Miva eCommerce Overview

Miva offers a versatile ecommerce software solution tailored for businesses with extensive product lines, such as auto parts sellers and industrial suppliers. Its secure shopping cart platform is designed to support complex business needs, providing full control over online stores without requiring coding expertise. Miva's platform is particularly adept at handling challenges that other platforms may struggle with, making it an ideal choice for B2B operations. The software's flexibility and functionality help businesses grow revenue and improve ROI, serving diverse industries like decorative films and marine distribution. Notably, Miva ensures a fast and reliable ecommerce experience, empowering independent merchants to excel online.

Use Cases

Customers recommend Helpdesk Management, Order Management, Onboarding, as the business use cases that they have been most satisfied with while using Miva eCommerce.

Other use cases:

  • Engagement Management
  • Products & Pricelist Management
  • Loyalty Management
  • Merchandising
  • Sending & Publishing Communications
  • Workflow Management
  • Buyer Engagement
See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Miva eCommerce.

Other priorities:

  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Launch New Products
  • Increase Customer Life Time Value
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Consistency
  • Improve Navigation
  • Improve Stakeholder Relations
See all business priorities See less business priorities

Miva eCommerce Use-Cases and Business Priorities: Customer Satisfaction Data

Miva eCommerce works with different mediums / channels such as Phone Calls. Promotions. Website etc.

Miva eCommerce's features include Templates, Personalization, SEO, etc. and Miva eCommerce support capabilities include Chat Support, Phone Support, Email Support, etc. also Miva eCommerce analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Developer can change the price of products based on membership in a group...." Peer review by Verified User, Employee in Information Technology

Peer review evidence (same sources as the product rating summary)

"...We are an independent Miva Merchant support organization that helps clients leverage the power of the Miva Merchant e-commerce platform...." Peer review by Steven Seale, Senior Solution Architect / Technical Project Manager, WFH Systems
"...End users like the Manage Orders features...." Peer review by Verified User, Employee in Information Technology
"...They have a brilliant team of developers, as well as very professional account/project managers...." Peer review by Ron G., Internet

Miva eCommerce, ShippingEasy, ShipStation, nopCommerce, EZOfficeInventory, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Miva-ecommerce platform offers feature-rich, future-ready software to enhance business sales. Designed to evolve businesses to the next level.

Popular Business Setting

for Miva eCommerce

Top Industries

  • Internet
  • Retail
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Miva eCommerce is popular in Internet, Retail, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Miva eCommerce Customer wins, Customer success stories, Case studies

How does Miva eCommerce facilitate Helpdesk Management?

Why is Miva eCommerce the best choice for Order Management?

What Are the key features of Miva eCommerce for Onboarding?

What benefits does Miva eCommerce offer for Engagement Management?

How does Miva eCommerce address your Products & Pricelist Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Miva eCommerce solved their E-Commerce Platform needs. Cuspera uses 1796 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Marketview Liquor - Retail - Small

Rochester, USA

Miva helped Marketview Liquor fix a buggy website that hurt sales and SEO. The old platform made it hard to add features and caused many customer complaints. After switching to Miva, Marketview saw a... 37% increase in transactions and a 46% rise in revenue. Customers can now easily reorder and track deliveries. The team can also give better phone support with improved reporting.

Essential Depot - Consumer Goods - Small

Sebring, USA

Miva helped Essential Depot boost sales revenue by 20% and add $480,000 in annual international orders. The ecommerce platform automated Harmonized Tariff codes, saving 32 man-hours monthly. Essentia...l Depot also saved 100 man-hours per month from other site customizations. Shipping errors dropped by 33% with ShipWorks integration. Page load times improved by 52%, and customers praised the new site experience.

Oliver + S - Apparel & Fashion - Small

Brooklyn, USA

Oliver + S used Miva to shift from wholesale to direct-to-consumer sales. They needed an ecommerce platform that could handle rapid growth and offer flexible design. Miva enabled seamless integration... with their website and supported both B2C and wholesale accounts. Responsive design improved mobile shopping for customers. Online sales grew from zero to $250k per year after switching to Miva.

Crown Automotive - Automotive - Medium

Canton, USA

Miva enabled Crown Automotive to launch a B2B ecommerce site that supports over 9,000 unique Jeep parts. The platform integrated with Crown's ERP system, streamlining sales and order processing. Crow...n saw a 28% increase in gross sales and a 32% rise in average order value after upgrading their site. Web orders now account for 35% of daily sales, and the sales team saves over 10 hours per week. Customer satisfaction rose by 50% and total units sold increased by 18%.

Lotus Sculpture - Retail - Small

USA

Miva helped Lotus Sculpture modernize its ecommerce site, replacing an outdated Yahoo platform. The new site features responsive design, improved product displays, and seamless UPS integration. These... changes saved 10 hours per month and doubled mobile traffic. Revenue increased by 180% after launch. Sales via mobile grew by over 100%.

Clint Pharmaceuticals - Pharmaceuticals - Small

Nashville, USA

Miva helped Clint Pharmaceuticals overhaul its ecommerce and ERP systems. Clint needed FDA-compliant tracking and a modern customer experience for B2B medical clients. Miva delivered a custom ecommer...ce platform with advanced pricing, order, and fulfillment features. Integration with NetSuite ERP enabled seamless operations. Clint now offers a premium, compliant omni-channel experience and continues to grow sales.

Miva Getting Started - Marketing

Video Thumbnail

Frequently Asked Questions(FAQ)

for Miva eCommerce

What is Miva eCommerce?

Miva is an Ecommerce SaaS Platform for driving sales. It helps to acquire customers and increase sales & revenue.

Miva supports the critical marketing integrations like shipping and warehouse integration, direct ERP, OMS & WMS integrations, tax calculation and inventory management. Its native functionality simplifies and streamlines all the processes and manages pricing, promotion, and payment options in an easy-to-use interface.

Its uptime and robust functionality, integrating with the critical management systems, converting and retain loyal eCommerce buyers, manage all online sales with a single Miva site, assists to build e-commerce stores which the business deserves.

What is Miva eCommerce used for?

Miva eCommerce is a E-Commerce Platform Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Helpdesk Management, Order Management and Onboarding .

What are the top features of Miva eCommerce?

Templates, Personalization and SEO are some of the top features of Miva eCommerce.

Who uses Miva eCommerce?

Miva eCommerce is used by Internet, Retail and Information Technology And Services among other industries.

What are Miva eCommerce alternatives?

ShippingEasy, ShipStation, NopCommerce and EZOfficeInventory are popular alternatives for Miva eCommerce.

Where is Miva eCommerce located?

Miva eCommerce is headquartered at 16745 West Bernardo Drive, Fourth Floor San Diego, CA 92127.
lightning

Peers used Miva eCommerce for helpdesk management and order management

Miva eCommerce Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.05/5

Read Reviews (1)
Custom Reports

4.44/5

Read Reviews (243)
Analytics

3.82/5

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.05/5

Read Reviews (1)
Custom Reports

4.44/5

Read Reviews (243)
Analytics

3.82/5

Read Reviews (22)

Software Failure Risk Guidance

?

for Miva eCommerce

Overall Risk Meter

Low Medium High

Top Failure Risks for Miva eCommerce

Miva, Inc. News

Product

Miva Introduces AI-Powered Admin Assistant, Native Margin Awareness ...

Miva has launched the Miva 26 R1 release, featuring an AI-powered admin assistant called AI Insights, which integrates directly with store data for real-time insights. The update also includes a modernized admin interface, margin awareness tools, and expanded product charges. These enhancements aim to help ecommerce merchants improve revenue and margins while maintaining data privacy.

Product

Miva Introduces AI-Powered Admin Assistant, Native Margin Awareness ...

Miva has launched Miva 26 R1, featuring AI Insights, an AI-powered admin assistant integrated into the ecommerce platform's admin interface. This update allows merchants to use natural-language prompts for data analysis and decision-making without exporting data. The release also includes a refreshed admin interface, Margin Awareness for profitability analysis, and expanded product charges. Miva 26 R1 is now available to merchants.

Product

Miva Unveils Innovative AI-Driven Solutions to Enhance E-commerce ...

Miva has launched Miva 26 R1, introducing AI-driven features like AI Insights to enhance e-commerce merchant operations. This update includes a natural language reporting assistant, improved admin interface, and new profitability tools such as Margin Awareness and UPS InsureShield integration. These innovations aim to boost revenue and operational efficiency while maintaining data privacy.

Product

Miva Adds Merchandising to Vexture: AI-Powered Product Recommendations That Help Merchants Stay Ahead of the Competition

Miva has launched a dynamic merchandising feature for its Vexture AI tool, enabling merchants to use natural language prompts for personalized product recommendations. This AI-powered feature enhances product discovery by adapting to customer behavior and catalog updates, offering a competitive edge in ecommerce through efficient, context-aware merchandising.

Miva, Inc. Profile

Company Name

Miva, Inc.

Company Website

https://www.miva.com/

Year Founded

1999

HQ Location

16745 West Bernardo Drive, Fourth Floor San Diego, CA 92127

Employees

51-100

Social

Financials

M&A