Annex Cloud Overview

Annex Cloud is a customer marketing software which provides customer loyalty, referral marketing and user generated content software solutions to help brands and retailers engage with their customers one-to-one.

It provides a customer marketing solution which are delivered online, in-store and app-based functionality for companies to engage with their customers and motivate them to choose their brand.

Key features in Annex Cloud includes: Customer Loyalty Cloud, Referral Marketing cloud and User Generated Content Cloud. Customer loyalty cloud comprises of customer loyalty, online, omni-channel, and paid membership loyalty. Referral Marketing Cloud comprises 'refer a friend', influencer marketing, and contest. User Generated Content cloud includes user generated content, visual commerce, ratings and reviews and questions & answers, which are helpful to increase conversion and enhance customer insights

Cuspera Reviews

69 buyers and buying teams have used Cuspera to assess how well Annex Cloud solved their Customer Loyalty Management needs. Cuspera uses 1681 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Annex Cloud.

Other priorities:

  • Drive Brand Advocacy
  • Increase Customer Life Time Value
  • Adopt Loyalty Best Practices
  • Improve ROI
  • Establish Thought Leadership
  • Build Brand Awareness
  • Drive Sales Growth
  • Improve Consistency
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Digital And Social Presence
  • Improve Efficiency
  • Launch New Products
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Customer Engagement , Social And Behavioral Loyalty , as the business use cases that they have been most satisfied while using Annex Cloud.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management with User Generated Content

4.90/5

Read Reviews (322)

"...Loyalty should help engage our customers and push them to 2nd purchase...."
customise loyalty program

4.91/5

Read Reviews (113)

"...Their technology has helped with customer loyalty and referral marketing programs...."
create engagement based loyalty

4.80/5

Read Reviews (14)

"...They have several solutions to promote loyalty and drive engagement...."
identify high-value customers

4.29/5

Read Reviews (3)

"...Can target most loyal customers effectivley and reward them with points for their purchases...."
Customer Engagement with In-Store Loyalty and Point Of Sale

4.74/5

Read Reviews (106)

"...Annex offers a cloud customer loyalty program in a unified designed with social commerce solutions that work together to engage, delight, and reward customers...."
automated Engagement

4.76/5

Read Reviews (71)

"...Capture, Recognize & Reward All Customer Actions with Dynamic Customer Engagement Solutions...."
Social And Behavioral Loyalty with Social Loyalty

4.96/5

Read Reviews (45)

"...Comprehensive Reporting and Analytics...." Customer Loyalty Software
social media analytics

4.89/5

Read Reviews (19)

"...With comprehensive our customer loyalty analytics and reporting, you can monitor and boost enrollment, track costs, increase engagement, and enhance your customer service team's capabilities...."
scheduling post to social media

4.72/5

Read Reviews (9)

"...Customers can be rewarded for a variety of actions, such as making purchases, writing product reviews, referring friends, connecting on social media, sharing pictures, and more...."
engaging on social media

4.62/5

Read Reviews (6)

"...In other words, they sell an all-inclusive customer engagement and retention suite that can boost your social media engagement to sky-high levels. ..."
monitoring social media

3.41/5

Read Reviews (1)

"...It s omnichannel, online, and allows for social and behavior tracking...."
PEER EXPERIENCES
Loyalty Management with User Generated Content

4.90/5

Read Reviews (322)

"...Loyalty should help engage our customers and push them to 2nd purchase...." Peer review from Retail
customise loyalty program

4.90/5

Read Reviews (113)

create engagement based loyalty

4.90/5

Read Reviews (14)

identify high-value customers

4.90/5

Read Reviews (3)

Customer Engagement with In-Store Loyalty and Point Of Sale

4.74/5

Read Reviews (106)

"...Annex offers a cloud customer loyalty program in a unified designed with social commerce solutions that work together to engage, delight, and reward customers...." Peer review
automated Engagement

4.74/5

Read Reviews (71)

Social And Behavioral Loyalty with Social Loyalty

4.96/5

Read Reviews (45)

"...Comprehensive Reporting and Analytics...." Customer Loyalty Software
social media analytics

4.96/5

Read Reviews (19)

scheduling post to social media

4.96/5

Read Reviews (9)

engaging on social media

4.96/5

Read Reviews (6)

monitoring social media

4.96/5

Read Reviews (1)

37+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1681 insights from peers and experts to help you assess how these Annex Cloud use cases fit your Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Jeff Johnston

Marketing Manager

Marine Depot

The Annex Cloud team made implementation easy. They are experts in customer loyalty and helped us structure our rewards program based upon our customers' shopping behavior and known best practices. They are friendly, responsive, and extremely deadline-oriented. I wouldn't hesitate to recommend them. Testimonial By Jeff Johnston
CUSTOMERS TESTIMONIALS

Jeff Johnston

Marketing Manager

Marine Depot

The Annex Cloud team made implementation easy. They are experts in customer loyalty and helped us structure our rewards program based upon our customers' shopping behavior and known best practices. They are friendly, responsive, and extremely deadline-oriented. I wouldn't hesitate to recommend them. Testimonial By Jeff Johnston

Case Studies

COMPANY CASE STUDIES
CASE STUDY SKIS.COM

Annex Cloud has been a great partner for us because they are able to rapidly customize their offerings to our requests. At times we see our features requests implemented within weeks, days, and sometimes even within hours of submitting them. It’s good to be working with a company that is able to im...plement and make updates quickly- and at times with little to no effort on our end.

Read More
Case Study Wpromote

what we learned from during this pandemic, and what kind of proactive steps companies can take to ensure a successful future as we markets and consumer expectations begin shift once again.

Read More
Case Study ECommerce Loyalty

Annex Cloud definitely pays for itself. They are able to help with customer retention, to engage customers and surprise them with new activities, new launches, new points. It has been a very fruitful partnership and we hope to continue this for many years ahead.

Read More

Popular Business Setting

for Annex Cloud

Top Industries

  • Retail
  • Consumer Goods
  • Internet

Popular in

  • Enterprise
  • Small Business
  • Mid Market

Peers used Annex Cloud to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Annex Cloud

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.81/5

Read Reviews (125)
Rewards

4.81/5

Read Reviews (118)
Dashboard

3.00/5

Read Reviews (17)
Micro customer segmenting

4.46/5

Read Reviews (14)
Personalization

4.23/5

Read Reviews (13)
FEATURES RATINGS AND REVIEWS
Gamification

4.81/5

Read Reviews (125)
Rewards

4.81/5

Read Reviews (118)
Dashboard

3.00/5

Read Reviews (17)
Micro customer segmenting

4.46/5

Read Reviews (14)
Personalization

4.23/5

Read Reviews (13)

IT and Other Capabilities

for Annex Cloud

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.39/5

Read Reviews (43)
Data Import

4.33/5

Read Reviews (94)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.39/5

Read Reviews (43)
Data Import

4.33/5

Read Reviews (94)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.85/5

Read Reviews (167)
Chat Support

4.68/5

Read Reviews (8)
Phone Support

4.60/5

Read Reviews (7)
Email Support

4.53/5

Read Reviews (6)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.85/5

Read Reviews (167)
Chat Support

4.68/5

Read Reviews (8)
Phone Support

4.60/5

Read Reviews (7)
Email Support

4.53/5

Read Reviews (6)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.99/5

Read Reviews (3)
Analytics

4.60/5

Read Reviews (58)
Custom Reports

4.00/5

Read Reviews (125)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.99/5

Read Reviews (3)
Analytics

4.60/5

Read Reviews (58)
Custom Reports

4.00/5

Read Reviews (125)

Software Failure Risk Guidance

?

for Annex Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Annex Cloud

Vendor Profile Details

Company Name

Annex Cloud

Company Website

https://www.annexcloud.com/

HQ Location

Playa Vista, Los Angeles

Employees

51-100

Social

Financials

Private