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ReviewTrackers: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: ReviewTrackers
Brand: ReviewTrackers
Rating: 4.57 (1670 reviews)

4.57 5

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(1670)

ReviewTrackers | Measure the Customer Experience

ReviewTrackers Overview

ReviewTrackers tackles the challenge of managing online reputation by providing businesses with tools to uncover actionable customer insights. It focuses on transforming customer feedback into strategic advantages, helping organizations enhance brand loyalty and retention. By leveraging reviews, businesses can build a customer-centric approach, ensuring growth and improved customer relations. This software empowers companies to listen to their customers' voices, turning feedback into a pivotal element of their success strategy.

Use Cases

Customers recommend Rating And Review Management, Customer Feedback Management, Reputation Management, as the business use cases that they have been most satisfied with while using ReviewTrackers.

Other use cases:

Social Media Management
Communication Management
Engagement Management
Sales Review & Feedback
Workflow Management
Generation Of New Leads
Customise Loyalty Program

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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using ReviewTrackers.

Other priorities:

Enhance Customer Relationships
Grow Market Share
Increase Sales & Revenue
Improve ROI
Enter New Markets Internationally Or Locally
Scale Best Practices

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ReviewTrackers Use-Cases and Business Priorities: Customer Satisfaction Data

ReviewTrackers works with different mediums / channels such as User Generated Content. Social Media. and Website.

ReviewTrackers's features include Alerts: Popups & Notifications, Dashboard, Templates, etc. and ReviewTrackers support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also ReviewTrackers analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The program also has the ability to reach out to current clients for reviews...." Peer review by Megan G., Consumer Services

ReviewTrackers, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ReviewTrackers is an award-winning online reputation management software company that helps businesses discover actionable insights about their customers. A demo can be requested.

Popular Business Setting

for ReviewTrackers

Top Industries

Marketing and Advertising
Restaurants
Automotive

Popular in

Small Business
Mid Market
Enterprise

ReviewTrackers is popular in Marketing And Advertising, Restaurants, and Automotive and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on ReviewTrackers Use Cases

How does ReviewTrackers facilitate Rating And Review Management?

ReviewTrackers aggregates customer reviews from various platforms, enabling businesses to monitor their online reputation. The software facilitates review management, allowing businesses to respond to customer feedback and send review requests. The software may not always be effective in generating client reviews.

"...ReviewTrackers is a great solution for marketers and leaders looking to better track and manage online reviews...." Peer review by Sean Pomory, Digital Media Specialist, Chesapeake Regional Healthcare

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How can ReviewTrackers enhance your Customer Feedback Management process?

ReviewTrackers enables businesses to monitor customer feedback across multiple platforms, analyze feedback using natural language processing, and manage customer reviews. The platform facilitates sending feedback surveys and tracking Net Promoter Score (NPS) scores. However, the system could benefit from improvements in the survey sending process.

"...Today, the company powers over 65,000 local businesses to help them listen and take action on customer feedback...." Featured Guest: CEO of ReviewTrackers Chris Campbell | Startup Showcase: Cityzenith & Salsa God

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How efficiently Does ReviewTrackers manage your Reputation Management?

ReviewTrackers is a cloud-based software that aids in online reputation management. It helps businesses monitor and manage reviews across various platforms. ReviewTrackers is designed for businesses of all sizes and helps businesses solicit customer feedback to improve their reputation.

"...We also have an online reputation management program, which we offer our clients at a competitive price...." Peer review by Zachery Jenks, Team Manager of Web Marketing Services, Chem-Dry

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How can ReviewTrackers enhance your Communication Management process?

31+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ReviewTrackers solved their Reviews and Reputation needs. Cuspera uses 1670 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Case Studies

Insurance

CASE STUDY Westland Insurance

ReviewTrackers helped Westland Insurance manage over 200 locations and 2,200 employees. The platform streamlined local listing management and review monitoring. Westland achieved a 95% average respon...se rate and 92% of their reviews are 5-star. Personalized review responses are posted 36% faster. Over 670 custom review alerts notify 236 users of key feedback and trends.

Food & Beverages

CASE STUDY Yo-Chi

InMoment’s Reputation Management helped Yo-Chi boost foot traffic by 92% in less than a year. Yo-Chi used automated review responses and AI to improve engagement and cut response times by 87%. The br...and saw a 123% increase in Google Profile impressions and a 74% rise in performance score. Centralized local listings kept business info accurate across 37 locations. Yo-Chi now tracks key KPIs and maintains a strong online reputation.

Hospital & Health Care

CASE STUDY This network of ear, nose, and throat (ENT) specialists

ReviewTrackers helped a large ENT healthcare group grow its digital presence. The group used ReviewTrackers to automate review requests, leading to a 1,115.2% increase in Google reviews. The average ...click-through rate rose to 5.6%, and the review response rate reached 70%. The group booked 27,000 web appointments in one month and saw over 400,000 more Google My Business search impressions year over year. Google ratings improved by 7.94%, reaching 4.28 stars out of 5.

Restaurants

CASE STUDY Ted’s Montana Grill

ReviewTrackers helped Ted’s Montana Grill manage reviews for 41 locations across 466 online listings. The platform automated review requests and set up custom alerts for timely responses. Ted’s Monta...na Grill achieved an 80% review response rate and 84% positive reviews. Weekly reports and competitor analysis improved operational decisions. The solution boosted the brand’s online reputation and helped attract new customers.

Real Estate

CASE STUDY Wood Partners

ReviewTrackers helped Wood Partners manage online reviews for 54 properties. The company wanted to improve efficiency, understand customer pain points, and boost brand value. ReviewTrackers provided ...custom alerts, branded response templates, and performance scorecards. Wood Partners saw a 626% increase in reviews and collected over 4,800 reviews in less than 3 years. They achieved a 70% response rate and 74% of reviews were 5 stars.

Automotive

CASE STUDY Ziebart

ReviewTrackers helped Ziebart manage and respond to online reviews across many locations. Ziebart used ReviewTrackers to monitor almost 22,000 reviews in one dashboard. The tool made it easier for Zi...ebart to reply quickly to customer feedback. Ziebart's reputation score improved from 3.6 to 4.49 stars, a 25% increase. The company now responds faster to reviews and has better customer interactions. Ziebart also uses ReviewTrackers API to connect review data with its POS system.

Tour ReviewTrackers' Reputation Management Dashboard

Frequently Asked Questions(FAQ)

for ReviewTrackers

What is ReviewTrackers?

ReviewTrackers is a customer feedback software that helps businesses transform the customer experience. It helps to increase local SEO rankings, analyze customer experience to make better business decisions, and drive results that impact revenue.

ReviewTrackers builds simple, helpful technology that bridges the gap between the brand and the customer. It enables businesses to understand the customers better, build more trust, and find the insights that move the business forward.

Its features include monitoring and analyzing reviews to build a strong online reputation, customer experience analytics, boost local SEO, and monitor employee, customer, and app store feedback.

What is ReviewTrackers used for?

ReviewTrackers is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Rating And Review Management, Customer Feedback Management and Reputation Management .