ReviewTrackers Overview

ReviewTrackers tackles the challenge of managing online reputation by providing businesses with tools to uncover actionable customer insights. It focuses on transforming customer feedback into strategic advantages, helping organizations enhance brand loyalty and retention. By leveraging reviews, businesses can build a customer-centric approach, ensuring growth and improved customer relations. This software empowers companies to listen to their customers' voices, turning feedback into a pivotal element of their success strategy.

Use Cases

Customers recommend Rating And Review Management, Customer Feedback Management, Reputation Management, as the business use cases that they have been most satisfied with while using ReviewTrackers.

Other use cases:

  • Social Media Management
  • Communication Management
  • Engagement Management
  • Sales Review & Feedback
  • Workflow Management
  • Generation Of New Leads
  • Customise Loyalty Program
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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using ReviewTrackers.

Other priorities:

  • Enhance Customer Relationships
  • Grow Market Share
  • Increase Sales & Revenue
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
See all business priorities See less business priorities

ReviewTrackers Use-Cases and Business Priorities: Customer Satisfaction Data

ReviewTrackers works with different mediums / channels such as User Generated Content. Social Media. and Website.

ReviewTrackers's features include Alerts: Popups & Notifications, Dashboard, Templates, etc. and ReviewTrackers support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also ReviewTrackers analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It addresses our problem of not have manager interaction with social reviews...." Peer review by Verified User, Administrator in Marketing, Automotive

Peer review evidence (same sources as the product rating summary)

"...We use Review Trackers to monitor reviews from clients as well as for sending out emails to increase reviews on other sites...." Peer review by John Rudy, Partner, Amerifirst Real Estate Inc.
"...: ReviewTrackers is a customer feedback software that is used to measure and transform the customer experience...." Chicago Startup Funding: June 2019
"...(It) makes reputation management a much easier task...." Peer review by Dan Herman, Local Search Coordinator, Search Optics

ReviewTrackers, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ReviewTrackers is an award-winning online reputation management software company that helps businesses discover actionable insights about their customers. A demo can be requested.

Popular Business Setting

for ReviewTrackers

Top Industries

  • Marketing and Advertising
  • Restaurants
  • Automotive

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ReviewTrackers is popular in Marketing And Advertising, Restaurants, and Automotive and is widely used by Small Business, Mid Market, and Enterprise.

ReviewTrackers Customer wins, Customer success stories, Case studies

Why is ReviewTrackers the best choice for Rating And Review Management?

How does ReviewTrackers facilitate Customer Feedback Management?

What benefits does ReviewTrackers offer for Reputation Management?

How does ReviewTrackers facilitate Social Media Management?

Why is ReviewTrackers the best choice for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well ReviewTrackers solved their Reviews and Reputation needs. Cuspera uses 1670 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

 

Ziebart - Automotive - Large

Troy, USA

Ziebart used ReviewTrackers to manage online reviews across 400 franchise locations. They automated review requests by integrating ReviewTrackers’ API with their POS system. This led to a 380% increa...se in review volume and improved their Reputation Score from 3.6 to 4.49 stars. Ziebart’s team now responds faster to customer feedback and gains actionable insights. The solution helped boost brand reputation and customer satisfaction.

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Yo-Chi - Restaurants - Medium

Melbourne, Australia

Yo-Chi used InMoment’s Reputation Management solution to boost their online presence and manage reviews across 37 locations. They saw a 92% increase in Google Maps navigation clicks and a 123% rise i...n Google Profile impressions. Their review response rate jumped by 1250%, and response times dropped by 86%. Yo-Chi’s location performance score improved by 74%, helping them attract more customers and maintain a 4.6-star rating. Centralized review and listing management drove measurable growth in customer acquisition and brand visibility.

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Wood Partners - Real Estate - Large

Atlanta, USA

Wood Partners used ReviewTrackers to manage online reviews for 54 properties. They set up 883 custom alerts, notifying over 190 users about new reviews. Since using ReviewTrackers, Wood Partners saw ...a 626% increase in reviews and achieved a 70% response rate. 74% of their reviews are now 5 stars. The platform helped them quickly address customer feedback and improve brand reputation.

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Westland Insurance - Insurance - Large

Surrey, Canada

Westland Insurance used ReviewTrackers to manage over 200 locations and 2,200 employees. The company improved its average review rating to 4.82 stars, with 92% of reviews being 5-star. Review respons...e rates reached 95%, and responses are now 36% faster. Over 670 custom review alerts notify 236 users of key feedback. ReviewTrackers helped Westland Insurance boost brand visibility, streamline local listing management, and unify review monitoring across teams.

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Pack & Send - Transportation/Trucking/Railroad - Medium

Sydney, Australia

ReviewTrackers helped Pack & Send respond to customer reviews faster. The platform gave instant alerts for new reviews, letting franchisees address issues quickly. Pack & Send used Smart Response to ...save time replying to every review. One franchisee gained 130 five-star Google reviews in 18 months. Customer satisfaction and Net Promoter Scores improved across locations. ReviewTrackers made it easy for Pack & Send to track and improve customer feedback.

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Nicklaus Children’s Hospital - Hospital & Health Care - Large

Miami, USA

Nicklaus Children’s Hospital used ReviewTrackers to monitor and respond to patient reviews. The hospital wanted a better way to capture feedback and improve its online reputation. ReviewTrackers made... it easier for staff to track reviews and respond quickly. The hospital saw improved ratings and better engagement with patients. Reports from ReviewTrackers helped leaders find service gaps and address concerns. The platform also ensured responses followed HIPAA guidelines.

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Tour ReviewTrackers' Reputation Management Dashboard

Video Thumbnail

Frequently Asked Questions(FAQ)

for ReviewTrackers

What is ReviewTrackers?

ReviewTrackers is a customer feedback software that helps businesses transform the customer experience. It helps to increase local SEO rankings, analyze customer experience to make better business decisions, and drive results that impact revenue.

ReviewTrackers builds simple, helpful technology that bridges the gap between the brand and the customer. It enables businesses to understand the customers better, build more trust, and find the insights that move the business forward.

Its features include monitoring and analyzing reviews to build a strong online reputation, customer experience analytics, boost local SEO, and monitor employee, customer, and app store feedback.

What is ReviewTrackers used for?

ReviewTrackers is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Rating And Review Management, Customer Feedback Management and Reputation Management .

What are the top features of ReviewTrackers?

Alerts: popups & Notifications, Dashboard and Templates are some of the top features of ReviewTrackers.

Who uses ReviewTrackers?

ReviewTrackers is used by Marketing And Advertising, Restaurants and Automotive among other industries.

What are ReviewTrackers alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for ReviewTrackers.

Where is ReviewTrackers located?

ReviewTrackers is headquartered at 320 W Ohio Street, Suite 2W Chicago, IL 60654.
lightning

Peers used ReviewTrackers for rating and review management and customer feedback management

ReviewTrackers Competitors

ReviewTrackers Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (3)
Analytics

4.70/5 ★

Read Reviews (76)
Custom Reports

3.69/5 ★

Read Reviews (242)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (3)
Analytics

4.70/5 ★

Read Reviews (76)
Custom Reports

3.69/5 ★

Read Reviews (242)

ReviewTrackers Integrations

ReviewTrackers integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.55/5 ★

Read Reviews (92)
Data Import

3.88/5 ★

Read Reviews (167)

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Jobnimbus CRM

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Few API Integrations for ReviewTrackers

Canva

4.69 5
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Salesforce Marketing Cloud

4.22 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

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4.55 5
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Cision Media Monitoring

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Atex Advertising

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for ReviewTrackers

Overall Risk Meter

Low Medium High

Top Failure Risks for ReviewTrackers

ReviewTrackers, Inc News

M&A

Chicago Inno - ReviewTrackers acquired | Why Five to Nine almost left Chicago for good

ReviewTrackers has been acquired, marking a significant event for the company. The acquisition is highlighted in a broader discussion about business dynamics in Chicago.

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Partnership

Company Updates Archives - ReviewTrackers

ReviewTrackers has announced its integration with InMoments XI Platform, enhancing the integration of social review data with voice of the customer feedback. Additionally, ReviewTrackers has partnered with OpenTable to assist restaurants in centrally managing reviews. The company has also joined the Google My Business Featured Partner Program, highlighting its commitment to improving local business SEO and reputation management.

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ReviewTrackers, Inc Profile

Company Name

ReviewTrackers, Inc

Company Website

//reviewtrackers.com

Year Founded

2012

HQ Location

320 W Ohio Street, Suite 2W Chicago, IL 60654

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

SERIES B