LogMeIn Central Overview

LogMeIn Central allows remote monitoring and management of devices. Remote access is deployed, systems are kept up-to-date, and routine tasks are automated.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Contract Management, as the business use cases that they have been most satisfied with while using LogMeIn Central.

Other use cases:

  • Engagement Management
  • Groups Management
  • Conference Call Management
  • Rating And Review Management
  • Workflow Management
  • Performance Management
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using LogMeIn Central.

Other priorities:

  • Acquire Customers
  • Launch New Products
  • Improve Stakeholder Relations
  • Scale Best Practices
See all business priorities See less business priorities

LogMeIn Central Use-Cases and Business Priorities: Customer Satisfaction Data

LogMeIn Central works with different mediums / channels such as Website.

LogMeIn Central's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and LogMeIn Central support capabilities include Email Support, 24/7 Support, Phone Support, etc. also LogMeIn Central analytics capabilities include Custom Reports, and Analytics.

Reviews

"...This helps us support the end users when they encounter problems without having to rely on them to describe the problems they are having...." Peer review by Technician in Information Technology

Peer review evidence (same sources as the product rating summary)

"...Use it for remotely logging into other desktops for various maintenance tasks, or for helpdesk...." Peer review by Ken L, Management Director
"...We are able to assist employees troubleshooting their computers remotely or share a screen to consult on a project...." Peer review by Craig West, CEO (Chief Executive Officer), Psychwest, Clinical & Forensic Psychology, Inc.
"...With the added cost has come ZERO additional features, so it's frustrating to renew our contract every year knowing that they are getting more and we are only getting the same...." Peer review by Verified User, Director in Information Technology, Legal Services

LogMeIn Central, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for LogMeIn Central

Top Industries

  • Information Technology and Services
  • Computer Software
  • Accounting

Popular in

  • Small Business
  • Mid Market
  • Enterprise

LogMeIn Central is popular in Information Technology And Services, Computer Software, and Accounting and is widely used by Small Business, Mid Market, and Enterprise.

LogMeIn Central Customer wins, Customer success stories, Case studies

What benefits does LogMeIn Central offer for Helpdesk Management?

What benefits does LogMeIn Central offer for Collaboration?

How does LogMeIn Central facilitate Contract Management?

What benefits does LogMeIn Central offer for Engagement Management?

How can LogMeIn Central enhance your Groups Management process?

11 buyers and buying teams have used Cuspera to assess how well LogMeIn Central solved their Reviews and Reputation needs. Cuspera uses 1323 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

 

InfoComm 2020: GoToMeeting by LogMeIn is Powering Remote Work

GoToMeeting by LogMeIn is highlighted at InfoComm 2020 for its role in powering remote work, showcasing its capabilities in facilitating remote communication and collaboration.

Read on →
 

Southern New Hampshire University - Education - Very Large

Manchester, USA

Rescue helped Southern New Hampshire University support over 240,000 users, including 130,000 online students. The Client Services team reduced average speed to answer from 1.5 minutes to just 25-40 ...seconds. They managed peak support volumes with minimal delay and met strict chat abandonment targets. Rescue enabled seamless remote support, device control, and ServiceNow integration. SNHU scaled from 10 to 75 agents, supporting rapid growth and high user satisfaction.

 

Southern New Hampshire University - Education - Very Large

Manchester, USA

Rescue helped Southern New Hampshire University support over 240,000 users, including 130,000 online students. The Client Services team reduced average speed to answer from 1.5 minutes to just 25-40 ...seconds. They managed peak support volumes with only a 10-15 second increase in pickup time. Chat abandonment rates met strict SLAs, with users waiting just 30 seconds on average. Rescue's integration with ServiceNow streamlined workflows and enabled SNHU to scale support from 10 to 75 agents. This allowed SNHU to grow its online student base while maintaining high customer satisfaction.

DeCicco & Sons - Retail - Medium

Westchester, USA

LogMeIn Resolve helped DeCicco & Sons improve IT support across 11 supermarket locations. The IT team now solves problems faster and can work remotely. This change reduced the need for onsite visits ...and long phone calls. Store operations run smoother and staff are happier. The company keeps growing with reliable technology support.

Fullsteam - Information Technology And Services - Medium

Auburn, USA

Fullsteam used LogMeIn Rescue to unify remote support across its subsidiaries. Before Rescue, each business unit used different tools, causing confusion and inefficiency. Rescue let Fullsteam manage ...support for all brands from one platform. The brandable Calling Card feature kept each subsidiary's identity. Support teams now handle both internal IT and customer-facing issues on Windows and macOS. Fullsteam reduced tool sprawl, cut costs, and improved training. Session analytics and reporting help fix problems faster. Clients see a more professional support experience.

Integrated Partner Solutions - Information Technology And Services - Small

LogMeIn Resolve helps Integrated Partner Solutions automate engineering processes. The company uses document management workflows to secure engineering data. LogMeIn Resolve is vital for their busine...ss success. They eliminate data reentry and extra file copies. This creates a single source of truth for their clients.

Frequently Asked Questions (FAQ)

What buyers ask before choosing LogMeIn Central

What is LogMeIn Central used for?

LogMeIn Central is a Reviews and Reputation Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Helpdesk Management, Collaboration and Contract Management .

What are the top features of LogMeIn Central?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of LogMeIn Central.

Who uses LogMeIn Central?

LogMeIn Central is used by Information Technology And Services, Computer Software and Accounting among other industries.

What are LogMeIn Central alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for LogMeIn Central.

Where is LogMeIn Central located?

LogMeIn Central is headquartered at 320 Summer Street, Boston, MA 02210.
lightning

Peers used LogMeIn Central for helpdesk management and collaboration

LogMeIn Central Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

3.95/5 ★

Read Reviews (69)
Analytics

3.54/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

3.95/5 ★

Read Reviews (69)
Analytics

3.54/5 ★

Read Reviews (19)

Software Failure Risk Guidance

?

for LogMeIn Central

Overall Risk Meter

Low Medium High

Top Failure Risks for LogMeIn Central

Logmein Inc News

Product

GoTo and Nexthink Deepen Collaboration with LogMeIn Rescue and Nexthink Infinity Integration

GoTo and Nexthink have deepened their collaboration by integrating LogMeIn Rescue with Nexthink Infinity. This bidirectional integration enhances digital workplace support by providing IT teams with one-click access to connect device intelligence with AI-powered remote support. The integration streamlines IT troubleshooting, improving speed, accuracy, and employee experience.

Product

GoTo and Nexthink Expand Partnership with Bidirectional Integration Between LogMeIn Rescue and Nexthink Infinity

GoTo and Nexthink have expanded their partnership by integrating LogMeIn Rescue with Nexthink Infinity. This bidirectional integration enhances IT support workflows by allowing technicians to launch sessions directly from Nexthink, access live device data, and execute remote actions. The integration aims to improve speed, accuracy, and employee experience for IT teams globally.

Product

GoTo Transforms AI Into a Strategic Partner for IT Teams With Latest Innovations for LogMeIn Solutions

GoTo has introduced significant AI-driven enhancements to its LogMeIn Resolve and LogMeIn Rescue products. These updates include agentic AI for automated issue resolution, real-time device insights, and enhanced security features. The innovations aim to transform IT workflows by integrating AI as a strategic partner, enabling IT teams to operate more efficiently and securely.

Partnership

GoTo Creates New LogMeIn Partner Network to Specifically Serve MSPs, GSIs, and Resellers

GoTo has launched the LogMeIn Partner Network to provide tailored support, incentives, and training for MSPs, VARs, GSIs, and resellers. This new program aims to address the specific needs of partners working with LogMeIn products, offering resources like product training, certifications, and co-marketing opportunities. The initiative seeks to enhance partner growth and competitiveness in the market.

Logmein Inc Profile

Company Name

Logmein Inc

Company Website

//logmein.com

Year Founded

2003

HQ Location

320 Summer Street, Boston, MA 02210

Employees

1001-5000

Social

Financials

IPO