Miva eCommerce Overview

Miva offers a versatile ecommerce software solution tailored for businesses with extensive product lines, such as auto parts sellers and industrial suppliers. Its secure shopping cart platform is designed to support complex business needs, providing full control over online stores without requiring coding expertise. Miva's platform is particularly adept at handling challenges that other platforms may struggle with, making it an ideal choice for B2B operations. The software's flexibility and functionality help businesses grow revenue and improve ROI, serving diverse industries like decorative films and marine distribution. Notably, Miva ensures a fast and reliable ecommerce experience, empowering independent merchants to excel online.

Use Cases

Customers recommend Helpdesk Management, Order Management, Onboarding, as the business use cases that they have been most satisfied with while using Miva eCommerce.

Other use cases:

  • Engagement Management
  • Products & Pricelist Management
  • Loyalty Management
  • Merchandising
  • Sending & Publishing Communications
  • Workflow Management
  • Buyer Engagement
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Miva eCommerce.

Other priorities:

  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Launch New Products
  • Increase Customer Life Time Value
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Consistency
  • Improve Navigation
  • Improve Stakeholder Relations
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Miva eCommerce Use-Cases and Business Priorities: Customer Satisfaction Data

Miva eCommerce works with different mediums / channels such as Phone Calls. Promotions. Website etc.

Miva eCommerce's features include Templates, Personalization, SEO, etc. and Miva eCommerce support capabilities include Chat Support, Phone Support, Email Support, etc. also Miva eCommerce analytics capabilities include Custom Reports, and Analytics.

Reviews

"...With Miva Merchant, you really don't need any, especially with the new version coming out soon, but one must have is the Tool Kit module formerly developed and owned by EmporiumPlus but now owned and supported by Miva Merchant directly...." Peer review by Ted H., Internet

Miva eCommerce, ShippingEasy, Shippo, Skubana, ShipStation, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Miva-ecommerce platform offers feature-rich, future-ready software to enhance business sales. Designed to evolve businesses to the next level.

Popular Business Setting

for Miva eCommerce

Top Industries

  • Internet
  • Retail
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Miva eCommerce is popular in Internet, Retail, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Miva eCommerce Customer wins, Customer success stories, Case studies

How can Miva eCommerce optimize your Helpdesk Management Workflow?

How does Miva eCommerce facilitate Order Management?

What solutions does Miva eCommerce provide for Onboarding?

What Are the key features of Miva eCommerce for Engagement Management?

What makes Miva eCommerce ideal for Products & Pricelist Management?

11 buyers and buying teams have used Cuspera to assess how well Miva eCommerce solved their E-Commerce Platform needs. Cuspera uses 1796 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Clint Pharmaceuticals - Pharmaceuticals - Pharmaceuticals

Miva helped Clint Pharmaceuticals overhaul its ecommerce and ERP systems. Clint needed FDA-compliant tracking and a modern customer experience for B2B medical clients. Miva delivered a custom ecommer...ce platform with advanced pricing, order, and fulfillment features. Integration with NetSuite ERP enabled seamless operations. Clint now offers a premium, compliant omni-channel experience and continues to grow sales.

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Rally House - Retail - Retail

Miva helped Rally House fix slow site speed and outages that hurt sales during big sporting events. The new Miva ecommerce platform integrated with NetSuite and improved data flow for a large product... catalog. Rally House used Miva Connect for custom integrations and Searchspring for fast product launches. After launch, monthly revenue jumped 123%, conversion rate rose 17%, and transactions increased 59%. Site speed improved by 57%, and mobile homepage speed went up 52%.

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Crown Automotive - Automotive - Automotive

Miva enabled Crown Automotive to launch a B2B ecommerce site that supports over 9,000 unique Jeep parts. The platform integrated with Crown's ERP system, streamlining sales and order processing. Crow...n saw a 28% increase in gross sales and a 32% rise in average order value after upgrading their site. Web orders now account for 35% of daily sales, and the sales team saves over 10 hours per week. Customer satisfaction rose by 50% and total units sold increased by 18%.

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Ray O'Herron Company - Retail - retail

Miva helped Ray O'Herron Company upgrade from an outdated Magento site to a modern ecommerce platform. The new site offers custom portals for police, fire, and EMS departments, with personalized shop...ping and product segmentation. Sensitive products now require approval, improving security. The redesign improved user experience and made ecommerce a main driver of business growth. Owner Chris O'Herron praised Miva for supporting their evolution and growth.

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Ironmaster - Consumer Goods - Consumer Goods

Ironmaster used Miva's ProPerform to fix slow site speeds and boost SEO. Their new website had frustrated customers with long load times and security worries. Miva's team ran a full audit, found tech...nical issues, and made targeted fixes. Desktop performance scores jumped from 63 to 94, mobile from 54 to 85, and SEO from 85 to 92. Customer trust and team confidence improved. Ironmaster now plans regular audits to keep their ecommerce site strong.

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Decorative Films, LLC - Manufacturing - manufacturing

Miva's ecommerce platform helped Decorative Films, LLC create a modern B2C shopping experience. The new site features a custom visualizer tool and responsive design. Customers can now see and select ...window treatments in real-world settings. Decorative Films saw a 78% increase in desktop average order value, 120% on mobile, and 60% on tablet. The site improved efficiency and streamlined backend processes for the company.

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Miva Getting Started - Marketing

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Frequently Asked Questions(FAQ)

for Miva eCommerce

What is Miva eCommerce?

Miva is an Ecommerce SaaS Platform for driving sales. It helps to acquire customers and increase sales & revenue.

Miva supports the critical marketing integrations like shipping and warehouse integration, direct ERP, OMS & WMS integrations, tax calculation and inventory management. Its native functionality simplifies and streamlines all the processes and manages pricing, promotion, and payment options in an easy-to-use interface.

Its uptime and robust functionality, integrating with the critical management systems, converting and retain loyal eCommerce buyers, manage all online sales with a single Miva site, assists to build e-commerce stores which the business deserves.

What is Miva eCommerce used for?

Miva eCommerce is a E-Commerce Platform Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Helpdesk Management, Order Management and Onboarding .

What are the top features of Miva eCommerce?

Templates, Personalization and SEO are some of the top features of Miva eCommerce.

Who uses Miva eCommerce?

Miva eCommerce is used by Internet, Retail and Information Technology And Services among other industries.

What are Miva eCommerce alternatives?

ShippingEasy, Shippo, Skubana and ShipStation are popular alternatives for Miva eCommerce.

Where is Miva eCommerce located?

Miva eCommerce is headquartered at 16745 West Bernardo Drive, Fourth Floor San Diego, CA 92127.
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Peers used Miva eCommerce for helpdesk management and order management

Miva eCommerce Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Custom Reports

4.44/5 ★

Read Reviews (243)
Analytics

3.82/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Custom Reports

4.44/5 ★

Read Reviews (243)
Analytics

3.82/5 ★

Read Reviews (22)

Software Failure Risk Guidance

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for Miva eCommerce

Overall Risk Meter

Low Medium High

Top Failure Risks for Miva eCommerce

Miva, Inc. News

Product

Miva Introduces AI-Powered Admin Assistant, Native Margin Awareness ...

Miva has launched Miva 26 R1, featuring AI Insights, an AI-powered admin assistant integrated into the ecommerce platform's admin interface. This update allows merchants to use natural-language prompts for data analysis and decision-making without exporting data. The release also includes a refreshed admin interface, Margin Awareness for profitability analysis, and expanded product charges. Miva 26 R1 is now available to merchants.

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Product

Miva Unveils Innovative AI-Driven Solutions to Enhance E-commerce ...

Miva has launched Miva 26 R1, introducing AI-driven features like AI Insights to enhance e-commerce merchant operations. This update includes a natural language reporting assistant, improved admin interface, and new profitability tools such as Margin Awareness and UPS InsureShield integration. These innovations aim to boost revenue and operational efficiency while maintaining data privacy.

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Product

Miva Adds Merchandising to Vexture: AI-Powered Product Recommendations That Help Merchants Stay Ahead of the Competition

Miva has launched a dynamic merchandising feature for its Vexture AI tool, enabling merchants to use natural language prompts for personalized product recommendations. This AI-powered feature enhances product discovery by adapting to customer behavior and catalog updates, offering a competitive edge in ecommerce through efficient, context-aware merchandising.

Read more →
Product

Miva Adds Merchandising to Vexture: AI-Powered Product Recommendations That Help Merchants Stay Ahead of the Competition - PR Newswire

Miva has launched dynamic merchandising for its Vexture AI tool, enhancing product recommendations for merchants. This feature uses natural language and contextual AI to automate merchandising, offering personalized suggestions that adapt to customer behavior and catalog changes. Vexture aims to improve ecommerce by integrating AI-driven search and merchandising, providing Miva merchants with a competitive edge through increased conversions and brand loyalty.

Read more →

Miva, Inc. Profile

Company Name

Miva, Inc.

Company Website

https://www.miva.com/

Year Founded

1999

HQ Location

16745 West Bernardo Drive, Fourth Floor San Diego, CA 92127

Employees

51-100

Social

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Financials

M&A