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Sprinklr Social: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Sprinklr Social
Brand: Sprinklr Social
Rating: 3.97 (3458 reviews)

3.97 5

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(3458)

Delivers a positive experience that’s true to your brand

Sprinklr Social Overview

Sprinklr Social is an AI-powered solution for managing social media, helping users understand and engage with customers across channels. A free trial is available.

Use Cases

Customers recommend Social Media Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Sprinklr Social.

Other use cases:

Content Management
Advertisement
Campaign Management
Workflow Management
Collaboration
Competitive Intelligence
Social Media Marketing

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Sprinklr Social.

Other priorities:

Improve Digital And Social Presence
Build Brand Awareness
Improve Brand Engagement
Launch New Products
Acquire Customers
Enter New Markets Internationally Or Locally
Establish Thought Leadership
Improve Internal Communications

See all business priorities See less business priorities

Sprinklr Social Use-Cases and Business Priorities: Customer Satisfaction Data

Sprinklr Social works with different mediums / channels such as Social Media.

Sprinklr Social's features include Dashboard, Personalization, Live Monitoring, etc. and Sprinklr Social support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Sprinklr Social analytics capabilities include Analytics, and Custom Reports.

Reviews

"We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-t...ime, which is so powerful to engage the right people. These integrated aspects of the platform are what makes Sprinklr so appealing for us." - Manolo Winkler

Sprinklr Social, Renderforest Video, InVideo, Walls.io, Missinglettr, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sprinklr Social

Top Industries

Marketing and Advertising
Restaurants
Internet

Popular in

Large Enterprise
Mid Market
Enterprise

Sprinklr Social is popular in Marketing And Advertising, Restaurants, and Internet and is widely used by Large Enterprise, Mid Market, and Enterprise.

Comprehensive Insights on Sprinklr Social Use Cases

What makes Sprinklr Social ideal for Communication Management?

Sprinklr provides a platform for managing social media activity. It helps organizations publish posts, collect feedback, and track social trends. Sprinklr enables users to streamline content creation, organize posts, and monitor social media responses. Although Sprinklr is useful, it has limitations, including occasional publishing issues and challenges with removing previously published posts.

"...I was just encountering a weird pre-set within a social monitoring dashboard and wanted to reach out to Sprinklr Core to see if there was a simple way of resolving it...." Peer review by Jamie P

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What Are the key features of Sprinklr Social for Engagement Management?

Why is Sprinklr Social the best choice for Content Management?

Sprinklr helps users schedule and post content across multiple accounts. It enables users to organize content and photos, making it easier to manage large amounts of information. The platform facilitates sharing content across different accounts and team members, allowing for streamlined collaboration. Sprinklr can be complex to use, and some features could be more intuitive.

"...Publishing, community management and content management for over 50 brands under the same parent comapny...." Peer review by Danielle S, Senior Digital Account Manager & Strategist, Marketing and Advertising

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How does Sprinklr Social facilitate Advertisement?

Sprinklr provides a robust advertising platform that enables businesses to create, schedule, and deploy ads across various platforms. The platform includes tools for managing budgets, tracking performance, and ensuring brand consistency. Although Sprinklr offers a comprehensive suite of advertising tools, it may present a steep learning curve for new users.

"...Social listening, advertising, analytics, command center, and community management, Sprinklr has it all...." Peer review by User

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37+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Sprinklr Social solved their Social Media Marketing needs. Cuspera uses 3458 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Manolo Winkler Head of Global Social Media Acer	We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us. Testimonial By Manolo Winkler
Lori Seaman Director of Social Media and Digital Marketing for the CoE AAA	When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel data with Sprinklr data, customize their environment,... and customize their reports — all things we couldn’t do with past solutions. Testimonial By Lori Seaman
Asher Yiftachel Head of Paid Acquisition, Software Technology WalkMe	Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus without it. Testimonial By Asher Yiftachel

CUSTOMERS	TESTIMONIALS
Manolo Winkler Head of Global Social Media Acer	We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us. Testimonial By Manolo Winkler
Lori Seaman Director of Social Media and Digital Marketing for the CoE AAA	When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel data with Sprinklr data, customize their environment,... and customize their reports — all things we couldn’t do with past solutions. Testimonial By Lori Seaman
Asher Yiftachel Head of Paid Acquisition, Software Technology WalkMe	Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus without it. Testimonial By Asher Yiftachel

Case Studies

Consumer Electronics

CASE STUDY Acer

Acer had trouble managing many social media accounts and reports across 160 countries. They wanted to make their marketing and customer service work better together. Acer used Sprinklr to bring all t...heir marketing and service workflows into one place. This helped them keep their brand the same everywhere and make decisions faster. With Sprinklr, Acer published over 30,000 marketing posts in 6 months, increased customer care responses by 18%, and reused marketing assets 50% more often.

Telecommunications

CASE STUDY Vodafone Germany

Vodafone Germany wanted to make its social advertising team faster and more efficient. They used Sprinklr's Social Advertising with AI tools like Auto Boost and Smart Bidding. The team automated many... tasks and saved a lot of time. They created over 1,200 ads and saved 34 workdays with Auto Boost. The solution helped them boost engagement and improve return on ad spend.

Retail

CASE STUDY IKEA

IKEA wanted to better understand what people say about their brand online. They needed a way to watch social media and news all the time and share what they learned with their teams. IKEA used Sprink...lr’s platform to get real-time insights and alerts about their brand. The solution helped them spot trends and possible problems early. Now, IKEA can see how their brand is doing around the world and share clear reports with their teams.

Transportation/Trucking/Railroad

CASE STUDY Uber

Uber wanted to improve customer service as it grew worldwide. The company used Sprinklr to manage brand content and respond to customer needs faster. Uber added more team members and used Sprinklr AI... to handle many customer messages. With Sprinklr Service, over 1,000 agents now help customers quickly. Uber saw a 33% reduction in first response time, an 8% improvement in case response SLA, and 89 seconds less in average case handling time.

Consumer Electronics

CASE STUDY Lenovo

Lenovo wanted to improve their social media strategy. They used Sprinklr Advocacy to help employees create and share content that mattered to them and their networks. The tool worked for all regions ...and company initiatives. Lenovo saw a 260% increase in social sharing. This helped them reach more people and build a stronger brand online.

Banking

CASE STUDY Standard Chartered Bank

Standard Chartered Bank wanted to make online banking easier and faster for its customers. The bank needed to monitor conversations across all channels and understand customer needs better. They used... Sprinklr’s unified platform to track interactions, listen on social channels, and analyze customer data. In four years, they handled one million customer engagements. Social care interactions grew by 10% year over year. 90% of first responses happened within 10 minutes.

AI-Powered Social Listening to Boost Your Social Media Strategy

Frequently Asked Questions(FAQ)

for Sprinklr Social

What is Sprinklr Social?

Sprinklr Social enables AI-powered listening and engaging on all social and messaging channels to provide better customer engagement at a reduced cost, increased revenues and manage brand risk.

Sprinklr Modern Sales & Engagement’s Listen feature enables engaging in all owned public digital conversations, explores topics, themes and keywords and enables crisis detection with AI-powered alerts and always-on notifications. The Triage feature detects language and sentiment to engage with customers better, and routes inbound messages to the right team based on keywords and AI models for understanding context.

The Engage feature enables the creation of content that sparks engagement across the social and messaging channels, publishes content ensuring adherence to brand guidelines and tone, and enables responses at scale with AI-supported suggestions to responses

What is Sprinklr Social used for?

Sprinklr Social is a Social Media Marketing Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Social Media Management, Communication Management and Engagement Management .

What are the top features of Sprinklr Social?

Dashboard, Personalization and Live monitoring are some of the top features of Sprinklr Social.

Who uses Sprinklr Social?

Sprinklr Social is used by Marketing And Advertising, Restaurants and Internet among other industries.

What are Sprinklr Social alternatives?

Renderforest Video, InVideo, Walls.Io and Missinglettr are popular alternatives for Sprinklr Social.

Where is Sprinklr Social located?

Sprinklr Social is headquartered at 29 West 35th Street, 7th Floor, New York, NY 10001 USA.

Peers used Sprinklr Social for social media management and communication management

Sprinklr Social Competitors

More Sprinklr Social Alternatives...

Sprinklr Social Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	2.62/5 ★ Read Reviews (5)
Analytics	4.42/5 ★ Read Reviews (296)
Custom Reports	4.23/5 ★ Read Reviews (695)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	2.62/5 ★ Read Reviews (5)
Analytics	4.42/5 ★ Read Reviews (296)
Custom Reports	4.23/5 ★ Read Reviews (695)

Software Failure Risk Guidance

for Sprinklr Social

Overall Risk Meter

Low Medium High

Top Failure Risks for Sprinklr Social

Sprinklr Inc. News

Financial 28/05/2025

Sprinklr (CXM) to Release Quarterly Earnings on Wednesday - MarketBeat

Sprinklr (CXM) will announce its quarterly earnings results on Wednesday, providing insights into its financial performance for the recent period.

Financial 14/05/2025

Sprinklr Announces Date of First Quarter Financial Results - StreetInsider

Sprinklr will announce its first quarter financial results on a specified date. This update provides investors and stakeholders with the upcoming schedule for the company's financial disclosure.

Customer 13/05/2025

Aramex partners with Sprinklr to elevate customer experience

Aramex has expanded its partnership with Sprinklr to enhance digital customer experience across 65+ countries. Aramex will leverage Sprinklrs Unified-CXM platform, including Case Management, Sprinklr Voice, and Conversational AI, to deliver AI-driven, scalable customer interactions. The collaboration builds on Aramexs use of Sprinklr Service since 2022, integrating automation and WhatsApp for improved last-mile delivery and 24/7 customer support.

Partnership 12/05/2025

Aramex partners with Sprinklr to elevate customer experience across more than 65 countries

Aramex has partnered with Sprinklr to enhance its customer experience operations in over 65 countries. This collaboration leverages Sprinklrs unified customer experience management platform to streamline digital engagement and support Aramexs global logistics and delivery services.

Sprinklr Inc. Profile

Company Name

Sprinklr Inc.

Company Website

//sprinklr.com

Year Founded

2009

HQ Location

29 West 35th Street, 7th Floor, New York, NY 10001 USA

Employees

1001-5000

Social

Financials

PRIVATE

Sprinklr Social: Use-Cases, Insights and Reviews | 2025 Cuspera

Delivers a positive experience that’s true to your brand

Failure Risk for Sprinklr Social ?

Sprinklr Social Overview

Use Cases

Business Priorities

Sprinklr Social Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Sprinklr Social Use Cases

What Are the key features of Sprinklr Social for Social Media Management?

What makes Sprinklr Social ideal for Communication Management?

What Are the key features of Sprinklr Social for Engagement Management?

Why is Sprinklr Social the best choice for Content Management?

How does Sprinklr Social facilitate Advertisement?

37+ more Business Use Cases

Customer Testimonials

Case Studies

CASE STUDY Acer

CASE STUDY Vodafone Germany

CASE STUDY IKEA

CASE STUDY Uber

CASE STUDY Lenovo

CASE STUDY Standard Chartered Bank

Video

AI-Powered Social Listening to Boost Your Social Media Strategy

Frequently Asked Questions(FAQ)

What is Sprinklr Social?

What is Sprinklr Social used for?

What are the top features of Sprinklr Social?

Who uses Sprinklr Social?

What are Sprinklr Social alternatives?

Where is Sprinklr Social located?

Peers used Sprinklr Social for social media management and communication management

Sprinklr Social Competitors

Sprinklr Social Features

Software Failure Risk Guidance

Sprinklr Inc. News

Sprinklr (CXM) to Release Quarterly Earnings on Wednesday - MarketBeat

Sprinklr Announces Date of First Quarter Financial Results - StreetInsider

Aramex partners with Sprinklr to elevate customer experience

Aramex partners with Sprinklr to elevate customer experience across more than 65 countries

Sprinklr Inc. Profile

Get a personalised risk report for Sprinklr Social

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