Annex Cloud Overview

Annex Cloud is a customer marketing software which provides customer loyalty, referral marketing and user generated content software solutions to help brands and retailers engage with their customers one-to-one.

It provides a customer marketing solution which are delivered online, in-store and app-based functionality for companies to engage with their customers and motivate them to choose their brand.

Key features in Annex Cloud includes: Customer Loyalty Cloud, Referral Marketing cloud and User Generated Content Cloud. Customer loyalty cloud comprises of customer loyalty, online, omni-channel, and paid membership loyalty. Referral Marketing Cloud comprises 'refer a friend', influencer marketing, and contest. User Generated Content cloud includes user generated content, visual commerce, ratings and reviews and questions & answers, which are helpful to increase conversion and enhance customer insights

Cuspera Reviews

69 buyers and buying teams have used Cuspera to assess how well Annex Cloud solved their Customer Loyalty Management needs. Cuspera uses 2617 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Improve ROI and Increase Average Basket Value are the most popular business priorities peers achieved using Annex Cloud.

Other priorities:

  • Increase Customer Life Time Value
  • Drive Brand Advocacy
  • Adopt Loyalty Best Practices
  • Acquire Customers
  • Drive Sales Growth
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve Efficiency
  • Grow Market Share
  • Enhance Customer Relationships
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Customer Engagement , Social And Behavioral Loyalty , as the business use cases that they have been most satisfied while using Annex Cloud.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management with Omnichannel

4.91/5

Read Reviews (353)

"...When a customer has earned enough points for a loyalty reward, they can easily redeem their rewards in-store, online, or through your app...." Creating a Loyalty Program
create engagement based loyalty

4.87/5

Read Reviews (19)

customise loyalty program

2.23/5

Read Reviews (4)

identify high-value customers

4.10/5

Read Reviews (2)

Customer Engagement with In-Store Loyalty and Point Of Sale

4.89/5

Read Reviews (212)

"...Combine RFM (recency, frequency, and monetary value) data points with common customer information such as location, purchase type, online and in-store engagement, loyalty program actions, and advocate marketing actions to create highly targeted segments...." Advanced Customer Segmentation
automated Engagement

4.91/5

Read Reviews (161)

Social And Behavioral Loyalty with Social Loyalty and E-Mail

4.99/5

Read Reviews (96)

"...Gain in-depth insights into your loyalty program, better understand how your customers are engaging and learn what calls to action and incentives your customers respond to with comprehensive reporting and analytics. ..." Loyalty Features & Functionality
social media analytics

4.96/5

Read Reviews (43)

scheduling post to social media

4.94/5

Read Reviews (29)

engaging on social media

4.46/5

Read Reviews (4)

monitoring social media

3.40/5

Read Reviews (1)

PEER EXPERIENCES
Loyalty Management with Omnichannel

4.91/5

Read Reviews (353)

"...When a customer has earned enough points for a loyalty reward, they can easily redeem their rewards in-store, online, or through your app...." Creating a Loyalty Program
create engagement based loyalty

4.91/5

Read Reviews (19)

customise loyalty program

4.91/5

Read Reviews (4)

identify high-value customers

4.91/5

Read Reviews (2)

Customer Engagement with In-Store Loyalty and Point Of Sale

4.89/5

Read Reviews (212)

"...Combine RFM (recency, frequency, and monetary value) data points with common customer information such as location, purchase type, online and in-store engagement, loyalty program actions, and advocate marketing actions to create highly targeted segments...." Advanced Customer Segmentation
automated Engagement

4.89/5

Read Reviews (161)

Social And Behavioral Loyalty with Social Loyalty and E-Mail

4.99/5

Read Reviews (96)

"...Gain in-depth insights into your loyalty program, better understand how your customers are engaging and learn what calls to action and incentives your customers respond to with comprehensive reporting and analytics. ..." Loyalty Features & Functionality
social media analytics

4.99/5

Read Reviews (43)

scheduling post to social media

4.99/5

Read Reviews (29)

engaging on social media

4.99/5

Read Reviews (4)

monitoring social media

4.99/5

Read Reviews (1)

29+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2617 insights from peers and experts to help you assess how these Annex Cloud use cases fit your Customer Loyalty Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Jeff Johnston

Marketing Manager

Marine Depot

The Annex Cloud team made implementation easy. They are experts in customer loyalty and helped us structure our rewards program based upon our customers' shopping behavior and known best practices. They are friendly, responsive, and extremely deadline-oriented. I wouldn't hesitate to recommend them. Testimonial By Jeff Johnston
CUSTOMERS TESTIMONIALS

Jeff Johnston

Marketing Manager

Marine Depot

The Annex Cloud team made implementation easy. They are experts in customer loyalty and helped us structure our rewards program based upon our customers' shopping behavior and known best practices. They are friendly, responsive, and extremely deadline-oriented. I wouldn't hesitate to recommend them. Testimonial By Jeff Johnston

Case Studies

COMPANY CASE STUDIES
Case Study Marina Depot

The Annex Cloud team made implementation easy. They are experts in customer loyalty and helped us structure our rewards program based upon our customers' shopping behavior and known practices, They are friendly, responsive, and extremely deadline-oriented. i wouldn't hesitate to recommed them.

Read More
CASE STUDY GROUP, INC

Annex Cloud has provided wonderful support for the integration, design, and marketing of Questions & Answers. Their pre-integration with Kibo and expertise allowed for a truly seamless experience. The Q&A solution lets our sales team communication digitally like never before, consequently enriching... our customer interactions and increasing conversions. Overall it’s been a fantastic experience.

Read More
Case Study Wpromote

what we learned from during this pandemic, and what kind of proactive steps companies can take to ensure a successful future as we markets and consumer expectations begin shift once again.

Read More

Popular Business Setting

for Annex Cloud

Top Industries

  • Retail
  • Consumer Goods
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Annex Cloud to Improve ROI and increase average basket value

Peer and Expert Opinion on Features

for Annex Cloud

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Rewards

4.41/5

Read Reviews (53)
Dashboard

4.13/5

Read Reviews (31)
Gamification

2.04/5

Read Reviews (18)
Personalization

3.61/5

Read Reviews (8)
SEO

4.29/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Rewards

4.41/5

Read Reviews (53)
Dashboard

4.13/5

Read Reviews (31)
Gamification

2.04/5

Read Reviews (18)
Personalization

3.61/5

Read Reviews (8)
SEO

4.29/5

Read Reviews (5)

IT and Other Capabilities

for Annex Cloud

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.71/5

Read Reviews (173)
Data Export

4.52/5

Read Reviews (51)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.71/5

Read Reviews (173)
Data Export

4.52/5

Read Reviews (51)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

5.00/5

Read Reviews (210)
Chat Support

4.99/5

Read Reviews (207)
Phone Support

4.98/5

Read Reviews (75)
24/7 Support

4.96/5

Read Reviews (513)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

5.00/5

Read Reviews (210)
Chat Support

4.99/5

Read Reviews (207)
Phone Support

4.98/5

Read Reviews (75)
24/7 Support

4.96/5

Read Reviews (513)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.97/5

Read Reviews (3)
Analytics

4.80/5

Read Reviews (96)
Custom Reports

4.47/5

Read Reviews (199)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.97/5

Read Reviews (3)
Analytics

4.80/5

Read Reviews (96)
Custom Reports

4.47/5

Read Reviews (199)

Software Failure Risk Guidance

?

for Annex Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Annex Cloud

Vendor Profile Details

Company Name

Annex Cloud

Company Website

https://www.annexcloud.com/

HQ Location

Playa Vista, Los Angeles

Employees

51-100

Social

Financials

Private