Annex Cloud Overview
This is a summary of the comprehensive capabilities and benefits of Annex Cloud based on over 2617 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Annex Cloud, LoyaltyLion, smile.io, Zinrelo Loyalty Rewards Program, Kangaroo Rewards, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Annex Cloud is right for your needs? Our Cuspera AI engine can evaluate how Annex Cloud fits your specific business needs, industry, and context. Get your personalized assessment report today.
Annex Cloud supports business activities such as:
- Loyalty Management
- Customer Engagement
- Social And Behavioral Loyalty
- Referral Management
- Advertisement
Annex Cloud can help you with many business goals, such as Improve ROI, Increase Average Basket Value, Increase Customer Life Time Value, Drive Brand Advocacy, Adopt Loyalty Best Practices, etc. It can help manage these activities if you use Omnichannel In-Store Loyalty Point Of Sale etc. for these needs. As a solution, Annex Cloud's capabilities include Rewards, Dashboard, Gamification, etc.
Annex Cloud Retail Vertical is its biggest customer base.
Reviews
"The Annex Cloud team made implementation easy. They are experts in customer loyalty and helped us structure our rewards program based upon our customers' shopping behavior and known best practices. They are friendly, responsive, and extremely deadli...ne-oriented. I wouldn't hesitate to recommend them. " - Jeff Johnston
Cuspera Reviews
69 buyers and buying teams have used Cuspera to assess how well Annex Cloud solved their Customer Loyalty Management needs. Cuspera uses 2617 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Business Priorities
Improve ROI and Increase Average Basket Value are the most popular business priorities peers achieved using Annex Cloud.
Use Cases
Peers recommend Loyalty Management , Customer Engagement , Social And Behavioral Loyalty , as the business use cases that they have been most satisfied while using Annex Cloud.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Loyalty Management with Omnichannel |
4.91/5 ★ |
"...A program to reward existing customers willing to share their experience with their networks...." Peer review by Internal Consultant |
| create engagement based loyalty |
4.87/5 ★ |
"...Offer customers anything from coupons to products or even third-party gift cards to get them engaged with your loyalty program. ..." Loyalty Features & Functionality |
| customise loyalty program |
2.23/5 ★ |
"...Turn Churn into Lasting Customer Loyalty...." Loyalty Related Insights & Education at Your Fingertips |
| identify high-value customers |
4.10/5 ★ |
"...Identify target customer groups such as hero customers, customers on the brink of lapsing, and customers who have lapsed and build specific campaigns to engage them. ..." Loyalty Features & Functionality |
| Customer Engagement with In-Store Loyalty and Point Of Sale |
4.89/5 ★ |
"...Since 2010, Annex Cloud has provided more than 250 leading brands and retailers, including Hewlett-Packard, Bed, Bath & Beyond, G.H. Bass, Olympus and VF Corp., with the ability to engage tens of millions of their customers one-to-one at scale. ..." Micro-Experiences for Your Ecommerce Strategy |
| automated Engagement |
4.91/5 ★ |
"...Annex Cloud's customer experience marketing to ensure the customer s experience is consistent each time they engage with your brand...." Customer Experience Marketing |
| Social And Behavioral Loyalty with Social Loyalty and E-Mail |
4.99/5 ★ |
"...With comprehensive our customer loyalty analytics and reporting, you can monitor and boost enrollment, track costs, increase engagement, and enhance your customer service team's capabilities...." Increase Loyalty Engagement |
| social media analytics |
4.96/5 ★ |
"...Analytics and dashboard is great...." Peer review by Ujjwal D., Advisor, Retail |
| scheduling post to social media |
4.94/5 ★ |
"...Things like that, that are able to share on social media, share on your email channel and more can really help gain new customers and really get your current customers to become brand advocates of you, and hopefully tell their friends about you and just continue to build your business...." Discussion with e-Commerce Experts |
| engaging on social media |
4.46/5 ★ |
"...Using Annex Cloud on our frontend has created a great customer experience for our customers to ask questions, leave reviews and share their social posts into our site...." Peer review by Chris G., Ecommerce Manager, Boy Scouts of America |
| monitoring social media |
3.40/5 ★ |
"...It s omnichannel, online, and allows for social and behavior tracking...." 10 of the Best Customer Loyalty Program Software Solutions That Fuel Growth |
| PEER EXPERIENCES | |
|---|---|
| Loyalty Management with Omnichannel |
4.91/5 ★ |
"...A program to reward existing customers willing to share their experience with their networks...." Peer review by Internal Consultant |
|
| create engagement based loyalty |
4.91/5 ★ |
| customise loyalty program |
4.91/5 ★ |
| identify high-value customers |
4.91/5 ★ |
| Customer Engagement with In-Store Loyalty and Point Of Sale |
4.89/5 ★ |
"...Since 2010, Annex Cloud has provided more than 250 leading brands and retailers, including Hewlett-Packard, Bed, Bath & Beyond, G.H. Bass, Olympus and VF Corp., with the ability to engage tens of millions of their customers one-to-one at scale. ..." Micro-Experiences for Your Ecommerce Strategy |
|
| automated Engagement |
4.89/5 ★ |
| Social And Behavioral Loyalty with Social Loyalty and E-Mail |
4.99/5 ★ |
"...With comprehensive our customer loyalty analytics and reporting, you can monitor and boost enrollment, track costs, increase engagement, and enhance your customer service team's capabilities...." Increase Loyalty Engagement |
|
| social media analytics |
4.99/5 ★ |
| scheduling post to social media |
4.99/5 ★ |
| engaging on social media |
4.99/5 ★ |
| monitoring social media |
4.99/5 ★ |
29+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2617 insights from peers and experts to help you assess how these Annex Cloud use cases fit your Customer Loyalty Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The Annex Cloud team made implementation easy. They are experts in customer loyalty and helped us structure our rewards program based upon our customers' shopping behavior and known best practices. They are friendly, responsive, and extremely deadline-oriented. I wouldn't hesitate to recommend them. Testimonial By Jeff Johnston |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jeff Johnston Marketing Manager Marine Depot |
The Annex Cloud team made implementation easy. They are experts in customer loyalty and helped us structure our rewards program based upon our customers' shopping behavior and known best practices. They are friendly, responsive, and extremely deadline-oriented. I wouldn't hesitate to recommend them. Testimonial By Jeff Johnston |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study WpromoteRead More |
|
Case Study ECommerce LoyaltyRead More |
|
CASE STUDY SKIS.COMRead More |
Frequently Asked Questions(FAQ)
for Annex Cloud
What is Annex Cloud?
What is Annex Cloud used for?
What are the top features of Annex Cloud?
Who uses Annex Cloud?
What are Annex Cloud alternatives?
Where is Annex Cloud located?
Popular Business Setting
for Annex Cloud
Top Industries
- Retail
- Consumer Goods
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Annex Cloud to Improve ROI and increase average basket value
Annex Cloud Alternatives
Peer and Expert Opinion on Features
for Annex Cloud
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Rewards | Read Reviews (53) |
| Dashboard | Read Reviews (31) |
| Gamification | Read Reviews (18) |
| Personalization | Read Reviews (8) |
| SEO | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Rewards | Read Reviews (53) |
| Dashboard | Read Reviews (31) |
| Gamification | Read Reviews (18) |
| Personalization | Read Reviews (8) |
| SEO | Read Reviews (5) |
IT and Other Capabilities
for Annex Cloud
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (173) |
| Data Export | Read Reviews (51) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (173) |
| Data Export | Read Reviews (51) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (210) |
| Chat Support | Read Reviews (207) |
| Phone Support | Read Reviews (75) |
| 24/7 Support | Read Reviews (513) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (210) |
| Chat Support | Read Reviews (207) |
| Phone Support | Read Reviews (75) |
| 24/7 Support | Read Reviews (513) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (96) |
| Custom Reports | Read Reviews (199) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (96) |
| Custom Reports | Read Reviews (199) |
Software Failure Risk Guidance
?for Annex Cloud
Overall Risk Meter
Top Failure Risks for Annex Cloud
Vendor Profile Details
Company Name
Annex Cloud
Company Website
https://www.annexcloud.com/HQ Location
Playa Vista, Los Angeles
Employees
51-100
Social
Financials
PRIVATE
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