Hyland Overview

Alfresco Platform is an open, modern, and secure system. Process and content are intelligently activated to accelerate business flow.

Use Cases

Customers recommend Workflow Management, Sales Document Management, Content Management, as the business use cases that they have been most satisfied with while using Hyland.

Other use cases:

  • Collaboration
  • Helpdesk Management
  • Engaging And Following Up
  • Sending & Publishing Communications
  • Customer Case Management
  • Social Media Management
  • Training & Onboarding
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hyland.

Other priorities:

  • Scale Best Practices
  • Improve Visibility
  • Improve Digital And Social Presence
  • Establish Thought Leadership
See all business priorities See less business priorities

Hyland Use-Cases and Business Priorities: Customer Satisfaction Data

Hyland works with different mediums / channels such as Offline. and Point Of Sale.

Hyland's features include Recording, Live Monitoring, Personalization, etc. and Hyland support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Hyland analytics capabilities include Custom Reports, and Analytics.

Reviews

"We required a future-proof solution that could integrate with our existing equipment, which also enabled us to achieve structured and standardized data paths that abide to the market’s compliance needs." - Rob Dewen

Hyland, Intelligencebank DAM, CARTO Platform, Responsive (formerly RFPIO), Hyland Governance, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hyland

Top Industries

  • Information Technology and Services
  • Government Administration
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Hyland is popular in Information Technology And Services, Government Administration, and Education and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Hyland Use Cases

How can Hyland enhance your Workflow Management process?

How does Hyland address your Sales Document Management Challenges?

What solutions does Hyland provide for Content Management?

What Are the key features of Hyland for Collaboration?

How does Hyland facilitate Helpdesk Management?

21+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Hyland solved their Business Intelligence needs. Cuspera uses 1011 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Hyland testimonial

Rob Dewen

Managing Director

Davies Group
We required a future-proof solution that could integrate with our existing equipment, which also enabled us to achieve structured and standardized data paths that abide to the market’s compliance needs. Testimonial By Rob Dewen
Hyland testimonial

Paul Janssen

Performance Manager Project MdP

BNP Paribas Fortis
Today, in order to support our major real estate construction project, we have a clear way to monitor the approval cycle of different documents and are using Alfresco for our day-to-day collaboration. What I really like about Alfresco is that the repository is straightforward. It’s simple but robus...t compared to other solutions.

Testimonial By Paul Janssen
Hyland testimonial

Dane Austin

President

NYPIUA
Our people love HPI and Alfresco, and they made us more efficient from day one. Right out of the box, this has been a homerun. Testimonial By Dane Austin
CUSTOMERS TESTIMONIALS
Hyland testimonial

Rob Dewen

Managing Director

Davies Group
We required a future-proof solution that could integrate with our existing equipment, which also enabled us to achieve structured and standardized data paths that abide to the market’s compliance needs. Testimonial By Rob Dewen
Hyland testimonial

Paul Janssen

Performance Manager Project MdP

BNP Paribas Fortis
Today, in order to support our major real estate construction project, we have a clear way to monitor the approval cycle of different documents and are using Alfresco for our day-to-day collaboration. What I really like about Alfresco is that the repository is straightforward. It’s simple but robus...t compared to other solutions.

Testimonial By Paul Janssen
Hyland testimonial

Dane Austin

President

NYPIUA
Our people love HPI and Alfresco, and they made us more efficient from day one. Right out of the box, this has been a homerun. Testimonial By Dane Austin

Case Studies

Financial Services

CASE STUDY RBC Capital Markets

Alfresco platform by Hyland helped RBC Capital Markets modernize post-trade operations. The bank used Alfresco to digitize confirmations, payments, tax provisioning, and regulatory compliance. In thr...ee years, they built 14 new applications for 3,500 users. The platform improved operational efficiency and internal controls. It also made it easier to meet regulatory requirements and adapt to new business needs.

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Government Administration

CASE STUDY United States Department of Housing and Urban Development

Hyland's Alfresco Digital Business Platform helped the United States Department of Housing and Urban Development modernize its IT systems. HUD needed to replace many old document management systems t...hat were expensive and hard to update. The new Alfresco-based solution runs in the Microsoft Azure cloud and supports the whole department. HUD used open source technology for fast, low-risk testing and easy upgrades. The system was reliable, simple to use, and supported by Hyland's team.

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Government Administration

CASE STUDY State of Ohio

Hyland OnBase helped the State of Ohio start its digital transformation. The state worked with Hyland Global Services for five years. They had regular meetings and planning sessions. The partnership ...led to over 50 projects. Thousands of users across state agencies benefited from the solution. The ongoing support ensured the system could grow with the state's needs.

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Government Administration

CASE STUDY Virginia Department of Motor Vehicles (DMV)

OnBase by Hyland helped the Virginia Department of Motor Vehicles manage millions of documents. The DMV wanted to scan documents directly from 73 customer service centers, 35 DMV Selects, and 1,106 d...ealer centers. OnBase provided document capture, management, and workflow tools. The DMV saved $500,000 in shipping costs. Employees found the system easy to use.

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Education

CASE STUDY University of Notre Dame

OnBase by Hyland helped the University of Notre Dame improve student advising. The university faced problems with paper records and data silos in its First Year of Studies. Advisors used 18 separate ...databases and many spreadsheets. OnBase created a digital student file that brought all information together. Advisors now see all student data in one place. They can access documents, notes, and real-time updates. This makes advising faster and more accurate. Security features protect sensitive student information.

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Human Resources

CASE STUDY The Judge Group

The Judge Group used Hyland's OnBase content services platform to improve contractor onboarding. The company faced challenges with manual document tracking and complex compliance requirements. OnBase... allowed them to automate document management and version control. Compliance managers now use templates in OnBase, making the process more secure. Contractors receive onboarding packets through an online portal with email notifications. The solution reduced manual work and improved efficiency.

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Frequently Asked Questions(FAQ)

for Hyland

What is Hyland used for?

Hyland is a Business Intelligence Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Workflow Management, Sales Document Management and Content Management .

What are the top features of Hyland?

Recording, Live monitoring and Personalization are some of the top features of Hyland.

Who uses Hyland?

Hyland is used by Information Technology And Services, Government Administration and Education among other industries.

What are Hyland alternatives?

Where is Hyland located?

Hyland is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Hyland for workflow management and sales document management

Hyland Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.60/5 ★

Read Reviews (82)
Analytics

4.50/5 ★

Read Reviews (26)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.60/5 ★

Read Reviews (82)
Analytics

4.50/5 ★

Read Reviews (26)

Software Failure Risk Guidance

?

for Hyland

Overall Risk Meter

Low Medium High

Top Failure Risks for Hyland

Hyland Software, Inc News

Executive

Hyland appoints Nanette Lazina as Senior Vice President, Global Channels and OEMs - The Malaysian Reserve

Nanette Lazina has been appointed as Senior Vice President, Global Channels and OEMs at Hyland Software, strengthening the companys leadership for partner and OEM strategy in enterprise content management.

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Product

Hyland Launches Agentic Document Processing to Drive End-to-End Business Automation with Semantic, Context-Aware Intelligence

Hyland Software has launched its agentic document processing solution, expanding its Content Innovation Cloud with advanced generative AI. This new product enables autonomous understanding and action on unstructured data, moving beyond traditional intelligent document processing. Designed for sectors like healthcare, financial services, government, and insurance, it delivers semantic, context-aware automation to streamline complex business workflows.

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Executive

Hyland appoints Sharon Brand as Chief Human Resources Officer - PR Newswire

Hyland Software has appointed Sharon Brand as chief human resources officer. Brand will lead global HR strategy, talent development, and organizational culture initiatives at the enterprise content management company.

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Executive

Hyland appoints Michael Campbell as Chief Product Officer

Hyland Software has appointed Jitesh S. Ghai as its new President and CEO, effective May 20, 2024. Ghai, previously Chief Product Officer at Informatica, brings deep expertise in cloud, data, and AI. He succeeds retiring CEO Bill Priemer, who will remain on Hyland's Board of Directors.

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Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

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Financials

M&A