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Restaurants Case Studies and Customer Success Stories with Hearsay Relate
Taco Bell
- Restaurants
- Very Large
Irvine, USA
Yext helped Taco Bell boost its local search visibility. Taco Bell used Yext to manage and optimize listings for over... 7,000 locations. The team saw more high-quality traffic and increased conversions from local search. Yext made it easy to update business info across Google, Apple, and Bing. Taco Bell now appears in top local search results for "tacos" and "drive-thru." Yext Analytics gave Taco Bell insights into store performance and local search trends.
Yext helped Salvatore's Pizza boost online orders by fixing inaccurate listings and managing menu data across 30+ locations. The platform updated... business info on over 175 digital services, increasing listing clicks by 38% year-over-year. Salvatore's removed 200+ duplicate listings and updated 1,400+ profiles. Yext also enabled review monitoring, adding 1,000 new reviews in six months. Customer actions rose 39%, driving more online orders and better customer experiences.
Yext helped Rossopomodoro boost drive-to-store traffic and unify its digital brand identity. The team updated over 28,000 data points across... 200+ platforms, saving 354 hours per month. Store locator views rose by 66%, and clicks on local page calls-to-action increased by 57%. Map views jumped 56%, and get directions clicks grew by 36%. Centralized review management improved response rates and brand reputation.
Yext helped Qdoba Mexican Eats boost online orders by over 16,000 in just one month. The restaurant chain used Yext... to update more than 166,000 website links and manage menu information across locations. After rebranding, Qdoba fixed duplicate listings and improved search rankings for key menu terms. The result was a 14.4x return on investment in the first month. Customers found accurate menu details faster, and staff handled fewer location inquiries.
Yext helped MAX Burgers boost their listing clicks by 40% year over year. The Swedish fast food chain used Yext... to manage brand and location data across search and digital platforms. Before Yext, MAX struggled with fragmented vendor systems and lacked clear insights. With Yext, they now keep all data up to date and monitor brand reputation. Website clicks rose 64% and call clicks increased 26%.
Yext helped Marston's, a leading UK restaurant brand, boost site search volume by 260%. Click-through rates on their website increased... by 330%. Marston's used Yext to manage business data for over 1,000 locations and update 170,000 listings in one year. Yext Site Search delivered direct answers from their CMS, improving customer experience. Marston's also monitored over 400,000 reviews, raising their average star rating from 3.9 to 4.3.
Yext helped Five Guys boost online visibility and drive more restaurant visits. Five Guys used Yext to fix missing or... incorrect listings and manage reviews across 150 UK locations. With Yext, they centralized listings, reviews, and pages in one dashboard. After launch, clicks from listings grew 61% and clicks from pages rose 73%. Overall, Five Guys saw a 172% increase in clicks and a 33% higher ranking for non-branded Google searches.
Yext helped Domino's manage listings for over 6,900 US stores. Domino's needed a way to keep store information accurate across... thousands of franchise locations. Yext's platform let them update hours and details quickly, reducing errors and saving time. In 2024, Domino's used Yext to manage 6,800+ local pages. The solution made reporting easier and improved search visibility for customers.
Yext helped Church's Chicken boost its online presence and drive digital growth. The company saw a 218% increase in listing... views and a 55% rise in call clicks. Online conversion rates reached 12.84% with Yext solutions. Church's Chicken now earns an estimated $17.6 million annually from these digital improvements. Clicks for directions alone generate $3.7 million per year. Yext enabled Church's Chicken to reach new customers and measure digital ROI.
Yext helped Caribou Coffee manage over 500 store listings and keep information accurate across 175 digital services. Caribou used Yext... to update store hours, addresses, and menu items quickly, even during the COVID-19 pandemic. The team monitored and responded to more than 142,000 new customer reviews, maintaining a 4.15-star average rating. Yext reduced development time for new features by six months and improved customer satisfaction. Caribou's staff now spends less time on manual updates and more time serving coffee.
Yext helped Burger King France standardize and update online information for all its restaurants. Before Yext, Burger King France did... not control its digital data directly. With Yext, they centralized and verified details like hours, addresses, and menus across platforms. This improved search visibility and made it easier for customers to find accurate information. Each restaurant can now respond to online reviews, boosting customer satisfaction.
Yext helped Bojangles save 58,000 hours a year by enabling bulk content uploads and fast updates across digital endpoints. The small digital... team manages over 2,000 locations and 600,000 listings annually. Yext's platform made the team 9 times more efficient and delivered a 9.2x ROI in 2023. Bojangles now provides structured answers to 91% of site queries and 95% of menu searches. The team values Yext's support and actionable insights for local marketing.
Yext helped Whitbread Restaurants boost their online visibility. The company saw a 55% increase in Google views and a 52%... rise in Google Maps views. Annual clicks on their listings grew by 33%. Whitbread used Yext to update over 21,000 addresses and 14,000 phone numbers. They also refreshed more than 35,000 photos and 33,000 business descriptions. This improved their local search presence and made it easier for customers to find accurate information.
Yext helped Taco Bell boost its online visibility for unbranded search terms. Taco Bell used Yext to manage and optimize... local listings for over 7,000 locations. The solution increased Taco Bell's presence in local search results, driving more impressions and clicks. Franchisees now see their restaurants in top search results for "tacos" and similar terms. Yext Analytics gave Taco Bell deeper insights into local search trends. The partnership saved time and improved data accuracy across digital channels.
Yext helped Salvatore's Pizza fix incorrect business listings and remove over 200 duplicates. The restaurant chain updated more than 1,400... profiles and saw a 38% year-over-year increase in clicks on their listings. Salvatore's also gained a 39% annual rise in customer actions, leading to more online orders. Yext enabled Salvatore's to manage menu items and reviews across 30+ locations, improving search visibility and customer experience.
Yext helped Rossopomodoro update over 4,500 data points and share 28,000 updates across platforms in six months. The restaurant chain... saw a 56% increase in map views and a 36% rise in clicks for directions. Local pages had 66% more views and 57% more call-to-action clicks. Franchisees used Yext to manage listings, respond to reviews, and keep brand messaging consistent. Rossopomodoro improved local SEO and saved 354 hours of work per month.
Qdoba Mexican Eats used Yext to update over 42,000 location names, 35,000 addresses, and 24,000 phone numbers during a major rebranding. In just one... month, Yext-powered listings and local pages drove more than 16,000 online orders. Qdoba saw a 14.4x return on investment from Yext in that period. The platform helped Qdoba improve menu visibility and answer customer questions instantly. Accurate listings also reduced calls about hours and boosted traffic for specific menu items.
Yext helped Max Burgers boost its online visibility. The company saw a 40% year-over-year increase in clicks on its listings.... Clicks for directions grew by 40%, website clicks by 64%, and phone call clicks by 26%. Yext gave Max Burgers full control over location and brand data across search and discovery sites. Restaurant managers now focus on food, not fixing online info. Max Burgers uses Yext to monitor brand reputation and sync menu data across platforms.
Yext helped Marston's increase site search volume by 260%. Click-through rates on search results grew by 330%. Marston's used Yext... to manage data for 1,000 locations and update listings across 200+ networks. The company handled over 170,000 listing updates in 2020. With Yext, Marston's monitored 400,000+ reviews and raised its average rating from 3.9 to 4.3 stars. Structured answers now cover 96% of site queries, improving guest experience and conversions.
Retail Case Studies and Customer Success Stories with Hearsay Relate
Three Mobile
- Retail
- Large
London, UK
Three Mobile used Yext to improve its website search and customer experience. After launching Yext Search, Three saw a 42%... drop in online support requests. The platform helped Three update business info faster and answer customer questions directly on the site. Three also saw a 25% increase in Google listings clicks and a 39% rise in website clicks. Over 400,000 searches were answered and 250,000 clicks generated in the first month.
Yext helped Specsavers boost online appointment bookings and improve digital visibility. Specsavers used Yext to manage business facts across search... platforms, saving staff time and increasing efficiency. After two years, Specsavers saw a 34% year-over-year growth in monthly clicks, up from 9% before Yext. Store page visits from organic search rose by 20% in the first year. Specsavers also gained better control over online reputation and review management.
Sorbet, a South African beauty salon franchise, used Yext to boost local search visibility. They unified management of over 200... franchise locations using Yext’s suite, including Listings, Pages, Reviews, and Social. Sorbet saw a 22% annual increase in Google 'Get Directions' clicks and a 138% rise in non-branded search appearances. The average review score improved from 4.16 to 4.45 stars. Yext helped Sorbet optimize local SEO, manage reviews, and empower franchisees to engage customers online.
Yext helped Sofology fix and update thousands of store listings across digital platforms. This led to a 33% increase in... clicks on listings in the first year. In the second year, clicks grew by 95% year-over-year. Accurate listings drove more in-store visits and conversions. Sofology saw a 7x ROI from increased foot traffic in late 2020. Real-time updates during COVID-19 kept customers informed and boosted store visibility.
Yext Search Experience Cloud helped McFIT manage over 9,500 listings across Europe. McFIT fixed 40% of address errors and saw... a 26% year-over-year increase in listing clicks. The platform let McFIT update location data, courses, and social links from one place. Their marketing team used Yext for competitor and review analysis. This improved McFIT's digital presence and made it easier for customers to find their gyms online.
Yext helped Massage Envy centralize business information for over 1,170 franchise locations. Before Yext, each region managed its own data,... leading to errors and slow updates. With Yext, Massage Envy now manages listings, reviews, and local pages from one platform. Two people can handle reviews and social engagement for nearly 1,200 sites. Since using Yext, Massage Envy saw 36 million clicks on listings and a 32% annual growth rate. Local pages generated over 10.2 million clicks from 110,000 queries.
Yext helped HMV, a leading UK entertainment retailer, double its listing engagement and boost customer sentiment by 20%. HMV automated updates... for 2.7 million listings and responded to 100% of Google reviews within 48 hours. The platform saved time for HMV's operations and marketing teams by centralizing store information. HMV also saw a quarter-star increase in average review ratings. The partnership enabled HMV to keep store data accurate and improve customer communication.
Yext helped G-Star RAW manage business listings and customer reviews across 350+ locations in 39 countries. The brand generated over... 1.5 million clicks on listings in 34 months, with a 16% annual growth rate. Yext enabled 324,000 updates to location listings and collected nearly 19,300 customer reviews. G-Star RAW improved local search visibility, appearing in 58% of Google results even without brand mention. The platform saved time, increased operational efficiency, and boosted customer trust.
Yext helped Fitness First boost its digital presence. The company saw a 31% increase in clicks on listings in the... first year. Clicks on directions grew by 25% and website clicks rose by 51%. The online review response rate jumped from 32% to 60%. Fitness First now keeps its location data accurate and updates it easily across all platforms. Staff can respond to reviews and manage information for each gym location.
FANCL used Yext Search to improve its website search experience. The company wanted to help users find the right content... and products quickly. Yext's natural language technology made search results more relevant. Users now see articles, store info, and product recommendations that match their needs. FANCL saw a 1.42x increase in average engagement time per session. The marketing team also gained better insights into user search behavior.
Yext helped CorePower Yoga manage brand information for over 220 locations. The company saw an 18% annual increase in clicks... on their listings. Yext automated updates, removed nearly 2,000 duplicate listings, and kept information accurate across platforms. CorePower Yoga improved communication with customers using verified answers in search results. The solution made it easy to keep all location data consistent and up to date.
Yext Search Experience Cloud helped Central England Co-operative answer thousands of online questions. Nearly 70% of queries now get detailed... results from the Knowledge Graph. The company improved its digital experience and made it easier for customers to find product and service information. During COVID-19, Yext Search gave new insights into what customers wanted. Central England Co-operative now uses Yext as a core part of its digital strategy.
Yext helped California Closets boost visibility and store visits across 182 North American showrooms. Before Yext, updating franchise and designer... pages was slow and manual. With Yext Pages, Listings, and Knowledge Graph, local teams now manage content easily and keep information accurate. In one year, profile updates rose 141% and Google search impressions grew 45%. Franchise owners and customers both report better experiences and easier access to key information.
Specsavers used Yext to improve its digital presence and boost online appointment bookings. Before Yext, Specsavers relied on manual updates... for store information and could not track traffic from third-party sites. After adopting Yext, Specsavers saw its average monthly clicks grow from 9% to 34% annually, a 25% increase. Organic visits to store pages rose by 20% per month. Specsavers also collected 17,000 new reviews and now manages reputation and marketing campaigns more efficiently across all locations.
Yext helped Sorbet, a South African beauty and retail franchise, boost its local search visibility. Sorbet used Yext's full suite... to manage listings, reviews, and social content for over 200 franchise locations. The company saw a 22% yearly increase in Google 'Directions' clicks and a 138% rise in unbranded 'salon near me' searches. Yext Reviews improved Sorbet's average ratings from 4.16 to 4.45 stars. Franchisees now manage their digital presence more easily and engage more customers online.
Yext helped Sofology fix thousands of inaccurate store listings. This led to a 33% increase in clicks to listings in... the first year. Sofology saw a 95% annual growth in listing clicks the next year. The number of clicks on the directions button grew so much that in-store ROI increased sevenfold. Yext made it easy for Sofology to update store info and attract more customers online and in-store.
Yext helped McFIT manage 9,500 listings across Europe. McFIT used Yext to fix 40% of incorrect online addresses and boost... local search visibility. The platform let McFIT update all location data from one place and analyze customer reviews. After using Yext, McFIT saw a 26% annual increase in clicks on their listings. The solution made it easier for McFIT to track and improve their digital presence.
Yext helped Massage Envy centralize business information for over 1,170 franchises. Before Yext, each region managed its own data, leading... to inconsistent listings and manual updates. With Yext, Massage Envy now manages reviews, social media, and franchise data from one platform. Two people can handle engagement for nearly 1,200 locations. Since launch, Massage Envy saw 36 million clicks on listings and a 32% annual growth rate. Local pages generated over 10.2 million clicks from 110,000+ queries, with a 21% year-over-year increase.
St. Augustinus Group
- Hospital & Health Care
- Large
Neuss, Germany
St. Augustinus Group used Yext to improve their digital presence. They wanted patients to find accurate information about doctors and... services online. Yext helped them remove duplicate listings and keep contact details correct across platforms. The group now manages reviews and updates information in one place. This makes it easier for patients to find and trust their services.
Yext helped OhioHealth manage and update over 4,600 physician listings across 150+ sites. The team used Yext to keep information... accurate for hospitals, clinics, and doctors. In 30 days, 800 people took action from OhioHealth's event listings. Yext made it easy to upload and manage over 200 events, saving time and boosting event awareness. Duplicate and outdated listings were reduced, improving patient access to care.
Ochsner Health
- Hospital & Health Care
- Very Large
New Orleans, USA
Yext helped Ochsner Health manage and automate structured data for over 5,000 providers across 46 hospitals and 370+ care centers. Before Yext, profile... updates were manual and data was siloed. With Yext Knowledge Graph, Ochsner improved "Find a doctor" search, automated workflows, and enhanced real-time data access for patients. The solution also boosted SEO and enabled smarter, AI-driven search experiences. Ochsner now uses Yext for listings, reviews, and ongoing digital innovation.
Yext helped LCMC Health boost its online visibility and manage patient reviews. The hospital system raised its review response rate... from 4% to 93%, even as review volume tripled. LCMC Health saw a 231% increase in overall review sentiment and a 145% rise in user experience sentiment. Listings managed by Yext drove a 19% increase in website traffic from local searches. Patients found accurate information and received faster responses, improving satisfaction and engagement.
Brookdale Senior Living
- Hospital & Health Care
- Very Large
Brentwood, USA
Yext helped Brookdale Senior Living boost its online brand presence. Brookdale used Yext to update and manage information for over... 1,100 senior living communities. After using Yext, Brookdale increased its online listings by 76%. The company corrected 48,000 addresses, updated 10,000 phone numbers, and added 240,000 photos. This made it easier for families to find accurate information about Brookdale communities online.
St. Augustinus Gruppe
- Hospital & Health Care
- Large
Neuss, Germany
St. Augustinus Gruppe used Yext to improve its digital presence. The group wanted patients to find accurate information about doctors... and services online. Yext helped remove duplicate listings and ensured contact details were correct everywhere. The solution made it easier for patients to find the group and trust the information. St. Augustinus Gruppe can now manage reviews and respond to patient feedback online.
Yext helped OhioHealth manage and update information for over 4,600 listings across 200+ healthcare locations. OhioHealth used Yext to centralize... event management and improve the accuracy of doctor and facility details online. In 30 days, 800 people interacted with OhioHealth's event listings. Bulk event uploads and automated updates saved time and reduced errors. Yext's integration ensured patients found the right care quickly through accurate digital channels.
Ochsner Health
- Hospital & Health Care
- Very Large
New Orleans, USA
Yext Knowledge Graph helped Ochsner Health centralize and automate data for over 5,000 healthcare professionals across 46 hospitals and 370 urgent care centers. Before Yext, profile... updates were manual and data was scattered. With Yext, Ochsner improved its 'find a doctor' search, enhanced SEO, and made information more accurate for patients. The platform also supports review management and delivers insights on patient trends. Now, patients find the right information quickly, improving their online experience.
Northern Virginia Doctors of Optometry (NVDO)
- Hospital & Health Care
- Small
Arlington, USA
Yext and Surefire Local helped Northern Virginia Doctors of Optometry (NVDO) boost new patient clicks. NVDO used Yext to manage... online presence and reviews across 175 digital services. Website clicks increased by 193% and directions clicks rose by 162%. NVDO streamlined location info and review responses, making it easier for patients to find and choose their clinic. The partnership led to more impressions and higher engagement from local search.
Yext helped LCMC Health boost its online visibility and manage patient reviews. The team raised its review response rate from... 4% to 93%, even as review volume tripled. Patient satisfaction rose, with a 231% improvement in overall sentiment and a 145% increase in user experience sentiment. Listings optimized by Yext led to a 19% jump in website traffic from local searches. LCMC Health now connects better with patients and delivers a more consistent digital experience.
Automotive Case Studies and Customer Success Stories with Hearsay Relate
Sixt
- Automotive
- Large
Pullach, Germany
Yext helped Sixt manage its brand visibility and online reputation. Sixt used Yext to control business data across 100+ platforms,... including Google and Facebook. In six months, Sixt integrated 1,312 company-owned and 400 franchise locations into Yext. The team analyzed 18,000 reviews and improved customer communication. Sixt saw a 29% increase in Google customer actions within six months.
Yext helped Pendragon, a major automotive retailer, boost Google search views by 32%. Website clicks from Google listings rose 17%.... Pendragon used Yext Listings and Competitive Intelligence to update dealer info in real time across 200 networks. This improved brand visibility and customer experience. The company also saw a 66% increase in Google Maps views and a 145% rise in intelligent search share for service keywords.
Yext helped InstaVolt, the UK's largest ultra-rapid EV charging network, boost Google Search impressions by 85% after optimizing over 750 locations. InstaVolt used Yext... to streamline location data and improve online visibility, making it easier for drivers to find charging stations. The team created templates for new locations, ensuring consistent, up-to-date information across platforms. With Yext Reviews, InstaVolt responded to 100% of reviews and saw an 8% increase in average star ratings. Over 610,000 listing actions and 44.6 million Google impressions were recorded in one year.
Yext helped Enterprise Holdings manage data for over 6,000 locations. The company needed a scalable way to update listings across... many digital platforms. With Yext, Enterprise automated updates for location data, improving accuracy and speed. After launch, Enterprise saw a 31% increase in listing clicks, a 45% rise in clicks for directions, and a 39% boost in website clicks. The solution freed up staff time and improved customer satisfaction.
Yext helped Connected Kerb grow from 50 to over 1,700 electric vehicle charging locations. The company used Yext Listings, Pages,... Reviews, and Knowledge Graph to keep every site accurate and easy to find in search. Connected Kerb saw a 39% increase in Google listing views and a 44% rise in non-branded search views. They also improved their Google star rating by 9% and responded to 100% of Google reviews. More drivers now find charging stations by searching for nearby locations, not just the brand name.
Yext helped Belron International manage brand information for over 2,400 locations across 30+ countries. Belron used Yext to update business... details on more than 100 digital platforms, including Google and Facebook. In Germany, Carglass saw a 24% year-over-year increase in listing clicks within six months of launch. Over 80% of searches for their locations were unbranded. Local teams could quickly update information, improving online bookings and customer experience.
Yext helped Sixt boost its online visibility and manage its reputation. Sixt used Yext to control data for over 1,700... locations on 100+ platforms. In six months, Sixt analyzed 18,000 reviews and saw a 29% increase in Google user actions. The company improved customer communication and updated business info in real time. Sixt now delivers a better customer experience both online and offline.
Yext helped Pendragon, a major automotive retailer, boost Google search visibility by 32%. The company saw a 17% increase in... website clicks from Google listings. Pendragon used Yext Listings and Competitive Intelligence to update dealer info and track keywords. The solution made it easy to manage 160 locations and keep data current. Pendragon now relies on real-time insights to improve customer experience and brand awareness.
Hospitality Case Studies and Customer Success Stories with Hearsay Relate
Whitbread Restaurants
- Hospitality
- Large
Dunstable, UK
Yext Search Experience Cloud helped Whitbread Restaurants boost their online visibility. They saw a 55% increase in Google Search views... and a 52% rise in Google Maps views. Clicks on their listings grew by 33% year over year. Whitbread used Yext to manage over 18,000 listings and update thousands of business details. This made it easier for customers to find accurate information about their restaurants online.
The Langham Hotels used Yext to manage listings and reviews for nearly 40 locations. They needed a platform to update... business information and respond to reviews at scale. Yext let them update info across 150+ touchpoints and gather insights from customer feedback. In 13 months, they saw over 3 million clicks on hotel listings and a 10% annual growth rate. The platform also helped structure restaurant menus and improve digital brand consistency.
Yext Listings helped IHG Hotels & Resorts manage over 332,000 listings across 176 publishers. IHG saved significant time by updating... hotel information for 6,500 properties from a single platform. Listing impressions increased by 13%, and listing actions grew by 4% year-over-year. Non-brand searches rose by 8%. The partnership improved data consistency and user experience across all platforms.
Yext helped Everyone Active manage 234 locations and boost Google impressions to 27. 6 million, a 12% year-over-year increase. The...company improved review response rates from 2% to 96% using Yext Reviews. Everyone Active used Yext Listings and Knowledge Graph to unify digital presence and sync with 86% of available publisher networks. This led to 4.1 million direction clicks and 9.67 million total online engagements. The platform enabled faster updates, reduced duplicate listings, and improved customer engagement.
The Langham used Yext Search Experience Cloud to manage listings and reviews for nearly 40 hotel locations. The platform let... 47 users update business info and respond to reviews, improving customer engagement. In 13 months, The Langham saw over 3 million clicks on its listings and a 10% annual growth rate. The hotel group also optimized restaurant menus with structured data using Yext for Food. Yext helped The Langham maintain a luxury brand experience across all digital touchpoints.
Yext helped Premier Inn improve its search visibility and increase hotel bookings. Premier Inn used Yext to manage information across... 350 UK locations, updating over 16,000 addresses and fixing 73% of previous errors. The team added 4,800 new listings and enhanced content like photos and business details. Premier Inn now monitors reviews across platforms and responds directly from a dashboard. This led to stronger local search presence and better customer satisfaction.
Food & Beverages Case Studies and Customer Success Stories with Hearsay Relate
Caribou Coffee
- Food & Beverages
- Large
Minneapolis, USA
Yext Knowledge Graph helps Caribou Coffee manage accurate menu and store information for over 500 US locations. Before Yext, the... team used spreadsheets and multiple systems, which made updates slow and unreliable. Now, Caribou Coffee can update hours, menu items, and promotions in real time across all channels. Customers always see correct store hours and product availability. This builds trust and loyalty, and lets the brand focus on growth and customer satisfaction.
Yext helped Häagen-Dazs boost website clicks by 75% year-over-year. Shops using Yext Pages saw a 25% increase in foot traffic... and a 45% rise in website clicks during peak season. Franchisees gained tools to manage online reviews, leading to a 40% increase in review volume. The platform enabled 170,000 updates to business information, menus, and branding. Häagen-Dazs reduced phone calls by 236%, as customers found answers online.
Yext helped Graeter's Ice Cream update store listings and monitor customer reviews. The company saw a 31% increase in clicks... on listings and a 45% rise in call clicks. Graeter's used Yext to keep information accurate across 55 locations and 175 digital services. The team could quickly update store details and respond to customer feedback. Nearly 5,000 reviews were monitored, helping improve customer engagement and operations.
Yext helped Ben & Jerry's manage their Free Cone Day event across 580 stores. With Yext, they created 200 events... and 800 listings on 8 platforms in just 2 hours, saving over 200 hours of manual work. The event received 6 million impressions and 128,000 Facebook responses. On the day, Ben & Jerry's served 1.3 million scoops of ice cream. Yext made it easy to update store hours and event details everywhere customers searched.
Telecommunications Case Studies and Customer Success Stories with Hearsay Relate
Deutsche Telekom
- Telecommunications
- Very Large
Bonn, Germany
Yext helped Deutsche Telekom manage reviews and store data for about 700 Telekom Shop locations. After 11 months, Google direction... clicks and search views rose by 10% year-over-year. Yext unified store info like hours and addresses, improving search presence. The Reviews module let Deutsche Telekom track and analyze over 54,000 customer reviews. Customers could find accurate store details and book appointments online. Yext also gave advice for future review management strategies.
Yext helped Community Fibre grow its customer base from 30,000 to over 400,000 in four years. The company used Yext... to improve self-service support, boost SEO visibility, and reduce customer churn. 81% of customers now use self-service help pages, and 55% no longer need to contact support for account management. Community Fibre cut agent-initiated contacts by 46% and maintained stable support call rates despite rapid growth. Yext's knowledge base and AI features enabled better customer journeys and higher brand loyalty.
Three Mobile used Yext Search to improve its website experience. Customers found answers faster, leading to a 42% drop in... online support contacts. The company saw a 25% increase in Google listing clicks and a 39% rise in website clicks. Yext helped Three Mobile update information quickly and respond to customer search trends. The solution made it easier for customers to get what they need on the first try.
The Gym Group
- Health, Wellness And Fitness
- Large
London, UK
Yext helped The Gym Group boost 5-star reviews by 374%, from 7,870 in 2021 to 37,266 in 2024. The company saved... 2,379 hours by automating listing updates across 240+ gym locations. Clicks on listings rose 53%, and non-brand keyword traffic share jumped from 45% to 69.5%. Yext enabled fast, centralized management of reviews and listings, improving online presence and customer engagement.
Club Pilates
- Health, Wellness And Fitness
- Large
Irvine, USA
Yext helped Club Pilates open 400 new locations in two years. Club Pilates used Yext to manage all brand information... from one dashboard. They cut the steps to launch a new studio from 30 to 5. Listing clicks grew by 23% year over year, with 3.7 million impressions in 21 months. 58% of search queries were non-branded, helping attract new customers. Club Pilates tracked over 20,000 reviews and improved customer experience.
The Gym Group
- Health, Wellness And Fitness
- Large
London, UK
Yext helped The Gym Group boost five-star reviews by 374%, from 7,870 in 2021 to 37,266 in 2024. The company saved... 2,379 hours by automating 28,547 listing updates across 240+ locations. Clicks on listings rose 53%, and non-branded keyword traffic share grew from 45% to 69.5%. Yext's integration with Google made managing online profiles and reviews much easier. The Gym Group now keeps gym information accurate and responds to thousands of reviews quickly.
SureFire Local
- Marketing And Advertising
- Small
Vienna, USA
Yext helped SureFire Local automate online listing management for over 7,000 clients. SureFire Local used Yext's API to let customers... update local listings and manage reviews from a single dashboard. In 2024, customers made over 68,000 profile updates and processed 89 million API requests. The integration improved search visibility and reduced manual work. SureFire Local values Yext's support and ongoing technology improvements.
Yext helped AdCellerant achieve 94 million listing impressions in one year. Listing clicks reached 16 million, up 18% year over... year. Review volume grew 15% to 81,000, with a 19% increase in five-star reviews. AdCellerant used Yext to manage thousands of client listings, reviews, and social posts from one platform. The team saved time and scaled services efficiently while improving client engagement and reputation.
SureFire Local
- Marketing And Advertising
- Small
Vienna, USA
Yext helped SureFire Local automate online listings management for over 3,400 locations. In 2024, SureFire Local clients updated their profiles... more than 68,000 times using Yext. The integration processed 89 million API requests, boosting efficiency and ROI. Yext's Search Tracker gave SureFire Local clients a competitive edge in local search. SureFire Local values Yext's responsive support and ongoing technology improvements.
Financial Services Case Studies and Customer Success Stories with Hearsay Relate
Webster First Federal Credit Union
- Financial Services
- Medium
Worcester, USA
Yext helped Webster First Federal Credit Union manage information for over 90,000 members and many branches. The marketing team used... Yext to keep branch listings accurate and up to date. Yext's review management tools let them respond quickly to member feedback. The platform's search feature made it easier for members to find answers on the website. Webster First saw better efficiency and stronger member trust with Yext.
Webster First Federal Credit Union
- Financial Services
- Medium
Worcester, USA
Yext helped Webster First Federal Credit Union streamline branch listings and manage customer reviews. The marketing team saved time by... updating all location data in one place. Yext's generative review response feature improved member trust and engagement. The platform's search tool made it easier for members to find loan and account information online. Webster First used review insights to reward staff and improve service. Yext's support and training helped the credit union enhance its digital strategy.
Banking Case Studies and Customer Success Stories with Hearsay Relate
TowneBank
- Banking
- Large
Suffolk, USA
Yext helped TowneBank save $302,000 per year by reducing customer calls. The bank used Yext to manage over 1,200 entities... and update listings for 49 branches. Local SEO traffic to TowneBank domains increased by 28%. Yext-powered pages boosted call-to-action clicks by 21%. The digital team made over 74,000 updates using Yext, improving online visibility and customer experience.
Yext helped TowneBank save $302,000 per year by reducing call volume. The bank used Yext to update over 74,000 pieces... of information across 1,200 entities. TowneBank saw a 28% increase in local SEO traffic and a 21% rise in key call-to-action clicks. The platform improved online visibility, search, and review management. Yext enabled TowneBank to deliver better digital banking experiences for its customers.
Computer Software Case Studies and Customer Success Stories with Hearsay Relate
Outreach
- Computer Software
- Medium
Seattle, USA
Outreach used Yext to build a self-service support portal. The portal unified all support content, making it easy for customers... to find answers. This led to a 31% drop in support ticket volume and a 44% increase in search CTR. Outreach saved hundreds of thousands of dollars and improved customer satisfaction. Yext's platform delivered structured answers for 98% of searches.
Outreach used Yext to build a self-service knowledge portal for its customers. The new portal made it easy for users... to find up-to-date information and reduced support tickets by 31%. Outreach saw a 44% increase in click-through rates on search results and 98% of searches now return structured data. Over 2,000 extra customer questions were resolved without creating new support tickets. Outreach saved hundreds of thousands of dollars by redirecting tickets and improving customer engagement.
Oil & Energy Case Studies and Customer Success Stories with Hearsay Relate
Italiana Petroli Gruppo
- Oil & Energy
- Large
Rome, Italy
Yext helped Italiana Petroli boost digital visibility for its 4,500 gas stations. The company needed customers to easily find station... locations and accurate info online. Yext enabled seamless updates to listings, maps, and business profiles. After launch, listing engagement rose 2.5x, website clicks increased 270%, and call clicks jumped 310%. Italiana Petroli now manages reviews and customer feedback in one place, improving the driver experience.
Yext helped Italiana Petroli boost digital visibility for its 4,500 service stations. The company needed to make it easier for... customers to find stations and accurate info online. Yext enabled IP to update over 1,900 Google profiles and sync data across 30+ platforms. This led to a 252% increase in clicks for directions, 310% more click-to-call actions, and 270% more website clicks. Italiana Petroli doubled its online presence and improved customer engagement through better listings management.
Yext helped Indigo manage over 2,600 listings for parking, EV charging, and mobility services across seven countries. Indigo unified its... local data and automated updates, improving data accuracy and reducing manual work. Impressions on Google grew by more than 30%, and engagement increased by 32% year over year. Google Reserve boosted conversion rates by 3 to 4 points above the website average. Indigo strengthened local SEO governance and improved customer experience in search.
FedEx
- Transportation/Trucking/Railroad
- Very Large
Memphis, USA
Yext helped FedEx boost five-star reviews by 97% across 725+ locations in Latin America and the Caribbean. FedEx used Yext... to manage local listings and customer feedback with a small team. The platform enabled FedEx to reply to over 90% of reviews and cut response time in half. Total reviews grew 64% in two years, and website clicks rose by 19%. FedEx also saw a 32% increase in 'get directions' clicks, improving customer engagement.
Yext Help Site Search helped Samsung boost customer satisfaction and streamline support journeys. Within 11 weeks, Samsung saw NPS rise... by 45%, CSAT by 33%, and customer engagement by 19%. The team replaced Elasticsearch with Yext for easier management and better search results. Automated insights improved content strategy and increased click-through rates by 40%. Samsung now delivers faster answers and a smoother support experience for millions of users.
Yext Help Site Search helped Samsung boost customer satisfaction by 33% and NPS by 45% in just eleven weeks. Samsung replaced Elasticsearch... with Yext to improve its support site experience. The new solution made it easier for users to find answers and for the team to manage content. Samsung saw a 19% increase in customer engagement and a 40% rise in CTA click-through rates. The team now uses analytics to spot content gaps and optimize support for millions of users.
Publishing Case Studies and Customer Success Stories with Hearsay Relate
Lulu Press
- Publishing
- Medium
Raleigh, USA
Yext Search helped Lulu Press deliver accurate answers to users with a single search. Lulu used Yext to connect its... knowledge base, videos, and guides for self-publishing support. After launch, 94% of searches returned structured content like help articles and videos. Lulu saw an average of 11,000 support searches per month and a 45% case deflection rate. Customer satisfaction scores increased by 7% year-over-year.
Yext Search helped Lulu Press improve customer self-service by making support content easy to find. Lulu used Yext to centralize... videos, articles, and FAQs in one searchable knowledge base. After launch, 94% of searches returned structured results, and case deflection reached 45%. Lulu saw 11,000 support searches per month and a 7% year-over-year increase in positive CSAT scores. Video tutorials were found over 71,000 times, and text resources over 350,000 times.
Protestant Church in the Rhineland
- Religious Institutions
- Large
Düsseldorf, Germany
Yext helped the Protestant Church in the Rhineland boost its digital presence. The church improved its overall rating to 4.5... stars and increased its review response rate by 29%. With Yext, the average response time to reviews dropped from 237 to 74 hours. The solution enabled the church to manage reviews across 1,800 locations and connect better with 2.2 million parishioners. This led to higher trust and engagement from the community.
Chiesa protestante della Renania
- Religious Institutions
- Large
Düsseldorf, Germany
Yext helped the chiesa protestante della Renania boost its digital presence. The church improved its overall review rating to 4.5... stars. It increased its review response rate by 29%, reaching 42%. The average response time dropped from 237 to 74 hours. With Yext, the church managed reviews for 1,800 locations and connected better with 2.2 million members online.
Education Case Studies and Customer Success Stories with Hearsay Relate
Challenger School
- Education
- Large
Sandy, USA
Yext helped Challenger School manage information for 26 campuses. The school made over 51,000 updates in 8 months. This led... to 218,000 clicks on listings and a 27% annual growth rate. Clicks to the website grew by 31%, and calls increased by 36%. Challenger School also saw a 79% rise in listing views. The school improved its search ranking for both branded and non-branded queries.
Yext helped Wilkes University answer 95% of tuition-related questions through site search. The university improved the experience for prospective students... and families by making answers easy to find. In just two months, site search click-through rate reached 54%. Wilkes launched 176 FAQs and added 80 academic programs to their CMS in 20 days. The team used Yext to optimize digital content and support virtual campus tours during the pandemic.
Real Estate Case Studies and Customer Success Stories with Hearsay Relate
Simon Property Group
- Real Estate
- Very Large
Indianapolis, USA
Simon Property Group used Yext to improve digital information accuracy for its shopping centers. The company wanted to help shoppers... find locations and details using voice search and online listings. With Yext, Simon Property Group managed local data, updated holiday hours, and improved rideshare directions. In three years, they saw an 18% increase in clicks on listings and gained over 826,000 online reviews. They also published more than 809,000 updates to their mall information across the web.
Simon Property Group used Yext to manage and update information for its shopping centers. The company wanted to give shoppers... accurate details online and improve their experience. With Yext, Simon Property Group controlled local listings and enabled features like voice search and ride-share points. In three years, they saw an 18% increase in clicks on listings and recorded 826,000 online reviews. They also made over 809,000 updates to shopping center information.
Thryv
- Information Technology And Services
- Medium
Dallas, USA
Yext helped Thryv automate business listing updates for small business clients. Thryv integrated Yext Listings into its platform, syncing 1.4... million profile updates across 163,000 locations in 2023. Locations synced to over 75% of the publisher network saw 43% higher Google click performance. Thryv's team saved up to 20 hours per week on manual updates. The partnership improved digital presence and efficiency for Thryv and its clients.
Thryv
- Information Technology And Services
- Medium
Dallas, USA
Yext helps Thryv automate business listings for small business clients. Thryv integrated Yext to update 1.4 million profiles for 163,000... locations in 2023. Locations synced with over 75% of publishers saw 43% more Google clicks. Thryv’s team uses Yext APIs and analytics to save time and boost efficiency. The partnership lets Thryv’s clients update business info once and push it everywhere, saving up to 20 hours a week.
Insurance Case Studies and Customer Success Stories with Hearsay Relate
HealthMarkets
- Insurance
- Large
North Richland Hills, USA
Yext helped HealthMarkets fix over 627,000 errors in agent listings, improving local search visibility. HealthMarkets used Yext to manage and... update agent information across 1,434 agents from one platform. The solution made it easier for customers to find local agents and book appointments. Yext's integration with Facebook let agents manage their local presence while keeping brand control. HealthMarkets gained better insights from reviews and improved digital marketing for local agents.
Wholesale Case Studies and Customer Success Stories with Hearsay Relate
Booker
- Wholesale
- Large
London, UK
Yext Listings helped Booker, a leading UK wholesaler, boost non-branded Google impressions by 38% year-over-year. Booker used Yext to manage... listings for over 7,000 retail locations, improving local search visibility and driving more store visits. The company updated 207,000+ profiles and achieved 56 million Google impressions, with 3.48 million customer engagements and 2.8 million directions to stores. Booker now automates review management with Yext Reviews to further enhance customer experience and brand visibility.
Other Industry Case Studies and Success Stories with Hearsay Relate
La Poste Group
- Logistics
- Very Large
Paris, France
Yext helped La Poste Group automate updates for 35,000 contact points, including post offices and pickup locations. The company achieved... 550 million Google views and improved customer satisfaction by 11.5%. Yext Listings enabled La Poste to manage 495,000 online contacts and launch a new locator on laposte.fr. Monthly, La Poste saves over 1 million work hours by automating content updates across digital endpoints. Direction clicks increased by 53%, and click-through rates rose by 53% after Yext's implementation.
Yext helped La Poste automate updates for 35,000+ locations, boosting online visibility to 550 million Google views in 2022. The solution drove... a 53% increase in clicks for directions and an 11.5% rise in customer satisfaction. La Poste used Yext to manage 272,000 entities, saving over 1 million work hours monthly. The platform improved SEO, ranking La Poste on Google’s first page for 15,000 non-branded keywords. Local pages and real-time updates made it easier for customers to find services and information.