Why is Hyland Governance the best choice for Contract Management?

How can Hyland Governance optimize your Helpdesk Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Hyland Governance solved their Customer Data Platform needs. Cuspera uses 992 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

CUSTOMERS TESTIMONIALS
Hyland Governance testimonial

Dane Austin

President

NYPIUA

Our people love HPI and Alfresco, and they made us more efficient from day one. Right out of the box, this has been a homerun. Testimonial By Dane Austin
Hyland Governance testimonial

Chuck Fredrick

CIO

City & County of Denver

Alfresco and it's partners have helped us consolidate technologies, automate key business processes, and use technology to better engage with our citizens. They have been able to deliver quick, cost effective results that provide real value to the City of Denver. With Alfresco we are able to automa...te business processes and easily roll out new applications to our users to streamline city services. Alfresco and it's partners have been a winning combination for the city!

Testimonial By Chuck Fredrick
Hyland Governance testimonial

Gautier Poletto

Project Leader in the Information System and Digital Department

Gironde

Being able to access data and perform searches more efficiently, having the information one needs to hand with no risk of it getting lost, improved tracking of sensitive data, better cooperation and more effective dissemination of information, saving on space and maintenance by going paperless ─ th...ese are all arguments that will persuade management of the benefits of the project.

Testimonial By Gautier Poletto
CUSTOMERS TESTIMONIALS
Hyland Governance testimonial

Dane Austin

President

NYPIUA

Our people love HPI and Alfresco, and they made us more efficient from day one. Right out of the box, this has been a homerun. Testimonial By Dane Austin
Hyland Governance testimonial

Chuck Fredrick

CIO

City & County of Denver

Alfresco and it's partners have helped us consolidate technologies, automate key business processes, and use technology to better engage with our citizens. They have been able to deliver quick, cost effective results that provide real value to the City of Denver. With Alfresco we are able to automa...te business processes and easily roll out new applications to our users to streamline city services. Alfresco and it's partners have been a winning combination for the city!

Testimonial By Chuck Fredrick
Hyland Governance testimonial

Gautier Poletto

Project Leader in the Information System and Digital Department

Gironde

Being able to access data and perform searches more efficiently, having the information one needs to hand with no risk of it getting lost, improved tracking of sensitive data, better cooperation and more effective dissemination of information, saving on space and maintenance by going paperless ─ th...ese are all arguments that will persuade management of the benefits of the project.

Testimonial By Gautier Poletto
 

Erie Insurance - Insurance - Very Large

Hyland Helps Erie Insurance Turn Unstructured Content into Action to Support Nearly 7 Million Policies

Erie, USA

Erie Insurance is deploying Hyland's Content Innovation Cloud to transform unstructured content into AI-ready operational intelligence. This deployment aims to enhance decision-making, process effici...ency, and business intelligence across Erie Insurance's operations, leveraging Hyland's platform to process up to 700 million pages annually.

Read on →
 

Erie Insurance - Insurance - Very Large

Hyland Helps Erie Insurance Turn Unstructured Content into Action to Support Nearly 7 Million Policies

Erie, USA

Erie Insurance partners with Hyland to deploy the Content Innovation Cloud, transforming unstructured content into operational intelligence. This initiative supports nearly 7 million policies, enhanc...ing decision-making and efficiency. Hyland's platform processes 1 billion pages over three years, automating document management and improving business intelligence while ensuring security and governance.

Read on →
 

Hyland Delivers Agentic Document Processing at Scale for Rexel Canada

Hyland has successfully deployed its agentic document processing solution for Rexel Canada, achieving near-perfect invoice indexing accuracy within 48 hours. This deployment, part of Rexel's Axelerat...e 2028 strategy, leverages Hyland's Intelligent Document Processing and generative AI to streamline financial document handling. The solution enhances efficiency by reducing manual validation and improving workflow, aligning with Rexel's AI-driven digital transformation goals.

Read on →

VGZ - Insurance - Large

Arnhem, Netherlands

VGZ used Hyland's OnBase to improve digital transformation in healthcare administration. The company automated document management and streamlined workflows. OnBase helped VGZ handle 7,500 digital fi...les daily and process 2,700 claims per day. This led to faster service and better efficiency for the insurance team. VGZ is one of the largest health insurers in the Netherlands.

UNC Health - Hospital & Health Care - Very Large

Chapel Hill, USA

UNC Health integrated Hyland's enterprise imaging with their EMR. They eliminated 9 PACS and 3 reporting systems. This made image exchange easier and improved patient image records. The project helpe...d UNC Health achieve HIMSS Stage 7. Staff can now access high-quality images quickly. The solution reduced IT complexity and improved care.

Valeris - Health, Wellness And Fitness - Medium

USA

Hyland IDP helped Valeris speed up patient enrollment. The company saw a 40% time savings in document processing. Manual review of 2,000–3,000 documents daily was replaced by automation. Tasks that t...ook up to 30 minutes now take just 5 minutes. Hyland IDP also reduced errors and handled seasonal spikes in volume. Employees now spend less time on data entry and more time helping patients.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Hyland Governance

What is Hyland Governance used for?

Hyland Governance is a Customer Data Platform Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Workflow Management, Content Management and Collaboration .

What are the top features of Hyland Governance?

Recording, Personalization and Dashboard are some of the top features of Hyland Governance.

Who uses Hyland Governance?

Hyland Governance is used by Information Technology And Services, Government Administration and Education among other industries.

What are Hyland Governance alternatives?

Intelligencebank DAM, Responsive (Formerly RFPIO), IntelligenceBank and Hyland are popular alternatives for Hyland Governance.

Where is Hyland Governance located?

Hyland Governance is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Hyland Governance for workflow management and content management

Hyland Governance Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.13/5

Read Reviews (66)
Analytics

3.98/5

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.13/5

Read Reviews (66)
Analytics

3.98/5

Read Reviews (12)

Software Failure Risk Guidance

?

for Hyland Governance

Overall Risk Meter

Low Medium High

Top Failure Risks for Hyland Governance

Hyland Software, Inc News

Partnership

Hyland and AWS bring content�powered agentic enterprise to APAC

Hyland and AWS have expanded their collaboration to bring the AI-native Content Innovation Cloud to the Asia-Pacific region. This initiative aims to support highly regulated industries by enhancing AI-driven operations with improved performance and lower latency. The partnership focuses on delivering faster digital experiences and unlocking new revenue opportunities while ensuring strong governance.

Awards

Hyland Customers Are Transforming What AI-Powered Enterprise Operations Look Like

Hyland recognized five customers as 2026 Innovation Award winners at its CommunityLIVE conference. These customers, from industries like retail and healthcare, used Hyland's solutions to transform operations with AI, enhancing automation, governance, and customer experiences. Notable achievements include Rexel Canada's AI-driven invoice processing and SECU's scalable content management.

Partnership

Hyland and AWS Bring the ContentPowered Agentic Enterprise to ...

Hyland and AWS have expanded their strategic collaboration to bring the Content Innovation Cloud to the Asia-Pacific region. This expansion allows regulated industries to scale AI-driven operations while meeting local data residency requirements. The collaboration enhances AI-native innovation, enabling organizations to leverage AI for content management and compliance.

Product

Hyland Unveils AI Innovations to Power Rise of Agentic Enterprise

Hyland has unveiled significant AI-driven enhancements to its Content Innovation Cloud, aimed at enabling enterprises to scale AI adoption. Key features include the Enterprise Context Engine and Enterprise Agent Mesh, which enhance AI accuracy and governance. These innovations support industry-specific solutions in sectors like healthcare and banking, facilitating automation and operational efficiency. Hyland's new headless mode allows integration with third-party applications, promoting broader AI ecosystem adoption.

Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Financials

M&A