Annex Cloud Overview

Annex Cloud is a customer marketing software which provides customer loyalty, referral marketing and user generated content software solutions to help brands and retailers engage with their customers one-to-one.

It provides a customer marketing solution which are delivered online, in-store and app-based functionality for companies to engage with their customers and motivate them to choose their brand.

Key features in Annex Cloud includes: Customer Loyalty Cloud, Referral Marketing cloud and User Generated Content Cloud. Customer loyalty cloud comprises of customer loyalty, online, omni-channel, and paid membership loyalty. Referral Marketing Cloud comprises 'refer a friend', influencer marketing, and contest. User Generated Content cloud includes user generated content, visual commerce, ratings and reviews and questions & answers, which are helpful to increase conversion and enhance customer insights

Cuspera Reviews

69 buyers and buying teams have used Cuspera to assess how well Annex Cloud solved their Customer Loyalty Management needs. Cuspera uses 2617 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Improve ROI and Increase Average Basket Value are the most popular business priorities peers achieved using Annex Cloud.

Other priorities:

  • Increase Customer Life Time Value
  • Drive Brand Advocacy
  • Adopt Loyalty Best Practices
  • Acquire Customers
  • Drive Sales Growth
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve Efficiency
  • Grow Market Share
  • Enhance Customer Relationships
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Customer Engagement , Social And Behavioral Loyalty , as the business use cases that they have been most satisfied while using Annex Cloud.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management with Omnichannel

4.91/5

Read Reviews (353)

"...We have a lot of customer data that needed to be integrated into our new Loyalty Program and Annex Cloud s team did this quite seamlessly...."
create engagement based loyalty

4.87/5

Read Reviews (19)

"...They have several solutions to promote loyalty and drive engagement...."
customise loyalty program

2.23/5

Read Reviews (4)

"...And we brought together a team of partners and leaders in our space to talk a little bit about, kind of the digital economy, the digital experience, the customer experience, and customer retention and loyalty, all those good things that drive business and opportunity in times of stress...."
identify high-value customers

4.10/5

Read Reviews (2)

"...and it's criminal that many merchants are not doing the basics in social from using retargeting to target their current customer base...."
Customer Engagement with In-Store Loyalty and Point Of Sale

4.89/5

Read Reviews (212)

"...Annex Cloud's customer experience marketing to ensure the customer s experience is consistent each time they engage with your brand...." Customer Experience Marketing
automated Engagement

4.91/5

Read Reviews (161)

"...I think Keara is doing a great job of keeping us informed and following up on questions and requests, and she is very quick to respond...."
Social And Behavioral Loyalty with Social Loyalty and E-Mail

4.99/5

Read Reviews (96)

"...The Social Advocacy Manager makes it easy to bridge your social networks with your loyalty program and discover and nurture your vocal social advocates. ..." Expand Your Loyalty Program
social media analytics

4.96/5

Read Reviews (43)

"...Gain in-depth insights into your loyalty program, better understand how your customers are engaging and learn what calls to action and incentives your customers respond to with comprehensive reporting and analytics. ..."
scheduling post to social media

4.94/5

Read Reviews (29)

"...Things like that, that are able to share on social media, share on your email channel and more can really help gain new customers and really get your current customers to become brand advocates of you, and hopefully tell their friends about you and just continue to build your business...."
engaging on social media

4.46/5

Read Reviews (4)

"...Using Annex Cloud on our frontend has created a great customer experience for our customers to ask questions, leave reviews and share their social posts into our site...."
monitoring social media

3.40/5

Read Reviews (1)

"...It s omnichannel, online, and allows for social and behavior tracking...."
PEER EXPERIENCES
Loyalty Management with Omnichannel

4.91/5

Read Reviews (353)

"...We have a lot of customer data that needed to be integrated into our new Loyalty Program and Annex Cloud s team did this quite seamlessly...." Peer review by Melissa B.
create engagement based loyalty

4.91/5

Read Reviews (19)

customise loyalty program

4.91/5

Read Reviews (4)

identify high-value customers

4.91/5

Read Reviews (2)

Customer Engagement with In-Store Loyalty and Point Of Sale

4.89/5

Read Reviews (212)

"...Annex Cloud's customer experience marketing to ensure the customer s experience is consistent each time they engage with your brand...." Customer Experience Marketing
automated Engagement

4.89/5

Read Reviews (161)

Social And Behavioral Loyalty with Social Loyalty and E-Mail

4.99/5

Read Reviews (96)

"...The Social Advocacy Manager makes it easy to bridge your social networks with your loyalty program and discover and nurture your vocal social advocates. ..." Expand Your Loyalty Program
social media analytics

4.99/5

Read Reviews (43)

scheduling post to social media

4.99/5

Read Reviews (29)

engaging on social media

4.99/5

Read Reviews (4)

monitoring social media

4.99/5

Read Reviews (1)

29+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2617 insights from peers and experts to help you assess how these Annex Cloud use cases fit your Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Jeff Johnston

Marketing Manager

Marine Depot

The Annex Cloud team made implementation easy. They are experts in customer loyalty and helped us structure our rewards program based upon our customers' shopping behavior and known best practices. They are friendly, responsive, and extremely deadline-oriented. I wouldn't hesitate to recommend them. Testimonial By Jeff Johnston
CUSTOMERS TESTIMONIALS

Jeff Johnston

Marketing Manager

Marine Depot

The Annex Cloud team made implementation easy. They are experts in customer loyalty and helped us structure our rewards program based upon our customers' shopping behavior and known best practices. They are friendly, responsive, and extremely deadline-oriented. I wouldn't hesitate to recommend them. Testimonial By Jeff Johnston

Case Studies

COMPANY CASE STUDIES
CASE STUDY SKIS.COM

Annex Cloud has been a great partner for us because they are able to rapidly customize their offerings to our requests. At times we see our features requests implemented within weeks, days, and sometimes even within hours of submitting them. It’s good to be working with a company that is able to im...plement and make updates quickly- and at times with little to no effort on our end.

Read More
CASE STUDY GROUP, INC

Annex Cloud has provided wonderful support for the integration, design, and marketing of Questions & Answers. Their pre-integration with Kibo and expertise allowed for a truly seamless experience. The Q&A solution lets our sales team communication digitally like never before, consequently enriching... our customer interactions and increasing conversions. Overall it’s been a fantastic experience.

Read More
Case Study ECommerce Loyalty

Annex Cloud definitely pays for itself. They are able to help with customer retention, to engage customers and surprise them with new activities, new launches, new points. It has been a very fruitful partnership and we hope to continue this for many years ahead.

Read More

Frequently Asked Questions(FAQ)

for Annex Cloud

What is Annex Cloud?

Annex Cloud is a customer marketing software which provides customer loyalty, referral marketing and user generated content software solutions to help brands and retailers engage with their customers one-to-one.

What is Annex Cloud used for?

Annex Cloud is a Customer Loyalty Management Software mainly used by its customers to Improve ROI and Increase Average Basket Value by Loyalty Management, Customer Engagement and Social And Behavioral Loyalty .

What are the top features of Annex Cloud?

Rewards, Dashboard and Gamification are some of the top features of Annex Cloud.

Who uses Annex Cloud?

Annex Cloud is used by Retail, Consumer Goods and Internet among other industries.

What are Annex Cloud alternatives?

LoyaltyLion, Smile.Io, Zinrelo Loyalty Rewards Program and Kangaroo Rewards are popular alternatives for Annex Cloud.

Where is Annex Cloud located?

Annex Cloud is headquartered at Playa Vista, Los Angeles.

Popular Business Setting

for Annex Cloud

Top Industries

  • Retail
  • Consumer Goods
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Annex Cloud to Improve ROI and increase average basket value

Peer and Expert Opinion on Features

for Annex Cloud

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Rewards

4.41/5

Read Reviews (53)
Dashboard

4.13/5

Read Reviews (31)
Gamification

2.04/5

Read Reviews (18)
Personalization

3.61/5

Read Reviews (8)
SEO

4.29/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Rewards

4.41/5

Read Reviews (53)
Dashboard

4.13/5

Read Reviews (31)
Gamification

2.04/5

Read Reviews (18)
Personalization

3.61/5

Read Reviews (8)
SEO

4.29/5

Read Reviews (5)

IT and Other Capabilities

for Annex Cloud

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.71/5

Read Reviews (173)
Data Export

4.52/5

Read Reviews (51)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.71/5

Read Reviews (173)
Data Export

4.52/5

Read Reviews (51)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

5.00/5

Read Reviews (210)
Chat Support

4.99/5

Read Reviews (207)
Phone Support

4.98/5

Read Reviews (75)
24/7 Support

4.96/5

Read Reviews (513)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

5.00/5

Read Reviews (210)
Chat Support

4.99/5

Read Reviews (207)
Phone Support

4.98/5

Read Reviews (75)
24/7 Support

4.96/5

Read Reviews (513)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.97/5

Read Reviews (3)
Analytics

4.80/5

Read Reviews (96)
Custom Reports

4.47/5

Read Reviews (199)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.97/5

Read Reviews (3)
Analytics

4.80/5

Read Reviews (96)
Custom Reports

4.47/5

Read Reviews (199)

Software Failure Risk Guidance

?

for Annex Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Annex Cloud

Vendor Profile Details

Company Name

Annex Cloud

Company Website

https://www.annexcloud.com/

HQ Location

Playa Vista, Los Angeles

Employees

51-100

Social

Financials

Private