Real-World Case Studies and Customer Success Stories with Emplifi Inc.

Emplifi helped Salomon cut social response times by 45%. The brand sped up case handoff by 70% using Emplifi Care.... Salomon unified over 80 global social channels into one platform. The team now routes customer inquiries faster and more efficiently. 99.8% of cases are handled through the connected system. Salomon achieved global consistency and reduced manual workload in customer support.
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Crayola used Emplifi Community to improve social media trend detection by 90%. The team processed viral content 80% faster and... doubled monitored TikTok engagement. Emplifi automated manual workflows, letting Crayola spot and respond to trends in real time. Insights from Emplifi helped shape product strategy and boosted customer trust. Global teams now access region-specific sentiment and reporting is much faster.
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Freshpet used Emplifi to improve customer care for pet owners. They needed to connect with customers across social media and... other channels without losing track of conversations. Emplifi let them capture and track consumer data from voice, email, chatbots, and social posts. Freshpet cut call volume by 40% and achieved a 97% chatbot match rate. Live agent response times became 29% faster, helping the team handle more inquiries with fewer staff.
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Salomon used Emplifi Care to manage over 80 social media accounts worldwide. They reduced response times by 45% and made... support transfers 70% faster. 99.8% of customer requests are now handled efficiently with a connected system. The team moved from manual tracking to a single platform for all social customer care. This improved coordination between social media and customer service teams.
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Emplifi helped Radio Flyer scale user-generated content (UGC) collection and curation across multiple channels. Radio Flyer saw a 7x increase... in conversions and a 12% rise in average order value after using Emplifi's UGC solutions. The team created 117 live galleries and generated over 11,000 unique shopper interactions per month. Emplifi made it easy to deploy UGC on product pages, social media, and email campaigns. Radio Flyer reduced manual work and improved customer engagement with authentic content.
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Emplifi helped Organix, the UK's top baby finger-food brand, shift from offline to digital marketing. Organix launched the WonderDen campaign,... using an online hub and influencer partnerships to engage families. With Emplifi, they tracked campaign performance across social channels. Organix saw a 215% increase in interactions, 39% more web traffic, and 112% higher Instagram reach. The campaign built stronger customer relationships and boosted brand awareness.
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NAVY Hair Care used Emplifi to collect visual UGC and customer text reviews. The brand saw a 264% increase in... repeat-visit rate and a 73% rise in engagement on shoppable Instagram. Emplifi's Checkout Comments feature helped NAVY Hair Care gather 360 weekly comments for real-time feedback. The platform enabled the brand to showcase authentic customer stories and improve product pages with review subdimensions. Emplifi helped NAVY Hair Care build trust and boost loyalty through social proof.
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Salomon used Emplifi Care to manage over 80 global social media accounts. They cut social response times by 45% and... sped up case handoff by 70%. The team now handles 99.8% of cases efficiently through a connected system. Emplifi unified reporting, streamlined workflows, and improved customer support. Salomon achieved global consistency and reduced manual workload with Emplifi's platform.
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Crayola used Emplifi Community to improve how they manage social media engagement. The team boosted trend detection by 90% and... processed viral content 80% faster. They doubled their monitored TikTok engagement. Automated workflows and real-time insights helped Crayola spot trends and respond quickly. The solution also gave them deeper insights for product strategy and improved global team coordination.
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Freshpet used Emplifi to improve customer care for pet owners. They needed to connect with customers across social media without... losing track of conversations. Emplifi let them manage voice, email, chatbots, and social posts in one place. Freshpet cut call volume by 40% and saw a 97% chatbot match rate. Live agent response times improved by 29%. The team now handles more chats and tracks all issues easily, saving time and resources.
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Farrow & Ball needed a better way to manage and publish user-generated content. They chose Emplifi after comparing four platforms.... Emplifi's tools let them create shoppable galleries and custom UGC displays. The platform helps them manage content across four regions and run influencer campaigns. Farrow & Ball now curates high-quality UGC and connects with top influencers using Emplifi.
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Emplifi’s case management CRM helped Famous Brands International cut time and resources spent on each customer case by 75%. The company replaced... manual spreadsheets with a unified platform for tracking and resolving customer and franchisee issues. Agents now store, manage, and report on all case data in one place. The CRM’s easy configuration lets the team adapt quickly without IT help. This streamlined approach supports Famous Brands’ growth and boosts customer engagement.
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DMC used Emplifi’s influencer management and UGC tools to boost community engagement. The brand saw a 119% increase in average... order value and a 105% rise in conversions. Emplifi enabled DMC to showcase user-generated and influencer content, inspiring customers and driving sales. The platform helped DMC manage global influencer collaborations and integrate offline events with digital experiences. Customers interacting with Emplifi-powered content were 1.6 times more likely to convert.
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Emplifi Agent helped Bush Brothers & Company cut manual issue resolution time by 50%. The company moved from manual customer... service to an integrated CRM, managing all interactions from one interface. Response times improved from three to four days to same-day resolutions. The team now handles 30,000 customer contacts yearly across phone, email, and mail. Social media insights and omnichannel support boosted customer loyalty and efficiency.
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Bob's Red Mill used Emplifi's customer-generated content tools to boost engagement. They switched from a basic review system to Emplifi’s... Ratings & Reviews, Inbox Submission, Checkout Comments, and Community Q&A. Review collection jumped from about 1 to 115 per day, an 88x increase. 90% of questions sent to previous shoppers now get answered. The new system helped build a strong online community and improved the shopping experience.
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Emplifi helped a top global manufacturer of baby and children's products boost efficiency and sales. The brand used Emplifi to... manage social media, user-generated content, and customer care. After adding Emplifi UGC, they saw a 1.6x increase in average order volume and a 130% rise in engagement. Content review and publishing time was cut by 50%. Teams now collaborate better and maintain a strong, unified brand voice across channels.
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Emplifi helped a global sweets manufacturer save over 1,000 hours each year by centralizing social media publishing and engagement. The company managed... 30 social channels and over 10 million followers with one unified platform. Outdated, manual workflows were replaced with automated publishing and structured ticketing. Collaboration improved across seven agencies and internal teams. Error rates dropped and compliance increased, making social media management scalable and consistent.
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Emplifi helped Freshpet cut call volume by 40%. The platform unified customer care across voice, email, chatbots, and social media.... Freshpet saw a 97% chatbot match rate and 29% faster live agent response times. The team now tracks all consumer issues in one place. This lets them handle more inquiries with fewer staff and focus on complex cases. Freshpet delivers better support and saves time with Emplifi.
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Emplifi Ratings & Reviews helped The Vitamin Shoppe boost total product reviews by 150%. The company saw a 58% increase... in native review submissions. Over 60% of their online catalog now features customer reviews. Emplifi's syndication and inbox submission features made it easy for shoppers to leave feedback, especially on mobile. The Vitamin Shoppe gained a strategic partner to grow its business and meet regulatory needs.
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Emplifi helped Del Sol - Woolworth manage a surge in social media conversations. The retailer used Emplifi to centralize customer... interactions and involve all business areas in responses. This improved response times and enabled personalized service for every customer. Del Sol - Woolworth also used Emplifi's publishing and analytics tools to boost marketing campaigns. The partnership led to stronger customer loyalty and more creative, data-driven campaigns.
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Bath & Body Works Arabia used Emplifi's community management tools to improve social customer care. They grew their online community... by 25% and cut response times by 38%. The team achieved 83% positive sentiment in comments. They also saw a 47% higher click-through rate than the regional average. Emplifi helped them engage customers, boost loyalty, and drive revenue growth.
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Wool and the Gang used Emplifi to collect and showcase user-generated content. They saw a 362% increase in repeat-visit rate... and customers became twice as likely to purchase. The platform made it easy for the team to find, approve, and use authentic images. This helped shoppers see real product results and inspired more purchases. Emplifi also saved time for the marketing team by automating content tagging and distribution.
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Emplifi Ratings & Reviews helped The Vitamin Shoppe boost total product reviews by 150%. The company saw a 58% increase... in native review submissions. Over 60% of its online catalog now features customer reviews. Emplifi's syndication and inbox submission features made it easy for shoppers to leave feedback, especially on mobile. The Vitamin Shoppe gained a true partner in Emplifi, improving trust and customer engagement.
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Trollbeads used Emplifi to scale user-generated content across digital channels and regions. With Emplifi, they made UGC shoppable and matched... products to their catalog. This led to a 31% increase in time spent on site, a 12% rise in average order value, and a 35% boost in repeat visit rate. Trollbeads built a strong community and improved customer engagement using Emplifi's platform.
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Emplifi helped Sur La Table boost customer engagement and content on its website. The retailer used Emplifi to increase its... average product star rating from 4.1 to 4.5. 90% of shopper questions now get answered, often in under an hour. Photo submissions from customers grew by 400%. Sur La Table collects more reviews, gathers real-time feedback, and displays customer photos and videos, making shopping more interactive and helpful.
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Seattle Coffee Gear used Emplifi Ratings & Reviews to collect more user-generated content. They saw a 375% increase in content... collected and gathered 39,000 Checkout Comments. The average product rating rose to 4.65 stars. Emplifi helped Seattle Coffee Gear build trust and boost engagement with real customer feedback. The team used visual UGC and Q&A to improve product pages and drive eCommerce performance.
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Emplifi Live Advisor helped Ribble Cycles bring its in-store experience online. Customers could talk to cycling experts through live video.... This made shopping more personal and interactive. People who used Ribble Live In-Store spent 36% more on average. The solution increased both customer engagement and revenue. Ribble Cycles used Emplifi to offer expert advice and customized bike options.
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Emplifi helped Raymour & Flanigan double their volume of authenticated customer reviews. The furniture retailer struggled with a complex review... verification process that discouraged customers. Emplifi's one-click verification used existing customer profiles, making it easy for buyers to leave reviews. The new process removed login barriers and worked well on mobile devices. Raymour & Flanigan gained more reviews, better insights, and improved reporting.
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Emplifi Live Advisor helped Natural Baby Shower connect with parents during the pandemic. The retailer used live video to offer... instant product demos and personalized advice. Customers could talk to brand experts from home, even when stores were closed. In the first months, Natural Baby Shower earned a 4.9 out of 5 customer satisfaction score for its live video service. Parents liked the quick, easy access to help and product information. Live conversations are now a key part of their customer experience.
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Kirkland's used Emplifi to boost engagement and keep content fresh during lockdowns. The retailer switched from Curalate to Emplifi for... easier user-generated content management. With Emplifi, Kirkland's saw a 14% increase in average order value and a 273% increase in return visits. Customers who engaged with UGC were 1.6 times more likely to convert. Emplifi helped Kirkland's share influencer and customer content across all marketing channels.
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GNC used Emplifi to collect and showcase user-generated content and ratings & reviews. The company saw a 200% increase in... repeat-visit rate and a 57% rise in content volume. GNC gathered over 275,000 native and syndicated reviews using Emplifi. The platform helped GNC connect social and eCommerce, making customer content shoppable. GNC also improved customer feedback management with Community Q&A and Checkout Comments.
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Emplifi helped Del Sol - Woolworth manage a surge in social media conversations. The retailer used Emplifi to centralize customer... interactions and involve all business areas in social media responses. The platform enabled faster, more personalized replies and improved collaboration across teams. Del Sol - Woolworth also used Emplifi’s publishing and analytics tools to boost marketing campaigns. This led to stronger customer relationships and more effective marketing.
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CPO used Emplifi's Ratings & Reviews to boost product review syndication. They switched from a closed network to Emplifi’s Open... Syndication technology. This allowed CPO to double the number of brands providing syndicated reviews. The total number of syndicated reviews on their site increased by over 150%. CPO also saw a 40% increase in total review volume. This improved site performance and vendor relationships.
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Emplifi helped Bath & Body Works Arabia grow their social media community by 25%. The brand reduced response times by... 38% using Emplifi’s community management tools. They achieved 83% positive sentiment in comments. The team used answer templates and centralized messaging to improve efficiency. Their click-through rate was 47% higher than the regional average, driving more engagement and revenue.
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Emplifi Social helped McDonald's KSA and Ethos Interactive improve community management on Twitter. They achieved a 61% better response rate... and answered 42% more customer questions in under 10 minutes. The team responded 5 hours and 30 minutes faster than the industry benchmark. Emplifi enabled real-time tracking, better team collaboration, and more engaging content. This led to stronger customer relationships and higher satisfaction.
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Hardee's used Emplifi's social listening and spike alerts to spot a trending topic on Twitter. The team quickly responded with... a timely tweet, leading to over 8 million impressions and 18,000 retweets. Hardee's gained more than 8,000 new social media followers. The campaign also boosted app downloads and increased restaurant visits. Emplifi helped Hardee's turn online buzz into real-world results.
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Domino's used Emplifi Social Marketing to handle a 128% increase in social media volume. The platform helped reduce social case... handling time by 53%. Domino's agents now resolve cases in under 5 minutes, down from 15 minutes. Real-time alerts and CRM integration let the team respond quickly to customer issues and influencer mentions. This led to faster resolutions, more customer praise, and stronger loyalty.
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Dine Brands used Emplifi to improve social media customer care. They integrated Emplifi Service with their CRM to route social... messages directly to their agent queue. This change cut average handle time on social cases from five minutes to one. The team responded to over 10,000 Google Reviews through Emplifi. Dine Brands now tracks and measures social care alongside other channels, giving guests a better experience.
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Emplifi Social helped McDonald's KSA and their agency Ethos Interactive improve community management on Twitter. They achieved a 61% better... response rate and answered 42% more customer questions in under 10 minutes. The team also increased questions addressed within 1 hour 40 minutes by 75%. Emplifi's platform enabled faster, more personalized engagement, boosting customer satisfaction and loyalty. Real-time dashboards and streamlined workflows improved team collaboration and audience retention.
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Emplifi Social helped McDonald's KSA and agency Ethos Interactive improve community management on Twitter. They achieved a 61% better response... rate and answered 42% more customer questions in under 10 minutes. The team responded 5 hours and 30 minutes faster than the industry benchmark. Emplifi's platform enabled real-time tracking, better team collaboration, and higher customer satisfaction. The solution led to stronger relationships and increased brand loyalty.
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Hardee's used Emplifi's social listening and spike alerts to spot a trending topic on Twitter. The team acted quickly, posting... a tweet that referenced the event and drove engagement. This led to over 8 million impressions, 18,000 retweets, and 8,000 new followers. Hardee's also saw more app downloads and increased restaurant visits. Emplifi helped Hardee's turn social buzz into real business results.
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Domino's used Emplifi Social Marketing to handle a 128% increase in social media volume. The platform helped reduce social case... handling time by 53%. Average handling time dropped by 10 minutes per case. Real-time alerts and CRM integration enabled fast, personalized responses. Domino's improved customer loyalty and quickly addressed influencer crises on social channels.
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Dine Brands used Emplifi to improve social media customer care. Before, their team had to copy guest messages from Facebook... into their CRM, which slowed response times. With Emplifi, direct messages now go straight into their agent queue. This cut average handle time from five minutes to one. The team can now track and measure social care like other channels. Over 10,000 guest responses to Google Reviews were managed through Emplifi Agent. Dine Brands now gives guests a better, faster experience on social media.
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Jones Soda used Emplifi to automate user-generated content galleries across their website. The brand saw a 55% increase in time... spent on site and a 48% rise in average order value. Emplifi enabled AR experiences, letting customers view videos on soda labels with their phones. Jones Soda collected and permissioned 10,500 pieces of UGC and drove a 69% engagement rate on campaign pages. The solution made it easy to curate and showcase community content, boosting repeat visits and engagement.
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Emplifi helped Jägermeister unify over 150 global social media accounts. The brand saved hundreds of hours each month with automated... reporting. Teams now use a single platform for scheduling, analytics, and KPI tracking. Jägermeister standardized KPIs and improved collaboration across regions. The solution gave both global oversight and local flexibility. Stronger relationships and digital growth followed.
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Land O'Lakes used Emplifi Social Engage to connect with consumers through Facebook Live. The brand wanted to interact with fans... in real time and share recipes before a major football event. Emplifi enabled Land O'Lakes to monitor, respond, and engage with viewers during the live broadcast. The event reached over 26,000 views and allowed seamless integration of consumer feedback into their CRM. Land O'Lakes now uses live video to reach new audiences and deepen customer relationships.
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Emplifi helped Jones Soda automate user-generated content (UGC) galleries across their website. The brand saw a 55% increase in time... spent on site and a 48% rise in average order value. Jones Soda collected and permissioned 10,500 pieces of UGC, driving 4.9x repeat visits among users engaging with UGC galleries. The AR "REEL LABELS" campaign let customers view videos on soda labels using smartphones. Emplifi's platform enabled omnichannel UGC activation, boosting engagement and streamlining content curation.
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Jägermeister unified over 150 global social media accounts using Emplifi. The brand replaced fragmented tools with one platform, gaining a... single view and standardized KPIs. Automated reporting now saves the team hundreds of hours each month. Teams collaborate better and benchmark content across regions. Jägermeister now manages its digital presence with more clarity and efficiency.
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Emplifi Agent helped Boston Beer Company save $10,000 a year by digitizing their refund process. The company reduced manual refund... time by 90% and now processes 80% of refunds digitally each month. Refunds that once took weeks now take just 45 seconds. This change saves 144 hours annually across three teams. Boston Beer improved customer satisfaction and operational efficiency with Emplifi's digital integration.
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Emplifi helped B&G Foods improve consumer service for over 80,000 contacts each year. The company switched from Excel to Emplifi’s... CRM, making it easier to track and resolve customer issues. With Emplifi Agent and Knowledge, B&G Foods increased contacts served by 176%. Customer satisfaction reached 90%. Agents now respond to inquiries in minutes, not days, across phone, email, and social media.
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Emplifi helped Xplace save over 45 hours each week by giving clients full control of their digital suites. Xplace used Emplifi... to create 15+ customized client environments, letting brands manage their own digital presence. This approach improved client retention and made workflows more efficient. Real-time insights and standardized reporting helped clients make faster decisions. Xplace also launched a press office using Emplifi Listening, expanding into reputation management.
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Emplifi helped Cheil Chile, Samsung’s marketing agency in Latin America, achieve a 5% growth in audience size while most brands saw declines. Cheil Chile used... Emplifi’s unified platform to automate reporting, saving 80% in man hours. The agency produced thousands of detailed reports quickly and improved their ability to respond to market trends by 30%. Real-time social listening let them fine-tune strategies and stay ahead of audience needs. Emplifi’s tools made Cheil Chile’s team more agile and data-driven.
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Emplifi helped digitalfarm, a fast-growing Abu Dhabi social media agency, boost client social engagement by 30%. The agency also saw... a 40% increase in productivity after switching to Emplifi’s unified platform. Localized support and advanced analytics enabled digitalfarm to manage over 100 clients efficiently. The partnership improved response times and deepened client trust. Emplifi’s tools empowered digitalfarm to deliver data-driven strategies and scale operations rapidly.
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Emplifi helped Xplace save over 45 hours each week by giving clients full control of their digital suites. Xplace used Emplifi... to create 15+ customized client environments, letting brands manage their own content and data. This approach improved client retention and made workflows more efficient. Xplace also launched a press office using Emplifi Listening for better reputation management. The agency now empowers clients with autonomy while keeping strategic consistency.
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Emplifi helped Cheil Chile, Samsung’s marketing agency in Latin America, achieve a 5% growth in audience size while most brands saw declines. Cheil Chile used... Emplifi’s unified platform to automate reporting, saving 80% in man hours. The agency produced thousands of detailed reports and responded to market trends 30% faster. Real-time social listening let them fine-tune strategies and stay ahead of audience needs. Emplifi’s tools made Cheil Chile more agile and data-driven.
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Emplifi helped digitalfarm, a fast-growing Abu Dhabi social media agency, boost client social engagement by 30%. The agency also saw... a 40% increase in productivity after switching to Emplifi’s unified platform. Localized support and advanced analytics enabled digitalfarm to manage over 100 clients efficiently. Faster response times and data-driven insights improved client satisfaction. Emplifi’s tools empowered digitalfarm to deliver tailored strategies and scale operations.
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Hashmeta, a digital marketing agency in Singapore, used Emplifi to deliver data-driven social media strategies for clients across Southeast Asia. Emplifi’s analytics and... management tools helped Hashmeta create integrated campaigns tailored to local markets. The partnership enabled Hashmeta to secure over five major accounts and achieve a 90% success rate on co-pitched opportunities. Emplifi’s unified platform streamlined reporting and insights, making Hashmeta more agile and effective in digital engagement.
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Mercedes-Benz USA used Emplifi Voice of the Customer to improve their website after a major redesign. They found issues with... the build-your-own vehicle configurator tool. Emplifi's intercept survey technology helped them gather feedback from site visitors quickly. The team identified problems and shared insights with developers the same day. As a result, customer feedback showed a better online experience for visitors.
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Toyota Astra Motor used Emplifi Social Marketing to bring all their teams and agencies together on one platform. They solved problems... with managing many social profiles and improved how they create and approve content. Emplifi helped them speed up reporting, cutting report delivery from days to seconds. The platform made it easier for teams to work together and react quickly to market changes. Toyota Astra Motor now delivers content faster and makes decisions more quickly.
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PowerStop used Emplifi to collect and share user-generated content (UGC) across social channels. The brand gathered 250 pieces of UGC... weekly, driving a 3x increase in repeat visit rate and doubling time spent on site. Emplifi helped PowerStop grow its TikTok following by over 20,000 in one month. UGC galleries made the website more welcoming, boosting engagement and sales. PowerStop built a strong online community and inspired more DIY brake installs.
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Mercedes-Benz USA used Emplifi Voice of the Customer to improve their website after relaunching with new features. They found issues... with the build-your-own vehicle configurator. Using Emplifi’s intercept survey, they quickly gathered feedback from site visitors. This allowed them to identify and fix problems the same day. Ongoing feedback showed visitors had a better experience after the changes.
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Audi used Emplifi to measure the impact of TV and video ads. They launched a Voice of the Customer program... to collect feedback from AudiUSA.com visitors. The program helped Audi compare satisfaction across demographics and campaigns. Custom KPI dashboards made it easy to review feedback and guide future ad decisions. Audi adjusted campaigns based on real customer insights.
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Stori used Emplifi Community and Listening to boost operational speed by 5x and manage over 140,000 conversations across channels. The fintech gained... 71,115 new followers in one year and improved campaign performance with real-time analytics. Emplifi helped Stori classify interactions, prioritize messages, and monitor brand sentiment. The platform enabled Stori to expand into Colombia and strengthen its digital banking brand in Latin America.
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Emplifi helped Compartamos Banco cut reporting time by over 90%. The bank managed over 1 million social media followers with... real-time insights. Emplifi's tools lowered cost per click by 15%. Automated reporting let the team focus on strategy, not manual tasks. Sentiment analysis and community management improved engagement. Compartamos Banco now makes faster, data-driven marketing decisions.
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Emplifi helped Grupo Petersen boost social media engagement by 23% and positive sentiment by 18%. The banking group used Emplifi’s... social media management tools to handle over 30,000 customer inquiries with a 98% response rate. Two teams, totaling 150 employees, managed all channels from one platform. Strategic use of analytics, publishing, and community management improved customer relationships. Grupo Petersen now responds faster and keeps their audience informed across four banks.
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Emplifi Social Marketing helped Banco del Pacífico SA reach 178,000 users per post and boost engagement to 1,600 interactions per 1,000 followers. The bank used... Emplifi to transform traditional assets into digital formats and track content performance. With AI-powered insights, they improved efficiency by 2.75 times and identified top-performing content. Social listening tools enabled faster response to negative comments, improving customer sentiment. Banco del Pacífico SA now delivers better content and enhanced customer experience through data-driven social media strategies.
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UFC used Emplifi to scale its social media strategy and reach over 300 million followers. Emplifi's real-time analytics and automation... helped UFC achieve a 21% year-over-year increase in video views, totaling 26 billion. The platform reduced reporting time by 95% and enabled UFC to spot rising stars and engage fans globally. UFC now uses data to drive smarter matchmaking and deeper fan connections across all regions and platforms.
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Arizona Cardinals used Emplifi to automate social media reporting. They reduced manual reporting time by 90% and saved over 500... hours during the season. The team increased social interactions by 15% and grew their audience by over half a million followers. Emplifi's dashboards helped them analyze campaign performance and make better decisions. The Cardinals now deliver more engaging content and track what fans enjoy most.
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UFC used Emplifi to transform its social media strategy. The platform enabled real-time data tracking, automated analytics, and faster decision-making.... UFC saw a 21% year-over-year increase in video views, reaching 26 billion. Reporting and analytics time dropped by 95%. Emplifi helped UFC spotlight rising talent and deepen fan engagement across global markets.
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Arizona Cardinals used Emplifi to automate social media reporting and campaign analytics. The team reduced manual reporting time by 90%... and saved over 500 hours during the season. Emplifi's dashboards helped them track content performance and audience engagement across all platforms. They saw a 15% increase in social interactions and nearly 18 million video views. The Cardinals now make faster, data-driven decisions for their digital content strategy.
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The Cosmopolitan of Las Vegas used Emplifi to collect and showcase user-generated content (UGC) from guests. The hotel gathered over... 19,000 pieces of content and generated 250 million impressions. Emplifi helped increase engagement rate by 42%. The platform made it easy to curate, permission, and distribute UGC across social media, websites, and email. The Cosmopolitan used UGC to boost bookings and show authentic guest experiences.
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The Cosmopolitan of Las Vegas used Emplifi to collect and showcase user-generated content (UGC) from guests. The hotel gathered over... 19,000 pieces of content and generated 250 million impressions. Emplifi helped increase engagement rate by 42%. The platform made it easy to curate, permission, and distribute UGC across social media, websites, and email. The Cosmopolitan used UGC to boost bookings and show authentic guest experiences.
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Center Parcs used Emplifi's UGC platform to boost bookings and engagement. They showcased 27 holiday destinations with authentic user-generated content.... Emplifi's geo-fencing and tagging tools helped them collect and display content across all channels. This led to an 8% increase in engagement rate and over 600 extra nights booked each month. The platform made it easy to measure campaign revenue and refine marketing strategies.
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Emplifi helped VIZ Media launch a "Fan Zone" gallery for user-generated content. Fans uploaded photos of manga collections and cosplay,... boosting engagement. The gallery achieved a 27.55% engagement rate. VIZ Media collected 50,000 pieces of UGC in eight months. Emplifi streamlined content approval and reduced staff workload. The platform made it easy to showcase community content online.
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Nukta used Emplifi to manage social media publishing, analytics, and community engagement across the UAE and Pakistan. The team unified... planning, listening, and care in one platform. This helped them reach over 100 million monthly video views, with 80–90% of views from non-followers. Emplifi dashboards gave proof of real traction, not just follower counts. Brand partners shifted from questioning Nukta's reach to collaborating on creative campaigns.
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Emplifi's AI-powered insights helped TUI fly Belgium cut cost per engagement by 81. 5%. The team reduced reporting time by...75% and boosted audience engagement by 150%. Before Emplifi, manual reporting and guesswork slowed their social media strategy. With automated analytics and performance prediction, TUI made smarter, data-driven decisions. Social media managers now focus on storytelling, backed by real-time data.
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Delta Air Lines used Emplifi Agent and Emplifi SOS to support over 22,000 flight attendants. They centralized support through a... custom app, enabling real-time help and video chat. In three years, Delta saved over $2 million and handled more than 16,000 support calls. The Emplifi solution gave Delta new insights and improved operational excellence. Flight attendants now resolve issues faster and deliver better service.
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Volaris used Emplifi to manage social media content and improve customer relations. The airline faced challenges handling complaints and feedback... across four regions and platforms. Emplifi streamlined their content management and approval workflows. Volaris tracked key metrics and improved their content strategy. They saw a 7% increase in positive sentiment and became the second-most-loved airline in Mexico and the USA. Real-time analytics helped them quickly adjust their approach and outperform competitors.
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Emplifi helped VIZ Media launch a "Fan Zone" gallery for user-generated content. Fans uploaded 50,000 photos in the first 8... months. The gallery achieved a 27.55% engagement rate. Emplifi streamlined content collection and permission management. Staff workload dropped as UGC was easily approved and showcased. VIZ Media built a stronger fan community and boosted digital engagement.
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Switzerland Tourism used Emplifi Social to improve their social media marketing. They faced tough competition in the tourism industry and... needed to stand out online. Emplifi helped them create high-quality, regionally-focused content and work better as a team. The platform made it easy to manage their community of over 3.5 million followers. With Emplifi, they could analyze content performance and report results to management.
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Skyscanner used Emplifi to collect and manage user-generated content (UGC) across its website and social media. In six months, Skyscanner... gathered over 15,000 pieces of UGC and achieved a 70% consent rate for content use. Emplifi's platform helped Skyscanner launch on-site UGC displays, social campaigns, ads, and a Shoppable Instagram. The solution redirected 50% of Instagram visitors to Skyscanner's website. Skyscanner saved time and improved content diversity with Emplifi's tools.
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Nukta used Emplifi to manage social media across the UAE and Pakistan. The team unified publishing, analytics, and community management... in one platform. They reached over 100 million monthly video views, with 80–90% from non-followers. Emplifi dashboards helped prove real traction to brands and partners. The platform enabled fast iteration and consistent engagement across TikTok, Instagram, and YouTube.
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Emplifi's AI-powered insights helped TUI fly Belgium cut cost per engagement by 81. 5%. The team reduced reporting time by...75% using automated analytics. Audience engagement rose by 150% after switching to data-driven content promotion. Emplifi's Performance Prediction tool replaced guesswork with real-time decisions. Social media managers now make smarter, faster choices backed by clear data.
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Delta Air Lines used Emplifi Agent and Emplifi SOS to support over 22,000 flight attendants. They centralized support through a... custom app, enabling real-time help and video chat. In three years, Delta saved over $2 million and handled more than 16,000 calls. The Emplifi solution gave Delta new insights and improved operational excellence. Flight attendants now resolve issues faster and deliver better service.
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Emplifi's report reveals that airlines are increasingly adopting AI to handle customer interactions on social media, with AI resolving up to 31% of Facebook direct-message conversations. This shift enables... airlines to respond 21 times faster than average brands, enhancing customer support efficiency and allowing human agents to focus on complex inquiries.
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Emplifi Fuel has driven significant customer success, with brands reporting increased audience growth, engagement, and conversions. ALDO, a global retailer,... used Emplifi Fuel to enhance customer engagement, leading to $1.2 million in additional sales. Emplifi's platform integrates AI-driven execution with customer insights to automate engagement, supporting efficiency and revenue growth.
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Emplifi reported significant growth in customer engagement on Instagram, with a 4. 5% boost in engagement and a 5.3% increase...in reach. The platform's AI-driven tools enabled brands to achieve 6.8x faster audience growth. Emplifi expanded its data coverage across major social platforms, enhancing social intelligence and customer care capabilities.
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