Real-World Case Studies and Customer Success Stories with Emplifi Agent

Emplifi helped Del Sol - Woolworth manage a surge in social media conversations. The retailer used Emplifi to centralize customer... interactions and involve all business areas in real time. The platform enabled faster response times and more personalized service. Del Sol - Woolworth improved customer loyalty and ran more effective marketing campaigns. Emplifi's analytics and publishing tools helped the team create engaging content and track results. The partnership fostered stronger customer relationships and business growth.
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Emplifi’s Community Management helped Coppel handle a sudden surge of 10,000 customer inquiries. The platform enabled Coppel to onboard 40... new team members quickly. Real-time dashboards and advanced tagging helped prioritize and categorize customer messages. Coppel cut response times by 56%. The solution helped maintain high customer satisfaction during a critical period.
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Emplifi Live Advisor and Live Chat helped eXtra improve their online shopping experience. eXtra used these tools to give customers... real-time help and advice. This led to a 9% conversion rate from chat sessions over 30 seconds. Average order value increased by 126% through live chat. 62% of orders converted on the same day after live chat. eXtra also used analytics to better schedule agents and meet customer needs.
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Emplifi helped Gemplers collect and syndicate customer reviews across their ecommerce catalog. Gemplers used Emplifi’s review syndication to gather 97%... of their reviews from top brands like Carhartt and YETI. Monthly review volume increased by 232%. In less than three years, Gemplers syndicated 293,000 reviews. The Emplifi dashboard made it easy for Gemplers to manage reviews for both Gemplers and their sister company, Iron Mercantile.
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Emplifi helped Sun & Ski Sports boost on-site conversion and engagement by showcasing real customer stories. The retailer used Emplifi's... UGC and Ratings & Reviews tools to display authentic content across its website. In less than six months, Sun & Ski Sports saw a 97% increase in time spent on site and a 26% rise in average order value. The team also collected 71% more reviews year-over-year, amassing over 110,000 reviews in one quarter. Emplifi's seamless integration made it easy to manage and publish customer content.
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Emplifi helped Bath & Body Works Arabia improve their customer experience on social media. The brand used Emplifi Community and... answer templates to respond faster to customer inquiries. They grew their online community by 25% and reduced response times by 38%. 83% of comments had positive sentiment. Emplifi's tools also helped increase website traffic and social media followers.
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Emplifi Live Advisor helped Bensons for Beds bring the in-store shopping experience online. The British bed retailer used one-to-one live... video shopping to connect online shoppers with in-store experts. This solution launched in less than two weeks. Bensons for Beds saw a 20% increase in online average order value. Customer satisfaction reached 4.7 out of 5.
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Emplifi helped Vessi, a waterproof footwear brand, cut daily comment and DM handling time by 50%. The two-person social team... used Emplifi’s listening tools and analytics to quickly identify urgent issues and trending themes. With a 90-day searchable archive, they validated trends and shaped content based on real customer voices. The platform enabled Vessi to run a 100% organic social program, boosting engagement and building stronger customer trust.
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Stanley used Emplifi’s UGC and Ratings & Reviews solutions to boost customer engagement and drive more sales online. After switching from... PowerReviews, Stanley doubled the number of product reviews year-over-year. The team added Community Q&A and integrated with Stellar for faster review collection. 98% of customer questions now get answered, with 75% of answers coming from other customers. Stanley also uses Emplifi to run sampling campaigns and syndicate reviews across retailers.
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Emplifi Social helps Benefit Cosmetics manage global, local, and influencer content. The brand uses a decentralized approach, letting local teams... create market-specific content. This strategy builds strong community relationships and keeps messaging authentic. Emplifi Social gives Benefit insights into engagement and helps them spot local successes. The team uses these insights to improve content and connect with audiences in every market.
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Emplifi Community helped Crayola manage viral social media trends and fan engagement. Crayola needed faster ways to monitor TikTok and... handle high volumes of content. Their old tools were slow and manual. Emplifi Community let them process viral content 80% faster and detect trends 90% quicker. The team doubled their monitored TikTok engagement. Crayola now responds to social trends in real time, boosting creativity and clarity.
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Emplifi Care helped Salomon cut social response times by 45%. The brand sped up case handoff by 70% with seamless... routing to customer service teams. 99.8% of cases are now handled efficiently through a connected system. Salomon unified its social media reporting and improved communication across dozens of global channels. The solution brought structure and speed to Salomon’s customer support.
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Stanley used Emplifi’s UGC and Ratings & Reviews solutions to boost customer engagement and drive more sales online. After switching from... PowerReviews, Stanley doubled its review volume year-over-year. The team added Community Q&A, with 98% of questions answered and 75% of answers coming from customers. Integration with Stellar sped up review collection for new products. Stanley now uses customer feedback to improve product pages and email campaigns.
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Freshpet used Emplifi to improve customer care for pet owners. The challenge was to keep communication clear across all channels... and not lose track of conversations. Emplifi helped Freshpet track consumer data from voice, email, chatbots, social posts, and SMS. The platform made it easy for every team member to access and resolve issues quickly. Emplifi also kept Freshpet updated on new technology and features, helping them stay ahead in customer care.
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Emplifi helped SOCIALEYEZ cut manual reporting time by 40%. The agency unified campaign management and improved collaboration across teams. Using... Emplifi’s analytics and AI-driven tools, SOCIALEYEZ boosted social media engagement by 120%. Faster reporting and predictive insights led to stronger client retention and a two-year contract renewal. The platform enabled the agency to scale creative work without losing speed or transparency.
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Emplifi helped Xplace save over 45 hours each week by giving clients full control of their digital suites. Xplace used Emplifi... to create 15+ customized client environments, letting brands manage their own content and data. This approach improved client retention and made reporting and decision-making faster. Xplace also launched a press office using Emplifi Listening for better reputation management. The agency now builds stronger, long-term partnerships with its clients.
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Emplifi helped Xplace save over 45 hours each week by giving clients full control of their digital suites. Xplace used Emplifi... to create dedicated, customized environments for each client, supporting both advanced and beginner users. This approach improved operational efficiency and client retention. Xplace also launched a press office using Emplifi Listening, enhancing reputation management for their clients. The agency's model now sets a new standard for agency-client collaboration.
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Emplifi Analytics helped Agencia Montalvo manage social engagement for Librerías Gandhi. The platform made it easier to track and respond... to thousands of social media comments. Librerías Gandhi saw a 50% faster response time to customer queries. Social media engagement grew by 30%. The team analyzed over 1,000 customer insights each month. Emplifi enabled a data-driven approach to optimize their social media strategy.
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Emplifi helped Cheil Chile improve Samsung's social media strategy in Latin America. Cheil Chile used Emplifi to create thousands of... detailed reports and track audience conversations. They achieved a 5% growth in Samsung's brand audience while others declined. Reporting time dropped by 80%. Market response became 30% faster. The Emplifi platform made reporting and decision-making much easier for the team.
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Emplifi helped digitalfarm, a fast-growing social media agency in Abu Dhabi, improve client social engagement by 30%. The agency switched... to Emplifi for better tools and local support. Emplifi's platform made it easier to manage data and respond to clients. digitalfarm saw a 40% increase in productivity and faster customer response times. The partnership allowed digitalfarm to deliver better results for its clients.
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Emplifi Social helped Mcdonald's KSA and agency Ethos Interactive improve community management. They achieved a 61% better response rate and... answered 42% more customer questions in under 10 minutes. The team also saw a 75% increase in questions addressed within 1 hour 40 minutes. Emplifi's platform enabled faster response times, better team collaboration, and higher customer satisfaction. Mcdonald's KSA became Emplifi’s top socially devoted brand in the retail food industry on Twitter for five quarters.
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Emplifi Social helped McDonald's KSA and their agency Ethos Interactive improve community management on Twitter. They achieved a 61% better... response rate and answered 42% more customer questions in under 10 minutes. The team also saw a 75% increase in questions addressed within 1 hour 40 minutes. Emplifi's platform enabled faster, more personalized engagement, boosting customer satisfaction and loyalty. Real-time dashboards and streamlined workflows improved team collaboration and business outcomes.
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Emplifi helped Hardee's use social listening to spot a trending story. The team got a spike alert and acted fast.... They posted a tweet that led to over 8 million impressions, 18,000 retweets, and 8,000 new followers. Hardee's also saw more app downloads and more people visiting their restaurants. Emplifi's real-time insights made it possible for Hardee's to connect with new customers.
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The Cheesecake Factory used Emplifi Agent to improve guest service. They needed a centralized system to help agents resolve customer... questions and track contacts. With Emplifi Agent, they cut handling time by 20% and halved the days to close cases. Guest Service staff now give faster, more personal responses. Leadership uses the data to spot trends and improve service.
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Emplifi Agent helped Dine Brands improve their social media customer care. Before, the team had to copy and paste guest... messages from Facebook, which slowed response times. With Emplifi, direct messages are now integrated into their workflow. This led to an 80% reduction in average handling time and 10,000 guest responses to Google Reviews. Dine Brands can now track social care better and give guests a faster, more seamless experience.
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Toyota Astra Motor used Emplifi Social Marketing to bring all their teams and agencies together in one place. They solved problems... with managing many social profiles and improved how they create and approve content. Emplifi made it easy to track key metrics and trends with custom dashboards. Report delivery time dropped from days to seconds. The team now works faster and makes decisions quickly.
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Emplifi Social Marketing helped Toyota Astra Motor centralize social media operations. The company unified team activities and improved collaboration with... partner agencies. Automated workflows and dashboards sped up content delivery and reporting. Report turnaround time dropped from days to seconds. Toyota Astra Motor now makes faster decisions and runs a more agile marketing strategy.
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Mercedes-Benz USA relaunched its website and found issues with the build-your-own vehicle configurator. Using Emplifi's intercept survey technology, they quickly... gathered feedback from site visitors. This allowed the team to identify and fix usability problems the same day. Ongoing customer feedback showed improved satisfaction with the site. Mercedes-Benz also used Emplifi to measure the impact of video content and TV ads on brand perception and repeat visits.
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Emplifi Social Marketing helped Toyota Astra Motor bring all their teams together on one platform. They solved problems with managing... many social media profiles and working with partner agencies. The platform made content publishing faster and improved teamwork. Automated dashboards cut report delivery time from days to seconds. Toyota Astra Motor now makes decisions faster and runs a more agile marketing strategy.
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Toyota Astra Motor used Emplifi Social Marketing to bring all their social media teams together. They solved problems with managing... many social profiles and working with partner agencies. Emplifi helped them centralize content publishing and reporting. They sped up report delivery from days to seconds. The platform made teamwork easier and improved their marketing agility.
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Emplifi UGC helped a global hospitality brand with over 100 hotels boost authentic content by 20%. The brand used AI-driven... tools to source and manage guest-generated visuals, saving hundreds of hours on manual curation. One guest campaign generated 314 video submissions, enriching their content library. Automated workflows enabled a consistent, engaging social media presence across all properties. The solution improved operational efficiency and strengthened the brand’s connection with travelers.
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Emplifi helped Kimpton Hotels boost social media engagement and online bookings. Kimpton used user-generated content to tell its brand story... and connect with guests. The Emplifi platform made it easy to collect and display over 3.6 million guest photos. This drove more than 200 million social media engagements. Kimpton saw strong results and expanded Emplifi use across its parent company.
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Emplifi helped Kimpton Hotels boost social media engagement and online bookings. Kimpton used user-generated content to collect over 3.6 million... traveler photos. This content drove more than 200 million engagements. Emplifi made it easy to manage and display guest photos across Kimpton’s websites. The partnership started with a pet photo contest and expanded to all property pages.
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The Cosmopolitan of Las Vegas used Emplifi to collect and showcase user-generated content (UGC) from guests. With Emplifi, the hotel... gathered over 19,000 pieces of content and drove 250 million impressions. The platform helped increase engagement rate by 42%. The marketing team used Emplifi to design custom widgets and track ROI from UGC. This approach made their social media and website more authentic and engaging for visitors.
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Emplifi UGC helped Carhartt showcase real customer stories, driving 85,000+ interactions and a 27% conversion rate from UGC gallery engagement. The platform enabled... Carhartt to collect, organize, and display authentic user content, deepening trust and boosting sales. User-submitted content generated $150,000 in revenue. Carhartt used Emplifi to connect its brand legacy with digital storytelling, making customers the face of the brand. This approach reinforced Carhartt's identity as a brand built for real workers.
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Emplifi UGC helped Carhartt boost sales by turning real customer stories into marketing. Carhartt used user-generated content to create authentic... brand experiences. The brand saw 85,000+ real customer interactions and a 27% conversion rate from UGC gallery engagement. User-submitted content drove $150,000 in revenue. Carhartt used Emplifi to collect, organize, and display customer stories, making their community the face of the brand.
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Emplifi UGC helped Carhartt boost sales by turning real customer stories into marketing. Carhartt used user-generated content to create an... authentic brand voice. The brand saw 85,000+ real customer interactions and a 27% conversion rate from UGC gallery engagement. User-submitted content drove $150,000 in revenue. Carhartt used Emplifi to collect, organize, and display customer stories, making their marketing more real and effective.
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Emplifi UGC helped Carhartt showcase real customer stories. Carhartt used user-generated content to make their brand feel authentic. They captured... over 85,000 real customer interactions. The UGC gallery led to a 27% conversion rate. User-submitted content drove $150,000 in revenue. Carhartt made it easy for customers to share their stories and become the face of the brand.
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UFC used Emplifi to scale its social media strategy, reaching over 300 million followers and 26 billion video views. Emplifi's real-time analytics... and automation helped UFC reduce reporting time by 95%. The platform enabled UFC to spot rising stars, track fan sentiment, and make faster, data-driven decisions. UFC's digital transformation led to a 21% year-over-year increase in video views and made it a top 5 U.S. sports league by digital audience. Emplifi turned UFC's social channels into a global command center for fan engagement and fighter promotion.
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UFC used Emplifi to scale its social media strategy and boost fan engagement. With Emplifi, UFC achieved a 21% year-over-year... increase in video views, reaching 26 billion views and 300 million followers. The platform reduced reporting and analytics time by 95%. Real-time data and automation helped UFC spot rising stars and connect with fans worldwide. Emplifi's analytics powered smarter matchmaking and faster content decisions across all regions.
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The Arizona Cardinals used Emplifi Social to improve their social media content. They wanted to stand out and increase engagement... with their fans. Emplifi helped them access all their social media analytics in one place. This made reporting faster and easier. The team saw a 15% increase in content interaction, a 90% reduction in manual reporting, and saved over 500 hours during the season.
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Emplifi helped Jägermeister unify over 150 global social media accounts. The brand replaced fragmented tools with one platform, gaining a... single view for all regions. Automated reporting now saves the team hundreds of hours each month. Standardized KPIs enable better benchmarking and collaboration. Local teams keep autonomy while HQ maintains oversight. Jägermeister now drives consistent digital growth and stronger relationships across markets.
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Emplifi helped Jägermeister unify over 150 global social media accounts. The brand saved hundreds of hours each month with automated... reporting. Teams now use standardized KPIs and a single dashboard for all regions. Local teams keep their autonomy while HQ gains full visibility. Collaboration and benchmarking improved across markets. Jägermeister strengthened relationships and drives digital growth with Emplifi.
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Emplifi helped Penguin Random House Grupo Editorial boost social media engagement by 59% and grow their community by 6. 24%. The team...automated 4,000 posts in a year using Emplifi's publishing tools. Emplifi's analytics and integration with Power BI improved reporting and decision-making. The platform's content inspiration and influencer features helped optimize campaigns and budget. During the pandemic, Emplifi enabled better customer support through social media and streamlined service processes.
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Emplifi helped Penguin Random House Grupo Editorial boost social media engagement by 59% and grow their community by 6. 24%. The team...used Emplifi’s analytics to track performance and improve content decisions. Automated publishing streamlined their workflow, with 4,000 posts scheduled in a year. During the pandemic, they used Emplifi’s community features to manage customer support and create helpful FAQs. The platform’s integration with Power BI improved reporting and cross-team collaboration.
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Emplifi helps Dogs Trust manage social media for 20 rehoming centers with over 60 accounts. The platform lets Dogs Trust... schedule, organize, and report on content from one place. Emplifi boosts team productivity by making it easy to plan and publish posts across all channels. Dogs Trust uses Emplifi to find top-performing content and track trends. The charity saves time and energy, reaching more people and improving online support for dog owners.
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Emplifi helped National Bank of Kuwait (NBK) bring its PR and marketing teams together. NBK used Emplifi’s platform to unify... messaging and connect with its audience. The bank saw a 623% increase in content impressions and a 471% boost in video views. Community size grew by 35% to 2.28 million. Emplifi’s Publisher and Analytics tools made campaign planning and audience insights easy for NBK.
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Emplifi Social helped Entel, Chile's largest telecommunications company, manage social media in one place. Entel used Emplifi Analytics to track... content performance and Emplifi Publisher to schedule over 1,000 posts in 2022. Emplifi Community let them monitor audience engagement. Entel saw a 184% increase in social media views, a 49% rise in interactions, and cut response time by 75%. The platform made workflows easier and improved results.
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Emplifi Social helped Crunch Fitness manage social media for over 1,300 profiles. Franchisees used centralized tools to post content and... track results. The platform made it easy to share promotions and measure what works best. Crunch Fitness cut reporting time by 90%. Teams learned that Reels and Carousels drive the most engagement. The solution saved time and kept the brand strong across all locations.
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Emplifi helped the University of Waterloo speed up social media reporting by 4x. The platform aligned over 30 departments with... shared dashboards and tripled the number of annual social media health reports. With only one full-time social media manager, Waterloo used Emplifi to onboard student contributors quickly and improve content planning. The university boosted audience engagement and turned social media into a strategic asset. Emplifi enabled better collaboration and data-driven storytelling across campus.
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Nukta used Emplifi to manage social media publishing, analytics, and community engagement across the UAE and Pakistan. The team unified... planning, listening, and care in one platform. This helped them reach over 100 million monthly video views, with 80–90% of views from non-followers. Emplifi dashboards gave proof of real traction, not just follower counts. Brands shifted from asking for proof to wanting to collaborate with Nukta.
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Emplifi helped Aeromexico improve social media engagement and brand loyalty. The airline used Emplifi to analyze social media performance and... respond faster to customers. Aeromexico reduced content pieces by 35% and grew engagement by 786%. Their community grew by 40%. Response time dropped from four days to a few hours. A campaign using Emplifi achieved 75% positive sentiment and 41,000 organic Instagram views.
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Emplifi's Performance Prediction tool helped TUI fly Belgium improve their social media strategy. The team used AI-driven insights to automate... reporting and make smarter decisions. Reporting time dropped by 75%. Audience engagement increased by 150%. Cost per engagement fell by 81.5%. TUI fly Belgium now spends less time on manual work and more time connecting with travelers.
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Delta Air Lines used Emplifi Agent and Emplifi SOS to support their flight attendants. They needed a way to give... real-time help using handheld devices. Emplifi provided CRM, video chat, and reporting tools. Delta saved over $2 million in three years by centralizing support. Flight attendants got faster help, and Delta improved service for over 22,000 staff.
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