Annex Cloud Overview
Annex Cloud is a customer marketing software which provides customer loyalty, referral marketing and user generated content software solutions to help brands and retailers engage with their customers one-to-one.
It provides a customer marketing solution which are delivered online, in-store and app-based functionality for companies to engage with their customers and motivate them to choose their brand.
Key features in Annex Cloud includes: Customer Loyalty Cloud, Referral Marketing cloud and User Generated Content Cloud. Customer loyalty cloud comprises of customer loyalty, online, omni-channel, and paid membership loyalty. Referral Marketing Cloud comprises 'refer a friend', influencer marketing, and contest. User Generated Content cloud includes user generated content, visual commerce, ratings and reviews and questions & answers, which are helpful to increase conversion and enhance customer insights
Cuspera Reviews
69 buyers and buying teams have used Cuspera to assess how well Annex Cloud solved their Customer Loyalty Management needs. Cuspera uses 2617 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Business Priorities
Improve ROI and Increase Average Basket Value are the most popular business priorities peers achieved using Annex Cloud.
Use Cases
Peers recommend Loyalty Management , Customer Engagement , Social And Behavioral Loyalty , as the business use cases that they have been most satisfied while using Annex Cloud.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Loyalty Management with Omnichannel |
4.91/5 ★ |
"...When a customer has earned enough points for a loyalty reward, they can easily redeem their rewards in-store, online, or through your app...." Creating a Loyalty Program |
| create engagement based loyalty |
4.87/5 ★ |
|
| customise loyalty program |
2.23/5 ★ |
|
| identify high-value customers |
4.10/5 ★ |
|
| Customer Engagement with In-Store Loyalty and Point Of Sale |
4.89/5 ★ |
"...Combine RFM (recency, frequency, and monetary value) data points with common customer information such as location, purchase type, online and in-store engagement, loyalty program actions, and advocate marketing actions to create highly targeted segments...." Advanced Customer Segmentation |
| automated Engagement |
4.91/5 ★ |
|
| Social And Behavioral Loyalty with Social Loyalty and E-Mail |
4.99/5 ★ |
"...Gain in-depth insights into your loyalty program, better understand how your customers are engaging and learn what calls to action and incentives your customers respond to with comprehensive reporting and analytics. ..." Loyalty Features & Functionality |
| social media analytics |
4.96/5 ★ |
|
| scheduling post to social media |
4.94/5 ★ |
|
| engaging on social media |
4.46/5 ★ |
|
| monitoring social media |
3.40/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Loyalty Management with Omnichannel |
4.91/5 ★ |
"...When a customer has earned enough points for a loyalty reward, they can easily redeem their rewards in-store, online, or through your app...." Creating a Loyalty Program |
|
| create engagement based loyalty |
4.91/5 ★ |
| customise loyalty program |
4.91/5 ★ |
| identify high-value customers |
4.91/5 ★ |
| Customer Engagement with In-Store Loyalty and Point Of Sale |
4.89/5 ★ |
"...Combine RFM (recency, frequency, and monetary value) data points with common customer information such as location, purchase type, online and in-store engagement, loyalty program actions, and advocate marketing actions to create highly targeted segments...." Advanced Customer Segmentation |
|
| automated Engagement |
4.89/5 ★ |
| Social And Behavioral Loyalty with Social Loyalty and E-Mail |
4.99/5 ★ |
"...Gain in-depth insights into your loyalty program, better understand how your customers are engaging and learn what calls to action and incentives your customers respond to with comprehensive reporting and analytics. ..." Loyalty Features & Functionality |
|
| social media analytics |
4.99/5 ★ |
| scheduling post to social media |
4.99/5 ★ |
| engaging on social media |
4.99/5 ★ |
| monitoring social media |
4.99/5 ★ |
29+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2617 insights from peers and experts to help you assess how these Annex Cloud use cases fit your Customer Loyalty Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The Annex Cloud team made implementation easy. They are experts in customer loyalty and helped us structure our rewards program based upon our customers' shopping behavior and known best practices. They are friendly, responsive, and extremely deadline-oriented. I wouldn't hesitate to recommend them. Testimonial By Jeff Johnston |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jeff Johnston Marketing Manager Marine Depot |
The Annex Cloud team made implementation easy. They are experts in customer loyalty and helped us structure our rewards program based upon our customers' shopping behavior and known best practices. They are friendly, responsive, and extremely deadline-oriented. I wouldn't hesitate to recommend them. Testimonial By Jeff Johnston |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Marina DepotRead More |
|
CASE STUDY GROUP, INCRead More |
|
Case Study WpromoteRead More |
Popular Business Setting
for Annex Cloud
Top Industries
- Retail
- Consumer Goods
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Annex Cloud to Improve ROI and increase average basket value
Annex Cloud Alternatives
Peer and Expert Opinion on Features
for Annex Cloud
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Rewards | Read Reviews (53) |
| Dashboard | Read Reviews (31) |
| Gamification | Read Reviews (18) |
| Personalization | Read Reviews (8) |
| SEO | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Rewards | Read Reviews (53) |
| Dashboard | Read Reviews (31) |
| Gamification | Read Reviews (18) |
| Personalization | Read Reviews (8) |
| SEO | Read Reviews (5) |
IT and Other Capabilities
for Annex Cloud
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (173) |
| Data Export | Read Reviews (51) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (173) |
| Data Export | Read Reviews (51) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (210) |
| Chat Support | Read Reviews (207) |
| Phone Support | Read Reviews (75) |
| 24/7 Support | Read Reviews (513) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (210) |
| Chat Support | Read Reviews (207) |
| Phone Support | Read Reviews (75) |
| 24/7 Support | Read Reviews (513) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (96) |
| Custom Reports | Read Reviews (199) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (96) |
| Custom Reports | Read Reviews (199) |
Software Failure Risk Guidance
?for Annex Cloud
Overall Risk Meter
Top Failure Risks for Annex Cloud
Vendor Profile Details
Company Name
Annex Cloud
Company Website
https://www.annexcloud.com/HQ Location
Playa Vista, Los Angeles
Employees
51-100
Social
Financials
Private
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