Annex Cloud Overview
Annex Cloud is a customer marketing software which provides customer loyalty, referral marketing and user generated content software solutions to help brands and retailers engage with their customers one-to-one.
It provides a customer marketing solution which are delivered online, in-store and app-based functionality for companies to engage with their customers and motivate them to choose their brand.
Key features in Annex Cloud includes: Customer Loyalty Cloud, Referral Marketing cloud and User Generated Content Cloud. Customer loyalty cloud comprises of customer loyalty, online, omni-channel, and paid membership loyalty. Referral Marketing Cloud comprises 'refer a friend', influencer marketing, and contest. User Generated Content cloud includes user generated content, visual commerce, ratings and reviews and questions & answers, which are helpful to increase conversion and enhance customer insights
Cuspera Reviews
69 buyers and buying teams have used Cuspera to assess how well Annex Cloud solved their Customer Loyalty Management needs. Cuspera uses 2617 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Business Priorities
Improve ROI and Increase Average Basket Value are the most popular business priorities peers achieved using Annex Cloud.
Use Cases
Peers recommend Loyalty Management , Customer Engagement , Social And Behavioral Loyalty , as the business use cases that they have been most satisfied while using Annex Cloud.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Loyalty Management with Omnichannel |
4.91/5 ★ |
"...We have a lot of customer data that needed to be integrated into our new Loyalty Program and Annex Cloud s team did this quite seamlessly...." Peer review by Melissa B. |
| create engagement based loyalty |
4.87/5 ★ |
"...They have several solutions to promote loyalty and drive engagement...." Peer review by Verified Reviewer, 51-200 employees |
| customise loyalty program |
2.23/5 ★ |
"...And we brought together a team of partners and leaders in our space to talk a little bit about, kind of the digital economy, the digital experience, the customer experience, and customer retention and loyalty, all those good things that drive business and opportunity in times of stress...." Discussion with e-Commerce Experts |
| identify high-value customers |
4.10/5 ★ |
"...and it's criminal that many merchants are not doing the basics in social from using retargeting to target their current customer base...." Discussion with e-Commerce Experts |
| Customer Engagement with In-Store Loyalty and Point Of Sale |
4.89/5 ★ |
"...Annex Cloud's customer experience marketing to ensure the customer s experience is consistent each time they engage with your brand...." Customer Experience Marketing |
| automated Engagement |
4.91/5 ★ |
"...I think Keara is doing a great job of keeping us informed and following up on questions and requests, and she is very quick to respond...." Peer review by Kristen C., Marketing and Media Coordinator, Book Depot |
| Social And Behavioral Loyalty with Social Loyalty and E-Mail |
4.99/5 ★ |
"...The Social Advocacy Manager makes it easy to bridge your social networks with your loyalty program and discover and nurture your vocal social advocates. ..." Expand Your Loyalty Program |
| social media analytics |
4.96/5 ★ |
"...Gain in-depth insights into your loyalty program, better understand how your customers are engaging and learn what calls to action and incentives your customers respond to with comprehensive reporting and analytics. ..." Loyalty Features & Functionality |
| scheduling post to social media |
4.94/5 ★ |
"...Things like that, that are able to share on social media, share on your email channel and more can really help gain new customers and really get your current customers to become brand advocates of you, and hopefully tell their friends about you and just continue to build your business...." Discussion with e-Commerce Experts |
| engaging on social media |
4.46/5 ★ |
"...Using Annex Cloud on our frontend has created a great customer experience for our customers to ask questions, leave reviews and share their social posts into our site...." Peer review by Chris G., Ecommerce Manager, Boy Scouts of America |
| monitoring social media |
3.40/5 ★ |
"...It s omnichannel, online, and allows for social and behavior tracking...." 10 of the Best Customer Loyalty Program Software Solutions That Fuel Growth |
| PEER EXPERIENCES | |
|---|---|
| Loyalty Management with Omnichannel |
4.91/5 ★ |
"...We have a lot of customer data that needed to be integrated into our new Loyalty Program and Annex Cloud s team did this quite seamlessly...." Peer review by Melissa B. |
|
| create engagement based loyalty |
4.91/5 ★ |
| customise loyalty program |
4.91/5 ★ |
| identify high-value customers |
4.91/5 ★ |
| Customer Engagement with In-Store Loyalty and Point Of Sale |
4.89/5 ★ |
"...Annex Cloud's customer experience marketing to ensure the customer s experience is consistent each time they engage with your brand...." Customer Experience Marketing |
|
| automated Engagement |
4.89/5 ★ |
| Social And Behavioral Loyalty with Social Loyalty and E-Mail |
4.99/5 ★ |
"...The Social Advocacy Manager makes it easy to bridge your social networks with your loyalty program and discover and nurture your vocal social advocates. ..." Expand Your Loyalty Program |
|
| social media analytics |
4.99/5 ★ |
| scheduling post to social media |
4.99/5 ★ |
| engaging on social media |
4.99/5 ★ |
| monitoring social media |
4.99/5 ★ |
29+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2617 insights from peers and experts to help you assess how these Annex Cloud use cases fit your Customer Loyalty Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The Annex Cloud team made implementation easy. They are experts in customer loyalty and helped us structure our rewards program based upon our customers' shopping behavior and known best practices. They are friendly, responsive, and extremely deadline-oriented. I wouldn't hesitate to recommend them. Testimonial By Jeff Johnston |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jeff Johnston Marketing Manager Marine Depot |
The Annex Cloud team made implementation easy. They are experts in customer loyalty and helped us structure our rewards program based upon our customers' shopping behavior and known best practices. They are friendly, responsive, and extremely deadline-oriented. I wouldn't hesitate to recommend them. Testimonial By Jeff Johnston |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
CASE STUDY SKIS.COMRead More |
|
CASE STUDY GROUP, INCRead More |
|
Case Study ECommerce LoyaltyRead More |
Frequently Asked Questions(FAQ)
for Annex Cloud
What is Annex Cloud?
What is Annex Cloud used for?
What are the top features of Annex Cloud?
Who uses Annex Cloud?
What are Annex Cloud alternatives?
Where is Annex Cloud located?
Popular Business Setting
for Annex Cloud
Top Industries
- Retail
- Consumer Goods
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Annex Cloud to Improve ROI and increase average basket value
Annex Cloud Alternatives
Peer and Expert Opinion on Features
for Annex Cloud
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Rewards | Read Reviews (53) |
| Dashboard | Read Reviews (31) |
| Gamification | Read Reviews (18) |
| Personalization | Read Reviews (8) |
| SEO | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Rewards | Read Reviews (53) |
| Dashboard | Read Reviews (31) |
| Gamification | Read Reviews (18) |
| Personalization | Read Reviews (8) |
| SEO | Read Reviews (5) |
IT and Other Capabilities
for Annex Cloud
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (173) |
| Data Export | Read Reviews (51) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (173) |
| Data Export | Read Reviews (51) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (210) |
| Chat Support | Read Reviews (207) |
| Phone Support | Read Reviews (75) |
| 24/7 Support | Read Reviews (513) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (210) |
| Chat Support | Read Reviews (207) |
| Phone Support | Read Reviews (75) |
| 24/7 Support | Read Reviews (513) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (96) |
| Custom Reports | Read Reviews (199) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (96) |
| Custom Reports | Read Reviews (199) |
Software Failure Risk Guidance
?for Annex Cloud
Overall Risk Meter
Top Failure Risks for Annex Cloud
Vendor Profile Details
Company Name
Annex Cloud
Company Website
https://www.annexcloud.com/HQ Location
Playa Vista, Los Angeles
Employees
51-100
Social
Financials
Private
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