Emplifi Agent Overview
This is a summary of the comprehensive capabilities and benefits of Emplifi Agent based on over 49 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Emplifi Agent, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Emplifi Agent is right for your needs? Our Cuspera AI engine can evaluate how Emplifi Agent fits your specific business needs, industry, and context. Get your personalized assessment report today.
Emplifi Agent supports business activities such as:
- Engaging And Following Up
- Products & Pricelist Management
- Contacts History
- Generation Of New Leads
- Order Management
Emplifi Agent can help you with many business goals, such as Enhance Customer Relationships. It can help manage these activities if you use E-Mail Chat Text SMS etc. for these needs.
Emplifi Agent Financial Services Vertical is its biggest customer base.
Reviews
"...Engage with consumers wherever they are phone, email, web, social, SMS, live chat without forcing them to switch channels or repeat their story. ..." CRM Software for Consumer Engagement
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Emplifi Agent solved their Help Desk needs. Cuspera uses 49 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships is the most popular business priority peers achieved using Emplifi Agent.
Use Cases
Peers recommend Engaging And Following Up , Products & Pricelist Management , Contacts History , as the business use cases that they have been most satisfied while using Emplifi Agent.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engaging And Following Up with E-Mail, Chat, Text SMS, Phone Calls and Social Media |
4.49/5 ★ |
"...Engage with consumers wherever they are phone, email, web, social, SMS, live chat without forcing them to switch channels or repeat their story. ..." CRM Software for Consumer Engagement |
| Products & Pricelist Management |
4.16/5 ★ |
"...For example, by saying "this product- list all complaints" I can literally get a report sent to me every month and we can help target which areas of our business need improvement...." Peer review by User |
| Contacts History with Offline and On Premises |
3.47/5 ★ |
"...Show agents relevant customer information, like location, loyalty status, and interaction history, right on the CRM case screen...." CRM Software for Consumer Engagement |
| PEER EXPERIENCES | |
|---|---|
| Engaging And Following Up with E-Mail, Chat, Text SMS, Phone Calls and Social Media |
4.49/5 ★ |
"...Engage with consumers wherever they are phone, email, web, social, SMS, live chat without forcing them to switch channels or repeat their story. ..." CRM Software for Consumer Engagement |
|
| Products & Pricelist Management |
4.16/5 ★ |
"...For example, by saying "this product- list all complaints" I can literally get a report sent to me every month and we can help target which areas of our business need improvement...." Peer review by User |
|
| Contacts History with Offline and On Premises |
3.47/5 ★ |
"...Show agents relevant customer information, like location, loyalty status, and interaction history, right on the CRM case screen...." CRM Software for Consumer Engagement |
|
Popular Business Setting
for Emplifi Agent
Top Industries
- Financial Services
- Retail
- Automotive
Popular in
- Enterprise
IT and Other Capabilities
for Emplifi Agent
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (6) |
| Data Export | Read Reviews (1) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (6) |
| Data Export | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (9) |
| 24/7 Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (9) |
| 24/7 Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (5) |
| Analytics | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (5) |
| Analytics | Read Reviews (2) |
Software Failure Risk Guidance
?for Emplifi Agent
Top Failure Risks for Emplifi Agent
Vendor Profile Details
Company Name
Emplifi
Company Website
https://emplifi.io/HQ Location
New York
Employees
501-1000
Social
Financials
PRIVATE
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