Hyland Governance Overview

Alfresco-RM, an information governance software by Hyland, ensures compliance and data protection. It minimizes risks and prevents information overload efficiently.

Use Cases

Customers recommend Workflow Management, Content Management, Collaboration, as the business use cases that they have been most satisfied with while using Hyland Governance.

Other use cases:

  • Contract Management
  • Helpdesk Management
  • Engaging And Following Up
  • Sending & Publishing Communications
  • Customer Case Management
  • Social Media Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hyland Governance.

Other priorities:

  • Scale Best Practices
  • Improve Visibility
  • Improve Digital And Social Presence
  • Establish Thought Leadership
See all business priorities See less business priorities

Hyland Governance Use-Cases and Business Priorities: Customer Satisfaction Data

Hyland Governance works with different mediums / channels such as Offline. and Point Of Sale.

Hyland Governance's features include Recording, Personalization, Dashboard, etc. and Hyland Governance support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Hyland Governance analytics capabilities include Custom Reports, and Analytics.

Reviews

"We wanted a single, unified platform that would serve our internal customers much better." - Jerry Jacob

Peer review evidence (same sources as the product rating summary)

"...The new workflow also provides an audit trail allowing the university to better manage its processes...." Case Study Athabasca
"...They were looking to put about 135 million documents into the AWS Cloud from locations around the world, says Ankur Laroia, Alfresco s head of solution strategy for enterprise content management (ECM)...." Case Study McDermott International
"...Alfresco has been simple to use, fast to learn, well structured and the functionality is ideal for collaboration...." Case Study Lombardia Informatica

Hyland Governance, Intelligencebank DAM, Responsive (formerly RFPIO), IntelligenceBank, Hyland, etc., all belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hyland Governance

Top Industries

  • Information Technology and Services
  • Government Administration
  • Education

Popular in

  • Enterprise
  • Mid Market

Hyland Governance is popular in Information Technology And Services, Government Administration, and Education and is widely used by Enterprise, and Mid Market,

Hyland Governance Customer wins, Customer success stories, Case studies

How does Hyland Governance facilitate Workflow Management?

What makes Hyland Governance ideal for Content Management?

How efficiently Does Hyland Governance manage your Collaboration?

What solutions does Hyland Governance provide for Contract Management?

Why is Hyland Governance the best choice for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Hyland Governance solved their Customer Data Platform needs. Cuspera uses 992 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

CUSTOMERS TESTIMONIALS
Hyland Governance testimonial

Jerry Jacob

Consulting Software Engineer

LexisNexis

We wanted a single, unified platform that would serve our internal customers much better. Testimonial By Jerry Jacob
Hyland Governance testimonial

Marie Carisson

Project Manager

Capio St Goran Hospital

We now have a system that is simple to use, and one where the information flow is automatically managed. The risk of incorrect information being spread in the organisation has been significantly reduced, and we’ve eliminated the need to invest time in providing employees with specialised user train...ing.

Testimonial By Marie Carisson
Hyland Governance testimonial

Filip Lannoye

Head of the Management Service

CIRB

We’ve been a customer of Alfresco’s for 12 years and the platform has greatly exceeded our expectations. We were able to develop our solution rapidly then, but if we had to start over now, the Alfresco Digital Business Platform would enable us to move even faster. Testimonial By Filip Lannoye
CUSTOMERS TESTIMONIALS
Hyland Governance testimonial

Jerry Jacob

Consulting Software Engineer

LexisNexis

We wanted a single, unified platform that would serve our internal customers much better. Testimonial By Jerry Jacob
Hyland Governance testimonial

Marie Carisson

Project Manager

Capio St Goran Hospital

We now have a system that is simple to use, and one where the information flow is automatically managed. The risk of incorrect information being spread in the organisation has been significantly reduced, and we’ve eliminated the need to invest time in providing employees with specialised user train...ing.

Testimonial By Marie Carisson
Hyland Governance testimonial

Filip Lannoye

Head of the Management Service

CIRB

We’ve been a customer of Alfresco’s for 12 years and the platform has greatly exceeded our expectations. We were able to develop our solution rapidly then, but if we had to start over now, the Alfresco Digital Business Platform would enable us to move even faster. Testimonial By Filip Lannoye
 

Erie Insurance - Insurance - Very Large

Hyland Helps Erie Insurance Turn Unstructured Content into Action to Support Nearly 7 Million Policies

Erie, USA

Erie Insurance is deploying Hyland's Content Innovation Cloud to transform unstructured content into AI-ready operational intelligence. This deployment aims to enhance decision-making, process effici...ency, and business intelligence across Erie Insurance's operations, leveraging Hyland's platform to process up to 700 million pages annually.

Read on →
 

Erie Insurance - Insurance - Very Large

Hyland Helps Erie Insurance Turn Unstructured Content into Action to Support Nearly 7 Million Policies

Erie, USA

Erie Insurance partners with Hyland to deploy the Content Innovation Cloud, transforming unstructured content into operational intelligence. This initiative supports nearly 7 million policies, enhanc...ing decision-making and efficiency. Hyland's platform processes 1 billion pages over three years, automating document management and improving business intelligence while ensuring security and governance.

Read on →
 

Hyland Delivers Agentic Document Processing at Scale for Rexel Canada

Hyland has successfully deployed its agentic document processing solution for Rexel Canada, achieving near-perfect invoice indexing accuracy within 48 hours. This deployment, part of Rexel's Axelerat...e 2028 strategy, leverages Hyland's Intelligent Document Processing and generative AI to streamline financial document handling. The solution enhances efficiency by reducing manual validation and improving workflow, aligning with Rexel's AI-driven digital transformation goals.

Read on →

WellSpan Health - Hospital & Health Care - Very Large

York, USA

Hyland OnBase helped WellSpan Health cut upgrade downtime by over 90% after migrating to the Hyland Cloud, powered by AWS. The health system moved 80 million documents and maintained 1,520 integratio...ns. Planned downtime for upgrades dropped from 6-8 hours to just 30 minutes. IT teams now focus on optimization instead of server maintenance. Clinicians access content directly within Epic workflows, improving efficiency and compliance.

VGZ - Insurance - Large

Arnhem, Netherlands

VGZ, a leading Dutch health insurer with 4.1 million members, faced challenges managing document access and archiving during annual policy renewals. The company needed a fast, reliable, and accessibl...e cloud environment for both customers and employees. VGZ chose OnBase by Hyland, migrating 175 million documents to the cloud. Now, OnBase archives 227 million documents, growing by 25 million each year. This digital transformation improved document access and supports VGZ’s mission to make healthcare accessible and affordable.

UNC Health - Hospital & Health Care - Very Large

Chapel Hill, USA

UNC Health used Hyland's enterprise imaging to connect its imaging systems with its electronic medical record (EMR). This let doctors see all patient images in one place. UNC Health removed nine PACS... and three reporting systems, saving money and making support easier. Doctors can now access images quickly across all locations. The new system also helps avoid repeated imaging tests and speeds up medical consultations.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Hyland Governance

What is Hyland Governance used for?

Hyland Governance is a Customer Data Platform Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Workflow Management, Content Management and Collaboration .

What are the top features of Hyland Governance?

Recording, Personalization and Dashboard are some of the top features of Hyland Governance.

Who uses Hyland Governance?

Hyland Governance is used by Information Technology And Services, Government Administration and Education among other industries.

What are Hyland Governance alternatives?

Intelligencebank DAM, Responsive (Formerly RFPIO), IntelligenceBank and Hyland are popular alternatives for Hyland Governance.

Where is Hyland Governance located?

Hyland Governance is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Hyland Governance for workflow management and content management

Hyland Governance Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.13/5

Read Reviews (66)
Analytics

3.98/5

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.13/5

Read Reviews (66)
Analytics

3.98/5

Read Reviews (12)

Software Failure Risk Guidance

?

for Hyland Governance

Overall Risk Meter

Low Medium High

Top Failure Risks for Hyland Governance

Hyland Software, Inc News

Partnership

Hyland and AWS bring content�powered agentic enterprise to APAC

Hyland and AWS have expanded their collaboration to bring the AI-native Content Innovation Cloud to the Asia-Pacific region. This initiative aims to support highly regulated industries by enhancing AI-driven operations with improved performance and lower latency. The partnership focuses on delivering faster digital experiences and unlocking new revenue opportunities while ensuring strong governance.

Awards

Hyland Customers Are Transforming What AI-Powered Enterprise Operations Look Like

Hyland recognized five customers as 2026 Innovation Award winners at its CommunityLIVE conference. These customers, from industries like retail and healthcare, used Hyland's solutions to transform operations with AI, enhancing automation, governance, and customer experiences. Notable achievements include Rexel Canada's AI-driven invoice processing and SECU's scalable content management.

Partnership

Hyland and AWS Bring the ContentPowered Agentic Enterprise to ...

Hyland and AWS have expanded their strategic collaboration to bring the Content Innovation Cloud to the Asia-Pacific region. This expansion allows regulated industries to scale AI-driven operations while meeting local data residency requirements. The collaboration enhances AI-native innovation, enabling organizations to leverage AI for content management and compliance.

Product

Hyland Unveils AI Innovations to Power Rise of Agentic Enterprise

Hyland has unveiled significant AI-driven enhancements to its Content Innovation Cloud, aimed at enabling enterprises to scale AI adoption. Key features include the Enterprise Context Engine and Enterprise Agent Mesh, which enhance AI accuracy and governance. These innovations support industry-specific solutions in sectors like healthcare and banking, facilitating automation and operational efficiency. Hyland's new headless mode allows integration with third-party applications, promoting broader AI ecosystem adoption.

Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Financials

M&A