Annex Cloud Overview
Annex Cloud is a customer marketing software which provides customer loyalty, referral marketing and user generated content software solutions to help brands and retailers engage with their customers one-to-one.
It provides a customer marketing solution which are delivered online, in-store and app-based functionality for companies to engage with their customers and motivate them to choose their brand.
Key features in Annex Cloud includes: Customer Loyalty Cloud, Referral Marketing cloud and User Generated Content Cloud. Customer loyalty cloud comprises of customer loyalty, online, omni-channel, and paid membership loyalty. Referral Marketing Cloud comprises 'refer a friend', influencer marketing, and contest. User Generated Content cloud includes user generated content, visual commerce, ratings and reviews and questions & answers, which are helpful to increase conversion and enhance customer insights
Cuspera Reviews
69 buyers and buying teams have used Cuspera to assess how well Annex Cloud solved their Customer Loyalty Management needs. Cuspera uses 1681 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Annex Cloud.
Use Cases
Peers recommend Loyalty Management , Customer Engagement , Social And Behavioral Loyalty , as the business use cases that they have been most satisfied while using Annex Cloud.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Loyalty Management with User Generated Content |
4.90/5 ★ |
"...Loyalty should help engage our customers and push them to 2nd purchase...." Peer review from Retail |
| customise loyalty program |
4.91/5 ★ |
"...Their technology has helped with customer loyalty and referral marketing programs...." Peer review from Internet |
| create engagement based loyalty |
4.80/5 ★ |
"...They have several solutions to promote loyalty and drive engagement...." Peer review by Verified Reviewer, 51-200 employees |
| identify high-value customers |
4.29/5 ★ |
"...Can target most loyal customers effectivley and reward them with points for their purchases...." Peer review |
| Customer Engagement with In-Store Loyalty and Point Of Sale |
4.74/5 ★ |
"...Annex offers a cloud customer loyalty program in a unified designed with social commerce solutions that work together to engage, delight, and reward customers...." Peer review |
| automated Engagement |
4.76/5 ★ |
"...Capture, Recognize & Reward All Customer Actions with Dynamic Customer Engagement Solutions...." Consumer Engagement Platform |
| Social And Behavioral Loyalty with Social Loyalty |
4.96/5 ★ |
"...Comprehensive Reporting and Analytics...." Customer Loyalty Software |
| social media analytics |
4.89/5 ★ |
"...With comprehensive our customer loyalty analytics and reporting, you can monitor and boost enrollment, track costs, increase engagement, and enhance your customer service team's capabilities...." Increase Loyalty Engagement |
| scheduling post to social media |
4.72/5 ★ |
"...Customers can be rewarded for a variety of actions, such as making purchases, writing product reviews, referring friends, connecting on social media, sharing pictures, and more...." Peer review |
| engaging on social media |
4.62/5 ★ |
"...In other words, they sell an all-inclusive customer engagement and retention suite that can boost your social media engagement to sky-high levels. ..." Referral Marketing Software: 12 of the Best Options for Ecommerce (Updated May 2020) |
| monitoring social media |
3.41/5 ★ |
"...It s omnichannel, online, and allows for social and behavior tracking...." 10 of the Best Customer Loyalty Program Software Solutions That Fuel Growth |
| PEER EXPERIENCES | |
|---|---|
| Loyalty Management with User Generated Content |
4.90/5 ★ |
"...Loyalty should help engage our customers and push them to 2nd purchase...." Peer review from Retail |
|
| customise loyalty program |
4.90/5 ★ |
| create engagement based loyalty |
4.90/5 ★ |
| identify high-value customers |
4.90/5 ★ |
| Customer Engagement with In-Store Loyalty and Point Of Sale |
4.74/5 ★ |
"...Annex offers a cloud customer loyalty program in a unified designed with social commerce solutions that work together to engage, delight, and reward customers...." Peer review |
|
| automated Engagement |
4.74/5 ★ |
| Social And Behavioral Loyalty with Social Loyalty |
4.96/5 ★ |
"...Comprehensive Reporting and Analytics...." Customer Loyalty Software |
|
| social media analytics |
4.96/5 ★ |
| scheduling post to social media |
4.96/5 ★ |
| engaging on social media |
4.96/5 ★ |
| monitoring social media |
4.96/5 ★ |
37+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1681 insights from peers and experts to help you assess how these Annex Cloud use cases fit your Customer Loyalty Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The Annex Cloud team made implementation easy. They are experts in customer loyalty and helped us structure our rewards program based upon our customers' shopping behavior and known best practices. They are friendly, responsive, and extremely deadline-oriented. I wouldn't hesitate to recommend them. Testimonial By Jeff Johnston |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jeff Johnston Marketing Manager Marine Depot |
The Annex Cloud team made implementation easy. They are experts in customer loyalty and helped us structure our rewards program based upon our customers' shopping behavior and known best practices. They are friendly, responsive, and extremely deadline-oriented. I wouldn't hesitate to recommend them. Testimonial By Jeff Johnston |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
CASE STUDY SKIS.COMRead More |
|
Case Study WpromoteRead More |
|
Case Study ECommerce LoyaltyRead More |
Popular Business Setting
for Annex Cloud
Top Industries
- Retail
- Consumer Goods
- Internet
Popular in
- Enterprise
- Small Business
- Mid Market
Peers used Annex Cloud to Enhance customer relationships and Acquire customers
Annex Cloud Alternatives
Peer and Expert Opinion on Features
for Annex Cloud
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (125) |
| Rewards | Read Reviews (118) |
| Dashboard | Read Reviews (17) |
| Micro customer segmenting | Read Reviews (14) |
| Personalization | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (125) |
| Rewards | Read Reviews (118) |
| Dashboard | Read Reviews (17) |
| Micro customer segmenting | Read Reviews (14) |
| Personalization | Read Reviews (13) |
IT and Other Capabilities
for Annex Cloud
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (43) |
| Data Import | Read Reviews (94) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (43) |
| Data Import | Read Reviews (94) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (167) |
| Chat Support | Read Reviews (8) |
| Phone Support | Read Reviews (7) |
| Email Support | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (167) |
| Chat Support | Read Reviews (8) |
| Phone Support | Read Reviews (7) |
| Email Support | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (58) |
| Custom Reports | Read Reviews (125) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (58) |
| Custom Reports | Read Reviews (125) |
Software Failure Risk Guidance
?for Annex Cloud
Overall Risk Meter
Top Failure Risks for Annex Cloud
Vendor Profile Details
Company Name
Annex Cloud
Company Website
https://www.annexcloud.com/HQ Location
Playa Vista, Los Angeles
Employees
51-100
Social
Financials
Private
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