Real-World Case Studies and Customer Success Stories with Emplifi Inc.

Emplifi Ratings & Reviews helped The Vitamin Shoppe boost its product review collection. The company saw a 150% increase in... total reviews and a 58% rise in native review submissions. Emplifi's syndication feature expanded catalog coverage to over 60%. Mobile review submissions reached 62% after adopting inbox submission. The Vitamin Shoppe valued Emplifi's support with regulatory compliance and personalized service.
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Emplifi helped Al Nahdi manage over 50,000 social customer care cases each month without adding staff. Before Emplifi, teams used... separate systems for social publishing and customer care, causing delays and missed urgent messages. With Emplifi’s AI-powered CX platform, Al Nahdi unified care, publishing, compliance, and analytics in one place. Urgent cases now surface automatically, and analysts save days each month on reporting. The team delivers faster, more consistent care, even as case volume grows.
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Emplifi Ratings & Reviews helped The Vitamin Shoppe increase total product reviews by 150%. The company also saw a 58%... rise in native review submissions. Emplifi's syndication feature enabled reviews from brand partners, boosting catalog coverage to over 60%. Mobile-friendly inbox submission made it easy for customers to leave feedback. The Vitamin Shoppe gained a strategic partner to navigate regulatory needs and grow its business.
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Emplifi helped Del Sol - Woolworth manage a surge in social media conversations. The retailer used Emplifi to centralize customer... interactions and involve all business areas in social media responses. The platform enabled faster, more personalized replies and improved collaboration across teams. Del Sol - Woolworth also used Emplifi's publishing and analytics tools to boost marketing campaigns. This led to stronger customer relationships and more creative, effective promotions.
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Bath & Body Works Arabia used Emplifi to improve customer engagement on social media. They grew their online community by... 25% and cut response times by 38%. The team used Emplifi’s community management tools and answer templates to reply faster, even during busy periods. Positive sentiment in comments reached 83%. Their click-through rate was 47% higher than the regional average, helping drive more revenue and engagement.
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Aldo Group used Emplifi to centralize social customer care for four brands. A three-person team now manages over 49,000 customer... actions per quarter in one unified workspace. Manual workload dropped by more than 60%. The team maintains a 20-hour average response time, well under their 24-hour SLA. Emplifi's analytics and AI tools improved reporting, collaboration, and customer experience across all channels.
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Emplifi helped Del Sol - Woolworth manage a surge in social media conversations. The retailer used Emplifi to centralize customer... interactions and involve all business areas in real time. The platform enabled faster response times and more personalized service. Del Sol - Woolworth improved customer loyalty and ran more effective marketing campaigns. Emplifi's analytics and publishing tools helped the team create engaging content and track results. The partnership fostered stronger customer relationships and business growth.
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Emplifi’s Community Management helped Coppel handle a sudden surge of 10,000 customer inquiries. The platform enabled Coppel to onboard 40... new team members quickly. Real-time dashboards and advanced tagging helped prioritize and categorize customer messages. Coppel cut response times by 56%. The solution helped maintain high customer satisfaction during a critical period.
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Emplifi Live Advisor and Live Chat helped eXtra improve their online shopping experience. eXtra used these tools to give customers... real-time help and advice. This led to a 9% conversion rate from chat sessions over 30 seconds. Average order value increased by 126% through live chat. 62% of orders converted on the same day after live chat. eXtra also used analytics to better schedule agents and meet customer needs.
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Emplifi helped Gemplers collect and syndicate customer reviews across their ecommerce catalog. Gemplers used Emplifi’s review syndication to gather 97%... of their reviews from top brands like Carhartt and YETI. Monthly review volume increased by 232%. In less than three years, Gemplers syndicated 293,000 reviews. The Emplifi dashboard made it easy for Gemplers to manage reviews for both Gemplers and their sister company, Iron Mercantile.
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Emplifi helped Sun & Ski Sports boost on-site conversion and engagement by showcasing real customer stories. The retailer used Emplifi's... UGC and Ratings & Reviews tools to display authentic content across its website. In less than six months, Sun & Ski Sports saw a 97% increase in time spent on site and a 26% rise in average order value. The team also collected 71% more reviews year-over-year, amassing over 110,000 reviews in one quarter. Emplifi's seamless integration made it easy to manage and publish customer content.
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Emplifi helped Bath & Body Works Arabia improve their customer experience on social media. The brand used Emplifi Community and... answer templates to respond faster to customer inquiries. They grew their online community by 25% and reduced response times by 38%. 83% of comments had positive sentiment. Emplifi's tools also helped increase website traffic and social media followers.
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Emplifi Live Advisor helped Bensons for Beds bring the in-store shopping experience online. The British bed retailer used one-to-one live... video shopping to connect online shoppers with in-store experts. This solution launched in less than two weeks. Bensons for Beds saw a 20% increase in online average order value. Customer satisfaction reached 4.7 out of 5.
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Domino's used Emplifi to manage social media customer care. They saw a 128% increase in social media volume handled. Case... handling time dropped by 53%. Average response time fell by 10 minutes. Real-time alerts helped Domino's respond to influencer posts and customer issues fast. This improved customer satisfaction and loyalty.
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Hardee's used Emplifi's social listening and spike alerts to spot a trending topic on Twitter. The team acted quickly, posting... a tweet that referenced the event and engaged users. This led to over 8 million impressions, 18,000 retweets, and an increase of 8,000 followers. Hardee's also saw more app downloads and higher restaurant traffic. Emplifi helped Hardee's turn social buzz into real business results.
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Dine Brands used Emplifi to improve social media customer care. Before, their team had to copy guest messages from Facebook... into their CRM, which slowed response times. With Emplifi, direct messages now go straight into their agent queue. This cut average handle time from five minutes to one. The team responded to over 10,000 Google Reviews using Emplifi. Dine Brands can now track and measure social care like other channels, giving guests a better experience.
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Domino's used Emplifi to manage social media customer care. They saw a 128% increase in social media volume handled. Case... handling time dropped by 53%. Average handling time fell by 10 minutes. Real-time alerts helped Domino's respond to influencer posts and customer issues fast. This improved customer satisfaction and loyalty.
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Emplifi Social helped Mcdonald's KSA and agency Ethos Interactive improve community management. They achieved a 61% better response rate and... answered 42% more customer questions in under 10 minutes. The team also saw a 75% increase in questions addressed within 1 hour 40 minutes. Emplifi's platform enabled faster response times, better team collaboration, and higher customer satisfaction. Mcdonald's KSA became Emplifi’s top socially devoted brand in the retail food industry on Twitter for five quarters.
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Emplifi Social helped McDonald's KSA and their agency Ethos Interactive improve community management on Twitter. They achieved a 61% better... response rate and answered 42% more customer questions in under 10 minutes. The team also saw a 75% increase in questions addressed within 1 hour 40 minutes. Emplifi's platform enabled faster, more personalized engagement, boosting customer satisfaction and loyalty. Real-time dashboards and streamlined workflows improved team collaboration and business outcomes.
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Emplifi helped Hardee's use social listening to spot a trending story. The team got a spike alert and acted fast.... They posted a tweet that led to over 8 million impressions, 18,000 retweets, and 8,000 new followers. Hardee's also saw more app downloads and more people visiting their restaurants. Emplifi's real-time insights made it possible for Hardee's to connect with new customers.
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The Cheesecake Factory used Emplifi Agent to improve guest service. They needed a centralized system to help agents resolve customer... questions and track contacts. With Emplifi Agent, they cut handling time by 20% and halved the days to close cases. Guest Service staff now give faster, more personal responses. Leadership uses the data to spot trends and improve service.
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Emplifi Agent helped Dine Brands improve their social media customer care. Before, the team had to copy and paste guest... messages from Facebook, which slowed response times. With Emplifi, direct messages are now integrated into their workflow. This led to an 80% reduction in average handling time and 10,000 guest responses to Google Reviews. Dine Brands can now track social care better and give guests a faster, more seamless experience.
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Emplifi helped Xplace save over 45 hours each week by giving clients full control of their digital suites. Xplace used Emplifi... to create 15+ customized client environments, letting brands manage their own content and data. This approach improved client retention and made reporting and decision-making faster. Xplace also launched a press office using Emplifi Listening, strengthening reputation management for clients. The agency's new model deepened client partnerships and set a higher standard for agency collaboration.
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Emplifi helped Cheil Chile, Samsung’s marketing agency in Latin America, achieve a 5% growth in audience size while others declined. Cheil Chile used... Emplifi’s unified platform to automate reporting, saving 80% in man hours. The team produced thousands of detailed reports and responded to market trends 30% faster. Real-time social listening let them fine-tune strategies and stay ahead. Emplifi’s tools made data-driven decisions quick and easy for Cheil Chile.
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Emplifi helped digitalfarm, a fast-growing social media agency in Abu Dhabi, boost client social engagement by 30%. The agency also... saw a 40% increase in productivity after switching to Emplifi’s unified social marketing platform. Localized support and advanced analytics tools enabled digitalfarm to manage over 100 clients efficiently. The partnership allowed faster response times and better campaign optimization. digitalfarm now delivers data-driven strategies and deeper client relationships.
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Emplifi helped SOCIALEYEZ cut manual reporting time by 40%. The agency unified campaign management and improved collaboration across teams. Using... Emplifi’s analytics and AI-driven tools, SOCIALEYEZ boosted social media engagement by 120%. Faster reporting and predictive insights led to stronger client retention and a two-year contract renewal. The platform enabled the agency to scale creative work without losing speed or transparency.
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Emplifi helped Xplace save over 45 hours each week by giving clients full control of their digital suites. Xplace used Emplifi... to create 15+ customized client environments, letting brands manage their own content and data. This approach improved client retention and made reporting and decision-making faster. Xplace also launched a press office using Emplifi Listening for better reputation management. The agency now builds stronger, long-term partnerships with its clients.
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Emplifi helped Xplace save over 45 hours each week by giving clients full control of their digital suites. Xplace used Emplifi... to create dedicated, customized environments for each client, supporting both advanced and beginner users. This approach improved operational efficiency and client retention. Xplace also launched a press office using Emplifi Listening, enhancing reputation management for their clients. The agency's model now sets a new standard for agency-client collaboration.
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Emplifi Analytics helped Agencia Montalvo manage social engagement for Librerías Gandhi. The platform made it easier to track and respond... to thousands of social media comments. Librerías Gandhi saw a 50% faster response time to customer queries. Social media engagement grew by 30%. The team analyzed over 1,000 customer insights each month. Emplifi enabled a data-driven approach to optimize their social media strategy.
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Emplifi helped Cheil Chile improve Samsung's social media strategy in Latin America. Cheil Chile used Emplifi to create thousands of... detailed reports and track audience conversations. They achieved a 5% growth in Samsung's brand audience while others declined. Reporting time dropped by 80%. Market response became 30% faster. The Emplifi platform made reporting and decision-making much easier for the team.
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Emplifi helped digitalfarm, a fast-growing social media agency in Abu Dhabi, improve client social engagement by 30%. The agency switched... to Emplifi for better tools and local support. Emplifi's platform made it easier to manage data and respond to clients. digitalfarm saw a 40% increase in productivity and faster customer response times. The partnership allowed digitalfarm to deliver better results for its clients.
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Crayola used Emplifi Community to improve how they manage social media engagement. The team boosted trend detection by 90% and... processed viral content 80% faster. They doubled the amount of TikTok engagement they could monitor. Automated workflows and real-time insights helped Crayola respond quickly and spot new trends. The solution also gave them deeper insights for product strategy and improved global team coordination.
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Freshpet used Emplifi to improve customer care for pet owners. They needed to connect with customers on any social channel... and track every issue. Emplifi let them manage voice, email, chatbots, and social media in one place. Freshpet cut call volume by 40% and made live agent response 29% faster. Their chatbot matched 97% of requests, letting staff focus on complex problems.
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Emplifi helped Vessi, a waterproof footwear brand, cut daily comment and DM handling time by 50%. The two-person social team... used Emplifi’s listening tools and analytics to quickly identify urgent issues and trending themes. With a 90-day searchable archive, they validated trends and shaped content based on real customer voices. The platform enabled Vessi to run a 100% organic social program, boosting engagement and building stronger customer trust.
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Stanley used Emplifi’s UGC and Ratings & Reviews solutions to boost customer engagement and drive more sales online. After switching from... PowerReviews, Stanley doubled the number of product reviews year-over-year. The team added Community Q&A and integrated with Stellar for faster review collection. 98% of customer questions now get answered, with 75% of answers coming from other customers. Stanley also uses Emplifi to run sampling campaigns and syndicate reviews across retailers.
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Emplifi Social helps Benefit Cosmetics manage global, local, and influencer content. The brand uses a decentralized approach, letting local teams... create market-specific content. This strategy builds strong community relationships and keeps messaging authentic. Emplifi Social gives Benefit insights into engagement and helps them spot local successes. The team uses these insights to improve content and connect with audiences in every market.
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Emplifi Community helped Crayola manage viral social media trends and fan engagement. Crayola needed faster ways to monitor TikTok and... handle high volumes of content. Their old tools were slow and manual. Emplifi Community let them process viral content 80% faster and detect trends 90% quicker. The team doubled their monitored TikTok engagement. Crayola now responds to social trends in real time, boosting creativity and clarity.
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Emplifi Care helped Salomon cut social response times by 45%. The brand sped up case handoff by 70% with seamless... routing to customer service teams. 99.8% of cases are now handled efficiently through a connected system. Salomon unified its social media reporting and improved communication across dozens of global channels. The solution brought structure and speed to Salomon’s customer support.
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Stanley used Emplifi’s UGC and Ratings & Reviews solutions to boost customer engagement and drive more sales online. After switching from... PowerReviews, Stanley doubled its review volume year-over-year. The team added Community Q&A, with 98% of questions answered and 75% of answers coming from customers. Integration with Stellar sped up review collection for new products. Stanley now uses customer feedback to improve product pages and email campaigns.
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Freshpet used Emplifi to improve customer care for pet owners. The challenge was to keep communication clear across all channels... and not lose track of conversations. Emplifi helped Freshpet track consumer data from voice, email, chatbots, social posts, and SMS. The platform made it easy for every team member to access and resolve issues quickly. Emplifi also kept Freshpet updated on new technology and features, helping them stay ahead in customer care.
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Mercedes-Benz USA used Emplifi Voice of the Customer to improve their website after a major redesign. They found issues with... the build-your-own vehicle configurator and used Emplifi’s intercept survey to collect direct feedback from site visitors. This allowed them to quickly identify and fix usability problems, passing real customer comments to their web team. As a result, customer feedback showed a better online experience and improved brand perception. Ongoing surveys helped Mercedes-Benz track and enhance user satisfaction on their site.
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Toyota Astra Motor used Emplifi Social Marketing to bring all their teams and agencies together in one place. They solved problems... with managing many social profiles and improved how they create and approve content. Emplifi made it easy to track key metrics and trends with custom dashboards. Report delivery time dropped from days to seconds. The team now works faster and makes decisions quickly.
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Emplifi Social Marketing helped Toyota Astra Motor centralize social media operations. The company unified team activities and improved collaboration with... partner agencies. Automated workflows and dashboards sped up content delivery and reporting. Report turnaround time dropped from days to seconds. Toyota Astra Motor now makes faster decisions and runs a more agile marketing strategy.
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Mercedes-Benz USA relaunched its website and found issues with the build-your-own vehicle configurator. Using Emplifi's intercept survey technology, they quickly... gathered feedback from site visitors. This allowed the team to identify and fix usability problems the same day. Ongoing customer feedback showed improved satisfaction with the site. Mercedes-Benz also used Emplifi to measure the impact of video content and TV ads on brand perception and repeat visits.
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Emplifi Social Marketing helped Toyota Astra Motor bring all their teams together on one platform. They solved problems with managing... many social media profiles and working with partner agencies. The platform made content publishing faster and improved teamwork. Automated dashboards cut report delivery time from days to seconds. Toyota Astra Motor now makes decisions faster and runs a more agile marketing strategy.
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Toyota Astra Motor used Emplifi Social Marketing to bring all their social media teams together. They solved problems with managing... many social profiles and working with partner agencies. Emplifi helped them centralize content publishing and reporting. They sped up report delivery from days to seconds. The platform made teamwork easier and improved their marketing agility.
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Mango unified its global social media operations using Emplifi. The brand manages over 700 content pieces monthly across 20+ profiles... and handles 1.4 million social interactions in one place. Emplifi's platform replaced fragmented tools, speeding up publishing and improving analytics. Mango now responds faster and keeps a consistent brand voice. Collaborations with creators reach up to 100% positive sentiment, driving repeatable growth.
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Mango used Emplifi to manage 700 monthly social posts and 1. 4 million interactions across 20+ profiles. Before Emplifi, their...social media work was fragmented and manual. Emplifi unified publishing, analytics, and community management in one platform. Mango now responds faster and keeps a consistent brand voice. Creator collaborations achieved 90–100% positive sentiment. The team can scale content and engagement without adding complexity.
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Emplifi UGC helped Carhartt showcase real customer stories, driving 85,000+ interactions and a 27% conversion rate from UGC gallery engagement. The platform enabled... Carhartt to collect, organize, and display authentic user content, deepening trust and boosting sales. User-submitted content generated $150,000 in revenue. Carhartt used Emplifi to connect its brand legacy with digital storytelling, making customers the face of the brand. This approach reinforced Carhartt's identity as a brand built for real workers.
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Emplifi UGC helped Carhartt boost sales by turning real customer stories into marketing. Carhartt used user-generated content to create authentic... brand experiences. The brand saw 85,000+ real customer interactions and a 27% conversion rate from UGC gallery engagement. User-submitted content drove $150,000 in revenue. Carhartt used Emplifi to collect, organize, and display customer stories, making their community the face of the brand.
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Emplifi UGC helped Carhartt boost sales by turning real customer stories into marketing. Carhartt used user-generated content to create an... authentic brand voice. The brand saw 85,000+ real customer interactions and a 27% conversion rate from UGC gallery engagement. User-submitted content drove $150,000 in revenue. Carhartt used Emplifi to collect, organize, and display customer stories, making their marketing more real and effective.
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Emplifi UGC helped Carhartt showcase real customer stories. Carhartt used user-generated content to make their brand feel authentic. They captured... over 85,000 real customer interactions. The UGC gallery led to a 27% conversion rate. User-submitted content drove $150,000 in revenue. Carhartt made it easy for customers to share their stories and become the face of the brand.
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The Cosmopolitan of Las Vegas used Emplifi to collect and showcase user-generated content (UGC) from guests. With Emplifi, the hotel... gathered over 19,000 pieces of content and generated 250 million impressions. The platform helped increase engagement rate by 42%. The marketing team used Emplifi to design custom galleries and measure campaign ROI. UGC was shared across social media, email, and on-site galleries to attract new guests and build trust.
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Emplifi UGC helped a global hospitality brand with over 100 hotels boost authentic content by 20%. The brand used AI-driven... tools to source and manage guest-generated visuals, saving hundreds of hours on manual curation. One guest campaign generated 314 video submissions, enriching their content library. Automated workflows enabled a consistent, engaging social media presence across all properties. The solution improved operational efficiency and strengthened the brand’s connection with travelers.
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Emplifi helped Kimpton Hotels boost social media engagement and online bookings. Kimpton used user-generated content to tell its brand story... and connect with guests. The Emplifi platform made it easy to collect and display over 3.6 million guest photos. This drove more than 200 million social media engagements. Kimpton saw strong results and expanded Emplifi use across its parent company.
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Emplifi helped Kimpton Hotels boost social media engagement and online bookings. Kimpton used user-generated content to collect over 3.6 million... traveler photos. This content drove more than 200 million engagements. Emplifi made it easy to manage and display guest photos across Kimpton’s websites. The partnership started with a pet photo contest and expanded to all property pages.
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The Cosmopolitan of Las Vegas used Emplifi to collect and showcase user-generated content (UGC) from guests. With Emplifi, the hotel... gathered over 19,000 pieces of content and drove 250 million impressions. The platform helped increase engagement rate by 42%. The marketing team used Emplifi to design custom widgets and track ROI from UGC. This approach made their social media and website more authentic and engaging for visitors.
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Jones Soda used Emplifi to automate user-generated content galleries across their website. They saw a 55% increase in time spent... on site and a 48% rise in average order value. The brand collected and permissioned 10,500 pieces of UGC and enabled AR experiences on soda labels. Emplifi's platform helped Jones Soda boost engagement, repeat visits, and streamline UGC curation. The solution also drove a 69% engagement rate on campaign pages.
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Jones Soda used Emplifi to automate user-generated content galleries across their website. They saw a 55% increase in time spent... on site and a 48% rise in average order value. The brand collected and permissioned over 10,500 pieces of UGC. Emplifi enabled AR experiences and shoppable galleries, driving more repeat visits and engagement. Jones Soda now curates UGC for email, social, and on-site campaigns with less manual effort.
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Emplifi helped Jägermeister unify over 150 global social media accounts. The brand saved hundreds of hours each month with automated... reporting. Teams now use a single platform for scheduling, analytics, and KPI tracking. Jägermeister standardized KPIs and improved collaboration across regions. The solution gave both global oversight and local flexibility. Stronger relationships and digital growth followed.
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Emplifi helped Jägermeister unify over 150 global social media accounts. The brand replaced fragmented tools with one platform, gaining a... single view for all regions. Automated reporting now saves the team hundreds of hours each month. Standardized KPIs enable better benchmarking and collaboration. Local teams keep autonomy while HQ maintains oversight. Jägermeister now drives consistent digital growth and stronger relationships across markets.
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Emplifi helped Jägermeister unify over 150 global social media accounts. The brand saved hundreds of hours each month with automated... reporting. Teams now use standardized KPIs and a single dashboard for all regions. Local teams keep their autonomy while HQ gains full visibility. Collaboration and benchmarking improved across markets. Jägermeister strengthened relationships and drives digital growth with Emplifi.
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UFC used Emplifi to scale its social media strategy and reach over 300 million fans. With Emplifi, UFC achieved a... 21% year-over-year increase in video views, totaling 26 billion. The platform reduced reporting and analytics time by 95%. UFC now tracks fan sentiment and fighter performance in real time, helping to spotlight rising stars and deepen fan engagement. Emplifi's data-driven tools power smarter matchmaking and faster business decisions across global events.
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Arizona Cardinals used Emplifi to automate social media reporting. They reduced manual reporting time by 90% and saved over 500... hours during the football season. The team increased social interactions by 15% and added over half a million followers since 2019. Emplifi helped them analyze campaign performance and make better content decisions. The Cardinals now deliver quick, data-driven insights to their business teams.
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UFC used Emplifi to scale its social media strategy, reaching over 300 million followers and 26 billion video views. Emplifi's real-time analytics... and automation helped UFC reduce reporting time by 95%. The platform enabled UFC to spot rising stars, track fan sentiment, and make faster, data-driven decisions. UFC's digital transformation led to a 21% year-over-year increase in video views and made it a top 5 U.S. sports league by digital audience. Emplifi turned UFC's social channels into a global command center for fan engagement and fighter promotion.
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UFC used Emplifi to scale its social media strategy and boost fan engagement. With Emplifi, UFC achieved a 21% year-over-year... increase in video views, reaching 26 billion views and 300 million followers. The platform reduced reporting and analytics time by 95%. Real-time data and automation helped UFC spot rising stars and connect with fans worldwide. Emplifi's analytics powered smarter matchmaking and faster content decisions across all regions.
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The Arizona Cardinals used Emplifi Social to improve their social media content. They wanted to stand out and increase engagement... with their fans. Emplifi helped them access all their social media analytics in one place. This made reporting faster and easier. The team saw a 15% increase in content interaction, a 90% reduction in manual reporting, and saved over 500 hours during the season.
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Emplifi helped VIZ Media launch a "Fan Zone" gallery for user-generated content. Fans uploaded photos of manga collections and cosplay,... boosting engagement. The gallery achieved a 27.55% engagement rate. VIZ Media collected 50,000 pieces of UGC in eight months. Emplifi streamlined content approval and reduced staff workload. The platform made it easy to showcase community content online.
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VIZ Media used Emplifi to launch a "Fan Zone" gallery for user-generated content. Fans uploaded photos of manga collections and... cosplay, boosting engagement. The gallery achieved a 27.55% engagement rate. In eight months, VIZ Media collected 50,000 pieces of UGC with Emplifi's permissions tool. The platform made content collection easy and reduced staff workload.
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Emplifi Fuel AI helped Syngenta unify over 600 users across dozens of countries on one social media platform. Before, Syngenta used... many tools, causing duplicated spend and inconsistent KPIs. With Emplifi, marketing and communications now share one AI-powered workflow. Teams use features like Performance Predictor and Spike Alerts to optimize content and manage reputation. Syngenta can now compare results globally and share best practices across markets.
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Nukta used Emplifi to manage social media publishing, analytics, and community engagement across the UAE and Pakistan. The team unified... planning, listening, and reporting in one platform. This helped them reach over 100 million monthly video views, with 80–90% of views from non-followers. Emplifi dashboards gave proof of real traction, shifting brand conversations from follower counts to creative fit. Nukta built credibility and scaled their audience quickly in crowded markets.
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Emplifi's AI-powered insights helped TUI fly Belgium cut cost per engagement by 81. 5%. The team reduced reporting time by...75% using automated analytics. Audience engagement rose by 150% after switching to data-driven content promotion. Social media managers gained confidence with real-time performance prediction. TUI now connects better with travelers through smarter, faster social media decisions.
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Delta Air Lines used Emplifi Agent and Emplifi SOS to support flight attendants in real time. The solution let attendants... get help through a custom app and video chat, logging all interactions in the Emplifi CRM. Over 16,000 calls were supported, with more than half handled by the new app. Delta saved over $2 million in the first three years by centralizing support. The Emplifi platform gave Delta new insights to improve service for attendants and travelers.
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Nukta used Emplifi to manage social media publishing, analytics, and community engagement across the UAE and Pakistan. The team unified... planning, listening, and care in one platform. This helped them reach over 100 million monthly video views, with 80–90% of views from non-followers. Emplifi dashboards gave proof of real traction, not just follower counts. Brands shifted from asking for proof to wanting to collaborate with Nukta.
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Emplifi helped Aeromexico improve social media engagement and brand loyalty. The airline used Emplifi to analyze social media performance and... respond faster to customers. Aeromexico reduced content pieces by 35% and grew engagement by 786%. Their community grew by 40%. Response time dropped from four days to a few hours. A campaign using Emplifi achieved 75% positive sentiment and 41,000 organic Instagram views.
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Emplifi's Performance Prediction tool helped TUI fly Belgium improve their social media strategy. The team used AI-driven insights to automate... reporting and make smarter decisions. Reporting time dropped by 75%. Audience engagement increased by 150%. Cost per engagement fell by 81.5%. TUI fly Belgium now spends less time on manual work and more time connecting with travelers.
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Delta Air Lines used Emplifi Agent and Emplifi SOS to support their flight attendants. They needed a way to give... real-time help using handheld devices. Emplifi provided CRM, video chat, and reporting tools. Delta saved over $2 million in three years by centralizing support. Flight attendants got faster help, and Delta improved service for over 22,000 staff.
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Emplifi's report reveals that airlines are increasingly adopting AI to handle customer interactions on social media, with AI resolving up to 31% of Facebook direct-message conversations. This shift enables... airlines to respond 21 times faster than average brands, enhancing customer support efficiency and allowing human agents to focus on complex inquiries.
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Emplifi Fuel has driven significant customer success, with brands reporting increased audience growth, engagement, and conversions. ALDO, a global retailer,... used Emplifi Fuel to enhance customer engagement, leading to $1.2 million in additional sales. Emplifi's platform integrates AI-driven execution with customer insights to automate engagement, supporting efficiency and revenue growth.
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Emplifi reported significant growth in customer engagement on Instagram, with a 4. 5% boost in engagement and a 5.3% increase...in reach. The platform's AI-driven tools enabled brands to achieve 6.8x faster audience growth. Emplifi expanded its data coverage across major social platforms, enhancing social intelligence and customer care capabilities.
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